Masterclass - Managing very difficult workplace behaviour

@JCU Masterclass - Managing very difficult workplace behaviour

Note from JCU's Human Resources: AHEIA is the Australia Higher Education Industrial Association, which JCU is associated with, and JCU can recommend their programs focussed on the Higher Education arena. Of course, any attendance would need to come from a JCU staffer's manager’s budgets and relevant approval.

For more information, visit AHEIA's training page

Masterclass - Managing very difficult workplace behaviour - June 16 (Brisbane)

An AHEIA Training professional development workshop facilitated by Greg Cook, Principal Consultant for the Centre of Leadership and Management.

Masterclass Overview

This 'masterclass' follows on from workshops conducted in 2014 and 2015 which focussed on the management of very difficult workplace behaviour. This workshop will include a more detailed examination of organisational and HR arrangements and strategies; the development of 'protocols' for early intervention and the application of these to casev studies.

Masterclass Context

Very difficult workplace behaviour is perhaps the most demanding leadership task - combining organisational, managerial, personal and interpersonal challenges.

Organisations have sought to progressively develop cultures of engagement and support. Yet this is often in tension with dramatic and rapid change, limited resources and increased pressure for outcomes. Managers find themselves demanding more of their staff and are under increasing pressure themselves. These challenges are often further compounded by a history of casual, unfocused or poor staff management. In many cases, there is also a well-known history of very difficult behaviour by some individuals.

In this environment very difficult workplace behaviour can become more prevalent but it is less well tolerated. It is also harder to manage, but it is more important that we do so effectively.

This workshop provides frameworks for understanding, defining and managing difficult behaviour, and is particularly focussed on the organisational arrangements, early intervention and managerial support that is necessary for effective management.

Who should attend?

This 'masterclass' is available to members who have attended a Managing Very Difficult Workplace Behaviour workshop and who have on going responsibility for managing or consulting in the area of very difficult workplace behaviour. Participants will be encouraged to bring 'live' case studies for discussion in the workshop.


Melbourne - Tuesday, 7 June 2016

Brisbane - Thursday, 16 June 2016

Canberra - Tuesday , 21 June 2016

Sydney - Wednesday, 6 July 2016

Perth - Tuesday, 12 July 2016

Adelaide - Wednesday, 27 July 2016


Registration   8:45 am

Start    9:00 am

Finish  4:30 pm



Program fee

Member $595

Non Member $795

Masterclass Objectives

The workshop will assist you to:

Review the impact, characteristics and types of very difficult workplace behaviour - including the particular challenges created for the manager, mangement team, other staff and the organisation as a whole.

Review the organisational context, risk and protective factors for very difficult workplace behaviour and how it is managed, tolerated, allowed and ignored

Identify and develop HR 'protocols' for early intervention, case planning and mangement executive engagement, specialist support and consultancy.

Review and analyse detailed case examples - developing detailed management strategies.


As with all AHEIA training programs, this workshop is designed to be interactive and participatory, and uses a mix of facilitated discussion with practical small group activities and case studies designed to develop knowledge, skills and confidence


This workshop will be delivered by Greg Cook, who is a psychologist with more than twenty years' experience in organisational consulting, leadership and development, facilitation and coaching. Greg provides process consultancy to executives, senior managers and teams in public sector organisations, not-for-profit organisations and community groups.

Greg also holds qualifications as a teacher and social worker. He has worked in a wide range of organisations - as a front line clinician, staff-supervisor, manager and internal consultant; as a lecturer in both tenured and contract positions in three tertiary academic institutions; and as a pschotherapist in private practice. Greg holds a Certificate IV in Training and Assessment and is accredited and experienced with Myers-Briggs Type Inventory (MBTI), the Team Management Profile (TMI) and the Human Synergistics Life Styles Inventory (LSI).

For further information contact Annemarie Comerford, Training Administrator, direct: (03) 8611 0504 email: