What if I disagree with a mark or my final grade?
You have the right to request feedback about your assessment mark. If you feel your concerns are not addressed, you can request a re-mark.
Before requesting a re-mark, contact your lecturer or Subject Coordinator with your concerns, as you will need their feedback about your performance. If you cannot reach them, contact your School office.
To request a re-mark, write to the Head of School setting out a substantial case that shows how the mark awarded does not reflect your performance, and relates to the published assessment criteria.
Before writing you may wish to seek support or advice from the JCU Student Association.
If you have genuine concerns about your subject grade, you need to raise these as soon as possible after results are released.
It’s a good idea to first spend some time reviewing the Subject Outline. Check your understanding of the assessment requirements including what was to be assessed, the assessment methods, and the weighting/value of each assessment item.
If you then wish to discuss your result, get in touch with your lecturer, the Subject Coordinator or the Head of School. Alternatively contact your School office.
Every attempt should be made to resolve the matter through discussion at School level.
If these attempts fail, you can apply for a formal review of your result. You do this by submitting a Review of Final Subject Grade form, which must be submitted no later than:
21 days after the Results Publication Date for the relevant Study Period or
21 days after publication of deferred and supplementary results.
Before applying for a review, you may wish to seek support or advice from the JCU Student Association.