- Online: February, May, September
1 year part-time
AQF level 7 bachelor degree; or equivalent
Conflict management and resolution skills are essential in many fields, including in workplaces, legal contexts, domestic disputes, and even throughout everyday life. In this Graduate Certificate of Conflict Management and Resolution, you will learn how to guide others through conflict to reach a positive resolution or strategy for ongoing conflict management that meets the needs of each person involved. Your understanding of the different conflict management styles and the best methods for engaging in conflict resolution will prepare you to provide effective services in multiple settings and contexts.
In this conflict management degree, you will study a range of complex theories in the conflict management and resolution field, providing you with a highly informed understanding of the factors and strategies of conflict management. You will study subjects that cover a breadth of conflict management topics including the conflict resolution process, conflict analysis, negotiation, facilitative mediation, cross-cultural conflict resolution and sustainable conflict management.
JCU’s Graduate Certificate of Conflict Management and Resolution has a strong focus on equipping you with communication skills that go both ways. You will develop not only the ability to express your own views succinctly and accurately but also the ability to hear the views of others and understand the true meaning and intent of those statements. Learn how to navigate conflict in cross-cultural contexts, understanding that cultural differences can mean differences in communication and conflict management styles.
Upon graduation, you will have expert skills in conflict analysis, management, and leadership. You will have an in-depth understanding of a range of strategies that can be used to intervene in and manage conflict. Your studies will help you develop your own conflict management style as well as experience in using conflict management styles appropriate to different settings and contexts.
Consult the handbook for further information.
About JCU's Graduate Certificate of Conflict Management and Resolution
Learn how to guide others through conflict, help them build resilience, and understand how to effectively use a variety of conflict management styles to achieve their goals. Feel confident in your ability to engage constructively in difficult situations with your Graduate Certificate of Conflict Management and Resolution (similar to a conflict resolution certificate online) from James Cook University.
Experience the Incredible
Experience has no substitute, develop hands-on experience as you work towards your conflict resolution certificate. You will have the opportunity to work alongside leading practitioners of conflict resolution as you engage with real-world conflict scenarios.
Learn from lecturers committed to student success as you master the fundamentals of conflict analysis and the resolution process. Gain an advanced understanding of conflict intervention and management strategies and apply your skills in a variety of contexts. Connect through JCU's extensive cooperation with government, private industry, and professional organisations and build your professional network.
Develop Real-World Skills
A world-class education combines sound theory and the latest research with practical application. Broaden your career horizons and prepare yourself for leadership with your Graduate Certificate of Conflict Management and Resolution (similar to a conflict resolution certificate). Gain the skills you need to manage your own company or advance your existing career.
Learn how to work cross-culturally and develop the practical skills used as a facilitative mediator. Understand the processes that are available for resolving conflict including negotiation, conciliation, mediation, arbitration, facilitation, collaborative and restorative justice processes. Take part in research that matters, preparing yourself to critically evaluate complex situations and apply constructive solutions.
Study Conflict Resolution Online Your Way
Be ready for the jobs of the future through JCU's flexible graduate certificate course. Study conflict resolution online or on-campus or combine the two to meet your needs. To enable you to gain valuable hands-on skills, some subjects involve block-mode, weekend workshops on campus.
Focus your studies beyond core courses and select electives based on your chosen career direction. Prepare for a career that focuses on managing workplace conflict management. Work towards a career as a legal mediator or government advisor. Learn how to bridge the gap by understanding cross-cultural contexts and the applications of mediation in those settings. Share your passion with others by preparing to work in conflict coaching.
Make a Difference with Your Conflict Resolution Certificate
Conflict within a workplace is prevalent and graduates apply their skills and knowledge to a wide range of professions and industries. Understand how to enhance workplaces by working with people to resolve challenging situations.
Help others make decisions to move past conflict. Facilitate mediation by learning what drives cross-cultural conflict and how to help others understand negotiation and compromise. Apply your critical-thinking skills to analyse a situation and develop effective conflict management systems to address them.
Look to the Future
A degree and a job are important. Build on your Graduate of Conflict Resolution and Management (similar to a conflict resolution certificate) by continuing on to a Master of Conflict Management and Resolution degree or a joint Master of Conflict Management and Resolution and Master of Business Administration.
Gain professional accreditation under the Australian National Mediator Accreditation System or become a REAL Conflict Coach through Conflict Coaching International. Use your training and certificate to advance in a current career or prepare to lead your own business.
Get Started With a Postgraduate Conflict Resolution Certificate From JCU
Improve your skills as a leader, support or improve your current business, or begin a new rewarding career with a highly-regarded postgraduate conflict resolution certificate - JCU's Graduate Certificate of Conflict Management and Resolution.
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Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University’s learning, assessment,and accreditation processes, and where applicable, meet the standards of a profession. For more information please review the inherent requirements for the Graduate Certificate of Conflict Management and Resolution.
JCU Conflict Management and Resolution graduates pursue careers in various areas including business, law, healthcare, education, public service, human resources and many other contexts.
You could find employment in a broad range of workplace environments that rely on productive professional relationships and require strong leadership skills. You could also go on to study the Master of Conflict Management and Resolution.
Information valid for students commencing in 2023
Graduate Certificate (AQF Level 8)
Professional accreditation status
One subject within this course is accredited by LEADR (or any other Recognised Mediator Accreditation Body) - LB5501 Facilitative Mediation Practice. This subject covers the education and training requirements of the National Mediator Accreditation Standards - to get accredited, students must also pass the competency-based assessment (Mediation Accreditation Workshop, professional development (this is not part of the JCU subject).
One subject is also accredited by Conflict Coaching International - LB5527 Conflict Coaching. This subject covers the education and training requirements for accreditation as a REAL Conflict Coach through Conflict Coaching International. Students also need to complete a portfolio and a video-recorded competency-based assessment (this is not part of the JCU subject).
Business, Law and Governance
Completion of an AQF level 7 bachelor degree from this or another university; or
Other qualifications or practical experience recognised by the Deputy Vice-Chancellor of the Division of Tropical Environments and Societies as equivalent to the above.
Minimum English language proficiency requirements
Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 1 – Schedule II of the JCU Admissions Policy.
Academic Requirements for Course Completion
12 credit points as per course structure
Course learning outcomes
JCU graduates are committed to lifelong learning, intellectual development, and to the display of exemplary personal, professional and ethical standards. They have a sense of their place in the tropics and are charged with professional, community, and environmental responsibility. JCU graduates appreciate the need to embrace and be acquainted with the Aboriginal and Torres Strait Islander Peoples of Australia. They are committed to reconciliation, diversity and sustainability. They exhibit a willingness to lead and to contribute to the intellectual, environmental, cultural, economic and social challenges of regional, national, and international communities of the tropics.
On successful completion of the Graduate Certificate of Conflict Management and Resolution, JCU graduates will be able to:
Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University's learning, assessment, and accreditation processes, and where applicable, meet the standards of a profession. For more information please visit: Graduate Certificate of Conflict Management and Resolution.
All JCU students have the opportunity to demonstrate, with reasonable adjustments where applicable, the inherent requirements for their course. For more information please visit: Student Disability Policy and Procedure.
LB5525:03 Conflict Analysis
LB5530:03 Conflict Resolution Processes
Select 6 credit points of specified subjects from List 1
LB5501:03 Facilitative Mediation Practice
LB5514:03 Cross-Cultural Conflict Resolution
LB5516:03 Group Facilitation
LB5527:03 Conflict Coaching
LB5534:03 Contemporary Mediation Models, Skills and Techniques
LB5535:03 Multidisciplinary Research and Communication in CMR
LB5536:03 Ethical Decision Making and Reflective Practice
LB5537:03 Neuroscience, Psychology and Conflict
COURSE AVAILABLE AT
Mid-year entry is available
Some subjects can be taken in either external mode or mixed mode at either the Townsville City or Cairns City Campus
Expected time to complete
1 year part-time
Maximum time to complete
Maximum leave of absence
Course progression requisites
Course includes mandatory professional placement(s)
Special assessment requirements
Professional accreditation requirements
Supplementary exam for final subject
A student who has failed a single subject towards the award in their final teaching period and who gained 40% or more of the marks for that subject, may be granted a supplementary examination in that subject. However if that subject is required for accreditation, then the criteria specified by that accreditation will apply.
Students may apply for a credit transfer for previous tertiary study or informal and non-formal learning in accordance with the Credit Transfer Procedure
6 credit points
Credit will be granted only for studies completed in the 10 years prior to the commencement of this course.
Credit gained for any subject shall be cancelled 13 years after the date of the examination upon which the credit is based if, by then, the student has not completed the course.
Credit will not be granted for undergraduate studies or for work experience that is used to gain admission to the course.
GRADUATE CERTIFICATE OF CONFLICT MANAGEMENT AND RESOLUTION
Inclusion of majors on testamur
Not applicable - this course does not have majors
Exit with lesser award
Students who complete the Graduate Certificate of Conflict Management and Resolution may be eligible for entry to the Master of Conflict Management and Resolution, the Master of Business Administration or the Master of Business Administration [2-Year], and may be granted credit for all subjects completed under the Graduate Certificate.
Students may receive an Award of Recognition in accordance with the Recognition of Academic Excellence Procedure
Consult the admission requirements section in the Handbook for prerequisites and pathways into this course.
Master of Conflict Management and Resolution
In this course you are taught by industry leaders. The fact that every lecturer is either a leader in their field or is working specifically within their field of expertise is invaluable. With theory over multiple disciplines within the CMR arena, this course has added knowledge to my 20-year mediator experience.
Amaya Elizabeth Mo
Master of Conflict Management and Resolution
The lecturers are amazing and are of exceptionally high quality and standing. Everything was relevant and up-to-date and I felt like I was preparing for real life situations. Undertaking this course will improve your ability to perform in your current role as well as opening up the possibility of a new career path.
Lecturer, Conflict Management and Resolution Program
A major attraction for students studying in the JCU Conflict Management and Resolution Program is being taught by lecturers who come from industry, with real world experience. Students benefit from networking with practitioners while gaining practical, skills-based learning that can be implemented immediately.
Director of Nursing, Midwifery & Facility Manager, Atherton Hospital
Graduates better understand conflict and can refine their skills to managing it. The content is supported by relevant research and the academics live what they teach. The skills and knowledge gained from this course are great life skills on their own apart from the huge benefits they bring to a professional setting.