Student Communication Platforms

There are four main communication/information platforms that students will use:

  • Email

  • LearnJCU (Subject Outline)

  • Students Online

  • eStudent

All of these platforms can be accessed by selecting  the “Students” link on the JCU homepage. There are some minimum computer requirements required to adequately engage in these communication platforms.

New students will get their JCU computer account details (login, password and email address), after you have been admitted to your course.

To assist students a brief YouTube video has been developed which outlines what you can do in each platform and what information you will need to log in.

Minimum Computer Requirements

As a flexible delivery student most of your interaction with the subject will occur using online interactive platform LearnJCU, therefore it is important that you have appropriate computer requirements to enable access to this site and the corresponding content. At a minimum, LearnJCU requires JavaScript and Cookies to be enabled in your browser.  For more information regarding LearnJCU browser requirements, please refer to the LearnJCU Browser Settings. For more information about the minimum computer requirements for the course refer to your subject handbook and the Student IT Essentials website.


As part of the admissions process, you are given a Microsoft O365 JCU student email account to manage your university email, calendar, contacts and tasks. All official email correspondence from JCU with regards to the management of your academic record will be sent to your JCU email address so it is essential that you check it regularly.

You can use a web browser to log into your email account by going to You use your full email address ( as your login identity and your JCU password to log in. The O365: Email, OneDrive and Office page has help on how to use this service.


As your email is a core means of communication for official correspondence it is suggested that this be checked a minimum of twice a week. This email should be used when communicating within the university including to subject coordinators and lecturers.


LearnJCU is the online platform, powered by Blackboard Learning Management System, which enables students (internal, external and limited delivery) to access subject contents. As such familiarising yourself with how to navigate through LearnJCU should be a core priority and ideally undertaken BEFORE the study period starts. You log in using your JCU login ID (jcxxxxxx) and password.


Things to know about LearnJCU

How Often to Access: It is recommended that you access LearnJCU at least twice a week to collect all of your subject materials including lecture slides, recordings and tutorial or practical questions. This is where important announcements pertaining to your subjects will be posted by subject coordinators.

Discussion Boards: Some subject coordinators use the discussion board tool for students to post general questions. Read the Subject Outline to determine the methods of communication used in your subjects. A word of caution that anything posted on the discussion board will be able to be reviewed by all users therefore basic (net) etiquette should be observed in all posts. Refer to the LearnJCU Discussion Board User Guides for Students for more details.

Placement of Materials: You need to familiarize yourself with each subjects LearnJCU display. Whilst there is some commonalities in where items are placed it does pay to ensure that you don’t just head for the folder label ‘lectures’ each week. There may also be tutorial or practical questions which you may be required to answer or review so in addition to carefully reading your subject outline and assessment requirements also be methodical in your approach to reviewing each subject LearnJCU site.

Timing of Placement of Student Materials: Lecture slides/notes/recordings are often placed on LearnJCU following delivery of the session on-campus (if relevant to your subject). Review the subject outline to assess when the lecture is for internal students noting that the lecture recording typically won’t be uploaded until after delivery of the on campus session. Noting when the materials are made available following this, if not already articulated in the subject outline will enable you to best prepare your study schedule around the availability of these resources.

How to access LearnJCU

LearnJCU can be accessed from the "Students" link on the JCU homepage.

Via the LearnJCU direct link (hint add to this your favourites list as you will be regularly accessing).

Blackboard Mobile Learn App which can be downloaded free for iOS and Android supported devices.

When accessing for the first time it will ask you for your school simply enter: James Cook University.  A particularly useful tool if using these apps on your smart phone is that you can choose to receive ‘push notifications’ whenever a new announcement or other course activities are posted by your lecturer.

How to navigate LearnJCU

For a brief overview of how to navigate through LearnJCU, look at specific subject resources and other tips refer to the LearnJCU Student User Guides and the various Blackboard Help options.


If you are having trouble logging in to LearnJCU troubleshooting information is available from the LearnJCU Known Issues webpage and the Ask Us FAQs page.  Following clarification of these points you can also describe your problem using the portal Ask LearnJCU.

For more information about how to use different aspects of LearnJCU including wikis, blackboard, joining groups and calendar refer to the LearnJCU Student User Guides.

Subject Outlines

Each of your subjects will have its own outline which are available on LearnJCU in each subject’s page under the "Subject Outlines" link. It is suggested that you periodically refer to this document throughout the study period. The types of information you will find in the subject outline include:

  • Staff set consultation hours (other contact times can be organised by appointment)

  • Key subject dates

  • Assessment details

  • Break down of topics covered during the study period

  • Reading requirements

  • Style and referencing guidelines


This is a platform were you can manage your enrolment, submit forms, view and pay your fees, review your results, update your personal details and more. eStudent can be accessed via the “Students” webpage or via direct link to eStudent.


If you need assistance around this site refer to the eStudent Online Help website or refer to the Ask Us FAQs for assistance.

Students Online

Students online is where you will obtain information about your lecture timetables, textbook lists, information about your CopyPrint balances (a system that allows you to pay for on campus printing, scanning and copying) and exam timetables. Students Online can be accessed via the “Students” webpage or via direct link to Students Online.

Students Online

For assistance refer to the Ask Us FAQs to find the answer to your question.