Master of Business Administration in Conflict Management and Resolution

Courses and Study Australian courses Master of Business Administration in Conflict Management and Resolution

This degree develops the advanced business acumen, leadership and diplomacy skills demanded of professionals in the 21st century. The skills you develop are portable and valued by employers.

Townsville, External
2 years full-time
Part time available
Study mode
On campus, Off campus

Career opportunities

The Master of Business Administration majoring in Conflict Management and Resolution is academically grounded and practice oriented. Our students develop the knowledge and skills to analyse, manage and resolve conflict in a wide variety of contexts. Graduates are prepared to work in professions that deal directly with conflict as well as in other professions that require conflict management skills.

Many of our graduates find that developing advanced conflict management and resolution skills helps their career progression in their current employment, particularly in management roles. Graduates have successfully applied their knowledge and skills in a wide range of professions and industries. These include health, local government, higher education, emergency services, primary and secondary schools, construction, logistics, law, Federal politics, Defence, social work and in general management settings; both in Australia and in other countries.  Graduates can also practice as mediators, conciliators, arbitrators and ombuds in private practice or with corporate or government organisations.

Course highlights

The Master of Business Administration in Conflict Management and Resolution uses core knowledge from the academic disciplines of business, law, psychology, technology, social science and humanities to explore key areas confronting modern managers and organisations.

You will learn how to

  • Synthesise complex conflict and related theories and standards for professional practice in conflict management and resolution.
  • Critically analyse complex conflicts and conflict management systems.
  • Provide specialised advice to assist individuals, groups and organisations to constructively manage conflict.
  • Effectively and ethically communicate with, facilitate and support people in personal, group, organisational and cross-cultural conflict.
  • Independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Course overview

The Master of Business Administration majoring in Conflict Management and Resolution program is designed for students who intend to broaden their knowledge in business administration and management while becoming qualified in the areas of conflict management and resolution.

Our students come from a wide variety of backgrounds, including management, health, local government, law, emergency services, education, Defence and social work.

How to apply

Complete an online application through our Online Application Portal.


MBA – Conflict Management and Resolution Major

Major code


Credit points

12 credit points

Major Structure


LB5525:03 Conflict Analysis

LB5530:03 Conflict Resolution Processes


Select 6 credit points of specified subjects from List 1

List 1

LB5500:03 Negotiation

LB5501:03 Facilitative Mediation Practice

LB5514:03 Cross-Cultural Conflict Resolution

LB5515:03 Workplace Conflict Management

LB5516:03 Facilitation

LB5521:03 Conflict, Reconciliation and Peace

LB5526:03 Conflict Management and Engagement

LB5527:03 Conflict Coaching

LB5531:03 Research and Writing in Conflict Management and Resolution

LB5533:03 Ethics and Reflective Practice in Conflict Management and Resolution

LB5534:03 Foundations of Mediation

Availability Information


Course Code



Master of Business Administration



Major is also available in Limited attendance mode at the Townsville City Campus

Pathway into course

Please consult the admission requirements section in the Handbook for prerequisites and pathways into this course.


Master of Business Administration

Course code


Course type

Masters Degree (Coursework) (AQF Level 9)


Tropical Environments and Societies

Award Requirements

Admission Requirements

Course pre-requisites

Completion of an AQF level 7 bachelor degree from this or another university; or

Other qualifications or practical experience recognised by the Deputy-Vice-Chancellor of the Division of Tropical Environments and Societies as equivalent to the above.

Minimum English language proficiency requirements

Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 2 Schedule II of the JCU Admissions Policy or have successfully completed an AQF 8 qualification from James Cook University within the previous two (2) years.

Academic Requirements for Course Completion

Credit points

48 credit points as per course structure

Course learning outcomes

JCU graduates are committed to lifelong learning, intellectual development, and to the display of exemplary personal, professional and ethical standards. They have a sense of their place in the tropics and are charged with professional, community, and environmental responsibility. JCU graduates appreciate the need to embrace and be acquainted with the Aboriginal and Torres Strait Islander Peoples of Australia. They are committed to reconciliation, diversity and sustainability. They exhibit a willingness to lead and to contribute to the intellectual, environmental, cultural, economic and social challenges of regional, national, and international communities of the tropics.

On successful completion of the Master of Business Adminstration, JCU graduates will be able to:

  • Critically analyse complex business-related knowledge and practice from both historical and recent perspectives

  • Evaluate contexts within which differing sustainable business performance methods should be integrated and applied

  • Evaluate sustainable economic, social and environmental practices and value systems from different disciplinary perspectives

  • Research and apply established concepts to solve business and professional practice problems

  • Critically analyse complex contemporary business issues using appropriate models and make reasoned recommendations based on multidisciplinary synthesis of theory and evidence

  • Apply creative and innovative thinking effectively to business theory and practice

  • Present complex business analyses and information appropriately to differing audiences using:

  • Effective oral presentation skills

  • Clear and fluent written communication

  • Demonstrate the ability to work effectively in achieving common goals, demonstrating both:

  • Collaboration

  • Leadership

  • Adapt sustainable business constructs and skills to novel theoretical or practical situations

  • Exercise independent ethical judgment and initiative in solving differing business problems creatively

  • Demonstrate a capacity for personal reflection and self-development in relation to professional business learning and practice.

Course Structure


LB5202:03 Marketing Management

LB5205:03 People in Organisations

LB5212:03 Accounting and Finance for Managers

LB5236:03 Comparative Global Business Systems


LB5228:03 The Changing Business Environment

LB5229:03 Economics for a Sustainable World

LB5230:03 Managing Strategic Resources and Operations

LB5231:03 Corporate Responsibility and Governance

LB5232:03 Marketing and Customer Engagement

LB5233:03 Innovation and Entrepreneurship

LB5234:03 Leading and Managing Organisational Change

LB5235:03 Practical or Research Project


Select no specified major or a major from Table A

No specified major

Select 6 credit points of any level 5 subjects


Select 6 credit points of level 5 subjects with a prefix of LB, CO, CP, EC, TO or CV

Table A (MAJORS)

Type of major



Credit points in major

12 credit points




Creativity and Innovation




Suspended 2017

Conflict Management and Resolution

















Expected time to complete

2 years full-time or equivalent part-time

Maximum time to complete

8 years

Maximum leave of absence

1 year


Course progression requisites


Course includes mandatory professional placement(s)


Special assessment requirements


Professional accreditation requirements


Maximum allowed Pass Conceded (PC) grade


Supplementary exam for final subject

A student who has failed a single subject towards the award in their final teaching period and who gained 40% or more of the marks for that subject may be granted a supplementary examination in that subject. However if that subject is required for accreditation, then the criteria specified by that accreditation will apply.

Advanced Standing


Students may apply for exemption for previous tertiary study where appropriate in accordance with the Advanced Standing and Articulation policy and associated procedures.

Advanced standing will be granted for the following:

  • AQF level 7 bachelor degree in a cognate discipline* – 12 credit points 

  • AQF level 7 bachelor degree in non-cognate discipline and relevant employment experience** - 12 credit points 

  • AQF level 7 bachelor degree in cognate discipline* and relevant employment experience** – 24 credit points 

  • AQF level 8 bachelor honours degree in a non-cognate discipline – 12 credit points 

  • AQF level 8 bachelor honours degree in a cognate* discipline – 24 credit points 

  • AQF level 8 graduate certificate in any discipline or JCU Graduate Certificate in Business Adminstration – 12 credit points 

NB Where employment experience without qualifications, as set out below, is used to meet entry requirements, that experience will not also be used to give advanced standing.

*Cognate disciplines: Accounting and Finance, Marketing, Management, Commerce, HRM, Economics, Tourism and Hospitality or other disciplines where students will have completed study relating to organisational behaviour, business, strategy, marketing, economics, communication and people management.

**Employment experience: Applicants must have a minimum of 4 years full-time equivalent professional work experience in a management, leadership or supervisory level in a business environment or be eligible for a member grade status of a relevant professional organisation.  Students will have demonstrable effective management experience relating to organisational behaviour, business, strategy, marketing, economics, communication and people management.

Maximum allowed

24 credit points


Advanced standing will be granted only for studies completed in the 4 years prior to the commencement of this course.


Advanced standing gained for any subject shall be cancelled 12 years after the date of the examination upon which the advanced standing is based if, by then, the student has not completed the course.

Other restrictions

Students who enter the program via a pathway granting 24 credit points advanced standing will not be entitled to undertake a major, or must elect not to receive the 12 credit points advanced standing equivalent to the elective subjects.

Advanced standing will not be granted for undergraduate studies or for work experience that is used to gain admission to the course.

Award Details

Award title


Approved abbreviation


Inclusion of majors on testamur

All Majors will appear on the testamur

Exit with lesser award

Students who exit the course prior to completion, and have completed the relevant number of credit points and appropriate subjects, may be eligible to receive one of the following awards:

  • Graduate Certificate of Business Administration

  • Graduate Diploma of Business Administration

  • Graduate Certificate of Conflict Management and Resolution

Course articulation

Not applicable

This website is intended as general guide. Prospective students should contact the university to confirm admission requirements and the availability of courses. James Cook University reserves the right to alter any course or admission requirement without prior notice.