Back

Enhance your professional career with advanced management skills. Develop your abilities to successfully analyse, plan and implement business strategies with real-world learning alongside leading industry professionals. Gain expertise in managing workplace environments, including analysing and resolving conflicts.

Save

Download brochure

#1 in Australia

for full-time employment 2024 Good Universities Guide, PG Business

#1 in Queensland

for overall educational experience 2024 Good Universities Guide, PG Business

#1 in Queensland

for student support 2024 Good Universities Guide, PG Business

Online: January, May, September

Townsville: January, May, September

$30,636.00^{^}

^{^}estimated annual tuition fee for a full-time study load

Plus Student Services and Amenities fee
Fee deferral and scholarships available if eligible

2 years full-time

or part-time equivalent

AQF level 7 bachelor degree in business or human services discipline; or equivalent

112004

What to expect

Enhance your career prospects with JCU’s Master of Business Administration - Master of Conflict Management and Resolution (MBA-MCMR). Gain an in-depth understanding of sustainable enterprise, corporate strategy and entrepreneurship as you learn how to navigate conflict and promote beneficial resolutions in the workplace. Graduates of the MBA—MCMR are highly sought after for their ability to analyse current practices and outcomes in a business or organisation and develop innovative methods for enhancing enterprise and success.

Master of Business Administration

JCU’s Master of Business Administration degree has a strong focus on applying and integrating sustainable economic, social and environmental business performance methods to new or existing business models. You will learn how to evaluate the context of a business or organisation and identify the appropriate performance method/s that will enhance performance or solve a key issue within the business’s framework. You will study a broad body of theoretical and technical knowledge and gain skills in critically analysing complex contemporary business issues and making effective decisions or recommendations for improvement.

This Master of Business Administration degree has eight core subjects covering a broad range of topics and will equip you to work effectively in any field of business. You can also choose to undertake either a research project or a professional internship with one of JCU’s leading industry partners. Both the research project and the internship provide extensive experience that will prepare you for your future career as well as networking opportunities that will benefit your professional development.

Master of Conflict Management and Resolution

In JCU’s Master of Conflict Management and Resolution you will learn how to guide others through conflict to reach a positive resolution or strategy for ongoing conflict management that meets the needs of each person involved. Your understanding of the different conflict management styles and the best methods for engaging in conflict management or resolution will prepare you to provide effective services in multiple settings and contexts.

You will study a range of complex theories in the conflict management and resolution field, providing you with a highly informed understanding of the factors and strategies of conflict management. You will study subjects that cover a breadth of topics including conflict resolution process, conflict analysis, negotiation, facilitative mediation, cross-cultural conflict resolution and sustainable conflict management.

Advance your business career and develop the skills to lead innovative and sustainable change. JCU Master of Business Administration - Master of Conflict Management and Resolution graduates are highly valued by employers for their expert knowledge, skills, and experience, particularly in relevance to the Tropics.

View the handbook for more information.

Inherent requirements

Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University’s learning, assessment,and accreditation processes, and where applicable, meet the standards of a profession. For more information please review the inherent requirements for the Master of Business Administration - Master of Conflict Management and Resolution. Additional information

MBA in Conflict Management and Resolution

Do you want to enhance your career prospects and make yourself more desirable to future employers by studying for a master’s degree that provides you with essential and sought-after business skills? Consider the joint MBA in Conflict Management and Resolution offered by James Cook University. You’ll gain experience in managing workplace environments and learn how to analyse, plan and implement business strategies. Conflicts arise in all workplaces, and the ability to manage and resolve these stressful situations is something that every employer looks for. There’s no better way to demonstrate that you have these skills than with a degree certificate from JCU. That’s why this programme is number 1 in Queensland for full-time employment outcomes. In other words, JCU’s MBA boosts your employment prospects and makes you an attractive employee in a range of different fields.

joint MBA Conflict Management & Resolution - Career Prospects

The career prospects and possibilities are many for those who study for an MBA in Conflict Management. JCU graduates are highly skilled and become very sought after, usually succeeding in their careers quickly. This is partly due to the skills they learn in the programme, and partly because of the work experience and networking opportunities they get access to during their studies. The median salary for previous graduates of this MBA is $97,000. With this degree, you can go on to enter many fields, including business, law, public service and human resources. You could be working as a conflict resolution specialist, mediator, arbitrator, human resource manager or in a number of other roles. A joint MBA in Conflict Management is a versatile degree applicable to many roles and industries, which gives you plenty of flexibility to find the career you truly want.

How You Will Learn

Learning at JCU doesn’t end in the classroom. Most of JCU’s programmes also offer plenty of opportunities for real-life learning, and that includes the MBA in Conflict Management. There is no substitute for experience, and your experience is what future employers are going to ask you about in interviews. That’s why you get the opportunity to choose between a research project and an internship during your MBA. Both options allow you to apply the skills you’ve learnt to a real-life situation and give you the chance to start networking with others in your industry and build those valuable connections for your future career. You’ll be learning from industry experts and other professionals, and you can choose to study online or at JCU Townsville , Bebegu Yumba campus, Douglas.

What You Will Learn Through Joint MBA Conflict Management

The joint MBA in Conflict Management and Resolution is an extensive 2-year programme teaching you a range of skills directly applicable to a future career in many fields. Some of what you can expect to learn includes:

How to navigate conflict
How to promote beneficial resolutions for workplace conflicts
How to analyse, plan and implement business strategies
How to analyse current business practices
How to develop innovative methods for enhancing success
How to evaluate the context of a business or organisation
How to identify appropriate performance methods to enhance performance
And more

Does that sound like something that would help you in your dream career? Apply for the MBA in Conflict Management and Resolution at JCU. Hide additional information

Career Opportunities

JCU Master of Business Administration - Master of Conflict Management and Resolution graduates are highly skilled and are sought after in a broad range of industries.

Graduates pursue careers in various areas including business, law, public service, and human resources.

You could work as a conflict resolution specialist, mediator, arbitrator, conciliator management consultant, human resource manager, or operations manager.

Graduates may be eligible for membership with the Australian National Mediator Accreditation System and Conflict Coaching International.

Handbook

Handbook year	Information valid for students commencing in 2024.
Course code	112004
Course type	Master Degree (Coursework) (AQF Level 9)
Professional accreditation status	One subject within this course is accredited by LEADR (or any other Recognised Mediator Accreditation Body) - LB5501 Facilitative Mediation Practice. This subject covers the education and training requirements of the National Mediator Accreditation Standards - to get accredited students must also pass the competency assessment for Accreditation as a mediator under the National Standards, (this is not part of the JCU subject). One subject is also accredited by Conflict Coaching International - LB5527 Conflict Coaching. This subject covers the education and training requirements for accreditation as a REAL Conflict Coach through Conflict Coaching International. Students also need to complete a portfolio and a video-recorded competency-based assessment (this is not part of the JCU subject).
Owner	Academy
College	Business, Law and Governance

Admission Requirements

Course pre-requisites

Completion of an AQF level 7 bachelor degree in a business* or human services^** discipline from this or another university; or

Other qualifications or practical experience recognised by the Deputy Vice-Chancellor of the Division of Tropical Environments and Societies as equivalent to the above.

* Cognate business disciplines: accounting and finance, marketing, management, commerce, human resource management, economics, tourism and hospitality, or other disciplines where students will have completed study relating to organisational behaviour, business, strategy, marketing, economics, communication and people management.

** Cognate human services disciplines: Law, business, psychology, social work, peace and conflict studies, social science, education, nursing, communication or other disciplines where students will have completed study relating to human behaviour, communication and people management. They will also have developed skills in analysing theory and practice in areas relating to people and communication, and in particular providing support and advice to individuals, groups and organisations. Students from these disciplines will also have developed skills in ethical judgement and initiative in practice and research involving human interaction, as well as critical reflection and self-assessment of their capabilities and performance, and use feedback, in personal and professional development.

Minimum English language proficiency requirements

Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 2 – Schedule II of the JCU Admissions Policy or have successfully completed an AQF 8 qualification from James Cook University within the previous two (2) years.

Academic Requirements for Course Completion

Credit points

48 credit points as per course structure

Course learning outcomes

JCU graduates are committed to lifelong learning, intellectual development, and to the display of exemplary personal, professional and ethical standards. They have a sense of their place in the tropics and are charged with professional, community, and environmental responsibility. JCU graduates appreciate the need to embrace and be acquainted with the Aboriginal and Torres Strait Islander Peoples of Australia. They are committed to reconciliation, diversity and sustainability. They exhibit a willingness to lead and to contribute to the intellectual, environmental, cultural, economic and social challenges of regional, national, and international communities of the tropics.

On completion of the Master of Business Administration component of this degree, JCU graduates will be able to:

Critically analyse complex knowledge, systems or practice issues from both historical and recent perspectives
Evaluate complex contexts within which theories, standards or methods should be integrated and applied for sustainable professional practice
Evaluate sustainable economic, social and environmental practices and value systems from different disciplinary perspectives
Research and apply established concepts to solve business and professional practice problems
Critically analyse complex issues using appropriate models and provide specialised advice to assist individuals, groups or organisations based on multidisciplinary synthesis of theory and evidence
Apply creative and innovative thinking effectively to business, conflict and related theory and practice and standards for professional practice
Present complex information appropriately to differing audiences using:
- Effective oral presentation skills; and
- Clear and fluent written communication
Work effectively in achieving common goals, demonstrating both collaboration and leadership
Adapt sustainable business constructs and skills to novel theoretical or practical situations
Exercise independent ethical judgment and initiative in solving differing business problems creatively
Demonstrate a capacity for independent critical personal reflection and self-development, making use of feedback as appropriate, to support personal and professional development

On completion of the Master of Conflict Management and Resolution component of this degree, JCU graduates will be able to:

Evaluate complex conflict and related theories and standards for professional practice in conflict management and resolution
Critically analyse complex conflicts and conflict management systems
Provide specialised advice to assist individuals, groups and organisations to constructively manage conflict
Effectively communicate with, facilitate and support people in personal, group, organisational and cross-cultural conflict
Independently and critically reflect on and assess their own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Inherent Requirements

Inherent Requirements	Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University's learning, assessment, and accreditation processes, and where applicable, meet the standards of a profession. For more information please visit: Master of Business Administration - Master of Conflict Management and Resolution.
Reasonable adjustments	All JCU students have the opportunity to demonstrate, with reasonable adjustments where applicable, the inherent requirements for their course. For more information please visit: Student Disability Policy and Procedure.

Course Structure

CORE SUBJECTS

LB5234:03 Leading and Managing Organisational Change

LB5228:03 The Changing Business Environment or LB5236:03 International Political Economy

LB5229:03 Economics for a Sustainable World

LB5230:03 Managing Strategic Resources and Operations

LB5231:03 Corporate Responsibility and Governance

LB5232:03 Digital Marketing or LB5202:03 Marketing Essentials

LB5233:03 Innovation and Entrepreneurship

LB5235:03 Applied Research Project or LB5520:03 Professional Project/Internship or LB5526:03 Sustainable Conflict Management

LB5525:03 Conflict Analysis

LB5530:03 Conflict Resolution Processes

LB5535:03 Multidisciplinary Research and Communication in CMR

LB5536:03 Ethical Decision Making and Reflective Practice

LB5537:03 Neuroscience, Psychology and Conflict

OPTIONS

Select 9 credit points of subjects from List 1

List 1

LB5200:03 Career Planning

LB5235:03 Applied Research Project

LB5500:03 Negotiation

LB5501:03 Facilitative Mediation Practice

LB5514:03 Cross-Cultural Conflict Resolution

LB5515:03 Workplace Conflict Management

LB5516:03 Group Facilitation

LB5520:03 Professional Project/Internship

LB5526:03 Sustainable Conflict Management

LB5527:03 Conflict Coaching

LB5534:03 Contemporary Dispute System Design

Location

COURSE AVAILABLE AT	NOTES
JCU Townsville
External

Candidature

Expected time to complete	2 years full-time or part-time equivalent
Maximum time to complete	8 years
Maximum leave of absence	1 year

Progression

Course progression requisites	Nil
Course includes mandatory professional placement(s)	No
Special assessment requirements	Nil
Professional accreditation requirements	One subject within this course is accredited by LEADR (or any other Recognised Mediator Accreditation Body) - LB5501 Facilitative Mediation Practice. This subject covers the education and training requirements of the National Mediator Accreditation Standards - to get accredited students must also pass the competency assessment for Accreditation as a mediator under the National Standards, (this is not part of the JCU subject). One subject is also accredited by Conflict Coaching International - LB5527 Conflict Coaching. This subject covers the education and training requirements for accreditation as a REAL Conflict Coach through Conflict Coaching International. Students also need to complete a portfolio and a video-recorded competency-based assessment (this is not part of the JCU subject).
Supplementary exam for final subject	A student who has failed a single subject towards the award in their final teaching period and who gained 40% or more of the marks for that subject may be granted a supplementary examination in that subject. However if that subject is required for accreditation, then the criteria specified by that accreditation will apply.

Credit

Eligibility	Students may apply for a credit transfer for previous tertiary study or informal and non-formal learning in accordance with the Credit Transfer Procedure
Maximum allowed	24 credit points in total, with not more than 12 credit points of subjects specified in the course structure, for either the MBA component or the MCMR component of the joint degree.
Currency	Credit will be granted only for studies completed in the 10 years prior to the commencement of this course.
Expiry	Credit gained for any subject shall be cancelled 18 years after the date of the examination upon which the credit is based if, by then, the student has not completed the course.
Other restrictions	Credit shall not be granted for work experience or undergraduate studies.

Award Details

Award title	MASTER OF BUSINESS ADMINISTRATION-MASTER OF CONFLICT MANAGEMENT AND RESOLUTION
Approved abbreviation	MBA-MConflMgtResol
Inclusion of majors on testamur	Not applicable - this course does not have majors
Exit with lesser award	Students who exit the course prior to completion, and have completed the appropriate subjects, may be eligible for the award of one of: Graduate Certificate of Business Administration Graduate Certificate of Conflict Management and Resolution Graduate Diploma of Business Administration Graduate Diploma of Conflict Management and Resolution
Course articulation	Not applicable
Special awards	Students may receive an Award of Recognition in accordance with the Recognition of Academic Excellence Procedure

Fees and scholarships

Estimated annual tuition fee: $AUD30,636.00

A Student Services and Amenities fee is payable per subject up to a maximum amount per year.

A variety of Scholarships are available to suit different student types.

Pathways to JCU

A Graduate Certificate in this subject area can be used as a pathway into this course.

Explore JCU’s available Graduate Certificates here or contact our friendly JCU Future Students Team to find out more.

How to apply

Complete an online application through our Online Application Portal.

Alumni

Natasha Buttler

Conflict Management and Resolution Program

The Conflict Management and Resolution Program at JCU taught me so much about myself, understanding other people and how to manage conflict. The combination of theory with role plays heightens the learning experience, and I was able to apply new knowledge and skills in my professional role immediately.
Lecturer

Monica Jurin

Academic Director, Master of Business Administration

Elevate your executive skills with the JCU Master of Business Administration — navigating complexity, analysing data and optimising decisions strategically. Develop management proficiency across various areas including people, marketing, financials, operations, innovation, entrepreneurship and change.
Lecturer

Associate Professor Carmen Reaiche

Business Director, Master of Business Administration

If you want to take your career to the next level and open doors you never knew existed, getting your MBA is the best decision you can make. Our MBA curriculum goes beyond theoretical knowledge, providing hands-on experience through case studies, internships, and networking opportunities with industry professionals.