Amaya Elizabeth Mo Principal of Zing & Co M: 0419 335476 E: amaya@zingandco.com.au

Amaya is the Principal of Zing & Co, a management consultancy specialising in creating, developing and supporting high performing, engaged, happy and resilient workforces.

Amaya has over 16 years leadership and operational experience across a broad range of sectors including; health, aged care, human resources, justice, education, insurance, finance, environment and community services. Throughout her career, Amaya has led and contributed to several large scale and complex organisational transformation programs including; the redesign and implementation of a new service delivery model for a large government agency, the design and implementation of a cultural reform program across a 13,000 strong workforce and the creation and implementation of a Customer Experience program for Victoria's largest not-for-profit aged care provider which included the establishment of a Customer Centre. These experiences not only highlighted the importance of effective conflict engagement, management and resolution skills but led to Amaya's decision to undertake postgraduate studies on the subject and later refocus her professional service offerings.

In 2018, Amaya will join the JCU CMR teaching team to deliver Conflict Analysis and Foundations of Mediation while Judith Rafferty is on maternity leave.

Amaya holds a Master of Conflict Management and Resolution and Business Administration, is a nationally accredited mediator and is a trained conflict coach, facilitator and negotiator.

Teaching:

• LB5525: Conflict Analysis
• LB5534: Foundations of Mediation

Consulting interests:

• Conflict management, resolution and engagement services (including analysis, training, conflict coaching and mediation)
• Facilitation
• Organisational and leadership coaching
• Leadership and team development
• Organisational change and transformation using service design techniques