Human Resources Services Catalogue

Part One - Introduction

Introduction
JCU Objectives
JCU Priorities
History of JCU
The University Today
Organisational Structure Management Structure
Faculties
Academic Support Division
Research and International Division
Corporate and Commercial Division
Contact Telephone Numbers for Key Personnel

Part B - General Information

Audit
Banking
Bomb Threats
Book Shop
Careers Centre
Change of Name / Address
Childcare
Cleaning
Computer Help
Committees and Secretariat
Conflict of Interest
Contracts and Consultancies
Copyright
Counselling
Courier Service
Dentist
Disability Resources
Discrimination
Email
Email Aliases
Emergencies
Enterprise Bargaining Agreement
Entertainment
Ethics
EEO
Equity
Examinations
Facilities Management
Fire
First Aid
Flexible Learning Support
Flexible Remuneration
Food and Canteens
Freight & Delivery
Furniture
Gifts
Hairdresser
Harassment
Health Centre
Hours of Work
Industrial Relations
Information Technology
Intellectual Property
Insurance
International Students
Job Evaluations
Keys
Leave and Absences
Library
LogicMedia
Lost Property
Mail
Maintenance and Repairs
Marketing and Public Relations
Media Enquiries
Name Badges
Optional Working Time (Op-Time)
Parking
Personnel Administration
Photocopying
Photography
Printery
Purchasing
Room Bookings
Recruitment
Safety and Security
Salaries
Study Skills Advisers
Smoking in the Workplace
Staff Development
SFS (Student Feedback about Subjects)
SFT (Student Feedback about Teaching)
Student Matters
Student Equity
Superannuation
Teaching and Staff Development Program
Telephone and Facsimiles
Telephone Directory
Timetabling
Travel
Typing
University Policies and Procedures
Vehicles
Video Conferencing
Voice Mail
Workers Compensation
Workplace Health and Safety
Worldwide Web

INTRODUCTION

Welcome to James Cook University (JCU), which is one of the fastest growing Universities in Australia. In recent years there has been a steady growth in student numbers. This growth is led by the fact that we are a research university - arguably the best regional research university in the country.

As a research university, JCU is able to offer excellent facilities across all its teaching areas with strong links with industry and other research institutions, nationally and overseas.

The University has a number of specialist facilities including the Advanced Analytical Centre, the Cyclone Structural Testing Station and the Research Vessel James Kirby. JCU is also a partner in six Cooperative Research Centres (CRC) comprising the CRC for Ecologically Sustainable Development of the Great Barrier Reef, the CRC for Aquaculture, the CRC for Tropical Rainforest Ecology and Management, the CRC for Sustainable Sugar Production, the CRC for Sustainable Tourism and the CRC for Sustainable Development of Tropical Savannas.

JCU is a place where innovation and new ideas are encouraged. Nearly 60% of JCU teaching staff have PhDs (compared with the national average of 50%), and a number of JCU academics are considered to be world leaders in their field. Supporting academic activities are specialist administrative and general staff. Many of these support staff are located within the Faculties and Schools and so become intimately involved in the day to day business of the University.

The benefits to staff of working at JCU are numerous and include:- salary packaging options, flexible working hours, comprehensive superannuation, paid maternity/paternity leave, on-campus parking, support for further study and generous annual leave provisions.

JCU also has exciting plans for the future. Campuses will continue to grow - further construction is already under way on the Cairns campus, while the establishment of the medical school has been a significant development for the whole University.

The University has clearly defined its mission, goals and strategies for the future which are outlined in the document:- "James Cook University: Into the Third Millennium, our future and how we get there".

Mission James Cook University will serve tropical Queensland and the nation by providing education and research of international standing in a broad range of fundamental and professional disciplines, and world leadership in subjects of special importance to the tropics and to the region.

JCU OBJECTIVES

The University's primary objectives for 1998 - 2010 are characterised by:-

• a global perspectiveand sense of the national and international significance of our region;
• the choice of international reference scales;
• a clear sense of our regional responsibility and focus; and
• a desire to promote a sense of local ownership of the University on the part of the people of tropical Queensland.

JCU PRIORITIES

The University has set itself a number of priorities which will assist in taking us into the future:

• To consolidate our position as a university of international standing, committed to excellence and with a clear regional focus.
• To increase the number of people in our region who receive university education.
• To engage with our region so that the University is an integral and inseparable element of northern Queensland.
• To fully develop the potential of the Cairns and Townsville campuses and to foster the campuses in both Mackay and Mt Isa.
• To foster an organisational environment which supports and values the work of all members of the University community.
• To diversify the sources and expand the scale of the University's income, and strategically manage expenditure, to increase our independent ability to pursue our priorities.

HISTORY OF JCU

James Cook University was established by an Act of the Parliament of Queensland in April 1970. That was replaced by a new Act passed in 1997 which came into effect on 1 January 1998. On that date the name changed from the James Cook University of North Queensland to simply James Cook University.

James Cook University (JCU) was formerly the University College of Townsville, and enrolled its first students in 1961. The Premier of Queensland, the Honourable G.F.R. Nicklin, officially opened the University College of Townsville, on 27 February 1961.

In the mid-1960's construction commenced on the 365 hectare permanent campus of the University at Douglas, where the first buildings were occupied in 1967. By 1972, the Administration, the Computer Centre, the Library, and twelve academic departments had been transferred from the original Pimlico campus to Douglas. The remaining departments moved to Douglas between 1975 and 1980.

In April 1981 the Commonwealth Government decided on "a major rationalisation and reallocation of resources in higher education", involving consolidation of 30 existing Colleges of Advanced Education into larger units. This led to the amalgamation of the Townsville College of Advanced Education with JCU, which took effect on 1 January 1982.

The period since 1982 has seen continued growth, with new programs in biomedical sciences, chemical sciences, computer science, tourism, engineering technology, information technology, law, nursing, music and fine arts. A strong commitment to research has led to initiatives in applied science and engineering and numerous aspects of life in the tropics including tropical freshwater, health and medicine, tropical architecture, rainforests, travel and tourism, journalism, remote sensing, marine science and technology.

In 1987, the University began teaching first-year courses in Cairns, and second and third-year subjects in selected courses have subsequently been added. Facilities in Cairns were shared with the Cairns College of Technical and Further Education until July 1995 when the new 50 hectare Smithfield Campus was opened.

THE UNIVERSITY TODAY

The University operates from the Douglas Campus and the Vincent Centre in Townsville, the Smithfield Campus in Cairns and smaller campuses in Mt Isa and Mackay. At present, courses are offered in four faculties.

Student enrolments in 2005 totalled about 14,000 with Cairns Campus enrolments of around 4000 students and the Townsville campus having around 10,000 students.

• Law, Business and The Creative Arts - approximately 22.4% of enrolments
• Medicine, Health and Molecular Sciences - approximately 18.9% of enrolments
• Science, Engineering and Information Technology - approximately 21.2% of enrolments
• Arts, Education and Social Sciences - approximately 37.5% of enrolments

Staff are employed in a number of different classifications which are as follows:-

• General Staff (also including Technical Staff)
• Academic Staff
• Senior Research Staff (Research Officers, Research Engineers, Research Fellows)
• Research Support Staff
• English Language Centres of Australian Universities Staff (ELICOS)

In 2005 there were approximately 1,300 staff employed by JCU excluding casual employees.

ORGANISATIONAL STRUCTURE

Management Structure

The management structure and systems of the University are organised and oriented to fulfilling the University's mission and objectives. The management is an intricate mix of the executive and the collegial modes.

The Council is the governing authority of the University, chaired by the Chancellor.

The Vice-Chancellor, who is also the President, is the Chief Executive Officer of the University.

The Deputy Vice-Chancellor supports and assists the Vice-Chancellor in the day-to-day management of the University and acts as the Vice-Chancellor when required. The Pro-Vice-Chancellors report to the Deputy Vice-Chancellor.

The Academic Board is the principal academic body of the University and advises Council on all matters relating to teaching, scholarship and research.

The Vice-Chancellor chairs a Senior Management Group, comprising the Deputy Vice-Chancellor, and Pro-Vice-Chancellors.

Faculties

The academic staff of the University are organised into Faculties which are further divided into a number of Schools.

The Faculties of JCU are:

• Law, Business and The Creative Arts
• Medicine, Health and Molecular Sciences
• Science, Engineering and Information Technology
• Arts, Education and Social Sciences

Each Faculty is responsible for supervising teaching and assessment, conducting examinations and encouraging scholarship and research in relevant areas of study. Faculties are also responsible for their financial and personnel administration within the policy and guidelines provided by the Administration Division.

Information on each Faculty can be found at the following web site: http://www.jcu.edu.au/fac/

Academic Support Division

The Academic Support Division provides services in:

• Information Technology
• Communications Infrastructure
• Information Resources
• Teaching and Learning Development
• Student Affairs

The Division consists of the following programs which together ensure the mission of the Division and University is achieved:

Information Services provides library services, and training and support services in the use of information resources, to the staff and students of the University.

Information Technology and Resources provides central computing services and networking for the University.

Student Affairs is responsible for the following areas: Student Administration, Student Services, Examinations and Ceremonies and Timetabling.

Teaching and Learning Development provides leadership to the JCU academic community in the adoption and implementation of learning technology that enhances and improves the quality of the educational experience for students and maximises their individual learning potential.

Research and International Division

This Division has overall responsibility for the management of research, its funding and the infrastructure that supports it, for postgraduate research students and scholarships, for the University's commercial ventures, and for its Internationalisation.

Research

• Research Services - administers non-industry grants, promotes research funding opportunities and provides policy and statistical support to researchers
• Graduate School - administers grants and scholarships to postgraduate students, and provides general support to postgraduate students.
• Research, Innovation and Development - develops and supervises commercial ventures; promotes industry funding for research and consultancy work; provides assistance and access to legal advice on contracts, intellectual property and commercial activities; provides business advice and assists staff with the development of projects / concepts.
• Advanced Analytical Centre - Provides material and chemical analytical facilities for all areas of JCU and has a substantial industry clientele.

External Relations and International

• International Student Centre - develops the international dimension of the University and is responsible for recruiting and supporting international students, as well as marketing the University internationally.
• English Language Centre - aims to provide pathways to the University's undergraduate and postgraduate courses, especially for those who speak English as a second language.

For more information on the Research and International Division, look at the following web site: http://www.jcu.edu.au/div2/

Corporate and Commercial Division

The Corporate and Commercial Division is responsible for the effective and efficient management and operation of the central administrative support functions of the University and has particular responsibility for planning and policy development.

It is an aim of the Division that the systems and policies of the University appropriately support the teaching, learning and research operations of the University, and that management reporting is sufficient to allow the University's performance, especially its financial performance, to be readily judged.

Offices within the Corporate and Commercial Division include:

• Facilities Management Office
• Human Resources
• Finance and Business Services
• Registry
• LogicMedia
• JCU Halls of Residence
• Commercial Office

Information on the Corporate and Commercial Division can be found at the following web site: http://www.jcu.edu.au/div1

Contact Numbers For Key Personnel

Title	Name	Telephone
Vice-Chancellor	Professor Bernard Moulden Secretary: Ms Karen Lusk	Townsville 4165
Deputy Vice-Chancellor	Professor Harry Hyland Secretary: Ms Del Corrie	Townsville 5451
PVC, Corporate and Commercial	Vacant Secretary: Ms Jillian Millgate	Townsville 6035
PVC, Research & International	Professor Norman Palmer Secretary: Ms Robyn Fisher	Townsville 6884
PVC Cairns & Academic Planning & Development	Professor Scott Bowman Secretary : Ms Viv Sonntag	Cairns 1131
PVC, Information Services and Technologies	Professor Andrew Vann Secretary: Ms Vanessa Colli	Townsville 4552
PVC, Staff Development and Student Affairs	Professor Robin McTaggart Secretary: Sandra Burrows	Townsville 4917
Executive Dean, Law, Business and The Creative Arts	Professor Robin Woellner Secretary:Rhonda Smith	Townsville 6809
Executive Dean, Arts, Education and Social Science	Professor Janet Greeley Secretary: Anne Miller	Townsville 6818
Executive Dean, Medicine, Health & Molecular Sciences	Professor Ian Wronski Secretary: Adele Goalder	Townsville 6209
Executive Dean, Science, Engineering and Information Technology	Professor Ned Pankhurst Secretary: Maree Lauder	Townsville 6514

PART B - GENERAL INFORMATION

Audit

Internal Audit Unit provides independent appraisal to evaluate organisational activities including financial transactions, accounting systems, security of assets and compliance with software licensing requirements.

Internal Audit reviews are scheduled into an annual Work Program. Advice of the proposed review is given in advance to the appropriate Head of School / Office so that relevant personnel can make any necessary preparations. The objectives and scope of the review are normally discussed prior to the commencement of any work so that everyone clearly understands the work being undertaken.

The Internal Audit Unit is directly responsible to the Vice-Chancellor. Services provided by Internal Audit include:

• Grant acquittal statement audits.
• Period and annual financial statement audits.
• Review of systems, policies and procedures.
• Fraud investigations.
• Referral point for matters involving the Criminal Justice Commission.
• Efficiency Audits.
• Compliance Audits.

Further Information

Internal Auditor

ext 5182

Banking

Townsville

Banks on the Douglas campus include:

• Commonwealth Bank - via the Post Office and autoteller available.
• Uni Credit Union - Branch and autoteller available (ext 5121 / 4779 9235).
• EFTPOS facilities are available at the Union Shop.

Cairns

The following banks have branches close to Campus:- ANZ, Commonwealth Bank. National Australia Bank, Westpac and Bank of Queensland. EFTPOS facilities are available at the Union Shop.

Bomb Threats

Although most bomb threats are hoaxes aimed at causing disruption to the normal day-to-day routine of an organisation, they must be taken seriously. Almost all are in the form of a telephone call claiming that a bomb has been placed in a building.

If a bomb threat is received:

• DO NOT PANIC.
• DO NOT HANG UP THE PHONE.
• Ask another staff member to alert the Gatehouse (extension 5555 - Townsville, ext 222 Cairns). The Gatekeeper will advise the University Emergency Coordinator (UEC) or the nominated deputy.
• Alert your supervisor.
• Advise the police (if directed by UEC).
• Evacuate the building (if advised by UEC).

If a bomb is found DO NOT TOUCH THE OBJECT

• Alert your supervisor and evacuate the building.
• Alert the Gatehouse (extension 5555 - Townsville, ext 222 Cairns), the Gatekeeper will advise the UEC.
• Police to be advised by the UEC.

Book Shop

The University has Bookshops located in the Student Services areas of both the Townsville and Cairns campuses. They stock most required textbooks, stationery supplies and computer hardware/software. Academic dress for graduands is also available.

Careers and Employment Service

The Careers and Employment Service, as part of Student Affairs, assists students and staff to:

• Plan for the future and decide among career and course options.
• Make successful job applications and prepare for job interviews.
• Obtain graduate employment, part-time, casual and vacation work and postgraduate study and information on scholarships.

The Service :

• Contains a comprehensive careers, courses and job information library, including computer-assisted career guidance programs and student access to careers information on the Internet.
• Conducts individual interviews and group discussions on matters relating to careers and employment.
• Arranges for employers of graduates to visit the University to talk to students and interview for jobs.
• Operates the Student Employment Service, in conjunction with the Student Union.

Further Information

Career guidance and career development programs	ext 5116 (Townsville) ext 1150 (Cairns)
Part-time, casual and vacation work	ext 4437 (Townsville) ext 1150 (Cairns)
Graduate employment information	ext 4088 (Townsville) ext 1150 (Cairns)
Careers & courses information library	ext 4895 (Townsville) ext 1150 (Cairns)
Email	careers@jcu.edu.au
URL	http://www.jcu.edu.au/careers/

Change of Name / Address

The office of Personnel Administration must be notified in writing or email Annette.Keller@jcu.edu.au of any changes of name / address.

Further Information

Personnel Administrator

ext 5431

Child Care

Townsville

Long day care is available on the Townsville campus in two childcare centres, giving a total of 115 places, including 24 places for babies.

James Cook University Student Association Childcare Centre

Telephone: (07) 4781 5934

• Hours of Operation are 7.45am - 6.00pm Monday to Friday.
• Places are available on both a part-time and full-time basis.
• The Centre caters for babies and children up to 5 years.

Unicare Centre

Telephone: (07) 4781 5633

• Hours of Operation are 7.30am - 6.00pm Monday to Friday.
• Places are available on a weekly, daily or half-day basis.
• The Centre caters for babies and children up to 5 years.

Cairns

A number of childcare facilities are located close to the Cairns campus.

Cleaning

All offices and work areas are cleaned on a regular basis. The University also offers a paper recycling service for each Building. To take advantage of this service, each area should place rubbish for recycling in the designated area each pay Thursday. Hazardous and wet waste from laboratories are collected each off-pay fortnight in accordance with Occupational Health and Safety legislation.

Further Information

Enquiries

ext 4769 (Townsville) ext 1431 (Cairns)

Computer Help

Computer assistance is provided by Faculty and Divisional IT support officers. General assistance is also available from the InfoHelp Service (see below under Library)

Committees and Secretariat

The Committees Section provides secretarial support to University committees such as Academic Board and Council. Each Faculty has established their own committee system and is responsible for all secretarial aspects, eg. agenda preparation, circulation of minutes, etc. Queries should be directed to the Faculty Secretary.

Further Information

Committees Section

ext 4795

Conflict of Interest

The trust that is placed in University staff requires that they conduct themselves with honesty, fairness and propriety. This means that they should avoid conflicts between their private interests and University responsibilities and should avoid situations where there is a reasonable basis for the perception of such conflict.

Contracts

All non-research contracts and consultancy assignments are processed by the Commercial Office.

Further Information

Enquiries

ext 4794

Copyright

Staff must comply with the Copyright Act when undertaking any copying of copyright material (print, sound, video, computer software etc) for teaching or other purposes.

Further Information

Enquiries

ext 5543

Counselling

A free counselling service is available to staff and students. Appointments usually last around one hour although around examination times these may be shortened to half an hour. A client may have one counselling appointment in any one week.

All counsellors are registered Psychologists and must abide by the Australian Psychological Society's Professional Code of Ethics. This means any information revealed in a counselling session remains confidential and will not be disclosed to anyone without their written permission.

Further Information

Counselling Centre

ext 4702 (Townsville) ext 1150 (Cairns)

Courier Service

A courier service is available to staff and students for business correspondence. The internal service will pickup and deliver from the relevant work area. The external service leaves the freight section at 11am and 3pm daily and covers the Townsville City Environs.

All requests for pick-ups are to be made to extension 5272 and items for delivery should be arranged to reach the freight office in time for the commencement of the service at 11.00 am and 3.00 p.m. daily. An urgent pick-up or delivery service is available outside the times of the normal service for an extra fee chargeable to the cost center concerned

The freight section operates a domestic and international freight consignment service for same day, overnight satchels and a road items. Dangerous goods are consigned but the section requires 24-hour notice to complete the required documentation.

Further Information

Enquiries

ext 5272

Dentist

There are no Dentists available on any of the JCU campuses.

Disability Resources

The University provides a Disability Resources Officer to assist staff and students who have physical sensory, or neurological disabilities of a permanent, temporary or chronic nature.

Further Information

Disability Resources Officer / Student Services	ext 5152 (Townsville) ext 1150 (Cairns)
URL	http://www.jcu.edu.au/disability/

Discrimination

Several Commonwealth Acts relating to anti-discrimination affect operations in the University:

• The Racial Discrimination Act 1975 prohibits discrimination based on the race, colour, national or ethnic origin.
• The Sex Discrimination Act 1984 prohibits discrimination against applicants or employees based on sex, marital status, potential pregnancy or pregnancy. The Act also prohibits sexual harassment in employment or education.
• The Human Rights and Equal Opportunity Commission Act 1986 establishes the Commission which enquires into complaints of discrimination and violation of human rights. The Act and its Regulations provide for complaints of discrimination on the grounds of race; colour; sex; religion; political opinion; national extraction; social origin; age; medical record; criminal record; impairment; marital status; mental, intellectual or psychiatric disability; nationality; physical disability; sexual preference; trade union activity.
• The Disability Discrimination Act 1992 provides protection for people with all types of disabilities - physical, intellectual, sensory, psychiatric, neurological and HIV/AIDS.

There are also State Acts providing additional protection: the Queensland Anti-Discrimination Act 1991 and the Disability Services Act 1992.

Further Information

Enquiries

ext 4164 (Townsville) ext 1150 (Cairns)

Email

Email is a mechanism whereby messages may be sent electronically using a computer. Staff members are provided with a personal email address when they commence work at JCU. These are normally in the format of:- e.g., John.Smith@jcu.edu.au. Further Information

Enquiries

ext 5431 (Townsville) ext 1062 (Cairns)

Email Aliases

Email aliases for key positions - e.g. school secretaries, Heads of School, etc - have been established. When publishing email addresses for official correspondence on the Web or in print, it is better to use these aliases rather than someone's personal email address, so that if there is a change in personnel (permanent or temporary), the address for such correspondence does not need to change, In addition, group aliases have been established (e.g. for all Heads of School) and can be used to deliver email to a number of recipients at once.

There are aliases for the Heads of all Faculties, Schools, Disciplines, Divisions, Offices and Sections as well as for general office contacts (ie. Secretaries and Administrative Officers). There are also individual aliases for the JCU Executive.

Further Information

URL	http://www.jcu.edu.au/office/itr/ALIASES.shtml

Emergencies

Information on local building emergencies, such as fire and building evacuation is provided in the workplace Health and Safety (General) Manual, a copy of which is issued to new staff. The Safety Officer/Safety Representative in work areas will brief new staff on what to do in emergency situations.

Written Emergency Procedures are located near key telephones and each operational area (School / Unit) has a copy of the University's Emergency Control Plan which provides details of the response to cyclones, bomb threats, fires, radiological accidents, earthquakes and disturbances.

Further Information

Emergencies

ext 5555 (Townsville) ext 222 (Cairns)

Entertainment

The extension of hospitality and entertainment by University staff to further University objectives is regarded as a legitimate professional activity. The University recognises that there are circumstances where the provision of hospitality is appropriate and can result in significant benefits to the University.

As a publicly funded body, however, it must ensure that public sector standards of accountability are maintained and that there is a measure of consistency in the way policy is implemented across the University. Further information is contained in the Finance Manual.

Further Information

Finance and Business Services

ext 4772

Ethics

Applications are required to be made to the University Ethics Committee for the conduct of research involving humans or animals.

Further Information

Research Office	ext 4342
URL	http://www.jcu.edu.au/office/research_office/Ethics/index.html

Equal Employment Opportunity (EEO)

As required by the Equal Opportunity for Women in the Workplace Act 1999, the University has a policy of Equal Employment Opportunity with a program of Equal Opportunity for Women in the Workplace. All members of the University community have an obligation to act in accordance with the policy.

It is the University's objective to ensure the absence, in all processes, of discrimination based on sex, marital status, race or any personal characteristic irrelevant to the work to be performed. By removing discrimination against women in the workforce and ensuring its continued absence, the Act aims to promote equality of employment for both women and men.

The function of Equal Opportunity to achieve equality of opportunity in the employment of staff, to enhance their professional development, and to provide access to and equity in tertiary education for students from diverse backgrounds.

Further Information

Enquiries

ext 4164 (Townsville) ext 1562 (Cairns)

All enquiries or requests for assistance are handled in confidence.

Equity

See entry for Student Equity.

Examinations

The Examinations Section co-ordinates the University's examinations which are held twice each year at the end of semester. Examination timetables are available on the Web and are also placed on notice boards in various locations.

Further Information

Examinations Officer / Admin Officer (Registrar's Office)

ext 4715 (Townsville) ext 1134 (Cairns)

Facilities Management

The Facilities Management Office is responsible for the following functions:

• General Services - Cleaning, Security, Car Parking, Fire Protection, Space Inventory, Lecture Theatre Bookings, Mail Service, Purchasing, Stores and Travel.
• Professional and Technical Services - Workplace Health and Safety, Design, Drafting, Furniture Supply, Resources Conservation, Vehicle maintenance, Graphics etc.
• Capital Works - Tender Analysis, Construction Supervision etc.
• Building Maintenance - Refrigeration air-conditioning, electrical installation etc.
• Grounds Maintenance - Maintenance of grounds, gardens, sporting fields etc.

Further Information

Enquiries	ext 4481 (Townsville) ext 1431 (Cairns)
Emergency Assistance	ext 5555 (Townsville) ext 1313 (Cairns)
After Hours	ext 5555 (Townsville) ext 222 (Cairns)
URL	http://www.jcu.edu.au/office/centralservices/

Fire

Building Fires

If you encounter a fire:

• Warn other occupants of the fire - shout FIRE and operate manual alarm.
• Call the Fire Brigade on 000 or tell someone to do so
• Advise the Gatehouse ext 5555 (Townsville) ext 222 (Cairns)
• Evacuate the building - do not use lifts
• Contain the fire if it is safe to do so using Fire Extinguishers, Blankets etc available.
• Prevent the spread of fire by closing doors, windows and hatches. Turn off fans, air conditioners, gas supply and electrical apparatus only if it is safe to do so.
• Report to the assembly area. DO NOT re-enter the building until given the all clear by the Fire Brigade Officer.
• Remove vehicles close to the building as soon as possible.

Fire Extinguishers

The following fire extinguishers are available:

Water	Red or Silver in colour	For wood, paper etc. Do NOT use for electrical fires.
CO2 Gas	Red with Black band	For all types at a close distance
Dry Chemical	Red with Black band	For all types at a close distance

First Aid

Safety Representatives in work locations will show new staff the location of First Aid kits and facilities. In Cairns, First Aid Officers are located in all buildings.

Training in First Aid is available to staff in order to help maintain reasonable levels of first aid expertise in Operational Areas and for personnel involved in field work.

The University Health Centre in Townsville will provide first-aid for staff, students and children attending the creche. The surgery is open from 9.00am to 5.00pm Mondays to Fridays (Public Holidays excepted). The service is completely confidential.

Medical consultations are bulk-billed for Medicare card holders. A rebate fee is payable at the time of consultation for non Medicare card holders, eg., overseas employees with private health cover. No credit card or account facilities are available.

Staff who have an accident, injury or near miss should report this to the Workers Compensation Officer as benefits may be available. Accident Report Forms are held in Faculty Offices. This form should be completed and signed by the Head of School / Office and forwarded to the University Safety Officer.

Further Information

UniHealth Medical Centre	4759 6300 (Located at Townsville Hospital)
Workers Compensation Officer	ext 4129
Safety Officer	ext 5418 (Townsville) ext 1150 (Cairns)

Flexible Learning Support

Support for flexible learning is provided through Teaching and Learning Development within the teaching and staff development program of the Academic Support Division. Flexible learning is an approach that gives students increasing responsibility for their own learning through the provision of a range of media and methods to suit their particular needs and objectives.

Further Information

Teaching and Learning Development

ext 4685

Flexible Remuneration

The University offers employees the opportunity to negotiate the structure of their remuneration within their designated total employment cost. Under this arrangement, and at the University's discretion, you may negotiate the provision of non-cash benefits. Benefits that are currently available include; superannuation, motor vehicles, on-campus child care and JCU Bookshop.

Particulars of the Benefits available under the Flexible Remuneration Program including the circumstances and terms in which they are provided are contained in the "Employee Benefits Guide" and "Motor Vehicle Plan" booklets. These are available at the Resources Office.

Whilst the University commends the Program to employees, participation is voluntary.

Food and Canteens

Rococo's Licenced Cafe - Douglas Campus Townsville
Rococo's is located adjacent to the Computer Centre and Humanities II and provides a variety of meals at reasonable prices and is fully licenced. Catering for functions is available.

Hours of operation are:

Mon - Fri

10.00am - 3.00pm

Coffee Shop - Douglas Campus Townsville
Located in the student mall, Douglas Campus Townsville, Focaccia's Fo' Coffee, is open for morning and afternoon teas and lunch, Monday to Friday. Hours differ during study vacation but, generally, it is open from 9.00am - 4.00pm.

Student Association - Douglas Campus Townsville - Ext 4400
The James Cook University Student Association (the Student Association) operates the following services providing a variety of meals at reasonable prices. Times vary throughout the year, especially during study vacation. Location of outlets include:

Refectory
"The Hole in the Wall Café" - Nursing Sciences
"Magpie Café" - Western Campus
Vincent Campus Café

The Union also operates a licenced club.

Cairns

The Student Refectory is located in Building A2, Cairns.

Jac's Café operates from the Library Building

Freight & Delivery

Incoming freight is often delivered to the Bulk Store area and distributed by the internal delivery service. To ensure that items are delivered promptly and with a minimum of fuss all items addressed to the University should be marked as clearly as possible with a correct and complete address.

Further Information

Enquiries	ext 5272
Location	Maintenance Compound

Furniture

Furniture is purchased by Facilities Management Office on request from Faculties and Divisions, with their funds. Quality is assessed by Central Services Office.

Further Information

Enquiries

ext 4769 (Townsville) ext 1105 (Cairns)

Gifts

University staff should not ask for or encourage the giving of any form of gift or benefit in connection with the performance of their duties. Receipt of gifts may be perceived as an inducement to act in a particular way, thus creating a real or apparent conflict of interest.

A staff member may, of course. give or accept an occasional gift of nominal value which is offered in accordance with social or cultural practice, for instance, when an officer or employee retires or leaves the University, or visits another University overseas.

Graphic Artist

LogicMedia provides one stop shopping for graphic design requirements.

Further Information

Enquiries	ext 4042
Location	"E" Block, Western Campus.

Hairdresser

A Hairdresser, 'Under Wraps' is available on the Douglas Campus, Townsville.

Further Information

Bookings

ext 5804 / 4775 7788 (Townsville)

Harassment

Harassment, be it sexual or any other type, is an unacceptable form of behaviour. The term "sexual harassment" covers a range of behaviour of a sexual nature that offends, humiliates or intimidates. As an educational institution and as an employer, James Cook University has a responsibility to provide an environment for work and study free from harassment.

Sexual harassment is unlawful, in that it contravenes both State and Federal Laws. The University has policies and procedures for dealing with sexual harassment grievances.

The University has also appointed a pool of trained Discrimination Advisers to assist staff and students. Any staff member or student who believes that they are being harassed should contact an Adviser for a confidential discussion.

Further Information

Equal Opportunity	ext 4164 (Townsville)
	ext 1562 (Cairns)
University Counselling Service	ext 4711

Health Centre

Townsville
The UniHealth Medical Centre is available to all students and staff of the University, whether full-time or part-time. Located Shop 7 Medibank Building adjacent to the Townsville Hospital, the Centre is open from 8.00am to 6.00pm weekdays.

Further Information
Townsville

Unihealth Medical Centre

4759 6300

Cairns
In Cairns there are two medical centres near to the campus.

McGregor Rd	4057 8977
Campus Shopping Village	4057 7300

Hours of Work

Full-time Staff

• General Staff and Research Assistants - The standard hours of work are 7 1/4 per day or 36 1/4 per week between the hours of 6.00am and 6.00pm. The arrangement of the hours of work are mutually agreed with the supervisor on commencement of employment. Some examples are shown below.

Eg.	8.00am - 4.00pm - 45 min lunch
	8.30am - 4.30pm - 45 min lunch
	9.00am - 5.00pm - 45 min lunch

Staff may also be permitted to work a system of Optional Hours which allows for an optional leave day in each four week period.

Eg.	8.00am - 4.23pm (45 min lunch)
	8.30am - 4.53pm - 45 min lunch
	9.00am - 5.23pm - 45 min lunch

• Academic Staff and Senior Research Staff - Hours of work are not defined.

Part-time / Casual Staff

Total hours of work are specified in the letter of appointment however the schedule of hours is agreed with the relevant supervisor.

Further Information

Employee Relations Manager	ext 4129
URL	http://www.jcu.edu.au/office/Human_Resources/emplrel.shtml

Industrial Relations

The University has an Employee Relations Manager who is able to provide advice and assistance in relation to industrial matters, or agreement interpretation, grievances etc.

Further Information

Employee Relations Manager	ext 4129
URL	http://www.jcu.edu.au/office/Human_Resources/emplrel.shtml

Information Technology

The Information Technology and Resources (ITR) program of the Academic Support Division provides IT services in support of computing, communications, corporate information and access to electronic and other information resources.

Services particularly relevant for staff are:

• The computer accounts management system to allow the University community authenticated accessto electronic infrastructure, information and resources (ACADEMS).
• JCUNet Local area network(LAN) access to allow access to teaching and learning services providedlocally by all University faculties and schools, divisions and offices.
• Internet access via a connection to the Queensland Education Science and Technology network (QUESTnet) which in turn connects to the Australian Academic & Research Network (AARNet). It is thus possible for authorised clients to access Internet services.
• Computer servers providing laboratory management, access to World Wide Web, Electronic Mail, News and other electronic information and resources services.
• Computer servers providing computer power for academic research and teaching computing, high performance computing, corporate information systems computing and information resource computing in support of the University community requirements.
• Communications infrastructure in support of data, video and voice services.
• In collaboration with Faculty and Division IT support staff, provide technical backup and advice for the InfoHelp service and faculty and division staff and students, to resolve IT service difficulties and requirements. This is provided to the University community for supported products and services and on a contract basis where resources permit.

Further Information

Enquiries	ext 4545
Email	ITR@jcu.edu.au
URL	http://www.jcu.edu.au/office/itr

Intellectual Property

The staff of the Research, Innovation and Development Office can provide advice and assistance in relation to the University policy on Intellectual Property.

Further Information

Research Development and Innovation Office

ext 4422

Insurance

James Cook University has Personal Accident Insurance which provides capital benefits cover 24 hours a day whilst on University business. Categories of University personnel covered under this Policy are detailed as follows:

• All full-time employees and visiting lecturers whilst acting on University business.

Death & Capital Benefits    Twice Annual Salary
(Subject to a minimum of $30,000 and a maximum of $200,000)

• All part-time or casual University employees, Unicare employees and Student Union employees whilst engaged in University business including associated travel.

Death & Capital Benefits    Twice Annual Salary
(Subject to a minimum of $30,000 and a maximum of $200,000)

Equipment All University equipment located on campus is automatically covered by insurance against damage or theft.

Professional Indemnity The University's Professional Indemnity Insurance cover provides for breach of professional duty by reason of any act, error or omission. The Indemnity limit is $20,000,000 in respect of any one claim. JCU also has insurance cover for its Directors and Officers which has a limit of $10,000,000 in aggregate during the policy period.

Further Information

Finance and Business Services

ext 4125

International Students

The International Student Centre is responsible for the recruitment and administration of international students at James Cook University.

Further Information

Enquiries	ext 4108 (Townsville) ext 1438 (Cairns)
URL	http://www.oia.jcu.edu.au/

Job Evaluations

All General Staff should have up-to-date Job Descriptions as per the University's Positions Evaluation Policy. Staff who wish to have Job Descriptions updated should refer to the policy and draft a new description in conjunction with their supervisor. Once the Description has been completed it is reviewed by an Evaluations Committee who will determine the relevant grade for the position.

Further Information

Manager, Staff Support	ext 6887
URL	http://www.jcu.edu.au/office/Human_Resources/position_descriptions.shtml

Keys

In most cases, the Faculty/Divisional Secretary will provide new staff with a key to their office and also a key to allow external access. If it is not possible to obtain the keys required, a request should be submitted on a Requisition Form through the Head of School / Office to the Central Services Section.

Leave and Absences

All staff must complete a leave application form and submit it to their Head of School / Office or supervisor who will forward it to Salaries.

Recreation Leave General Staff Recreation Leave generally accrues at the rate of twenty-five days (5 weeks) per annum (pro-rata for part-time staff). Recreation Leave is cumulative. It is expected that leave will be taken at mutually agreed time s. Staff who require a salary advance prior to proceeding on leave, must give the Salaries Section adequate notice (at least two weeks). Leave loading will be paid as leave is taken

Recreation Leave - Academic Staff Academic and academically-related staff are entitled to five weeks annual leave per annum. Entitlement to Recreation Leave will be credited one year in advance on 1st January each year. Leave will be deemed to be taken during the year and shall not be cumulative from year to year. Leave loading is paid in December each year.

Sick Leave - All Staff Employees (apart from casuals) are entitled to 10 days (72 hours 30 minutes) Sick Leave per annum (pro-rata for part-time staff). Sick Leave is cumulative. Absences of more than three days require a medical certificate. Benefits may also be payable via either Workers Compensation or Superannuation. For extended periods of Sick Leave, staff should contact Centre Link to determine if they are eligible for Sickness Benefits or Social Security.

Long Service Leave Employees are entitled to LSL after completing 10 years continuous paid service. LSL will accrue at the rate of 1.3 weeks for each year of continuous service and on a pro-rata basis for an incomplete year. Staff who have had previous service with another Australian university may be able to count this service towards their entitlement to Long Service Leave.

Maternity Leave Employees (other than casual employees) with 12 months service are entitled to 52 weeks Maternity Leave, of which 20 weeks may be paid.

Paternity Leave Employees (other than casual employees) with 12 months service are entitled to Paternity Leave which consists of one week paid leave.

Personal and Carers Leave Employees other than Casual employees are entitled to up to 5 days' paid leave in any calendar year that may be used for any of the following purposes:

Carers Leave

• An employee with responsibilities in relation to either members of their family or members of their household who need their care and support shall be entitled to Carer's leave for absences to provide care and support for such persons when necessary.

• The employee shall, if required, establish by production of a statutory declaration or medical certificate that the person concerned needed the carers care or support.

Bereavement Leave

Leave to meet obligations and responsibilities to do with the bereavement of a family or household member.

Cultural and Ceremonial Leave

The University recognises the cultural diversity of the workforce and that some staff celebrate cultural or religious days of observance not catered for in existing work arrangements. A staff member will be required to provide reasonable evidence of the need for Cultural and Ceremonial leave.

Special leave

In case of pressing necessity other than illness, where an employee has used all their annual entitlement to personal and carers leave, the employee may, with the approval of their supervisor, access their accrued sick leave for this purpose.

Defence Force Leave Defence Force Reserve staff may be entitled to Defence Force Leave at the following rates:

Navy Reserve - up to 26 days
Army Reserve - up to 30 days
Air Force Reserve - up to 30 days

Leave for Jury Service Staff required to perform jury service, or to attend any Court as a witness will be granted Leave Without Pay, upon production of a certificate from the Sheriff's office indicating attendance. Staff should inform the Resources Section through the Head of School / Office as soon as possible of the dates required to attend court.

Further Information

Salaries	ext 5279
Employee Relations Manager	ext 4129
URL	http://www.jcu.edu.au/office/Human_Resources/emprel.shtml

Library

All staff members are eligible to use the library and information services at JCU.

Comprehensive information is available on the web at http://www.library.jcu.edu.au/infoservices.shtml/

These services are located in the library buildings in Cairns, Douglas and Vincent. They are also available at:

• The Mackay Campus Library of Central Queensland University.
• The Mt Isa Institute of TAFE Library.
• Selected other libraries by arrangement through JCU.
• Remote staff members may use JCU's Off Campus Library Service.

The library automated system and public access catalogue, TROPICAT, is accessible from within the various library locations; from any computer linked to the University's computing network; and via the World Wide Web.

Document Services include:

• Book and AV lending services.
• Reserve loans.
• Intercampus loans and photocopies.
• Off-campus library services.
• Interlibrary loans and film loans and hire.
• Copying services.

Further Information

Cairns	ext 1020
Douglas (Townsville)	ext 6870
Vincent (Townsville)	ext 3114

InfoHelp Services includes:

• Technical support.
• New NT accounts and email passwords.
• Assistance with locating information for essays and assignments.
• Advice on information resources and strategies.
• Assistance with electronic databases and resources and Web search engines.
• Development of research skills.
• An extensive range of printed and Web guides.
• Research related software for downloading.

InfoHelp service points are located in the library buildings in Cairns and Douglas by phone:

Townsville : ext. 5500
Cairns : ext. 1029
Email: InfoHelp@jcu.edu.au
URL :http://www.library.jcu.edu.au/InfoHelp/

Information and Research Support, in addition to the InfoHelp services above, provides help with :

• defining your research topic
• preparing search strategies
• locating material
• synthesising information
• searching the library catalogue, Tropicat
• searching electronic indexes and databases
• citing print and electronic resources
• using software applications.

Contact details for the Librarian for your discipline area can be found at http://www.library.jcu.edu.au/Services/irs.shtml

LogicMedia

CD ROM

LogicMedia can produce excellent quality multimedia CD-ROM projects for both Macintosh and Windows platforms.

LogicMedia also produces computer based educational materials that are used in JCU subjects as course materials, and by external clients.

Desktop Publishing

LogicMedia can produce print products such as books to flyers, brochures, certificates, newsletters, forms and posters to A0 size. LogicMedia is the official provider for all JCU stationery - business cards, letterheads and 'With compliments' cards.

Flexible Materials Support

This service is provided and offered to assist JCU Faculties which offer courses through Flexible Learning by setting timelines, for word processing, formatting, producing books of readings, replication and delivery and print to web conversions.

Graphic Design

LogicMedia graphic artists produce a range of graphical needs from navigation buttons to illustrations, animations and desktop publishing.

Multimedia Services

Multimedia Services can develop multimedia materials. All work is within JCUweb protocols and also follows guidelines for equitable access for people with disabilities.

Print Services

Print Services offers lithographic and high speed digital printing services to both internal and external clients, including quality production of single, multi and full process colour output in formats up to 640x470mm (oversized A2).

Digital Printing - The Docutechs are fully accessible via the University network, from Macintosh and IBM systems, and are capable of in-line data storage to optical disk (IDES).

Dicenet / colourstar - High quality colour production up to 297x420mm (A3) and 10 x 297mm (A4) for OHT's.

Video Production

LogicMedia can produce stand-alone video projects as well as resources for CD-ROM and web delivery, including script development, on site filming, non-linear digital editing through to final replication,

Web Design

LogicMedia can produce quality sites that deliver information effectively. From the initial navigation design and complex interactions, to final validation and testing.

For more information visit the website at http://www.maps.jcu.edu.au/

Lost Property

All lost property found on campus should be handed to, or forwarded immediately to the Student Association Office, along with the following advice:

• Description of the article;
• Date found;
• Where the article was found;
• Name of the person who found the article; and
• The date it was forwarded to the Student Association Office.

Mail

Internal Mail There is an internal mail delivery system within the University. Internal mail can be sent using use-again envelopes. External official mail should be addressed, with the appropriate charge code indicated. Both internal and external mail should be placed in the mail bag or "out" tray within your school/office.

Staff are asked not to have personal mail addressed to them at the University. This, of course, is sometimes unavoidable. Outgoing personal mail can be posted in the mailbox outside the Post Office or may be given to the Mail Clerk for collection, but it must bear the correct postage. University prepaid envelopes must not be used for personal mail. Mail for the Australian Institute of Marine Science (AIMS) is dispatched via Records.

Post Office - Douglas Campus Townsville An Australia Post Office is located in the student mall, adjacent to the coffee shop. The Post Office is able to provide you with all normal facilities and also has available private post boxes for rent. Hours of operation are Monday to Friday9.00am - 5.00pm

Further Information

Post Office - Townsville (Douglas Campus)	4779 7388
Mailroom	ext 4211 (Townsville)
Facilities Management Office/p>	ext 1431 (Cairns)

Maintenance and Repairs

Requests for maintenance and repairs should be forwarded to the Construction and Maintenance Services Office.

Further Information

Repairs	ext 4444 (Townsville) ext 1313 (Cairns)
Emergency Repairs (After hours)	ext 5555 (Townsville) ext 222 (Cairns)

Marketing and Public Relations

The Marketing and Public Relations Section is responsible for undertaking market research; developing and implementing corporate marketing and recruitment strategies; ensuring the development of a strong and consistent corporate image; assisting faculties in the development of marketing and student recruitment strategies; formulating and overseeing the implementation of alumni strategies and ensuring the appropriate coordination of the University's marketing activities.

Further Information

Marketing - Townsville	ext 4567 (Townsville) ext 1457 (Cairns)

Media Enquiries

The University has a Media Liaison Officer within the Marketing and Public Relations Office who is responsible for all media enquiries and liaison. This includes pro-active and responsive media liaison required at an executive level, preparation of speeches, news releases and other documents which assist the Vice-Chancellor and Executive to communicate effectively the University's mission and goals.

Further Information

Media Liaison Officer

ext 4586 (Townsville) ext 1007 (Cairns)

Name Badges

There is no University policy with relation to name badges however some work areas (eg. Library) have adopted the use of name badges.

Optional Working Time (OP Time)

The University operates a system of optional working hours, known as OP Time. OP Time is available to all full-time General Staff and Research Assistants whose appointment is for six months or more. OP Time should be negotiated between the staff member and their supervisor.

OP Time operates on the basis of working an extra 23 minutes each working day to allow for either 1 full day or 2 half days absence during a month cycle.

Further Information

Personnel Administration	ext 5431
URL	http://www.jcu.edu.au/office/Human_Resources/peradm.shtml

Parking

Parking is permitted only within defined parking areas. All parking areas within the University are clearly marked as either "Free", "Permit" or "Special" areas.

Free Parking Free parking areas are located around the campus and are available to all staff and students at any time.

Permit Parking Staff may only park in permit areas if a parking permit has been purchased and is displayed. In Townsville, application forms are available from the University Cashier (Second Floor, Humanities II Building). In Cairns, parking permits are available from the Cashier, First Floor, A1.

Special Parking Special parking spaces are reserved for senior staff, service vehicles and people with a disability. These spaces are marked (normally on the kerb) and should not be used except by those entitled to park there.

Motorcycles There are dedicated areas for motorcycles within Free and Permit Parking areas.

Disabled Parking People with a disability may apply for a Disabled Parking Permit which permits parking in disabled spaces and Permit spaces. If there are no Permit Parking spaces available, staff with a disability may use any '40 minute Visitor' space.

Parking Breaches Fines for incorrect parking vary from $5.00 to $20.00. Staff who receive a notice of a breach should pay the fine within 14 days of the date of the offence at the cashiers office. If you believe there was an error or mitigating circumstances you should forward a written submission to the Traffic Control Officer.

Personnel Administration

There are Human Resource Officers in each of the Faculties who oversee the personnel administration of that Faculty and are able to assist with general enquiries. The Human Resources Office conducts personnel administration for staff of Pro-Vice-Chancellor Divisions and the Corporate and Commercial Division.

Overall policy and procedures relating to personnel are administered by the Human Resources Office.

Further Information

Recruitment Manager	ext 4456
Employee Relations	ext 4129
Staff Development (Non-Academic)	ext 4129
Position Evaluations	ext 6887
Personnel Administration	ext 5431

Photocopying

Each work area has access to a photocopier to be used for official University business. Schools / Offices may have a policy relating to private copies and queries should be directed to the Faculty Secretary.

The Printery operates a fast and inexpensive copy service for jobs of all sizes with direct electronic input from a range network locations throughout the University. The Library also has photocopiers available for student and general copying purposes. The Facilities Management Office in Cairns offers a range of photocopy services.

Further Information

Docutech Copying	ext 5107/6311 (Townsville)
Photocopy Services	ext 1313/1155 (Cairns)

Photography

The Photography Unit within the Marketing and Public Relations Office provides a comprehensive range of services including digital and conventional slide preparation, film sales, graduation and passport photography and black and white and colour processing.

Further Information

Enquiries	ext 4771
Location	Basement, Humanities ll

Printery

The Printery is set up to meet all printing and photocopy requirements for the University. Please contact them to obtain quotations for all your print and copy work.

Further Information

Printery	ext 6311
Docutech Copying	ext 5107/6311 (Townsville)
Location	Demountables A&B, opposite the Civil & Environmental Engineering building.

Purchasing

Financial and Business Services arranges purchasing (including travel) for the Divisions, and provides policy advice and legislation monitoring for the University.

Further Information

Enquiries

ext 5010 (Townsville)

Room Bookings

Further Information

Enquiries

ext 5109 (Townsville) ext 1105 (Cairns)

Recruitment

Only those employees with the delegated authority to recruit are able to make offers of appointment. Each Faculty has responsibility for recruitment of staff (up to HEW Level 9 and Associate Professor). Recruitment to senior appointments and updates to policy are co-ordinated by the Manager, Recruitment Services Human Resources Office.

Most position vacancies are advertised internally and externally on the Web. Guidelines are also available which detail how to apply for a position at JCU.

Further Information

Manager, Recruitment Services	ext 4456
URL	http://www.jcu.edu.au/office/Human_Resources/recruitment.html

Safety and Security

Personal safety and security services are provided on all University campuses. Nightwatch staff conduct mobile and foot patrols, provide after hours access to authorised persons, check security of assets and can during hours of darkness, escort staff from their workplace to carparks.

The Gatehouse on the Douglas Campus (Townsville) acts as the focal point for after hours security. Staff of the Gatehouse also provide directions and parking advice to visitors, monitor traffic after hours and act as the after hours point of contact for urgent maintenance problems.

Contact Details of Security and Nightwatch Staff

Douglas and Vincent Campus

Normal working hours ext 4610 or 5109
After hours ext 5555 (Gatehouse)

Cairns Campus

Normal working hours ext 222
After hours ext 222 or 0419 677 874
(If unanswered will divert to Douglas campus Gatehouse)

Emergency Help Phones

Emergency Help Phones provide an 'auto-dial' service to the Gatehouse. These are located as follows:

Douglas Campus (Townsville)

Beside the road outside the 'Cowshed' Theatre.
Between the Library and the Library carpark.
Between the Library and Molecular Sciences, at the junction of the paths.
Between Biological Sciences and Nursing Sciences, at the bend in the path.

Cairns Campus

Adjacent to the public phone in the bus shelter - automatically dials ext 222.

Salaries

Staff members are paid fortnightly and pays are deposited into either a bank account or credit union account at the staff members direction. Additional deductions (eg. Health Insurance) may also be arranged.

Further Information

Salaries Officer

ext 5279

Study Skills Advisers

Study Skills Advisers in both Cairns and Townsville campuses conduct regular programs of workshops and offer individual consultations to all students and staff requiring assistance with matters relating to study (e.g., writing skills, organisation, exam preparation, Mathematics and numeracy).

In Townsville there are Advisers who are available to offer assistance in specific areas: Humanities and Social Sciences, Science and Engineering and help for students for whom English is a second language. In Cairns, assistance is available for students in Humanities, Social Sciences and Science and Technology. The Study Skills Advisers welcome the opportunity to work in collaboration with Academic Staff.

Further Information

Science, Engineering and Information Technology	ext 5364 (Townsville) ext 1146 (Cairns)
Arts, Education and Social Sciences	ext 4510 (Townsville) ext 1153 (Cairns)
English as a second language	ext 5365
URL	http://www.cimm.jcu.edu.au/netshare/learn/studskls/index.html

Smoking in the Workplace and Vehicles

Unless an area is designated as permitting smoking, all internal areas of the University are non-smoking. Smoking is not permitted in University vehicles.

Staff Development

The Teaching and Staff Development Program in the Academic Support Division provides support to JCU staff and campus based students as well as to students studying flexibly within Australia and overseas, through ensuring that the quality of the student's learning experience is maximised. This is done through support in developing subject materials for the World Wide Web, interactive multimedia and print, ensuring quality learning through feedback and evaluation.

Teaching and Learning Resources: This has a student support role and is responsible for processing, reproducing, and distributing JCU flexible learning subject materials to students. Audio-visual and video-conferencing facilities are also available.

Teaching and Learning Development: Teaching Development assists staff in multimedia and educational development. It assists Faculties offering courses of subjects delivered flexibly through interactive multimedia (WWW and CD-ROM), including provision of resources for graphic development, audio and video production. Project Management services are also provided in project design and development from proposal through to post production.

Courses / Seminars The Teaching and Learning Development Office and the Staff Development Office also coordinate and disseminate information about training courses, seminars and workshops for all staff across all campuses. It also maintains a Resources Library of material relevant to Teaching and Learning, and Higher Education administration.

Staff Development Office: The Staff Development Office which functions as part of the Human Resources Office and reports to the Director Human Resources is primarily responsible for provision of development programs for general staff.

Further Information

Head, Teaching and Learning Development	ext 5526
Manager, Teaching and Learning Resources	ext 4685
Staff Development Office	ext 4471

Student Matters

Each Faculty has a staff member responsible for student matters such as examinations, admission requirements, problems with enrolment, etc. All queries should be directed to the staff member within the Faculty in the first instance.

SFS (Student Feedback about Subjects)

SFS is a confidential web based questionnaire designed to obtain student feedback on the quality of subjects and courses at JCU. Each subject is evaluated every year at the end of semester. SFS is consists of a core of common questions concerning the quality of students' learning experiences; organisation, structure and delivery of subjects; and assessment. There is also space for students to write comments. Information from SFS is distributed to relevant staff, Faculties, Schools and administration.

Further Information

Administrative Officer	ext 5417
URL	http://www.jcu.edu.au/office/tld/teacheval/

SFT (Student Feedback about Teaching)

SFT is a confidential questionnaire designed to obtain student feedback on the quality of teaching at JCU. SFT consists of a core of set questions and up to 5 optional questions (available from Semester 2 2001) that the staff member requesting the evaluation can chose from the Optional Question Item Bank. There is also space for students to write comments. Data and comments from the questionnaire only available to the staff member who requested the evaluation.

Further Information

Administrative Officer	ext 5417
URL	http://www.jcu.edu.au/office/tld/teacheval/

Student Equity

The Student Equity Office devises and monitors the Equity Plan to facilitate the recruitment to and successful participation in the University of students from designated Equity groups, namely people from backgrounds that are non-English speaking, rural or isolated, or low socio-economic; Aboriginal or Islander people; women (particularly women entering non-traditional areas such as Engineering and Computer Science, or postgraduate research), and people with disabilities.

Equity programs consist of special recruitment strategies, support, advice and advocacy.

Further Information

Student Equity Officer / EO Administrator

ext 5879 (Townsville) ext 1154 (Cairns)

Superannuation

Superannuation is generally available to all permanent members of staff. It is also available to certain temporary members of staff, depending on the length of their appointment and the percentage of time that they work.

UniSuper

Generally all full-time staff and part-time time staff on appointments of 50% or more with a contract of not less than two years are required to join UniSuper. Members normally contribute 7% of salary by an automatic deduction each fortnight. In some instances members on lower salaries may have the option to pay at the rate of 3.5% of salary. The employer contributes 14% of salary or 7% for half contribution members. For members of staff who are in UniSuper, the University is required to pay the award rate of 3% into the Award Plus Scheme. All SSAU members have automatic Death and Disablement cover from the time of joining.

Award Plus Scheme

All full-time or permanent part-time staff are automatically entitled to join the Award Plus Scheme. For permanent employees (where the University provides no other superannuation support), the University must contribute the appropriate amount on your behalf to meet the Superannuation Guarantee requirements. From 1st July 2002 this amount is 9% of your salary. For casual employees, the University is only required to pay superannuation if you earn more than $450.00 in any month.

Further Information

Superannuation Officer

ext 5416

Teaching and Staff Development Program

See Staff Development.

Telephones and Faxes

Phone calls and faxes between campuses are made as an internal call. Staff need only to dial the last 4 digits and these calls are free.

Local Calls To make an outside local call - dial '0' to obtain an outside line.

STD Calls Unless you have a direct STD access phone or TAC number, you will need to go through the switchboard (dial '9') to make an STD call. The switchboard attendant will require an account number to charge for the call. Most University telephone extensions are barred from STD and ISD access.

Telephone Account Codes - Telephone account codes (TACs) which are 6 digit numbers are like a PIN - ie. it is a personal identification number, known only to its owner. It is used when making STD or ISD telephone calls to identify the calle