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Professional Development Training

Our workshops are held at the JCU Townsville City Campus and are conveniently offered across weekends. We can also provide in-house training, as well as developing tailored programs to suit your particular needs at affordable prices.

Our workshops are recognised for Continuing Professional Development points by many organisations and professional associations, particularly where conflict management is seen a relevant professional skill. JCU will provide certificates to participants who complete the training. While professional development participants are not required to complete written assessment as part of any workshop they attend, they may choose to do so in order to receive credit towards a subject in one of our postgraduate courses.

Develop valuable skills you can apply now!

Conflict management skills are essential in any position that involves working with people.

Maximum development with minimal impact on work and personal commitments!

Our workshops are conveniently delivered across weekends to minimise impact on work and family commitments and to allow for any travel requirements.

Learn from experts in the field!

All our workshops are taught by highly experienced practitioners who will engage you in practical, skills-based learning to facilitate immediate application of knowledge gained.

Become professionally accredited!

Participation in the workshops "Facilitative Mediation Practice" and/or "Conflict Coaching" can lead to accreditation as a mediator under the Australian National Mediator Accreditation System and/or as a REAL Conflict Coach through Conflict Coaching International.
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Earn professional development points!

By participating in our workshops, you will earn continuing professional development points with your professional association.

Gain credit towards post graduate studies!

By participating in our program, you can gain credit towards a Master of Business Administration/Master of Conflict Management and Resolution at JCU and get an additional qualification to enhance your employment opportunities.

For further information about Professional Development Training please email: Claire Holland or call (07) 478 16052

2023 Professional Development Workshops

Negotiation

31 March - 2 April, 9am to 5pm
Cost: $1200 Location: JCU Townsville City Campus

In this 3 day workshop participants will develop essential negotiation and relationship building skills. The workshop provides an introduction into the major factors at play in negotiation and typical stages of a negotiation process. Participants will learn how to assess and prepare for a negotiation and how to negotiate a deal. Participants will also engage in a reflection of their negotiation performance to enhance the benefits of learning from experience. Roleplays are an integral part of this workshop, providing an opportunity for participants to engage in experiential learning activities that facilitate the development of practical skills in negotiation.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.

Facilitation

12-16 July, 9am to 5pm
Cost: $1200 Location: JCU Townsville City Campus

This 3 day workshop will equip participants with intermediary and advanced facilitation skills. Participants will explore group dynamics and learn how to work with “difficult groups”. The workshop considers a contemporary review and introduction to the world’s most well-known practices and philosophies of group facilitation. Through practical activities and reflective practice, participants / students are provided with rich material to become a more effective and resilient group leader.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.

Facilitative Mediation Practice

12-16 July, 9am to 5pm
Cost: $2000 Location: JCU Townsville City Campus

This 5 day workshop provides participants with a strong grounding in facilitative mediation, and the opportunity to develop practical skills used as a facilitative mediator. The workshop meets the requirements of the National Mediator Accreditation Standards, and after completing this training participants are eligible to sit the competency assessment for National Accreditation as a mediator under the Standards. The workshop gives participants essential negotiation, mediation and communication skills required to become a mediator. Participants will also receive individual coaching on their mediation skills from experienced practitioners.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.

Conflict Analysis

10-12 March, 9am to 5pm
Cost: $1600 Location: JCU Townsville City Campus

Conflict analysis is the first step towards the effective management and resolution of conflicts. This workshop equips participants with theoretical knowledge and analytical skills to unpack complex conflicts. Participants will learn to identify and explain various elements of a conflict situation and are introduced to a range of theories, frameworks, and models that assist with the critical analysis of complex conflicts. Participants will practice conducting conflict analysis on a range of real-life conflict scenarios to develop a deeper understanding of the elements of conflict and the conflict analysis process.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.

Cross-Cultural Conflict Resolution

20-22 October, 9am to 5pm
Cost: $1200 Location: JCU Townsville City Campus

An understanding of culture is critically important, particularly in a multicultural country such as Australia and in parts of the country like North Queensland, where there is more than one strong culture. This 3 day workshop offers a unique learning experience by exploring the role that culture plays in conflict and its resolution. Participants will compare and apply various approaches to conflict resolution that are grounded in effective cross-cultural work. Through case studies and participatory methods, participants will develop a deeper understanding and practical skills to engage with the core elements of cross-cultural conflict resolution.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.

Neuroscience, Psychology and Conflict

13-15 October, 9am to 5pm
Cost: $1200 Location: JCU Townsville City Campus

In this workshop, you will be introduced to four distinct but interlinked branches of psychology that can help support our understanding of why conflict occurs, how it develops and how we may be able to manage or resolve it. The four branches include neuroscience, cognitive psychology, personality psychology and social psychology. Participants will learn about different brain structures and body functions that are particularly relevant to understanding the thoughts, feelings, and behaviours of people in conflict, as well as learning about contemporary research in cognition and emotions and how these may affect conflict and conflict resolution.

For further information about this course please email Claire Holland or call (07) 478 16052.

To sign up for this workshop, click here.