[Centralcomputing_resolved] [Bulletin 200807692General] ShortNotice - LearnJCU Upgrade Saturday 5-July-2008

[The Operator <operator@jcu.edu.au>]

[Summary]:
 LearnJCU has been upgraded to resolve a number
of urgent issues.
[Description]:
 ITR staff have completed an urgent upgrade to
LearnJCU this morning.
Due to the nature of the upgrade the decision to
proceed with the upgrade was not made until early
this morning.
The upgrade resolved a number of problems that
have been frustrating both staff & students for some time. We have also taken this opportunity to upgrade a number of
back-end servers in an effort to minimise future service
interruptions.

LearnJCU Services resumed at 1:30pm today after a
four hour interruption. 

A side effect of the upgrade was that the LearnJCU
certificate was overwritten by the upgrade script.
As a result users may be prompted
when accessing the LearnJCU web address
'http://learnjcu.jcu.edu.au' that the certificate
has expired.
Users are requested to accept the 'expired'
certificate and proceed to the login page,
whereby all services are operating normally.
ITR staff are currently working on re-instating
the LearnJCU certificate. Once this has been
completed the certificate advisory warning will
no longer occur.

ITR apologise for not complying with our normal
notification period of seven days and for the
inconvenience to the JCU community.
We hope that the JCU community find the
improvements of the new version worthwhile.
[Date]:
 4-July-2008 

[Time]:
 1pm 

[Duration]:
 4hours. 

--
SUPPORT: A system status message is available by calling +61 7 4781 6555.
For further assistance, please contact the appropriate support staff:
Primary Support - InfoHelp Staff http://www.library.jcu.edu.au/InfoHelp
Secondary Support - School and Office IT Support Staff http://www.jcu.edu.au/app/asd/roles/itsupport.cfm
Tertiary Support - ITR Support available to InfoHelp and School IT Support Staff only.

DISCLAIMER: This Bulletin is provided as a service to the JCU community 
and all care has been taken to ensure that the information published is 
correct. However, the information provided may be affected by third party 
suppliers of computing and communications information, software, systems 
and links. While every effort is made to ensure the information is correct, 
the decision to use any or all of the information is your responsibility 
and James Cook University disclaims all responsibility and accepts no 
liability (including without limitation, liability in negligence) for all 
or any expenses, losses, damages and costs that may be incurred as a result 
of information being incorrect or incomplete in any way for any reason.





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