Master of Conflict Management and Resolution
What to expect
How to apply
This is a dynamic and innovative James Cook University (JCU) Masters degree that gives you a world-class learning experience with substantial practical, skills-based learning you can implement immediately. You'll work on real-life case studies and real conflicts, and the course is directly applicable to your professional and personal life.
It's definitely for you if you manage or work in a setting where conflict is likely to occur - or if your dream is to build a rewarding career in conflict resolution.
Note: If you have already completed a JCU Graduate Certificate in Conflict Management and Resolution, you can get credit for all 4 subjects towards your Masters. You may also be able to claim credits for relevant work experience.
This Masters degree offers you the opportunity to advance your career, improve or start your own business, or gain the qualifications to begin a new career in conflict management and resolution. It will enable you to develop the highly-valued skills required to manage conflict and lead innovative and sustainable change in businesses from many sectors.
Here are just a few of the areas you could pursue when you achieve your James Cook University (JCU) Master of Conflict Management and Resolution:
- Leadership roles in health, local government, emergency services, education, construction, logistics, politics, defence, social work and much more - in Australia and around the world
- Your own business or consultancy
- Community development and international peace and security organisations.
Participation in the workshops, Facilitative Mediation Practice (LB5501) and Conflict Coaching (LB5527) can lead to accreditation as a mediator under the Australian National Mediator Accreditation System and as a *Real Conflict Coach through Conflict Coaching International.
*Reflection, Engagement, Artistry, Learning
Through this course you will explore practical conflict management and resolution skills that you can apply as a leader in your current role, to further your career or to begin a new career. You will be taught by experts who are leaders in their fields, and may have the opportunity to gain practical experience with local or international organisations through JCU’s extensive industry linkages.
To complete our Masters course, you are required to complete 12 subjects (36 credit points) which consists of five core subjects and seven electives. The core subjects you will study are:
- Conflict Analysis*
- Conflict Resolution Processes*
- Foundations of Multidisciplinary Research and Communication*
- Ethics and Reflective Practice in CMR*
And as one of the two capstone subjects which are:
- Applied Research Project**
- Conflict Management and Resolution Project**
You can then choose seven additional elective subjects. For more information about the course structure and subjects available please go to the subjects tab below.
All Conflict Management and Resolution (CMR) subjects, except for a few, can be studied either internally (this involves attending an intensive workshop in Townsville or Cairns in addition to studying online) or externally (this means all studies will be completed online). Most of our intensive workshops are delivered over a three (3) day period and are conveniently offered across a weekend (Friday to Sunday) to allow students with work and family commitments or travel requirements to attend. We encourage all students to attend some of the workshops in our program as feedback captured from students suggests that they are an excellent study experience. That said, if you do live far away and cannot manage to travel to Townsville or Cairns, please be assured that you will be able to complete your Masters online and our lecturers work hard to ensure all students feel engaged and part of the CMR program community.
About JCU's Master of Conflict Management and Resolution
Turn conflict into opportunity with your Master of Conflict Management and Resolution (similar to a Masters in Conflict Resolution) at JCU. Learn how to navigate conflict in a workplace constructively while building essential people-management skills. Gain the skills-based expertise you need to help others overcome their professional differences and grow through life’s challenging interactions.
Study A Masters in Dispute Resolution and Be Ready Today for Tomorrow
Employers value people with effective management skills. Stand out as a leader through your skill in dispute negotiation and resolution. Be ready to start your own business or consultancy with the experience you gain through your studies at JCU.
Equip yourself to work as a mediator with the help of JCU's world-class lecturers and extensive practice in real-life conflict scenarios. Gain experience with placements in the field through JCU's partnership with the Dispute and Resolution Branch of the Queensland Department of Justice.
Learn to analyse, manage, and ultimately resolve conflict effectively in a variety of contexts. Build your employability by choosing a path to accreditation under the Australian National Mediator Accreditation System or through Conflict Coaching International.
Choose Your Path
Build a strong foundation as you become effective in applying the processes of conflict resolution. Gain a comprehensive understanding of how to analyse conflict to make effective, data-based decisions that guide others towards constructive resolution. Become eligible to work across many sectors as you master the ethics and professional standards behind conflict resolution.
Become proficient in the fundamentals of conflict management through core courses. Then, choose whether to specialise in cross-cultural conflict, resolving conflict within the workplace, or work in conflict resolution within the government. Consider becoming an agent for change on the world stage by studying policy analysis and how to build effective political relations among nations.
You can even choose to combine your dispute resolution masters with an MBA to improve your employability or prepare to start your own consultancy. Study your own way through online courses, on-campus courses, or a combination of the two. Note that for some subjects, you must attend the face-to-face workshops to gain valuable practical skills. Through your Master of Conflict Management and Resolution degree, you can prepare yourself for a successful career in many fields.
Study A Masters in Conflict Resolution and Learn Real-Life Skills
Work towards more than just a job as you gain personal skills in managing stress, staying calm under pressure, and listening to others. Learn how to help others master their own feelings and channel them in constructive ways, in both the workplace or in their personal life.
Leverage your awareness of differences to become a better leader and teach others how to build trust and strengthen their relationships. Gain the capacity to recognise core issues in conflict and guide all parties to a constructive compromise.
Become a Master of Conflict Management and Resolution
At JCU, enhance your existing skills and knowledge through this conflict resolution masters. Gain valuable work experience alongside experts and learn by engaging with real conflicts through JCU's industry and government connections. Then demonstrate the depth of your understanding and skills through one of two capstone projects. Expand your career options as you become a better team member, a more competent manager, and an effective leader.
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Joint degree options
Joint degrees give postgraduate students expertise in a complementary discipline in reduced time and can enhance your career prospects. At JCU the Master of Conflict Management and Resolution can be combined as a joint degree in:
* Each of these subjects should be completed towards the beginning of your degree as they form the foundation of the program and, in some cases, are a prerequisite to other subjects.
** These capstone subjects are designed to be completed towards the end of your degree.
This world-class JCU Masters degree combines the practical and theoretical providing you the opportunity to develop skills, knowledge and experiences that can be applied immediately to your professional and personal life. Highlights include:
Become a better leader, manager, team member
Conflict management skills are essential in any position that involves working with and leading people.
Expand your career options
Our degrees provide a wide variety of career and employment opportunities.
Benefit from flexible study options
You can choose to study online*, on-campus (which involves participation in one or two intensive workshops held over a weekend as well as online lectures and engagement through the study period) or a combination of both.
Engage with realistic and complex conflicts
Our lecturers use realistic and genuine conflict scenarios and cases throughout our subjects to deliver authentic learning experiences that apply to real-world situations. You will have the opportunity learn how to analyse, manage and resolve conflicts in diverse contexts.
Learn from experts in the field
All our workshops are taught by highly experience practitioners who will engage you in practical, skills-based learning to facilitate immediate application of knowledge gained.
Become professionally accredited
Subjects within this Masters can lead to accreditation as a mediator under the Australian National Mediator Accreditation System and/or accreditation as a REAL Conflict Coach through Conflict Coaching International.
Get hands-on experience
You may have opportunities to gain practical experience with local or international organisations through JCU’s extensive industry linkages. In particular, our partnership with the Dispute Resolution Branch (DRB) of the Queensland Government’s Department of Justice and Attorney-General provides a unique opportunity for you to gain hands-on experience through work placements with one of the Queensland DRB offices.
Develop valuable skills you can apply now
In every subject, you will engage in practical, skills-based learning that you can implement immediately in your professional and personal life.
*Due to accreditation requirements there are some subjects that are only available internally (that is you must attend the face-to-face workshops), they are:
- LB5534 Foundations of Mediation and LB5518 Advanced Mediation – for accreditation as a mediator under the National Mediator Accreditation Scheme.
- LB5527 Conflict Coaching – for accreditation as a real Conflict Coach through Conflict Coaching International.
- LB5532 Topical Issues in Conflict Management and Resolution: Conferencing (offered in odd years only) - due to the emphasis of its practical component.
What you need to know before you apply
Certified copies of supporting documents
You must supply the following information with your application:
- Previous and current certificates and academic transcripts
- The Grading Scale used at the institution(s) where you have undertaken your studies
- English proficiency test results (if required and available at time of application)
- Your passport to confirm your name and citizenship (if available at time of application)
You can speed up the application process by emailing copies of your documents to email@example.com. If your application is approved you must then post certified copies and/or documents to:
James Cook International
James Cook University
Townsville QLD 4811, AUSTRALIA
If your documents are in a language other than English, you must provide both certified translations and a certified copy of the original document.
An acceptable certified document is a photocopy of the original document, signed and certified as a copy of the original by a public notary, registered agent of JCU, or a representative of the institution. Copies of certified copies are not acceptable.
Credit and Articulation
Before applying for credit for previous studies you should read the Credit and Articulation Procedure. You can review any possible credits you may have with our Credit Calculator. When you apply for credit you must submit the course syllabi (subject outline) for each relevant subject and ensure the subject corresponds to a similar JCU subject.
As well as having the prerequisites for this course, you must also meet minimum academic and language requirements.
Check the minimum English language proficiency requirements for this course in the Course Handbook.
If you meet the academic requirements for this course, but not the minimum English requirements, you will receive a packaged offer. This includes the opportunity to take an English language program as well as an offer to study a degree at JCU. Your JCU degree offer will be conditional on you gaining a certain grade in your English program.
Completion of a recognised, appropriate undergraduate degree, or equivalent prior learning including appropriate professional experience.
Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 2 – Schedule II of the JCU Admissions Policy.
If you meet the academic requirements for a course, but not the minimum English requirements, you will be issued a JCU degree offer conditional upon achieving the required scores in an approved English test. You can undertake an English program at JCU to improve your skills prior to sitting your English test. If you are interested in doing this please email firstname.lastname@example.org
- 31 January for commencement in teaching period 1 (semester 1)
- 30 June for commencement in teaching period 2 (semester 2)
Our campuses in Singapore and Brisbane operate on a trimester system – application deadlines vary for Singapore and Brisbane. View academic calendars.
How to apply
Gather electronic copies of your documentation, including an Application for Credit form, if relevant.
Register using your full legal name as it appears on your passport.
Complete all questions, upload all documents, and submit your application. You may wish to include a second course preference.
Ready to apply? Apply now.
Help with your application
If you need help with your application, or would like to change your preferences (e.g. course, campus, commencing semester) after you have submitted your application please contact JCU International Admissions at email@example.com or phone: +61 7 4781 5601
Fees and scholarships
Pathways to JCU
Master of Conflict Management and Resolution
Masters Degree (Coursework) (AQF Level 9)
Professional accreditation status
LB5501 Facilitative Mediation Practice covers the education and training requirements of the National Mediator Accreditation Standards – to gain accreditation students must also pass the competency assessment for Accreditation as a mediator under the National Standards, (not part of the JCU subject). This subject is accredited by Leading Edge Alternative Dispute Resolvers (LEADR) or any other Recognised Mediator Accreditation Body.
LB5527 Conflict Coaching is accredited by Conflict Coaching International (CCI). This subject covers the education and training requirements for accreditation as a REAL Conflict Coach. Students need to complete a portfolio and a video-recorded competency-based assessment for accreditation with CCI.
Tropical Environments and Societies
Completion of an AQF level 7 bachelor degree from this or another university; or
Other qualifications or practical experience recognised by the Deputy Vice-Chancellor, Division of Tropical Environments and Societies, as equivalent to the above.
Minimum English language proficiency requirements
|Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 2– Schedule II of the JCU Admissions Policy.|
Academic Requirements for Course Completion
36 credit points as per course structure
Course learning outcomes
On successful completion of Master of Conflict Management and Resolution, JCU graduates will be able to:
LB5525:03 Conflict Analysis
LB5530:03 Conflict Resolution Processes
LB5535:03 Foundations of Multidisciplinary Research and Communication
LB5536:03 Ethics and Reflective Practice in Conflict Management and Resolution
Select Option 1 or Option 2
Select 21 credit points from List 1
Select 15 credit points from List 1 and 6 credit points from List 2
LB5235:03 Applied Research Project
LB5501:03 Facilitative Mediation Practice
LB5514:03 Cross-Cultural Conflict Resolution
LB5515:03 Workplace Conflict Management
LB5521:03 Conflict, Reconciliation and Peace
LB5527:03 Conflict Coaching
LB5532:03 Topical Issues in Conflict Management and Resolution - Restorative Justice: Group Conferencing
LB5534:03 Foundations of Mediation
AN5006:03 Asia Pacific Development: Culture and Globalisation
LB5205:03 People in Organisations
LB5231:03 Corporate Responsibility and Governance
LB5234:03 Leading and Managing Organisational Change
PL5002:03 Policy Analysis and Management
PL5110:03 - Shifting Geopolitical Environments in Emerging States
PL5153:03 - Politics and Foreign Relations
COURSE AVAILABLE AT
Mid-year entry is available
*Subjects are available in mixed mode at the Townsville City Campus. Some elective subjects have external, internal or intensive mode delivery.
Mid-year entry is available
*Some elective subjects are only available in mixed mode at the Townsville City Campus.
Expected time to complete
1.5 years full-time or equivalent part-time
Maximum time to complete
Maximum leave of absence
Course progression requisites
Course includes mandatory professional placement(s)
Special assessment requirements
Professional accreditation requirements
Maximum allowed Pass Conceded (PC) grade
Supplementary exam for final subject
A student who has failed the final subject towards the award and who gained 40% or more of the marks for that subject, may be granted a supplementary examination in that subject. However, if that subject is required for accreditation, then the criteria specified by that accreditation will apply.
Students may apply for a credit transfer for previous tertiary study or informal and non-formal learning in accordance with the Credit Transfer Procedure.
Credit will be granted up to 12 credit points (4 subjects) for the following:
NB: Where employment experience without qualifications, as set out below, is used to meet entry requirements, that experience will not also be used for credit.
* Cognate disciplines: conflict management, peace and conflict studies. Students will also have developed skills in analysing theory and practice in areas relating to people and communication, and in particular providing support and advice to individuals, groups and organisations. Students from these disciplines will also have developed skills in ethical judgement and initiative in practice and research involving human interaction, as well as critical reflection and self-assessment of their capabilities and performance, and use feedback, in personal and professional development.
** Employment experience: Applicants must have a minimum four (4) years full-time working in the field of conflict management and resolution (e.g. dispute resolution officer, complaints manager, mediator, facilitator, lawyer, conciliator, arbitrator, or ombudsman) or in a management position in which the person manages conflict between staff, or staff and clients/customers.
Students with related employment experience will have engaged in the practice of conflict management and resolution at an individual or organisational level. They will have engaged in the practice of critically analysing conflicts and conflict management systems, and will have practiced within the boundaries of professional standards for conflict management and resolution. They will have had experience in providing advice to assist individuals, groups and/or organisations to constructively manage conflict and will have demonstrated the capacity to effectively communicate with, facilitate and support people in conflict. They will also have developed skills in ethical judgement and initiative in the practice of managing people in conflict, as well as critical reflection and self-assessment of their capabilities and performance, and use feedback, in personal and professional development.
12 credit points
Credit will be granted only for subjects completed in the 10 years prior to the commencement of this course
Credit gained for any subject shall be cancelled 16 years after the date of the examination upon which the Credit is based if, by then, the student has not completed this course.
Credit will not be granted for undergraduate studies in a non-cognate discipline or for work experience that is used to gain admission to the course.
Cognate disciplines: conflict management, peace and conflict studies
MASTER OF CONFLICT MANAGEMENT AND RESOLUTION
Inclusion of majors on
Not applicable – this course does not have majors
Exit with lesser award
Students who exit the course prior to completion, and have completed the required number of credit points of appropriate subjects may be eligible to receive one of the following awards:
Annual Tuition Fee: AUD$32,280 (Estimate only)
Course fees are charged per year of full-time study. International course fees are reviewed annually and subject to change.
A Student Services and Amenities Fee is payable per subject up to a maximum amount per year.
Student Visa holders must have Overseas Student Health Cover (OSHC) for the duration of their Student Visa (except Norwegian, Swedish and Belgian citizens). Costs depend on the length of study and the number of dependents accompanying the student. For more information see Overseas Student Health Cover (OSHC).
Scholarships and financial aid are also available for international students.
Consult the admission requirements section in the Handbook for prerequisites and pathways into this course.