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Student Conflict Support Service

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Services

• Consultation about different ways to manage or resolve conflict.
• Individual coaching to support students to constructively manage conflict.
• Facilitators to support students to have difficult conversations or negotiations.
• Mediation
• Share house agreement service.

How much does it cost?

SCSS provides services to any current JCU student free of charge. The same applies to external parties whom a current JCU student may be in conflict with and who might take part in a joint service offered by SCSS.

Limitations on SCSS services

• The SCSS will not provide conflict support services to student in relation to any conflict with a JCU staff member.
• The SCSS does not provide Family Dispute Resolution in relation to matters that fall under the jurisdiction of the Family Court of Australia.
• The SCSS does not provide services for any child-related conflict.
• The SCSS does not provide legal advice or counselling.
• The SCSS services do not replace any formal complaints processes, and seeking assistance from the SCSS does not preclude a student from making a formal complaint at any time.  Information about other processes available to JCU students can be found on the Policies and Procedures page.

SCSS staff reserve the right to refuse to assist in providing services in relation to any matter that is deemed by SCSS staff to be inappropriate for our services due to a range of issues such as inappropriate timing, significant imbalances of power between parties, involvement by the parties in other dispute resolution mechanisms, perceived inability of one or both parties to function appropriately in the service context.  SCSS does not handle cases involving criminal matters or situations involving a continuing threat to person or property.

Who provides SCSS services?

The SCSS is a clinical program run in conjunction with the postgraduate Conflict and Dispute Resolution Program at James Cook University.

Services are provided by graduates of the Masters of Conflict and Dispute Resolution, or students who are soon to graduate from the program, under the supervision of experienced practitioners and staff of the program.  All SCS Officers are fully qualified and insured to practice under the National Mediation Accreditation Standards.

How do I access services?

1. ENQUIRY - Contact the SCSS by phone, email or the online enquiry form. A SCS Officer will then contact you to arrange an initial consultation.
2. INITIAL CONSULTATION - Meet with your SCS Officer to discuss you situation and to determine which service/s are most suitable for you.
3. ORGANISING SERVICE TIMES AND DATES - If SCSS can provide a suitable service for you, the appropriate SCS Officer will contact you to arrange a time to provide you with that service. If other people need to be involved, the SCS Officer will make arrangements with you to invite the other people to participate.
4. SERVICE PROVISION - Attend relevant meetings with SCS Officer (and SCS Supervisor if required).
5. EVALUATION - After service provision, provide evaluation to SCSS about our service.
6. FOLLOW UP - Follow up contact in three to six months after provision of service.

Get in touch and see if we can help you turn conflict into an opportunity for a better future! 

Phone: (07) 4781 6052
Email: scss@jcu.edu.au
Online Enquiry Form: http://www.jcu.edu.au/scss/enquiry