Academic records

Unofficial academic record

Current students can obtain an unofficial academic record (listing your subjects and grades) at eStudent. Go to Results and Graduation, click on Results, then Continue. Click on ‘Email my complete academic record’ to receive a copy delivered to your JCU email account.

Students no longer studying at JCU but who have a my.jcu email address can access eStudent to obtain an unofficial academic record. If you do not know your password contact ITHelpDesk to have your password reset.

Students no longer studying at JCU who do not have a my.jcu email address will need to apply for an official academic record.

Official academic record

Official academic records are printed on blue JCU security paper without alterations or erasures and are certified by the University Registrar. When photocopied, the word ‘COPY’ appears prominently across the front of the document. The microprinting security line, which reads ‘James Cook University’ under magnification, is not legible on a copy.

Requesting an official academic record

To obtain your official academic record please complete the Application for Academic Record form and return your completed and signed form by email, fax, post or in person.

  • eMail: academicrecords@jcu.edu.au

  • Fax: 07 4781 4644

  • Post: Student Enquiry Centre Townsville (details on application form)

  • In person: to the Student Enquiry Centre on your campus (details on application form)

How long will it take to process my Academic Record?

There are different processing times, depending on when you commenced your studies:

  • Students commencing studies prior to 1990: your academic record may take up to 10 working days to process – Standard Service

  • Students commencing study from 1991 and prior to 2008: your academic record will generally take up to 5 working days to process – Standard Service.

  • Students commencing study 2008 onwards - you have two timeframe choices for processing your academic record:

    • Standard Service: record will generally take up to 5 working days to process, or

    • Fast track Service: Your record will be processed in one working day if your application is received before 2pm.

Note: In some circumstances your Academic Record will take longer than above to process. This can include results not available, if you have not had your degree conferred (by ceremony or Council).

Costs and Payment

Standard Service: $20 for the first copy, and $5 for each additional copy, requested on the same request.

Fast track service: $30 for the first copy, and $5 for each additional copy, requested on the same request.

Note: Some charges may apply for delivery; please refer to Application for Academic Record form

How can you pay?

You will need to pay once you have completed you application form. You can pay by:

Credit Card:

  • In person at the Student Enquiry Centres in Cairns and Townsville when you lodge your application, or

  • Post, fax or email your completed application with credit card details (refer to the application form for lodgement details)

Eftpos

  • In person at the Student Enquiry Centres in Cairns and Townsville when you lodge your application.

Note: Student Enquiry Centre’s on both campuses are cashless.

You will need to provide photo ID if you collect your academic record from the Student Enquiry Centre. If another person is collecting for you, they will also need to photo ID and a letter of authority signed by you.

Further information

If you need any further information, please email academicrecords@jcu.edu.au

Molly McShane of 7751staff last updated this page on 29 Nov 2012.