COVID-19 Advice Frequently Asked Questions

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Frequently Asked Questions

The rapidly changing nature of the COVID-19 situation can make it difficult to keep up to date with the latest advice. You can find the answers to all of the most common question about COVID-19 and the changes that are happening in the JCU community below.

JCU is following advice from the Australian Government Department of Health and Queensland Health, which is updated regularly.

JCU has developed a COVID-19 action plan and activated the Critical Incident Management Team. The CIMT makes recommendations to the Vice Chancellor based on Government advice and in the context of the University's risk assessments.

About coronavirus (COVID-19)

Coronaviruses are a large family of viruses that cause illnesses similar to the common cold. The strain of coronavirus originating from Wuhan is new, and has not been previously identified in humans. The new coronavirus is now referred to as COVID-19.

Symptoms of COVID-19 include (but are not limited to):

  • fever
  • dry cough
  • sore throat
  • fatigue
  • shortness of breath
  • breathing difficulties

More Information:

For the latest advice, information and resources, go to or

Protecting yourself and the community

The best defence against most viruses is good hygiene. Actions to help prevent the spread of infections include:

  • Frequently cleaning hands with soap and water. If you cannot wash your hands, then an alcohol-based hand rub may be used
  • When coughing and sneezing, cover mouth and nose with a flexed elbow or a tissue – throw the tissue away immediately and wash your hands
  • Avoiding touching your face and eyes
  • Avoiding close contact with anyone who has a fever and cough (if you are too close, you can breathe in the droplets from a sneeze or cough)
  • Practicing social distancing by avoiding touching including shaking hands, kissing, and hugging
  • If you have a fever, cough or difficulty breathing, seeking medical care early and sharing previous travel history with your health care provider

Minimising the spread of any germs by regularly disinfecting surfaces that are touched frequently such as door handles, light switches, and kitchen and bathroom areas. Visit the Queensland Government and World Health Organisation sites for more information.

JCU is taking, and will continue to take, the advice of Queensland Health and the Australian Government in determining its response to COVID-19.

If at some point there are confirmed cases among our students and staff, we will be guided by the health authorities as to what, if any, action the University should take at that time.

The University is working to deliver more subjects online, and does not intend to close campuses at this time.

Social distancing includes ways to stop or slow the spread of infectious diseases. It means you should attempt to stay 1.5 metres away from other people where possible, for example when you are in a public place or meeting room. Social distancing should be practiced as much as possible, particularly if anyone is coughing or sneezing.

The more space between you and others, the harder it is for the virus to spread.

Within the workplace:

  • Where possible, use Zoom, video or teleconferencing for meetings
  • Limit the length of in-person meetings to maximum two hours where participants can be 1.5 metres separated
  • Limit the length of face-to-face contact to no more than 15 minutes where space is more confined.

Find out more from the Department of Health’s guidance on social distancing.

If you need to quarantine, you can notify JCU by completing the Quarantine Notification Form (PDF, 291 KB) and submitting to

Being on campus

JCU is monitoring the situation closely and making decisions in response to any potential impacts on our community and operations.

Any activities which are still going ahead have been reconfigured to comply with social distancing guidelines. We will be relying on you to play your part in this and, if you need to self-isolate, you must do so. If you are unwell please do not come to the campus.

JCU is also increasing the frequency of targeted cleaning of public and shared spaces, with a focus on cleaning hard surfaces, providing hand sanitiser units and alcohol wipes in high-traffic areas.

Following advice of the National Cabinet and for the safety of the community, JCU is advising all non-essential staff to work from home beginning Monday 6 April. During this time some buildings on campus will be closed and some essential workspaces will be relocated to other offices.

The University has a comprehensive plan to prepare and respond to pandemics. The aim of the plan is to:

  • Minimise health risk to staff and students
  • Ensure the safety of students with minimal disruption to study plans
  • Minimise the risk of JCU premises or people becoming a mode of transmission
  • Ensure the safety of staff and students should working or studying from home, quarantine or isolation requirements need to be enforced.

There is a ban on all overseas travel, with few exceptions. Travellers currently overseas should continue to monitor Smartraveller advice and maintain precautions regarding their personal health, including complying with the advice of local authorities. On returning to Australia you must self-quarantine for 14 days after arrival.

The University has made the decision to cancel or postpone all university-level events that are not integral to our teaching and research programs. Unless otherwise announced, this directive will remain in place until 30 June 2020.

This includes all major events, including graduation, which have been postponed until a later time. More information will be available in the future.

Affected students have been notified of alternative arrangements. As students meet their program requirements and are eligible to graduate, they will have their degree conferred as per the normal processes.

To see the affected events, visit JCU Events

The risk of virus transmission is dependent on the proximity to an infected person. Prolonged close contact with an infected person can cause infection through contact with droplets, coughs or sneezes, or touching your face after handling infected objects (such as sharing the pen or phone of an infected person).

All staff and students are to self-isolate at home and seek medical advice if they think they have been exposed to the virus. If you are feeling unwell (even with a cold or flu) you should stay home and not attend on-campus work or study until you are symptom-free. This helps protect the wider community.

We know that current conditions requiring people to stay at home, or isolate, or quarantine raise important questions of safety for anyone who is subjected to, or at risk of, violence from the people they live with. JCU campus is open to any staff member or student to work or study from, where safety in the home or place of residence is an issue.  

Support services are available and are responding to the increased contacts from women at this time.  Please reach out for support. Dial 000 in an emergency, or connect with Police by phoning 131 444 or visiting the website.

Please be aware that JCU has a Domestic Violence Policy, Bullying, Discrimination, Harassment and Sexual Misconduct Policy, and online reporting options to support students and staff with these issues regardless of whether impacted on campus, at home, or online.

Campus activities

Yes, campuses are still open. All lectures are now being delivered online. A small number of courses have practical or lab classes on campus, subject coordinators will advise if this applies to you. Following advice of the National Cabinet and for the safety of the community, JCU is advising all non-essential staff to work from home beginning Monday 6 April. During this time some buildings on campus will be closed and some essential workspaces will be relocated to other offices.

The Student Centre are available through phone, email and online chat.

You can call: 1800 246 446


Or chat online

JCUSA Fitness and Chaplaincy spaces in Townsville and Cairns are closed from midday Monday 23 March as per Government direction.

JCU is continuing to prepare for various scenarios. If the University does temporarily close due to a Government instruction alternative study and assessment arrangements will be put in place. The arrangements will maintain the academic integrity of our courses and subjects, and provide you with continuity of study.

The following businesses are still open for takeaway, albeit with reduced trading hours.









Coffee, cold drinks

Cakes, muffins and toasties

Menu changing regularly



Coffees, cold drinks

Full menu

Extending hours to 1400 as of 1 June

Casa Pasta


Hot and cold

Revised menu, please call ahead

Pre order available 47814665 or 0417 470 499



Hot and cold (no smoothies)

Revised Menu

Can pre-order through the Otto’s app









Coffee, cold drinks

Full menu

Pre order available by calling 4057 9257

MoKa Bar


Coffee, cold drinks

Full menu, inc treats, toasties,  and vegan cuisine

Reopening on 1 June 2020

Student discount available

If you are on campus please support these businesses if you are able.

For more information, please contact Cam Weller 4781 3291 or at

Practical and laboratory based activities and assessments are being held on campus in a small number of human and animal health-related courses. These are being delivered only where the following criteria are met:

  • The activity has been approved by the University.
  • Sessions are held in accordance with spacing and hygiene requirements and do not involve large groups of students or at-risk persons.
  • Successful completion of the activity/assessment is required in order to progress to the next stage in their course or a placement.

Student participation is voluntary and the activity/assessment will be repeated at a later time for those who do not wish to, or are unable to participate.

We are aware of the need to ensure graduates can take up appointments in the health system in 2021 and we are doing this while working strictly within the limits of Federal and State guidelines regarding COVID-19.

The current return to campus plan can be downloaded here.

Lectures will remain online for Teaching Period 2 but there will be some classes conducted on campus. When scheduling face to face classes, we’ve prioritised the tutorials, workshops and laboratory sessions that need experiential learning.

Study Period 2, 7 and 8 subject campus attendance details will be communicated with students by 19 June and the Study Period 2 timetable will be released on 7 July.

You may notice differences in how your face-to-face learning is delivered, from the number of students in the class to additional hygiene and cleaning protocols. These measures are being implemented to ensure student and staff safety, adherence to government guidelines, and to ensure you can have an engaging learning experience.

Please note, travel for study is classified as a valid reason for interstate travel, so if you are not currently in Queensland you should start making arrangements to do so for Teaching Period 2.

Transitioning to online study

From Monday 6 April, all suitable learning including lectures, seminars, tutorials, workshops, labs and practicals will be available online. JCU has made this decision so that students can continue with their studies with as little disruption as possible.  Some essential knowledge and skills cannot be delivered online, but programs will be adjusted to ensure students meet all subject and course requirements prior to graduation.

Academic staff are developing materials including written material, online lectures and collaborate sessions to ensure students can continue their studies with confidence.

If the teaching cannot be delivered online, arrangements will be made to complete the requirement in a way which complies with spacing and hygiene requirements.

If your subject or course has a practical component your Subject or Placement Coordinator will be able to discuss alternative arrangements with you.

Students are encouraged to regularly check LearnJCU for details specifically related to their course and subjects.

Placement requirements

Placement arrangements are changing daily in response to external factors and government regulations – be assured we are working on a solution that helps you graduate as soon as possible and in full compliance with any accreditation requirements. If your subject or course has a practical component your Subject or Placement Coordinator will keep you updated.

Course and Subject Coordinators are currently reviewing assessments. Changes made to assessment or other aspects will be reflected in revised Subject Outlines which will be posted to LearnJCU by Friday 27 March.

Staff in the JCU Learning Centre and Library are currently developing tools and information packs so that they can continue to support you as you make the transition to an online learning environment.  Much of this work will occur the week of 23 March and updates will follow.

You should expect changes to your subject timetable as classes are adapted to a supported online learning experience and as any required face-to-face components are adapted to comply with spacing and hygiene requirements. Subject Coordinators will advise you directly of timetable changes.

The Study Period 2 timetable will be released on 7 July.

The Census date for Study Period 1, 2020 has been extended to April 14 (originally March 26). Further to this, while the original Payment Due date has already passed, usual processes for outstanding fees will not be commenced until after April 14, 2020.

Some students may still have fees, forms or other requirements outstanding. Those students will be contacted and advised on what you need to do before the new Census date. This will be sent to your student email account.

Students can see information about what Census date means to you at the Fees and Financial Support website.

If you purchased a six- or 12-month parking permit between January and March 2020 you will be eligible for a refund. We will contact students directly by student email to organise a refund. You will be asked to provide proof of your permit and provide your banking details. If you would like a refund, you don’t need to do anything - we will be in touch shortly.

Please note, while the majority of teaching is currently being conducted online, various campus computer labs as well as the library remain accessible for students. You are now able to park in any of the all-day, four hour or free car parking spaces on campus free of charge for the remainder of 2020. Infringements will continue to be issued for parking in non-designated parking areas or parking illegally.

Refer to your 2020 timetable for on and off campus requirements for your subjects.

Online exams and assessment

Study Period 1 exams will run from 6 June to 19 June and all exams and final assessments will be undertaken online via LearnJCU.

The exam timetable will be available on Students Online from 8 May.

The Learning Centre have put together information about the types of online exams and assessments that will be used and some tips and resources to help you prepare.

The test is going to depend on the nominated online exam type for each subject, e.g. LearnJCU quiz or assignment submission.

It is very likely that the exam type is already in use in your subject now and if not there will be practice exams for students utilising Respondus before 6-19 June schedule.

Check with your Subject Coordinator and there are many resources to assist you on The Learning Centre website.

Students can still apply for special consideration and deferred exams during the online exam period and use the Notification of Extenuating Circumstances form to self-declare instead of documentation like a medical certificate.

General information for students

A Student Success Support Package is available for JCU students who have been financially impacted by the COVID-19 situation who do not qualify for Government assistance. This package includes Financial Support options. Visit to find out more.

The FNQYAF COVID-19 Community Crisis Fund provides food and medical vouchers to disadvantaged youths (up to 24 years of age) or families who are suffering financial stress as a direct result of COVID-19.

To be eligible to apply, you must reside in the Far North Queensland region, an area from Cardwell, west to the Queensland border, and north to the Torres Strait Islands. The Fund will endeavour to assist all eligible applicants. You can apply here.

If you live in on-campus accommodation please also contact your RA or residential staff.

The Queensland Government have compiled a list of emergency relief services to assist vulnerable Queenslanders with support such as food vouchers, food parcels and third-party payments.

If you have become homeless or are at risk of homelessness you can use these services:

There is also Ask Izzy - a free and anonymous webpage that assists with searching different providers for the services you need – housing, meals, healthcare, counselling, legal advice, addiction treatment, and more.

If you are feeling anxious or worried, JCU has a free, confidential counselling service to all enrolled JCU students. Book a session on the phone or via Skype.

There are a range of free services that provide helpful resources including Beyond BlueLifelineHead to Health and Headspace.

We have also collated some helpful tips here Find your calm during the COVID-19 crisis and Managing uncertainty during the COVID-19 crisis.

We know that current conditions requiring people to stay at home, or isolate, or quarantine raise important questions of safety for anyone who is subjected to, or at risk of, violence from the people they live with. JCU campus is open to any staff member or student to work or study from, where safety in the home or place of residence is an issue.  

Support services are available and are responding to the increased contacts from women at this time.  Please reach out for support. Dial 000 in an emergency, or connect with Police by phoning 131 444 or visiting the website.

Please be aware that JCU has a Domestic Violence Policy, Bullying, Discrimination, Harassment and Sexual Misconduct Policy, and online reporting options to support students with these issues regardless of whether impacted on campus, at home, or online.

You should expect to receive information through the following channels:

  • University-wide information – Office of the Provost
  • Course or subject specific information - will be provided by email or updates on LearnJCU from a member of College staff; for example, by course coordinators, subject coordinators, Head of the Academic Group or College Dean on as needed basis.

Cohort specific information will be provided as required via email from the following staff:

  • International Students: Manager, International Student Support
  • HDR Students: Dean, Graduate Research School
    Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
  • Non-Townsville based students: Head of Campus or location
  • Residential College students: Deputy Vice Chancellor (Services and Resources)

Our student services are still available and we are developing tools to remain in touch with students who are working remotely.

JCU Student Centre

International Student Support

Indigenous Student Support

JCU Library

IT Helpdesk

To see the full list of facilities open visit Campus access and facilities.

Information about which subjects in Teaching Period 2 have on campus attendance will be communicated to students by 19 June and the timetable will be released on 7 July.

You can contact your course or subject coordinator any time you have questions about the subject or degree; however it is really important you reach out to them if you know that your personal circumstances are going to impact your ability to attend classes or placement/field trips.

Contact details for the Division of Tropical Health and Medicine colleges can be found here.
Contact details for the College of Arts, Society and Education can be found here.
Contact details  for the College of Science and Engineering can be found here.
Contact details for the College of Business, Law and Governance can be found here.

If your college contact details are not listed or you need more assistance, please contact The Student Centre.

Students in on-campus accommodation

Yes, on-campus accommodation will remain open. We are following Government advice closely and are committed to supporting our students through this difficult time.

It is also important to note there have been no reported cases of coronavirus (COVID-19) at any of our Australian campuses or residences.

JCU has worked with the on and off-campus student accommodation providers to ensure they have suitable precautions and protocols in place should there be any concern about the health of a resident.

We know that practicing good hygiene is essential to reducing the spread of infection. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then disposing of the used tissue immediately.

You should also:

  • Avoid touching your face, including rubbing eyes
  • Avoid handshaking, hugging, air kissing, or other touching
  • Disinfect high touch surfaces regularly and keep your desk, keyboard and mouse clean and tidy
  • Don't share food or drink
  • Where possible, keep a reasonable distance away from others (1.5 metres is recommended)
  • Avoid mass gatherings wherever possible
  • Stay in your room if you become unwell, letting your accommodation support staff know.

If have any questions or concerns, please speak with your residential College staff or accommodation support staff.

Higher Degree by Research (HDR) students

For more information, please view Frequently Asked Questions for HDR Students.

International Students

Australia has a universal health care system that is among one of the best in the world. International students studying in Australia on a student visa are able to easily access safe, high-quality and affordable health care, as needed. This is facilitated through the Overseas Student Health Cover (OSHC) that international students, on a student visa, are required to maintain for the duration of their studies in Australia. OSHC assists international students to meet the costs of medical and hospital care they may need while in Australia.

The International Student Support Team is available to help you in any way they can and JCU also has a free confidential counselling service available to students.  We understand that it is important to stay connected with fellow students and our International Student Support Team are developing fun ways to stay connected in a virtual sense via online competitions, Facebook Live watch parties, online trivia contests, virtual cooking classes, careers and employment information sessions, as well as sharing tips for studying effectively online.  If you have not yet joined our closed Facebook Groups please do so.

Townsville JCU Internationals

Cairns JCU Internationals

Of course, your Overseas Student Health Cover (OSHC) will cover you should you require medical care. JCU students in Cairns can access The Cairns Hospital and our Townsville campus is located within the Townsville Health Precinct where The Townsville University Hospital is located.  Australia is well prepared for major incidents like pandemics and has excellent health systems to deal with the COVID-19 virus. Australia has launched a national response to tackle COVID-19 and all areas of the health sector are well informed and actively engaged in this national response.

You can contact the International Student Support Team in the following ways:


Facebook Groups:

Townsville JCU Internationals


Cairns JCU Internationals



We are committed to ensuring we can welcome and support future students and to minimise the impact that COVID-19 may have on study plans.

JCU is following advice from the Australian Government Department of Health and Queensland Health and has made necessary changes to teaching and learning to keep our community safe. Many JCU courses are now being delivered online under a virtual campus model. Please refer to the JCU COVID-19 Advice page for the most up-to-date information.

We are working through a range of scenarios and we will update this page regularly with important information.

JCU will accept official “calculated” GCE A level, AS level, GCSE and GCE O level results as equivalent to ordinarily issued results where the “calculated” results are issued by Cambridge International, Pearson or any other official A Level awarding bodies. We will also accept official “calculated” International Baccalaureate (IB Diploma) results issued by International Baccalaureate Organisation. Please note that results issued by an individual school will not be accepted.

The validity of English language tests will be extended to three years for test results that meet the relevant threshold. Further information on JCU’s English language requirements is available here.

Offers already deferred until Study Period 2, 2020 can be deferred for up to an additional 12 months by students who are unable to arrive at a JCU campus due to travel restrictions.

For Study Period 1, 2020 all tuition fees, SSA fees and library fines, are due by the amended Census Date of 14 April 2020

14 April is an extension of the original census date of 26 March and has been approved as the new payment due date for Study Period 1, 2020.  It is important to pay all of your fees by this new payment due date in order to ensure continued enrolment in your subjects for Study Period 1.

Students can see information about what Census date means to you at the Fees and Financial Support website.

Additionally, a Student Success Support Package is available for JCU students who have been financially impacted by the COVID-19 situation who do not qualify for Government assistance. This package includes Financial Support options. Visit to find out more.

If you have live in on-campus accommodation please also contact your RA or residential staff.

Non-GPA Q&A for students

We recognise that students are impacted in a variety of ways by COVID-19 and the transition to new ways of learning and assessment, and would like to do what we can to assist.

You may feel that your academic performance in this Teaching Period will be adversely affected, and that this could impact on your subject results and Grade Point Average (GPA).

For this reason, JCU has introduced the following initiatives to minimise the impact of the disruption caused by COVID-19 on your academic transcripts and GPA.

  • All FAIL results (excepting X) will be converted to a WD (Withdrawn) and will  not count toward your GPA,
  • A Non-GPA system will be implemented for students enrolled in foundational year (level 1 and 2 coded subjects), and
  • Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

A non-GPA system is a Result Type where students are awarded final subject results of either:

  • Satisfactory (S),
  • Satisfactory after sitting a supplementary examination or supplementary assessment (SS),
  • Unsatisfactory (U), or
  • X (Fail, did not sit for examination(s), or did not complete assessment requirements worth at least 80% of the total possible marks, or deferred examination not granted)

A Satisfactory completion (S) or (SS) means that you have met the requirements of the subject, and have accrued the credit points for that subject. This allows you to progress to higher level subjects.

As a Satisfactory result (S) or (SS) is not graded, the Satisfactory/Unsatisfactory results are excluded from your overall course GPA. Click here for more information.

The Non-GPA system will be applied to all Level 1 and 2 coded subjects across all JCU courses delivered in Teaching Period 1 2020 (subjects which commenced prior to 27 July 2020).

Level 1 and Level 2 coded subjects are any subjects which have a subject code where the first numeral is a 1 or a 2, for example, YY1003 and YY2003.

The original results system will be retained in Level 3 and above coded subjects (including some that already use the Satisfactory/Unsatisfactory result). Results achieved in Level 3 and above coded subjects in Teaching Period 1 2020 will contribute to a student’s course GPA as normal.

A Satisfactory completion (S) or (SS) is a passing result and therefore you will receive credit for completion of the subject. This means the subject counts as being completed as part of your course requirements, and the credit points assigned to the subject will be included in the calculations to determine how much of your course you have completed.

Supplementary examinations and assessments will progress as per subject outlines. Where a supplementary examination or assessment is not usually permitted, an alternative assessment item may be considered by the Assessment Committee, such as a special exam approved by a College Dean.

Yes, a Satisfactory completion (S) or (SS) result counts as meeting the requirements of that subject.

Yes, each individual assessment task will be marked as listed in the subject outline, and in accordance with the marking criteria/rubrics provided in the subject outline.

For many assessment items this will include receiving a numerical mark or grade with a weighted contribution toward your overall subject result. Your subject may also have other assessment items that contribute a Satisfactory/Unsatisfactory outcome, for example if the assessment was a non-weighted hurdle task (0% must pass item).

These marking procedures will allow you to receive feedback which accurately reflects your performance on the assessment task against the criteria/rubrics published in the subject outline. This allows for reflection on your performance, and to plan future learning needs.

You can apply for a Teaching Period 1 2020 GPA to assist in entry or transfer to courses where this evidence is required. JCU will consider criteria for course transfers and modify a GPA requirement where possible.

A waiver will be applied to students under scholarship schemes where a particular GPA needs to be maintained; four Satisfactory results will be sufficient.

A GPA waiver has been established for merit international scholarships.

Level 3 and higher-level coded subjects are advanced subjects, completed in the final years of undergraduate courses or in postgraduate coursework awards, and the GPA achieved in these subjects may:

  • contribute to a graduate’s employment opportunities, and
  • be required for accreditation, or
  • be required for entry to postgraduate courses.

For these reasons the normal system of reporting results has been retained for these subjects.

In instances where Level 3 and above coded subjects already utilise Satisfactory/Unsatisfactory results as normal practice, these will be retained.

No, not initially. The system is implemented at a subject level basis, so the results system applies to all students enrolled in a particular subject in a specific study period in Teaching Period 1 (up to 27 July 2020).

However, after the publication of subject results:

  • Students who are seeking entry/transfer to a different course, or exit from a course, or have International Institutional requirements, and have successfully completed Level 1 and 2 coded subjects can apply for an Indicative Teaching Period 1 2020 (TP1 2020) GPA, and
  • Students enrolled in Level 3 and higher-level coded subjects can apply to have ALL passing results converted to a Satisfactory result and not have a GPA calculated for TP1 2020.

If you are transferring/applying to another course after Teaching Period 1 2020, taking an exit award or an international study abroad student you may apply for a Teaching Period 1 2020 (TP1 2020) GPA.

A TP1 2020 GPA is a calculation of an equivalent Grade Point Average (GPA) based on marks/grades awarded across all assessment tasks in subjects completed at Level 1 and 2 in Teaching Period 1, i.e. the GPA you would have earned if a GPA grading system was applied to your performance in the subject assessment.  Your TP1 2020 GPA will be provided to you in a formal Letter of Advice.

A TP1 2020 GPA does not change your earned GPA from your previous or future studies. The GPA awarded from studies prior to 2020 will be retained in academic transcripts even if a TP1 2020 GPA is approved.

If you require a Teaching Period 1 Indicative GPA because you are applying for a course, transferring to another course or leaving the University, you can apply using the TP1 GPA Letter of Advice form (available from 7 July)..

Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

Students who wish to change their result type in Teaching Period 1 from the normal results schema to Satisfactory (Non GPA) should complete the Request to Change Result Type for Teaching Period 1, 2020 application form (available from 7 July).

This change is irreversible and must apply to ALL passed subjects in the Teaching Period.

You must first consult with your course academic advisor or course coordinator to ensure you understand and accept the full effects of this change.

Contact should be made with the subject co-ordinator via email requesting an informal review, accompanied by a Notice of Extenuating Circumstances or Special Consideration form to support your application. This process allows for an individual subject result to be reviewed. A formal review may be necessary and you can submit an application using the Review of Final Subject Result form for this.

Applications to have individual subject results in Teaching Period 1 reviewed, to convert all passing results for TP1 subject to S, or to have a TP1 2020 GPA calculated must be lodged within 10 University working days of the publication of final subject results.

Your Level 2 coded subjects will be graded as Satisfactory/Unsatisfactory and your Level 3 subjects will be graded using the normal results system for that subject. The results for the Level 2 coded subjects will not count toward your GPA. Your GPA for Teaching Period 1 will be calculated on your results for Level 3 coded subjects, unless you choose to have your passing results in the Level 3 coded subjects converted to S.  If the latter is option is taken, you will not have a GPA generated for Teaching Period 1 and your GPA from the previous teaching period will be maintained.

A Withdrawn (WD) result will replace failing results of N (Fail), U (Unsatisfactory) or WF (Withdrawn with Fail) in subjects completed after 9 April in Teaching Period 1 2020.

A Withdrawn (WD) result indicates that you have not completed the requirements of the subject, but this does not reduce your course GPA. If the subject is required for your course then you will need to repeat the subject in order to pass and have it contribute to your course.

If you have been awarded an (Fail, Incomplete) result it will remain on your academic transcript and count towards your GPA, as it shows that you have remained enrolled in the subject (did not withdraw) but attempted less than 80% of the assessment.

Fail results U (Unsatisfactory), X (Fail, Incomplete) or N (Fail) that have been applied due to proven academic misconduct will remain on your academic record.

JCU takes academic integrity very seriously and academic misconduct is unacceptable under the JCU Student Code of Conduct . There is no change to the current Student Academic Misconduct Procedure . The non-GPA results scheme implemented to support students through COVID-19 will not impact fail results of U (Unsatisfactory), X (Fail, Incomplete) or N (Fail) that are applied as a result of proven academic misconduct.  These results will stand and will appear on your academic record.  We have more information about academic misconduct on the JCU Exams and Results website .

For Teaching Period 1 under the Academic Safety Net, students in Level 1 and 2 Coded subjects can apply for a TP1 Indicative GPA – Letter of Advice (Letter of Advice), where:

  1. the student is transferring/applying to another course after the ASN   Term; or
  2. the student is taking an exit award; or
  3. Scholarship/Bursary reasons

The Letter of Advice is not a final result and the student has no right of review under the Review and Appeal of a Final Subject Result Procedure. The Letter of Advice will not lapse or expire but will be subject to JCU’s published policies on admission and credit.

Frequently Asked Questions for JCU staff

You can find out more about what you need to work from home on the working from home page.

The University's Employee Assistance Program is available to JCU staff and their immediate families if they need additional support and assistance at this time. We encourage you to access the free, independent and confidential counselling support services of our provider, LifeWorks, who can be contacted at 1800 604 640.

You can also speak with other free services such as Beyond BlueLifeline and Headspace.

This is a difficult time for everyone and students may be facing increased stress due to financial, social and learning issues.

As announced by the Vice Chancellor on 15 April, a Student Success Support Package has been developed. This package has three key features Financial Support, an Academic Safety Net, and Health and Wellbeing. Visit to find out more.

We recognise that some of you in the JCU family are facing significant challenges too, but if you are in a position to help our students who are facing extraordinary circumstances, please consider making a donation to the Student Hardship Fund to help ensure our students can continue to pursue their dreams of completing their studies at JCU.

JCU offers a free, confidential counselling service to all enrolled JCU students. They can book a session on the phone or via Skype.

The Student Centre is able to assist students with academic queries. For information about the Non-GPA system, students can check out the Frequently Asked Questions section on the COVID-19 advice page.

Students can also speak to other free services such as Beyond BlueLifeline and Headspace.

It is important during this difficult period that we demonstrate empathy and understanding toward students and offer assistance wherever possible.

The Australian Government department TEQSA has created the Online learning good practice website to help higher education providers and teachers adjust to online teaching during the COVID-19 pandemic.

The site can assist in these areas:

  1. Getting started: best practice for establishing online learning
  2. Enabling staff to work with online learning
  3. Student experience
  4. Assessment integrity
  5. International perspective

We understand that some staff will be concerned about the possible health impacts of COVID-19 because of other medical conditions they may have, or those for whom they have carer responsibilities. If this is an issue for you then you should raise these concerns with your direct supervisor. We are aware of the need for flexibility in these circumstances.

Learn more about how to protect yourself here.

You can find information regarding Work Health and Safety policies related to COVID-19 on the Work Health and Safety, Policies, Guidelines and Forms page.

About self-isolation

If you’re travelling or returning to Australia you are required to self-isolate for 14 days. This applies to all travellers, including Australian citizens. For details, please see the Australian Border Force website.

People who believe that they may have been exposed to, or have COVID-19, are encouraged to call the 24/7 national hotline to seek advice – 1800 020 080.

If you are unwell or suspect you have been exposed you should self-isolate until you have spoken to a medical professional. Do not attend your school, university or workplace until you have been advised it is safe to do so, even if you are not experiencing symptoms - you may still be infectious.

If you have any questions, please contact the JCU Student Centre.


JCU Townsville Student Centre: Phone (07) 4781 5255 or freecall (within Australia) 1800 246 446.

JCU Cairns Student Centre: Phone (07) 4232 1000 or freecall (within Australia) 1800 246 446.