About Heads, Offices and JCU Contacts

There are aliases for the Heads of all Faculties, Schools and Disciplines and Divisions, Offices and Sections as well as Personal Assistant contacts for the Offices of these Organisational Units.

Please review Policies and Procedures Guidelines for Communicating with the University Community prior to using these lists. Please note that postings to these lists are restricted to the JCU domain.

1. JCU.Heads - all Heads as defined in the Organisational Roles information for University Organisational Units. This is the contact for Heads only.
2. JCU.PersonalAssistants - all Personal Assistants as defined in the Organisational Roles information for University Organisational Units. This is the Office (Personal Assistant) Contact only.
3. JCU.Contacts - all Heads and Personal Assistants and additionally Email Contacts as defined in the Organisational Roles information for University Organisational Units. This is the contact for general university communications. Members of the EmailContacts role, along with Heads and PersonalAssistants, will receive email to JCU.Contacts. EmailContacts membership should not be used in place of the Organisational Staff Aliases. It is not a replacement for the general distribution lists. If you are the ORGU nominee to receive email to JCU.Contacts in addition to the Head and Personal Assistant you should redistribute emails received to the appropriate staff in your ORGU. The new organisational roles for Head and Personal Assistant by virtue of their importance in business and workflow processes can include only the actual designated Head and Personal Assistant.

Aliases for Faculties,Schools,Disciplines,Offices and Units are now produced based on groups and roles. The following Alias types are allocated by the indicated role:

• Organisational Unit Alias - Enquiries Role
  (eg. InformationTechnologyAndResources@jcu.edu.au)
• Organisational Unit Head Alias - Head Role
  (eg. InformationTechnologyAndResources-head@jcu.edu.au)
• Organisational Unit Office Alias - Office Role
  (eg. InformationTechnologyAndResources-office@jcu.edu.au)

Aliases for JCU Executive,Faculty Executive Officers,Senior Divisional Officers,Colleges and Halls of Residence  and the  Student Association are also included in the list of contacts that are maintained manually.

Where there are duplicate email delivery (FirstName.Surname) addresses under the groupings listed, only one copy will be delivered to each recipient.