JCU - OPERATION OF STANDARD ERICSSON HANDSET

Preface

A The Ericsson MD110 P.A.B.X. is a mainly digital telephone system. This means that where ever an Ericsson extension is operating, it is impossible to plug in additional services such as answering machines, fax, modems, even another extension in parrallel with the existing extension.

The Ericsson telephones will only work on an Ericsson MD110 telephone system. If you tried to plug the telephone into another systems outlet, damage may be done to the telephone or the telephone system.

The telephone should be kept clean where possible and no stickers or indelible writing should be marked on the phone. If you need to write on the programmable buttons, use a pencil.

If you need to clean your telephone, a spray cleaner may be used, provided you do not use it directly onto the phone.

If you experience difficulties using the telephone you should first ascertain whether it is phone or system fault. You can test the line and system by taking another working telephone and plugging it in to your wall outlet. If the phone works, you know you need a replacement phone.

Sometimes simply unplugging the phone for 10 seconds or so and then plugging it back in will correct any faults.

Try and gather as much information about the fault as you can. It makes fault finding much easier. Once you have this information, please call the Switchboard on 9 to report the fault.

INCOMING CALLS

There are two types of incoming calls. An internal call can be identified by the long ring, long pause, similar to an American telephone ring. An external call will sound "normal", i.e. ring, ring, pause, ring, ring. To answer lift the receiver.

OUTGOING CALLS: INTERNAL

To make a call, lift the receiver, listen for dial tone and dial the wanted number. Internal extensions at the Douglas Campus begin with 4XXX, 5XXX and 6XXX. You can dial extensions at Cairns by dialing 4 digits beginning with 1XXX and also to Vincent by dialing 3XXX. There are only two tie lines to Vincent, so if you receive a busy tone you can try again later or dial 813XXX as an external call.

OUTGOING CALLS: EXTERNAL

To dial an external number, lift the receiver, listen for dial tone, then dial 0 for an outside line, then the wanted number.

FOLLOW ME

If you happen to be in another office for a period of time, you may forward your calls to the extension you are temporarily located at.

From your extension: Dial * 21 * NNNN #. Where NNNN is the extension number you want your calls to go to. You will hear a change of tone once you have pressed the # button. This is a type of dial tone, so that calls can still be made from the extension but all incoming calls will follow to the designated extension. The dial tone will remain as is until the cancellation code has been dialed.

To cancel follow me.

Dial # 21 #. Dial tone will return to normal.

INDIVIDUAL CALL PICK-UP

You may pick-up calls at another extension by using this facility. If a neighbours extension is ringing and you are not in a pick-up group, follow this procedure.

Dial the ringing extension number, you will receive busy tone, then dial 8. You now should be speaking to the caller.

INQUIRY

During the course of a call, you may need to make an inquiry.

Press the access 2 or inquiry button. This action places your original call on hold and you will receive dial tone. Dial the required number. You can switch between the calls by pressing access 1 or access 2. To hang up either calls press access 1 then hang up or press access 2 then hang up.

TRANSFER

If you need to transfer your call to another extension, advise the caller that you are transferring the call, press access 2 or inquiry button and dial the wanted extension number. Once the call answers, press the transfer button. You can press the transfer button before the call is answered. This will put the original call straight through to the wanted extension.

PARKING (HOLDING), INDIVIDUAL

You can park an ongoing call temporarily and then re-admit it on your own telephone.

Press access 1 to park the call.

Press access 1 again to speak to the caller.

PARKING (HOLDING), COMMON

You can park an ongoing call temporarily and re-admit it on your own telephone or on someone else's telephone. TO PARK Dial 8 TO RE-ADMIT A CALL FROM ANY TELEPHONE Dial extension number where call is parked. You will hear busy tone. Dial 8

DIVERSION

This facility needs to programmed if you want to use it. The diversion is to one number only and it can be configured to activate by the user. (You). There are three types of diversion. The delay/no answer diversion and the busy diversion are on as default.

DIRECT DIVERSION

To activate, dial * 21 # and you will hear verification tone.

To deactivate, press # 21 # and you will hear verification tone.

DELAY/NO ANSWER DIVERSION

As mentioned previously, this facility is on by default.

To deactivate, dial # 211 # and you will hear verification tone.

To activate, dial * 211 # and you will hear verification tone.

BUSY

Again, this facility is on by default.

To deactivate, dial # 212 # and you will hear verification tone.

To activate, dial * 212 # and you will hear verification tone.

AUTOMATIC CALL BACK

If a called extension is busy or not answering, you can request the system to CALL BACK automatically as soon as the extension is free or when it has been used (in cases where no answer has been obtained). You can activate several CALL BACKs at the same time.

When the called extension becomes free, answer the call in the normal way within 8 seconds otherwise the CALL BACK will be canceled.

To enable CALL BACK, when you receive busy tone or no answer, dial 6.

To cancel a single CALL BACK, dial # 37 * extension number #. You will hear verification tone.

To cancel all CALL BACKS, dial # 37 #, you will hear verification tone.

REDIAL OF LAST EXTERNAL NUMBER

If, when dialling an external number, you receive busy tone or if it doesn't answer, your telephone will store the last dialled EXTERNAL number.

To redial the last EXTERNAL number, dial * * * .

WARNING! If you have dialled a number using a TAC, dialling * * * will redial that number. You can delete the last number dialled by dialling 0 then hanging up.

CONFERENCE CALLS

Any extension can establish speech connections with up to seven other parties, as a combination of internal and external calls. Only the conference leader can admit participants.

To order:

A call to the first party is established on ACCESS 1. Press ACCESS 2 or inquiry button, dial the second parties number, then press 3. You will then have a 3 way conversation. For each party you wish to include in the conference, you repeat the procedure.

During the conference the conference tone will be heard every 15 seconds.

To end the conference, hang up the telephone.

ABBREVIATED NUMBERS

A lot of time can be saved by programming frequently needed phone numbers either in the PABX or on your own telephone.

INDIVIDUAL ABBREVIATED NUMBERS

Up to 10 numbers can be programmed on your telephone. These numbers are exclusively your own. The facility must be enabled by the PABX Manager.

Once the facility has been enabled, you can program the numbers by dialling

* 51 * digit (0-9) * telephone number # verification tone.

To alter

* 51 * digit (0-9) * new telephone number # verification tone.

To cancel a number

# 51 * digit (0-9) # verification tone.

To cancel all numbers

. # 51 # verification tone.

To use INDIVIDUAL ABBREVIATED DIALLING dial * * digit (0-9).

DIAL BY NAME

Any function button can be programmed with a telephone number and labeled with a name. This means that when you press that function button the desired telephone number is automatically dialled.

To program. LEAVE THE HANDSET ON HOOK!, press Acc 2 or inquiry button, select a free function button, dial the number, press the same function button, press acc 2/ inq.

To overwrite follow the same procedure. MARK THE FUNCTION BUTTON IN PENCIL ONLY!!

GROUP FACILITIES

People who work in an open office environment can take advantage of Call Pick up. There are two different methods to pick calls on another extension.

GROUP CALL PICK UP

The group of extensions must be programmed into a Group before this facility will work.

To answer a call ringing at another extension:

Lift the receiver and dial 8. You will now be speaking to the caller.

INDIVIDUAL CALL PICK UP

As described earlier:

Dial the ringing extension number.

You will hear a busy tone.

Dial 8. You will now be speaking to the caller.

AUTHORITY CODE

An extension can be programmed to use a PIN to lock and unlock outgoing call access. THIS FACILITY MUST BE PROGRAMMED BY THE PABX MANAGER.

TO LOCK Dial * 73 * PIN #.

TO UNLOCK Dial #73 * PIN #.

TO OVER RIDE Dial * 72 * PIN #.

SUFFIX DIALLING

If you are accessing information via a voice response unit, (like Voice mail),over the telephone and you need to enter in digits in response to system requests, you must turn the PABX tone sender on first.

Dial the number, After the call has been answered, before you respond to any requests to push buttons, DIAL 9. Once 9 has been dialled you may then respond to any voice prompts.

DIALLING BY TAC

Telephone Account Codes (TAC) are used to enable STD and IDD calls to be made without the need of Operator connections. If you don't have a TAC and you want one, application forms can be obtained from the Helpdesk.

TO use a TAC:

Dial * 61 * nnnnnn # 0 then outside number. Where nnnnnn is the 6 digit TAC number you have been issued.