Study essentials Registration and Orientation

Registration and Orientation

Registration is a self-guided process that we recommend you commence as soon as possible. Once this process is complete you will have access to your timetable and study materials.

Keep an eye out for the ‘Welcome to James Cook University Brisbane’ email which will be sent to your personal email address you supplied on your application form. This email will confirm you’re ready to commence the process and include your recommended subjects for enrolment.

Registration steps

Step 1 – Computer account

Allow 10 minutes

Your computer account gives you access to a number of JCU’s online facilities, including your email account and internet access. You will receive:

  • Username (jcXXXXXX) – required to login to JCU portals, LearnJCU, eStudent
  • Student Email Address – required to login to JCU student email
  • Password – create your own password to use in conjunction with your username and student email address

Avoid common words

Don’t be tempted to use a common password that is easy to remember but offers zero security. e.g. “password”, “letmein” or key sequences that can easily be repeated. e.g. “qwerty123″,”asdf1234” or your date of birth. Use EIGHT (8) characters and be sure to write down your username, student email address and password and keep in a safe place.

Get Started at JCU

Enter your eight-digit student ID number with no spaces, which you can find on your Confirmation of Enrolment (CoE) under section C. If you do not have a CoE, please contact your agent.

Create my computer account

Contact register@jcub.edu.au if you have any problems.

Step 2 –  JCU student email

Allow 15 minutes

Activate Student Email

Due to privacy and security guidelines, all student-university email communication must be via your official JCU email account. Student enquiry emails from any other email addresses will not be accepted. It is important to check your JCU email on a regular basis as this is where you will be sent notices about your enrolment, progression and any changes to your schedule.

Activate/access your JCU Student Email account.

To log in you will need:

  • JCU email address
  • Password

Setting up your Student Email account:

  • Select City Time Zone: Brisbane UTC + 10
  • Select Language: English Australian

If you have any issues logging into your JCU email account, please send an email to ithelpdesk@jcu.edu.au from your personal email account with the following information:

  • Full Name
  • Student ID Number
  • Username (jcxxxxxx)
  • Date of Birth
  • Name of your course
  • An explanation of the issue

Step 3 – eStudent

Allow 30 minutes

eStudent is where you will manage your personal details, view any sanctions you may have, accept your offer, enrol and withdraw from subjects, view your tuition fees, check your results and generate an unofficial transcript.

You will need:

  • To log in with your username (jcXXXXX) and password
  • The address where you will be living in Queensland
  • Your Australian mobile phone number
  • Your personal email address
  • Your emergency contact details

3A. Click on “My Offers” tab

  • Check the Offer Status is ‘Offered’ on the required course
  • Click the “View” button next to your course
  • You will be taken to the Offers>Offer Details page
  • Check the information is for the correct course
    It is important to note, once you have accepted your offer, you are not able to change your selection online. Contact admissions@jcub.edu.au for any enquiries or to decline or defer an offer
  • Please read the JCUB’s Student Contact – Terms and Conditions
  • Click on “Accept this Offer and Terms of Agreement” button. If the information is incorrect or you do not wish to accept the offer listed click the “Close” button
  • If you choose to accept your offer and your request is processed successfully, one of the following messages is displayed:

Success Message 1: This message displays if your acceptance is successful and you have been automatically admitted into your course. You can now complete your Commonwealth Assistance Form (if applicable) and once approved, enrol in subjects.

Success Message 2: This message displays if your acceptance is late and you have not been automatically admitted into your course. Please wait one working day before trying to enrol in subjects. You may like to complete your Commonwealth Assistance Form while you are waiting (if applicable).

3B. Click on “My Details” tab

In the blue box on the left-hand side, click on “Contact Details.”

Under each of the following headings enter required details and click Save:

  • My Addresses – select ‘Add New’ – Semester Residential Address and add where you are living in Queensland
  • My Phone Numbers – select ‘Add New’ – Mobile Phone and your Australian mobile phone number
  • My Email Addresses – select ‘Add New’ – Personal Email and enter your personal email address
  • My Emergency Contact – select ‘Add New’ and enter the details (add at least one contact in Australia)

If you do not have a QLD semester residential address you will be ineligible for public transport (Translink) student concession fares.

Step 4 – Self-enrolment

Allow 15 minutes

You will have received a ‘Welcome to James Cook University Brisbane’ email to the personal email address you supplied on your application form. This email will contain the subject codes for enrolment.

Use eStudent to update your details.

Please see Self-Enrolment Information for the steps on how to enrol.

Is your course the Postgraduate Qualifying Program (PQP)?

Students admitted in the PQP must enrol in subjects BU1105 and BX2051 and then request enrolment into subjects BX2061 and BX2195 by emailing register@jcub.edu.au from your student email account.

Have you been granted Credit for your previous studies in your JCU Brisbane offer?

If you have been granted credit for your previous studies, please refer to your ‘Welcome to James Cook University Brisbane’ email which outlines which subjects have been credited to your course. You can also check your enrolment in eStudent for subjects which display as “credit,” “exempt” or “advanced standing”.

Step 5 – Fees and financial

Allow 15 minutes

Make sure you pay your subject and/or SSA fees by the Payment Due Date. If you don’t and have not deferred your fees, your enrolment will be cancelled or penalised. Your fees are due during each trimester. You need to ensure both your subject fees and SSA Fees are paid by the Payment Due Date so your enrolment doesn’t get cancelled. You can view the Payment Due Dates in Key Dates.

You can find payment options here in How can I make my payments?

You may be eligible for FEE-HELP and defer your fees. See the FEE-HELP loan page for steps to apply and the SA-HELP page for  for SSA fees.

Step 6 – Student ID card

Submit Photo for Student ID

Photo ID image example

Use your JCU student email account and send an email to idphoto@jcub.edu.au with the below:

  • Full Name
  • Student ID Number
  • Your photo as an attachment

We will print your student ID card during Orientation Week to be collected on the Friday. You must have completed all registration steps to receive your Student ID card.

If you have any issues logging into your JCU student email, please send an email stating your issue, from your personal email account to ithelpdesk@jcu.edu.au with the following information:

  • Full Name
  • Student ID Number
  • Username (jcxxxxxx)
  • Date of Birth
  • Name of your course

Step 7 – Attend Orientation Week

There will be sessions throughout orientation week to support you in making connections, understanding requirements and introducing all the resources we have to offer.

  • Registration Assist
    We will check and assist with any registration steps you have trouble with.
  • Essential Academic Skills Workshop
    As a university student you are responsible for your own learning and you will be required to meet academic standards set by JCU Brisbane. To facilitate your success, you will be required to attend.
  • Joblinx Workshop
    Joblinx provides students with employment support, work experience and internship opportunities.
  • JCUB Student Association lunch activities
    There are a number of professional and recreational events lead by the JCUB Student Association. The JCUB Student Association will be running activities so you can meet new people, learn new skills and have fun while studying.

Booking for orientation week sessions:

Registration Assist and Essential Academic Skills Workshop
https://forms.gle/d2ejd1QzkTBg9rFc6

Booking for these sessions will enable entry to the Joblinx Workshop and lunch activities.

Senior Academic Dean Presentation

  • This is held on the Friday of Orientation week for all students. You will be required to attend for the full session and you must bring your passport on the day.
  • You will also be receiving your student ID card on this day if you have completed registration.

It is very important you have updated your new contact details. We will use this to contact you upon your arrival in Australia. Please check your Student emails daily.

Step 1 – Student ID card

Send an email to idphoto@jcub.edu.au with your:

    • Full Name
    • Student ID Number
    • Photo as an attachment

Photo ID image example

We will print your student ID card ready to be collected on Orientation Friday. You must have completed all registration steps to receive your student ID card.

Step 2 – JCU computer account

Your computer account gives you access to a number of JCU’s online facilities, including your student email and computer access on campus.

You will need your eight digit Student ID number which can be found on your Confirmation of Enrolment (CoE) under section C. If you don’t have access to your CoE, please contact your agent.

We recommend taking a screenshot or photo of your username (jcxxxxxx), email address and password.  These details cannot be retrieved by JCU Brisbane staff and you will need them throughout Registration and your studies.

Step 3 – Multi-Factor Authentication (MFA) and email setup

MFA is a measure which improves account security over standard password authentication. MFA typically adds a second factor to confirm your identity by using an authenticator app on your mobile device or a compatible hardware device. MFA will help keep your information secure by strengthening defences against malicious cyber-attacks. You may not always be asked for MFA when logging in, however it will always be in use.

Once you have created your MFA login, you will need to have your registered mobile device with you whenever you need to log into a JCU system, like LearnJCU or your email.

  • Access your JCU Student Email
    • Select City Time Zone: Brisbane UTC + 10
    • Select Language: English Australian

Due to privacy and security guidelines, all student-university email communication must be via your official JCU email account. Student enquiry emails from any other email addresses will not be accepted. It is important to check your JCU email on a regular basis as this is where you will be sent notices about your enrolment, progression and any changes to your schedule.

Step 4 – Update your details in eStudent

As part of your visa conditions you must let your education provider know of your residential address within 7 days of arriving in Australia if you were outside of Australia when your visa was granted.

  • Login to eStudent (use your username and password as created in Step 2)
  • Click on ‘My Details’ tab
  • Click on ‘Contact Details’ in the blue box on the left-hand side

Under each of the following headings enter required details and click save:

  • My Addresses – select ‘Add New’ – Semester Residential Address add the address where you will be living in Queensland
  • My Phone Numbers – select ‘Add New’ – Mobile Phone  add your Australian mobile phone number
  • My Email Addresses – select ‘Add New’ – Personal Email  Add your personal email address
  • My Emergency Contact select ‘Add New’ – Emergency Contact enter the details of at least one emergency contact in Australia

If you do not have a QLD semester residential address you will be ineligible for public transport (Translink) student concession fares.

Step 5 – Enrol in your subjects

You will have received a ‘Welcome to James Cook University Brisbane’ email to the personal email address you supplied on your application form. This email will contain the subject codes for enrolment.

Is your course the Postgraduate Qualifying Program (PQP)?

Enrol in BU1105 and then request enrolment into the remaining three subjects by sending an email from your student email account to register@jcub.edu.au

Has JCU Brisbane granted you credit for your previous studies?

If you have been granted credit for your previous studies, please refer to your ‘Welcome to James Cook University Brisbane’ email which outlines which subjects have been credited to your course. You can also check your enrolment in eStudent for subjects which display as “credit,” “exempt” or “advanced standing”.

Step 6 – Unique Student Identifier (USI)

All onshore international students who will complete their degree in 2022 and graduate from 2023 onwards must have a Unique Student Identifier (USI).

Commencing and returning students must land in Australia and go through customs before they can create a USI using their passport as a form of ID.

Once you have created your USI, you must provide it to the University.  

To submit your USI number to JCU, click here.

Step 7 – Attend On Campus during Orientation Week

The following on-campus Orientation Sessions will be held to help you understand University requirements, introduce the resources we have to offer, and make connections:

  • Essential Academic Skills Workshop
    As a university student you are responsible for your own learning and will be required to meet academic standards set by JCU Brisbane. To facilitate your success attendance is compulsory.
  • Joblinx Workshop
    Joblinx provides students with employment support, work experience and internship opportunities.
  • JCU Brisbane Student Association lunch activities
    A number of professional and recreational events are led by the JCUB Student Association. Activities will be held for you to meet new people, learn new skills and have fun while studying.

Register for Orientation Sessions - https://forms.gle/d2ejd1QzkTBg9rFc6

  • Senior Academic Dean’s Presentation:

Held on the Friday of Orientation Week, full day attendance is compulsory for all students. Please bring your passport or Australian driver’s licence as proof of ID.

Who do I contact if I have questions?

You may find answers to your questions when you read and become familiar with the JCUB 2022 Student Guide

Login issues (eg, JCU email, eStudent, Multi-Factor Authentication (MFA) - ithelpdesk@jcu.edu.au

Unique Student Identifier (USI) issues – studentfinance@jcu.edu.au

Enrolment enquiries - register@jcub.edu.au

Register for Orientation Sessions - https://forms.gle/DbSzm6sJjmygdDbH8

Please be sure to include your Full Name, Course and Student ID Number in any email communication to JCU Brisbane.

Welcome to JCU Brisbane