Courses Australian courses Graduate Certificate of Conflict Management and Resolution

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Graduate Certificate of Conflict Management and Resolution

February, July
1 year part-time
Attendance mode
Entry Requirements
AQF level 7 bachelor degree; or equivalent
Not applicable
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This JCU course offers you the opportunity to advance your career, improve your business, or gain the qualifications to begin a new career in conflict management and resolution. Here are just a few of the areas JCU graduates in Conflict Management and Resolution gain qualifications to work in:

  • Graduate employment roles in many areas of business and government
  • Your own business
  • Leadership roles in health, local government, emergency services, education, construction, logistics, politics, defence, social work and much more, in Australia and around the world
  • Community development and international peace and security organisations.

The JCU Graduate Certificate in Conflict Management and Resolution is a unique postgraduate course that will provide you with the skills and knowledge to analyse, manage and resolve conflicts in a range of settings. As a practice-orientated and academically-grounded course, you will have the opportunity to engage with authentic conflict scenarios whilst learning from leading practitioners in the field. Whether your aim is to improve your own conflict skills as an individual or leader, understand how you can support your organisation to be more effective and harmonious or to build a rewarding career in conflict management and resolution, this is the course for you.

This course can also lead you into the Master of Conflict Management and Resolution if you choose to further your studies.

In addition to postgraduate courses, JCU also offers a series of Conflict Management and Resolution Professional Development Workshops. These workshops provide you with the opportunity to explore and develop skills in a range of conflict management and resolution topics. Workshops are conveniently held over weekends at our Townsville City Campus and our training is recognised for Continuing Professional Development (CPD) points by many organisations and professional associations.

Through this course you will explore practical conflict management and resolution (CMR) skills that you can apply as a leader in your current role, to further your career or to begin a new career. You will be taught by experts who are leaders in their fields, and may have the opportunity to gain practical experience with local or international organisations through JCU’s extensive industry linkages.

To complete our Graduate Certificate, you are required to complete 4 subjects (12 credit points) which consists of two core subjects and two electives. The core subjects you will study are:

You can then choose two additional CMR elective subjects. For the full list of subjects go to the subjects tab below.

Most CMR subjects can be studied either internally (this involves attending an intensive workshop in Townsville in addition to studying online) or externally (this means all studies will be completed online). Most of our intensive workshops are delivered over a three day period and are conveniently offered across a weekend (Friday to Sunday) to allow students with work and family commitments or travel requirements, to attend. We encourage all students to attend some of the workshops in our program as feedback captured from students suggests that they are an excellent study experience. That said, if you do live far away and cannot manage to travel to Townsville, please be assured that you will be able to complete your Graduate Certificate online and our lecturers work hard to ensure all students feel engaged and part of the CMR program community.

This world-class JCU course combines the practical and theoretical providing you the opportunity to develop skills, knowledge and experiences that can be applied immediately to your professional and personal life.

Highlights include:

Become a better leader, manager, team member
Conflict management skills are essential in any position that involves working with and leading people.

Expand your career options
Our program provides a wide variety of career and employment opportunities.

Benefit from flexible study options
You can choose to study online*, on-campus (which involves participation in one or two intensive workshops held over a weekend as well as online lectures and engagement through the study period) or a combination of both.

Engage with realistic and complex conflicts
Our lecturers use realistic and genuine conflict scenarios and cases throughout our subjects to deliver authentic learning experiences that apply to real-world situations. You will have the opportunity learn how to analyse, manage and resolve conflicts in diverse contexts.

Learn from experts in the field
All our workshops are taught by highly experience practitioners who will engage you in practical, skills-based learning to facilitate immediate application of knowledge gained.

Start your journey towards your Masters
Students who complete the Graduate Certificate may be eligible for entry into the Master of Conflict Management and Resolution (MCMR) or joint MCRM/MBA degrees, and may be granted advanced standing for all subjects completed under the Graduate Certificate. Become professionally accredited: Subjects within this course can lead to accreditation as a mediator under the Australian National Mediator Accreditation System and/or accreditation as a REAL Conflict Coach through Conflict Coaching International.

Develop valuable skills you can apply now
In every subject, you will engage in practical, skills-based learning that you can implement immediately in your professional and personal life.

*Due to accreditation requirements there are some subjects that are only available internally (i.e. you must attend the face-to-face workshops):

  • LB5534 Foundations of Mediation and LB5518 Advanced Mediation – for accreditation as a mediator under the National Mediator Accreditation Scheme.
  • LB5527 Conflict Coaching – for accreditation as a REAL Conflict Coach through Conflict Coaching International.

Additional information

About JCU's Graduate Certificate of Conflict Management and Resolution

Learn how to guide others through conflict, help them build resilience, and understand how to effectively use a variety of conflict management styles to achieve their goals. Feel confident in your ability to engage constructively in difficult situations with your Graduate Certificate of Conflict Management and Resolution (similar to a conflict resolution certificate online) from James Cook University.

Experience the Incredible

Experience has no substitute, develop hands-on experience as you work towards your conflict resolution certificate. You will have the opportunity to work alongside leading practitioners of conflict resolution as you engage with real-world conflict scenarios.

Learn from lecturers committed to student success as you master the fundamentals of conflict analysis and the resolution process. Gain an advanced understanding of conflict intervention and management strategies and apply your skills in a variety of contexts. Connect through JCU's extensive cooperation with government, private industry, and professional organisations and build your professional network.

Develop Real-World Skills

A world-class education combines sound theory and the latest research with practical application. Broaden your career horizons and prepare yourself for leadership with your Graduate Certificate of Conflict Management and Resolution (similar to a conflict resolution certificate). Gain the skills you need to manage your own company or advance your existing career.

Learn how to work cross-culturally and develop the practical skills used as a facilitative mediator. Understand the processes that are available for resolving conflict including negotiation, conciliation, mediation, arbitration, facilitation, collaborative and restorative justice processes. Take part in research that matters, preparing yourself to critically evaluate complex situations and apply constructive solutions.

Study Conflict Resolution Online Your Way

Be ready for the jobs of the future through JCU's flexible graduate certificate course. Study conflict resolution online or on-campus or combine the two to meet your needs. To enable you to gain valuable hands-on skills, some subjects involve block-mode, weekend workshops on campus.

Focus your studies beyond core courses and select electives based on your chosen career direction. Prepare for a career that focuses on managing workplace conflict management. Work towards a career as a legal mediator or government advisor. Learn how to bridge the gap by understanding cross-cultural contexts and the applications of mediation in those settings. Share your passion with others by preparing to work in conflict coaching.

Make a Difference with Your Conflict Resolution Certificate

Conflict within a workplace is prevalent and graduates apply their skills and knowledge to a wide range of professions and industries. Understand how to enhance workplaces by working with people to resolve challenging situations.

Help others make decisions to move past conflict. Facilitate mediation by learning what drives cross-cultural conflict and how to help others understand negotiation and compromise. Apply your critical-thinking skills to analyse a situation and develop effective conflict management systems to address them.

Look to the Future

A degree and a job are important. Build on your Graduate of Conflict Resolution and Management (similar to a conflict resolution certificate) by continuing on to a Master of Conflict Management and Resolution degree or a joint Master of Conflict Management and Resolution and Master of Business Administration.

Gain professional accreditation under the Australian National Mediator Accreditation System or become a REAL Conflict Coach through Conflict Coaching International. Use your training and certificate to advance in a current career or prepare to lead your own business.

Get Started With a Postgraduate Conflict Resolution Certificate From JCU

Improve your skills as a leader, support or improve your current business, or begin a new rewarding career with a highly-regarded postgraduate conflict resolution certificate - JCU's Graduate Certificate of Conflict Management and Resolution.
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Complete an online application through our Online Application Portal.

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Graduate Certificate of Conflict Management and Resolution

Handbook year


Course code


Course type

Graduate Certificate (AQF Level 8)

Professional Accreditation Status

One subject within this course is accredited by LEADR (or any other Recognised Mediator Accreditation Body) - LB5501 Facilitative Mediation Practice.  This subject covers the education and training requirements of the National Mediator Accreditation Standards - to get accredited, students must also pass the competency-based assessment (Mediation Accreditation Workshop, professional development (this is not part of the JCU subject).

One subject is also accredited by Conflict Coaching International - LB5527 Conflict Coaching.  This subject covers the education and training requirements for accreditation as a REAL Conflict Coach through Conflict Coaching International.  Students also need to complete a portfolio and a video-recorded competency-based assessment (this is not part of the JCU subject).


Tropical Environments and Societies

Award Requirements

Admission Requirements

Course pre-requisites

Completion of an AQF level 7 bachelor degree from this or another university; or

Other qualifications or practical experience recognised by the Deputy Vice-Chancellor of the Division of Tropical Environments and Societies as equivalent to the above.

Minimum English language proficiency requirements

Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 1 Schedule II of the JCU Admissions Policy.

Academic Requirements for Course Completion

Credit points

12 credit points as per course structure

Course learning outcomes

JCU graduates are committed to lifelong learning, intellectual development, and to the display of exemplary personal, professional and ethical standards. They have a sense of their place in the tropics and are charged with professional, community, and environmental responsibility. JCU graduates appreciate the need to embrace and be acquainted with the Aboriginal and Torres Strait Islander Peoples of Australia. They are committed to reconciliation, diversity and sustainability. They exhibit a willingness to lead and to contribute to the intellectual, environmental, cultural, economic and social challenges of regional, national, and international communities of the tropics.

On successful completion of the Graduate Certificate of Conflict Management and Resolution, JCU graduates will be able to:

  • Synthesize a range of complex conflict and related theories and standards for professional practice in conflict management and resolution

  • Critically analyse a range of complex conflicts and conflict management systems

  • Provide general advice to assist individuals, groups and organisations to constructively manage conflict

  • Effectively communicate with people in conflict (such as personal, group, organisational or cross-cultural conflict)

  • Autonomously reflect on and evaluate their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Course Structure


LB5525:03 Conflict Analysis

LB5530:03 Conflict Resolution Processes


Select 6 credit points of specified subjects from List 1

List 1

LB5500:03 Negotiation

LB5501:03 Facilitative Mediation Practice

LB5514:03 Cross-Cultural Conflict Resolution

LB5515:03 Workplace Conflict Management

LB5516:03 Facilitation

LB5521:03 Conflict, Reconciliation and Peace

LB5526:03 Conflict Management and Engagement

LB5527:03 Conflict Coaching

LB5532:03 Topical Issues in Conflict Management and Resolution - Restorative Justice: Group Conferencing

LB5534:03 Foundations of Mediation

LB5535:03 Foundations of Multidisciplinary Research and Communication

LB5536:03 Ethics and Reflective Practice in Conflict Management and Resolution





Mid year entry is available

Some subjects can be taken in either external mode or mixed mode at either the Townsville City or Cairns City Campus


Expected time to complete

1 year part-time

Maximum time to complete

3 years

Maximum leave of absence

1 year


Course progression requisites


Course includes mandatory professional placement(s)


Special assessment requirements


Professional accreditation requirements


Maximum allowed Pass Conceded (PC) grade


Supplementary exam for final subject

A student who has failed a single subject towards the award in their final teaching period and who gained 40% or more of the marks for that subject, may be granted a supplementary examination in that subject. However if that subject is required for accreditation, then the criteria specified by that accreditation will apply.



Students may apply for a credit transfer for previous tertiary study or informal and non-formal learning in accordance with the Credit Transfer Procedure.

Maximum allowed

6 credit points


Credit will be granted only for studies completed in the 10 years prior to the commencement of this course.


Credit gained for any subject shall be cancelled 13 years after the date of the examination upon which the credit is based if, by then, the student has not completed the course.

Other restrictions

Credit will not be granted for undergraduate studies or for work experience that is used to gain admission to the course.

Award Details

Award title


Approved abbreviation


Inclusion of majors on testamur

Not applicable - this course does not have majors

Exit with lesser award

Not applicable

Course articulation

Students who complete the Graduate Certificate of Conflict Management and Resolution may be eligible for entry to the Master of Conflict Management and Resolution, and may be granted advanced standing for all subjects completed under the Graduate Certificate.

Annual Tuition Fee: $13,660 (Estimate only)

Student Services and Amenities fee is payable per subject up to a maximum amount per year.

A variety of Scholarships are available to suit different student types.

Consult the admission requirements section in the Handbook for prerequisites and pathways into this course.

The skills to succeed

Work on real-life case studies and real conflicts. The Conflict Management and Resolution suite of courses are directly applicable to your professional and personal life. Study a Graduate Certificate, Graduate Diploma or a Master's degree with JCU.