Disclosure and Confidentiality

AccessAbility Services Disclosure and Confidentiality

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Staff steps for a students disclosure

  1. Provide a confidential setting in which to have a discussion with the student
  2. Provide reassurance to the student that the information shared will be dealt with confidentially and appropriately
  3. Discuss with the student their concerns about how their disability or health condition may impact on being able to meet the course requirements.
  4. Provide information about support services on campus and encourage registration with AccessAbility Services, if not already registered.
  5. If requesting adjustments for assessment or exams, this can be negotiated between the student and staff member; however a recommendation to the student to register with AccessAbility Services may be appropriate.
  6. Continue liaison with the student, and AccessAbility Services if necessary, throughout semester

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Possible reasons for non disclosure

Advantages of disclosingDisadvantages of disclosing
  • Disclosure to AccessAbility Services will provide information about possible support mechanisms available
  • Receiving information about possible assessment and exam adjustments
  • Opportunity to find out about other support services on campus
  • Participation in University study may be less stressful and more enjoyable, when appropriate supports are in place
  • Early disclosure allows enough time to arrange suitable adjustments and assistance
  • Disclosing disability/health condition information may educate others and avoid misunderstanding about the impact of the disability or health condition
  • Risk of discrimination
  • Denied opportunities to participate fully in the course (for example, not being able to participate in a field trip due to a disability)
  • May provoke curiosity and unnecessary concern in others
  • Repeat of a previous negative experience when disclosing information
  • The disability/health condition may become the central focus and not the academic capacity
  • May be treated differently by staff and students

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Student discloser requirements

Students are not required to disclose their disability and/or provide medical documentation to JCU staff or AccessAbility Services, unless they have requested support.

In all circumstances, it is the student’s responsibility to request assistance and support from any staff member, including AccessAbility Services staff.

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A staff member must not disclose the student’s information to anyone, unless the student has provided verbal or written consent to have their information released.


Confidentiality must be observed in all instances. Unless the student provides verbal or written consent to release all or certain parts of information to other staff members or support services.

Example: A student may be happy for you to disclose the arranged reasonable adjustments to other staff, but not the details of their disability

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Additional Information

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