COVID-19 Advice for the JCU Community - Last updated: 30 November 2021, 10am (AEST)


Graduate Certificate of Conflict Management and Resolution

Gain the knowledge and practical skills to analyse, manage and resolve conflicts in a range of workplace, community and interpersonal settings. You will engage with authentic conflict scenarios and learn from leading industry practitioners in this flexible course.


in Queensland for full-time employment outcomes* *Good Universities Guide 2022, PG study area

Enhance your career

Build new skills and opportunities

Flexible delivery

Make study work for you



  • Online: February, May, September




+estimated annual Commonwealth Supported Fee for a full-time study load

^estimated annual tuition fee for a full-time study load

Plus Student Services and Amenities fee
Fee deferral and scholarships available if eligible


1 year part-time

Entry Requirements

AQF level 7 bachelor degree; or equivalent

Course Code


Course detail

Real stories

  • testimonial image


    Simon Howden

    Master of Conflict Management and Resolution

    In this course you are taught by industry leaders. The fact that every lecturer is either a leader in their field or is working specifically within their field of expertise is invaluable. With theory over multiple disciplines within the CMR arena, this course has added knowledge to my 20-year mediator experience.

  • testimonial image


    Amaya Elizabeth Mo

    Master of Conflict Management and Resolution

    The lecturers are amazing and are of exceptionally high quality and standing. Everything was relevant and up-to-date and I felt like I was preparing for real life situations. Undertaking this course will improve your ability to perform in your current role as well as opening up the possibility of a new career path.

  • testimonial image


    Claire Holland

    Lecturer, Conflict Management and Resolution Program

    A major attraction for students studying in the JCU Conflict Management and Resolution Program is being taught by lecturers who come from industry, with real world experience. Students benefit from networking with practitioners while gaining practical, skills-based learning that can be implemented immediately.

  • testimonial image


    Ann Aitken

    Director of Nursing, Midwifery & Facility Manager, Atherton Hospital

    Graduates better understand conflict and can refine their skills to managing it. The content is supported by relevant research and the academics live what they teach. The skills and knowledge gained from this course are great life skills on their own apart from the huge benefits they bring to a professional setting.