An informal complaint means a concern, dissatisfaction, or frustration which can be resolved informally and without the need for further action
Resolving a complaint informally
If there is something you are not happy with, we encourage you to try to resolve matters with the relevant staff member or student through informal discussion. This informal and direct method of resolution allows you to explore options about how to resolve a disagreement or complaint without involving extra people.
Any person you approach about your complaint will need to be able to understand your concern.
Before you approach someone about your complaint, it is useful if you:
• Think through the issues and how they arose.
• Make a list of relevant dates and/or relevant documents (for example, invoice/receipt, emails, letters).
• Collect documents that are relevant to your complaint.
There are a number of JCU support services that can assist you in resolving your complaint informally.