These two campuses are interconnected using Voice over IP ( Voip) so all JCU to JCU calls between Douglas and Smithfield do not attract carrier charges.
Staff
The front line of any telephone system is always the switchboard and in Townsville we have Glenda Baggio and Debbie Preston, ably assisted by June Pryor. At Cairns we have Eda Wetherall and Beth Barnes and they are supported by Lyn Newson.On the technical side, at Townsville, Graeme Etherton does installation of telephone and data at all Townsville sites and in Cairns Gary Gulliford manages to fit in any telephone alterations and programming in between his hectic audio visual schedule. Gary is supported by Kym Modra for two days of the week.
Faults
Please log all phone faults to the Switchboard or InfoHelp- dial 9 (internally)
- (07) 4781 4111 (Townsville)
- (07) 4781-5500 InfoHelp
- (07) 4042 1111 (Cairns)
- email TownsvilleSwitch@jcu.edu.au in Townsville
- email CairnsSwitch@jcu.edu.au in Cairns.
- InfoHelp infohelp@jcu.edu.au
Documentation
- JCU Telephone Directory
- How to Use Voice Mail
- How to Use your Standard Ericsson Telephone
- How to Use your Display Ericsson Telephone
- Call Diversions
- Mobile Telephone Policy
- Telephone Installation Pricing Schedule
Requisition Forms
Please print out and fill in. In Townsville send to Townsville Switch fax 4888, In Cairns send to Cairns Switch fax 1300- New Telephone Installation or Alteration Word Document
- Move or Install new Telephone or Data Outlet WordDocument
- Application for Telephone Account Code (TAC) as a Word Document