Conflict Management and Resolution

College of Business, Law and Governance Conflict Management and Resolution

The JCU Conflict Management and Resolution Program is a dynamic and innovative program, offering postgraduate students and professional development participants a world-class learning experience.

Our program is academically grounded and practice oriented. Students develop the knowledge and skills to analyse, manage and resolve conflict in a wide variety of contexts. Graduates are prepared to work in professions that deal directly with conflict as well as in areas that require conflict management skills.

Why study the CMR program?

Benefit from flexible study options! You can complete the course online, in block-mode weekend classes in Cairns and Townsville, or in combined study mode.

Expand your career options! Our degrees provide a wide variety of employment opportunities.

Become a better manager! Conflict management skills are essential in any position that involves working with people.

Put your learning into practice right away! In every course you will engage in practical, skills-based learning that you can implement immediately in your personal and professional life.

Get two degrees at once! Enrol in a joint MBA/Master of Conflict Management and Resolution and get an additional qualification to enhance your employment opportunities.

Be professionally accredited! Our courses can lead to accreditation as a mediator under the Australian National Mediator Accreditation System, and as a REAL Conflict Coach through Conflict Coaching International.

Get hands-on experience! Our partnership with the Dispute Resolution Branch (DRB) of the Queensland Government's Department of Justice and Attorney-General provides a unique opportunity for you to gain hands-on experience through work placements with one of the Queensland DRB offices.

Our Staff

All our program staff are conflict management and resolution practitioners with extensive practical experience and a passion for the field. They are pracademics in the sense that they have strong academic grounding in conflict management and resolution theory, and they are also practitioners with real world experience in applying that knowledge in the field.

Judith Herrmann - Director, Conflict Management and Resolution Program

Claire Holland

A/Prof Samantha Hardy

Steve Fisher

Brett Greenland

Sonia Muller

David Moore

Peter Raffles

Andrew Rixon

Dr Maria Rodrigues

Polly O. Walker

Our Courses

Graduate Certificate of Conflict Management and Resolution

Master of Conflict Management and Resolution

Joint Master of Conflict Management and Resolution / Master of Business Administration

Master of Business Administration (MAJOR in Dispute Resolution)

Course structures

Graduate Certificate in Conflict Management and Resolution

Masters in Conflict Management and Resolution

Conflict analysis

Conflict analysis

Conflict resolution processes

Conflict resolution processes

PLUS two additional elective subjects (depending on advanced standing)

Ethics and reflective practice in CMR

Research and writing in CMR

PLUS four-eight additional elective subjects (depending on advanced standing)

Career Opportunities

Many of our graduates find that developing advanced conflict management and resolution skills helps their career progression in their current employment, particularly in management roles. Graduates of the JCU Conflict Management and Resolution Program have successfully applied their knowledge and skills in a wide range of professions and industries. These include health, local government, higher education, emergency services, primary and secondary schools, construction, logistics, law, Federal politics, Defence, social work and in general management settings; both in Australia and in other countries.

The JCU Conflict Management and Resolution Program is also a valuable qualification for those seeking employment specifically in the field of Conflict Management and Resolution. Graduates can practice as mediators, conciliators, arbitrators and ombuds in private practice or with corporate or government organisations.

There are also many opportunities in community development and international peace and security. Organisations such as the World Bank, United Nations, International Committee of the Red Cross and Red Crescent, International Rescue Committee, and the Department of Foreign Affairs and Trade offer employment opportunities ;in conflict-related areas.

Some students decide to pursue PhD studies in Conflict Management and Resolution, contributing to research and the development of the field. Some Doctoral students take up academic positions in the field, while others use their specialised research in practice settings.

Professional Development Training

Our workshops are held at both the JCU Townsville City Campus and the Cairns Campus, conveniently offered across weekends. We can also provide in-house training, as well as developing tailored programs to suit your particular needs at affordable prices.

CPD Points and University Degree Credit

Our workshops are recognised for Continuing Professional Development points by many organisations and professional associations, particularly where conflict management is seen a relevant professional skill. JCU will provide certificates to participants who complete the training. While professional development participants are not required to complete written assessment as part of any workshop they attend, they may choose to do so in order to receive credit towards a subject in one of our postgraduate courses.

For further information about any Professional Development Training please email Judith Herrmann or call (07) 423 21446. Find out more about times and prices, or sign up for a specific workshop, here.

Why train with us?

Conflict management skills are essential in any position that involves working with people.

All workshops are conveniently taught across weekends to minimise the time that you may need to take off work.

All workshops are taught by highly experienced practitioners who will engage you in practical, skills-based learning to facilitate immediate application of the knowledge gained.

Be professionally accredited. Participation in the workshops "Facilitative Mediation Practice" and/or "Conflict Coaching" can lead to accreditation as a mediator under the Australian National Mediator Accreditation System and as a REAL Conflict Coach through Conflict Coaching International.

You'll earn continuing professional development points with your professional association.

You can gain credit towards an MBA/Masters of Conflict Management and Resolution at JCU and get an additional qualification to enhance your employment opportunities.

Contact Us

Judith Herrmann

Director, Conflict Management and Resolution Program

cmr@jcu.edu.au

P: (07) 423 21446 (Australia)

P: + 61 7 423 21446 (International)

National Mediation Conference 2016

Qld Govt DRB