Conflict management and resolution skills are essential within many fields, including in workplaces, legal contexts, domestic disputes, and even throughout your everyday life. In JCU’s Master of Conflict Management and Resolution, you will learn how to guide others through conflict to reach a positive resolution or strategy for ongoing conflict management that meets the needs of each person involved. Your understanding of the different conflict management styles and the best methods for engaging in conflict resolution will prepare you to provide effective resolution services in multiple settings and contexts.
In this conflict management degree, you will study a range of complex theories in the conflict management and resolution field, providing you with a highly informed understanding of the factors and strategies of conflict management. You will study subjects that cover a breadth of topics including conflict resolution process, conflict analysis, negotiation, facilitative mediation, cross-cultural conflict resolution and sustainable conflict management.
JCU’s Master of Conflict Management and Resolution has a strong focus on equipping you with communication skills that go both ways. You will develop not only the ability to express your own views succinctly and accurately but also the ability to hear the views of others and understand the true meaning and intent of those statements. Learn how to navigate conflict in cross-cultural contexts, understanding that cultural differences can mean differences in communication and conflict management styles.
Upon graduation, you will have expert skills in conflict analysis, management, and leadership. You will have an in-depth understanding of the range of strategies that can be used to intervene in and manage conflict. Your studies will help you develop your own conflict management style as well as experience in using conflict management styles appropriately in different settings and contexts.
View the Handbook for a detailed overview of available subjects.
About JCU's Master of Conflict Management and Resolution
Turn conflict into opportunity with your Master of Conflict Management and Resolution (similar to a Masters in Conflict Resolution) at JCU. Learn how to navigate conflict in a workplace constructively while building essential people-management skills. Gain the skills-based expertise you need to help others overcome their professional differences and grow through life’s challenging interactions.
Study A Masters in Dispute Resolution and Be Ready Today for Tomorrow
Employers value people with effective management skills. Stand out as a leader through your skill in dispute negotiation and resolution. Be ready to start your own business or consultancy with the experience you gain through your studies at JCU.
Equip yourself to work as a mediator with the help of JCU's world-class lecturers and extensive practice in real-life conflict scenarios. Gain experience with placements in the field through JCU's partnership with the Dispute and Resolution Branch of the Queensland Department of Justice.
Learn to analyse, manage, and ultimately resolve conflict effectively in a variety of contexts. Build your employability by choosing a path to accreditation under the Australian National Mediator Accreditation System or through Conflict Coaching International.
Choose Your Path
Build a strong foundation as you become effective in applying the processes of conflict resolution. Gain a comprehensive understanding of how to analyse conflict to make effective, data-based decisions that guide others towards constructive resolution. Become eligible to work across many sectors as you master the ethics and professional standards behind conflict resolution.
Become proficient in the fundamentals of conflict management through core courses. Then, choose whether to specialise in cross-cultural conflict, resolving conflict within the workplace, or work in conflict resolution within the government. Consider becoming an agent for change on the world stage by studying policy analysis and how to build effective political relations among nations.
You can even choose to combine your dispute resolution masters with an MBA to improve your employability or prepare to start your own consultancy. Study your own way through online courses, on-campus courses, or a combination of the two. Note that for some subjects, you must attend the face-to-face workshops to gain valuable practical skills. Through your Master of Conflict Management and Resolution degree, you can prepare yourself for a successful career in many fields.
Study A Masters in Conflict Resolution and Learn Real-Life Skills
Work towards more than just a job as you gain personal skills in managing stress, staying calm under pressure, and listening to others. Learn how to help others master their own feelings and channel them in constructive ways, in both the workplace or in their personal life.
Leverage your awareness of differences to become a better leader and teach others how to build trust and strengthen their relationships. Gain the capacity to recognise core issues in conflict and guide all parties to a constructive compromise.
Become a Master of Conflict Management and Resolution
At JCU, enhance your existing skills and knowledge through this conflict resolution masters. Gain valuable work experience alongside experts and learn by engaging with real conflicts through JCU's industry and government connections. Then demonstrate the depth of your understanding and skills through one of two capstone projects. Expand your career options as you become a better team member, a more competent manager, and an effective leader.
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Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University’s learning, assessment,and accreditation processes, and where applicable, meet the standards of a profession. For more information please review the inherent requirements for the Master of Conflict Management and Resolution.
|Information valid for students commencing in 2024.|
Masters Degree (Coursework) (AQF Level 9)
Professional accreditation status
LB5501 Facilitative Mediation Practice covers the education and training requirements of the National Mediator Accreditation Standards – to gain accreditation students must also pass the competency assessment for Accreditation as a mediator under the National Standards, (not part of the JCU subject). This subject is accredited by Leading Edge Alternative Dispute Resolvers (LEADR) or any other Recognised Mediator Accreditation Body.
LB5527 Conflict Coaching is accredited by Conflict Coaching International (CCI). This subject covers the education and training requirements for accreditation as a REAL Conflict Coach. Students need to complete a portfolio and a video-recorded competency-based assessment for accreditation with CCI.
Business, Law and Governance
Completion of an AQF level 7 bachelor degree from this or another university; or
Other qualifications or practical experience recognised by the Deputy Vice-Chancellor, Division of Tropical Environments and Societies, as equivalent to the above.
Minimum English language proficiency requirements
|Applicants of non-English speaking backgrounds must meet the English language proficiency requirements of Band 2 – Schedule II of the JCU Admissions Policy.|
Academic Requirements for Course Completion
36 credit points as per course structure
Course learning outcomes
On successful completion of Master of Conflict Management and Resolution, JCU graduates will be able to:
Inherent requirements are the identified abilities, attributes, skills, and behaviours that must be demonstrated, during the learning experience, to successfully complete a course. These abilities, attributes, skills, and behaviours preserve the academic integrity of the University's learning, assessment, and accreditation processes, and where applicable, meet the standards of a profession. For more information please visit: Master of Conflict Management and Resolution.
All JCU students have the opportunity to demonstrate, with reasonable adjustments where applicable, the inherent requirements for their course. For more information please visit: Student Disability Policy and Procedure.
LB5525:03 Conflict Analysis
LB5530:03 Conflict Resolution Processes
LB5535:03 Multidisciplinary Research and Communication in CMR
LB5536:03 Ethical Decision Making and Reflective Practice
LB5537:03 Neuroscience, Psychology and Conflict
Select Option 1 or Option 2
Select 18 credit points from List 1
Select 12 credit points from List 1 and
Select 6 credit points from List 2
LB5235:03 Applied Research Project
LB5501:03 Facilitative Mediation Practice
LB5514:03 Cross-Cultural Conflict Resolution
LB5515:03 Workplace Conflict Management
LB5516:03 Group Facilitation
LB5520:03 Professional Project/Internship
LB5526:03 Sustainable Conflict Management
LB5527:03 Conflict Coaching
LB5534:03 Contemporary Mediation Models, Skills and Techniques
AN5006:03 Asia Pacific Development: Culture and Globalisation
EV5951:03 Development in Practice
EV5952:03 Critical Issues in Global Development
LB5200:03 Career Planning
LB5205:03 People in Organisations
LB5228:03 The Changing Business Environment
LB5229:03 Economics for a Sustainable World
LB5230:03 Managing Strategic Resources and Operations
LB5231:03 Corporate Responsibility and Governance
LB5233:03 Innovation and Entrepreneurship
LB5234:03 Leading and Managing Organisational Change
LB5236:03 International Political Economy
LB5245:03 Risk Assessment and Quality Project Management
LB5246:03 Project Governance and Asset Management
LB5247:03 Management Methods for Complex Projects
LB5403:03 Project Management Principles and Foundations
PL5002:03 Policy Analysis and Management
PL5110:03 Shifting Geopolitical Environments in Emerging States
PL5153:03 Politics and Foreign Relations
COURSE AVAILABLE AT
February (Trimester 1) and September (Trimester 3) entry is available
Subjects are available in mixed-mode at the JCU Townsville City Campus.
February (Trimester 1) and September (Trimester 3) entry is available
Expected time to complete
1.5 years full-time or part-time equivalent
Maximum time to complete
Maximum leave of absence
Course progression requisites
Course includes mandatory professional placement(s)
Special assessment requirements
Professional accreditation requirements
Supplementary exam for final subject
A student who has failed the final subject towards the award and who gained 40% or more of the marks for that subject, may be granted a supplementary examination in that subject. However, if that subject is required for accreditation, then the criteria specified by that accreditation will apply.
Students may apply for a credit transfer for previous tertiary study or informal and non-formal learning in accordance with the Credit Transfer Procedure
Credit will be granted up to 12 credit points (4 subjects) for the following:
NB: Where employment experience without qualifications, as set out below, is used to meet entry requirements, that experience will not also be used for credit.
* Cognate disciplines: conflict management, peace and conflict studies. Students will also have developed skills in analysing theory and practice in areas relating to people and communication, and in particular providing support and advice to individuals, groups and organisations. Students from these disciplines will also have developed skills in ethical judgement and initiative in practice and research involving human interaction, as well as critical reflection and self-assessment of their capabilities and performance, and use feedback, in personal and professional development.
** Employment experience: Applicants must have a minimum four (4) years full-time working in the field of conflict management and resolution (e.g. dispute resolution officer, complaints manager, mediator, facilitator, lawyer, conciliator, arbitrator, or ombudsman) or in a management position in which the person manages conflict between staff, or staff and clients/customers.
Students with related employment experience will have engaged in the practice of conflict management and resolution at an individual or organisational level. They will have engaged in the practice of critically analysing conflicts and conflict management systems, and will have practiced within the boundaries of professional standards for conflict management and resolution. They will have had experience in providing advice to assist individuals, groups and/or organisations to constructively manage conflict and will have demonstrated the capacity to effectively communicate with, facilitate and support people in conflict. They will also have developed skills in ethical judgement and initiative in the practice of managing people in conflict, as well as critical reflection and self-assessment of their capabilities and performance, and use feedback, in personal and professional development.
12 credit points
Credit will be granted only for subjects completed in the 10 years prior to the commencement of this course
Credit gained for any subject shall be cancelled 16 years after the date of the examination upon which the credit is based if, by then, the student has not completed this course.
Credit will not be granted for undergraduate studies in a non-cognate discipline or for work experience that is used to gain admission to the course.
Cognate disciplines: conflict management, peace and conflict studies
MASTER OF CONFLICT MANAGEMENT AND RESOLUTION
Inclusion of majors on
Not applicable – this course does not have majors
Exit with lesser award
Students who exit the course prior to completion, and have completed the required number of credit points of appropriate subjects may be eligible to receive one of the following awards:
Students may receive an Award of Recognition in accordance with the Recognition of Academic Excellence Procedure
Consult the admission requirements section in the Handbook for prerequisites and pathways into this course.
Master of Conflict Management and Resolution
In this course you are taught by industry leaders. The fact that every lecturer is either a leader in their field or is working specifically within their field of expertise is invaluable. With theory over multiple disciplines within the CMR arena, this course has added knowledge to my 20-year mediator experience.
Amaya Elizabeth Mo
Master of Conflict Management and Resolution
The lecturers are amazing and are of exceptionally high quality and standing. Everything was relevant and up-to-date and I felt like I was preparing for real life situations. Undertaking this course will improve your ability to perform in your current role as well as opening up the possibility of a new career path.
Director of Nursing, Midwifery & Facility Manager, Atherton Hospital
Graduates better understand conflict and can refine their skills to managing it. The content is supported by relevant research and the academics live what they teach. The skills and knowledge gained from this course are great life skills on their own apart from the huge benefits they bring to a professional setting.