COVID-19 Advice Information for Students

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Information for Students

The COVID-19 situation has meant necessary changes to teaching and learning at JCU in order to keep our community safe. JCU official communications, government resources, and other important information have been gathered together below to keep you up to date and supported during this time. For subject specific information and support, be sure to stay in touch with your lecturers and tutors.

Student Success Support Package

At JCU, we know that many are in need of support because of COVID-19 and your feedback has helped us to build a Student Success Support Package. This package has three key features Financial Support, an Academic Safety Net, and Health and Wellbeing. Visit jcu.edu.au/studentsuccess to find out more.

Campus Access and Facilities

Find out more about return to campus protocols, campus access and facilities information.

Official Communications

Copies of all COVID-19 communication sent to students. Please note information contained in the communications below may not be the latest advice available. Please ensure you check your student email account for additional information.

To: All Students
From: Jodie Midson, Director, Student Services 
Subject: Preparing for Exams
Date: 28 October 2020


Dear Students,

With Study Vacation next week, we want to take this opportunity to wish you all the best with your upcoming exams.

Whether your exams are to be sat on-campus or online, the following information will assist you to be well prepared.

Exam timetable

Your personal exam timetable is available via StudentsOnline.

Exam types

You may find that you have some exams on campus and others online. Reading the Exam Types information will ensure you are familiar with how your examinations are presented.

In your LearnJCU Subject Site you should have received an announcement about each of your individual subjects’ exam structure and the contact email address for your College.

Testing your set up

By checking your set up now you can ensure that you are able to access your examination on the exam day. These Preparing for Exams at Home tips can guide you on how to get ready.

Practice exams

Those of you who have exam types that require use of specific software such as Respondus will be asked to complete a practice assessment at least two weeks before your actual exam. Your subject coordinator will communicate how and when this will take place for you.

Respondus and Respondus Monitor will require internet connection and a webcam. To ensure the best connection, check out how much bandwidth is required for Respondus Monitor to run.

If you don’t have a set practice exam for your subject, it is still a good idea to incorporate some trial online exam experiences into your study preparations.

A Content Query/Incident form will be located in your LearnJCU subject site in the Assessments folder, and in paper form in your exam room for on-campus hard copy exams. The form is to be completed and submitted after your exam if you had a content query (e.g. a specific question on the exam) or an unresolved incident (e.g. an image didn’t load; time delay due to internet interruption or the room was too hot/cold). This form can be used as evidence to support an application for special consideration.

To further assist, a Quick Guide is available to help you triage problems on the day.

Applying for on-campus exam space

There are limited places available on-campus for you to sit your exams should you not be in a position to take them at home. You can apply for an on-campus space to undertake exams due to special circumstances. Applications close Friday, 30 October at 5pm and students will receive notification of their outcome via their student email on Wednesday, 4 November.

While the on-campus exam space is supervised, there is no exam support provided on the day. You will be responsible for bringing your own equipment to your exam including pens, pencils, calculators and batteries.

What if I’m feeling unwell on an exam day?

As always, if you are feeling unwell on the day of your exam, please do not come onto campus. You can apply for a deferred exam or special consideration if your illness impacts your ability to sit your exams.

If you have an exam on-campus, you will notice that your supervisor may be wearing a face mask. Facemasks are optional for students and staff, and you may choose to wear one to your exam. Please be prepared to remove and show both sides of your mask to the Supervisor if requested. If you remove your mask during an exam, it is to be placed on your desk in clear view.

Online resources and support

A have a number of online resources are available to help you prepare for exams including study, wellness and troubleshooting tips. Peer Advisors are available to chat online between 10am and 4pm Monday to Friday, and you are able to book virtual appointments with the team for extra academic and study tips assistance.

We will also be on hand if you are having trouble on the day accessing your exam via 1800 246 446.

If you have any questions about exams please contact The Student Centre.

Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students
From: Jodie Midson, Director, Student Services 
Subject: Preparing for Exams
Date: 14 October 2020


Dear Students,

Your personal exam timetable is now available via StudentsOnline.

You may find that you have some exams on campus and others online. Make sure you have read the Exam Types information and are familiar with how your exam will be structured.

There are lots of resources and tips available to help you prepare for your exams and if you haven’t already, don’t forget to check out Exam Plan Week!

Seats on-campus

On-campus exam spaces are available for students who are unable to take online exams at home. There are limited spaces, therefore you must apply and receive pre-approval to sit your exams on-campus.

Who can apply
You are eligible to apply if:

  • your home environment is not conducive to sitting an exam
  • you have your own device but no or unreliable internet, or
  • you have no computer or web camera available to complete your exam.

Check out the example issues that may relate to you here: Should I book a seat on campus?

What happens on-campus?
These spaces will be in one of the JCU Computer Labs or a suitable area for you to bring your own device. While the exam space is supervised, there is no on-campus support provided. These are just places for you to complete your online exams. If you have multiple exams, please be aware you may not have the same room or place for each sitting.

Please do not attend campus if you are unwell; you can apply for a deferred exam or special consideration if illness impacts your ability to sit your exams.

How to apply
Applications open Monday 26 October. You will need to complete this form on or before Friday 30 October (applications may close sooner if spaces are exhausted). Space allocations will be made on Wednesday 4 November so please ensure you continue to monitor your student email account for further information. Spaces are allocated as ‘first in, first served’.

Additional exam support for students – register with AccessAbility

Submit your request for JCU AccessAbility assistance for the Study Period 2 exam period by Friday 23 October. AccessAbility may provide you with assistance and support, and where appropriate, adjustments or resources to ensure you’re able to successfully complete your exams. Find out more about this free and confidential service on the website.

JCU’s Learning Centre have a number of online resources to help you prepare for exams including study, wellness and troubleshooting tips. Peer Advisors are available to chat to online between 10am and 4pm Monday to Friday, and you are able to book virtual appointments with the team for extra academic and study tips assistance.

If you have any questions about exams please contact The Student Centre.

Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students
From: Jodie Midson, Director, Student Services 
Subject: Preparing for Online Exams
Date: 30 September 2020


Dear Students,

The first exams of Study Period 2, 2020 start soon and as the final couple of weeks of classes get underway, we have provided some resources to help with your exam preparation.

Your exam timetable will be available on Friday, 2 October, which you can access on StudentsOnline. You’ll find a list and explanation of the various online exam types and tips on our website.

If you can’t take exams at home

There are very limited places available on campus for students to sit their exams on-campus and these may fill quickly. Applications for spaces will open Monday, 26 October and we will send additional information about how to apply at that time.

Exam structure announcements

Before your exam, you will receive an announcement in your LearnJCU Subject Site about the exam structure and the contact email for your College (which could be the subject coordinator). This announcement is to occur no later than one week before your scheduled exam.

JCU campus facilities for exam preparation

JCU libraries in Townsville and Cairns are open. There are also virtual services available like ‘chat to a librarian’ if you can’t get onto campus.

Our campuses (including the CBD in Townsville and Cairns and computer labs) will remain open and accessible as study hubs for you to use during this period as well.

Social distancing measures are in place at all campus locations and we appreciate your support in ensuring that they are complied with. Remember it is important that you stay home if you are unwell.

Practice exams before your final assessment

Those of you who have exam types that use Respondus or Respondus Monitor will be asked to complete a practice assessment at least two weeks before your actual exam. Your subject coordinator will communicate how and when this will take place for you.

If you don’t have a set practice exam for your subject, it is still a good idea to incorporate some trial online exam experiences into your study preparations.

Prepare for the unexpected

It is very important that you check your set up now to ensure that you are prepared for exams. The Learning Centre’s Preparing for Exams at Home tips can help you to get ready.

JCU AccessAbility services

Students who have an illness, injury, disability or other short or long term health condition can register with JCU AccessAbility up until Friday 9 October 2020.

Accessibility may provide you with assistance, support and where appropriate, adjustments or resources to ensure you’re able to reach your full potential. You can register for, or find out more about, this free and confidential service on our website.

Copies of all official COVID-19 related communications will still be uploaded to the COVID-19 Information for Students webpage but please remember to continue to check your student email regularly, even during the study breaks as this is where key information will be communicated to you.

Best of luck with your exam preparation, please remember The Learning Centre are here to help ensure your academic success so please continue to make use of their services and resources.

Kind Regards,

Jodie Midson

Director, Student Services

James Cook University
CRICOS Provider Code 00117J (QLD)

To: Students enrolled in Chained Subjects
From: Jodie Midson, Director, Student Services 
Subject: Teaching Period 2 Results: Chained Subjects Update
Date: 27 August 2020


Dear Students,

With the changes to results for all unchained subjects in Teaching Period 2 (TP2) reverting to JCU’s standard result system, we wanted to clarify how this will affect the chained subjects that you have been enrolled in from Teaching Period 1, 2020.

Your subject results will continue to fall under the Academic Safety Net introduced in Teaching Period 1, 2020, to ensure your subject results remain unaffected from the changes in the first half of the academic year.

A chained subject is one where your final result is recorded in the last subject of the chain and this flows through to the remainder of the subjects. In Teaching Period 2, 2020 we will provide students with an Academic Safety Net for chained subjects only, which includes the following aspects:

  • Academic waiver on all fail results (except ‘X’ results and ‘N’ results from an academic misconduct outcome). This will automatically occur and you do not need to apply.
  • Non-GPA system (Level 1 & 2 chained subjects)

A Non-GPA system will be implemented for students enrolled in subjects for year level 1 and 2 coded chained subjects.

Students will receive either a Satisfactory or Unsatisfactory result schema for chained subjects coded Level 1 and Level 2.

For Unsatisfactory results, these will automatically be converted to a WD (Withdrawn) prior to Results Publication Date as per above Fail results section.

If you require an Indicative GPA because you are applying for a course, transferring to another course or leaving the University, you can apply using the GPA Letter of Advice form.

Please note that this application will not change your result from Satisfactory to a graded result, but will provide an indicative GPA only.

  • Change result type to Non-GPA system (Level 3 and above chained subjects)

Students will have the option to have passing chained subject results for year level 3 and above coded chained subjects converted to the Non-GPA system.*

Students who wish to change their result type for the chained subjects from the normal results schema to Satisfactory (Non GPA) should complete the Request to Change Result Type for Teaching Period 2, 2020 application form.

This change is irreversible and must apply to ALL subjects in the subject chain.

You must first consult with your course academic advisor or course coordinator to ensure you understand and accept the full effects of this change.

* Only subjects in the chain can be requested to change to Non-GPA results.  For example, Amanda is studying a chained subject AA1002 in Study Period 2, which is linked to AA1001 from Study Period 1.  Amanda has also enrolled in another unchained subject in Study Period 2, AB1001.  If Amanda applies for the change in result type to Non-GPA system only the chained subjects AA1001 and AA1002 will be changed, AB1001 will not be changed.

We understand that students may still be impacted by COVID-19 or encounter other difficulties during Teaching Period 2. JCU has a number of processes and options available to students including the ability to apply for special consideration, or even withdraw from subjects without financial or academic penalty

We are retaining the Notification of Extenuating Circumstances form which lets you self-declare in situations where you are expected to, but unable to, supply a medical certificate for documentation as part of an application for a JCU process. Please be aware that this form only replaces the supporting documentation, you must still apply for the relevant process such as special consideration.

If you have any questions or need help with anything in this email, your studies or anything else JCU related, please reach out to the Student Centre

Kind Regards,
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Teaching Period 2 Exams and Results
Date: 20 August 2020


Dear Students,

As we approach the middle of Study Period 2 we know you’ll have questions about exams, results and the increase in activity on campus.

Census Date for Study Period 2 is next week on Thursday 27 August. This is the date that your enrolment for the study period is considered finalised and you become financially liable for your subjects. Whether you are a full fee paying student or eligible to defer your fees, please check your student email account for any fees related emails that require you to take some action now.

Read on to see the latest announcements. If you have questions at any time the Student Centre are here to help.   

Results for Teaching Period 2
We will be reverting to JCU's standard result system for Teaching Period 2. This means that graded subjects will be assigned a final result that will count towards your GPA and fail results will no longer be waived. 

In consideration of those students who have been studying chained subjects during 2020, in courses like Bachelor of Medicine/Bachelor of Surgery, Bachelor of Dental Surgery, Bachelor of Veterinary Science, Honours and some Graduate Diploma courses there will be an extension of some elements of the Academic Safety Net from Teaching Period 1. More detail will be communicated directly to those affected students.

We understand that other students may still be impacted by COVID-19 or encounter other difficulties during Teaching Period 2. JCU has a number of processes and options available to students including the ability to apply for special consideration, or even withdraw from subjects without financial or academic penalty. There are also a range of free and confidential support services and resources available to you.

We are retaining the Notification of Extenuating Circumstances form which lets you self-declare in situations where you are expected to, but unable to, supply a medical certificate for documentation as part of an application for a JCU process. Please be aware that this form only replaces the supporting documentation, you must still complete an application for the relevant process such as missing a class or special consideration. Completing the form does not guarantee your application will be successful.

Teaching Period 2 Exams 
The majority of exams and final assessments for Teaching Period 2 will be online however some subjects may have mandatory on-campus attendance requirements. 

We recently invited you to complete a survey about your online exam experience and we have incorporated that feedback into our decision making. In particular, students asked for more detailed descriptions of exam types and their delivery. Based on that we have changed the exam type names to be clearer for students. More information about the exam types can be found on this webpage.

Your subject coordinator will communicate with you at least two weeks prior to your exam via LearnJCU. At this time, you will be advised of more detail about the exam, equipment requirements, accessing the exam and how to complete and submit.  

Supplementary and Deferred Exam Periods
Due to the impact of COVID-19 the supplementary/deferred exam period will be held at a different time than in previous years for Study Period 2. This schedule is based on the College the subject belongs to, not your individual course. 

If you receive a supplementary or deferred exam, you will be contacted by email with more information and your exam timetable.

Please refer to the information below for the scheduled supplementary/deferred exam period: 

9th – 18th December 2020: College of Healthcare Sciences; College of Medicine and Dentistry and College of Public Health, Medical and Veterinary Sciences subjects. 

11th – 15th January 2021: College of Business, Law and Governance; College of Science and Engineering and College of Arts, Society and Education subjects. 

Physical Distancing is the New Normal 
Like many of you, we are appreciating the relatively relaxed restrictions in Queensland, while extending support to those in other areas still dealing with COVID-19 outbreaks. 

Current Queensland Government advice recommends that you:

  • stay home if you are sick (and get tested for COVID-19 if you have any symptoms, no matter how mild)
  • regularly wash or sanitise your hands
  • take care to avoid touching your eyes, mouth and nose
  • ensure that you sneeze or cough into your arm or a tissue
  • stay 1.5m away from others, and avoid hugging, kissing, hand shaking and other close physical contact with people you don't live with.

Events on campus are beginning to return, and will continue provided there are no changes to Government health advice. However it is important that you continue to do your bit to keep yourself and the broader community safe. Following signed conditions and guidelines is crucial, and it's also important to remember that we all have personal accountability to ensure we don't become complacent. 

If you have any questions or need help with anything in this email, your studies or anything else JCU related, please reach out to the Student Centre

Kind Regards,
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: Students Attending 2020 Graduation Ceremonies
From: Jodie Midson, Director, Student Services 
Subject: An Update About Your JCU Graduation Ceremony
Date: 17 August 2020


Dear Students,

As you may already be aware, due to the COVID-19 restrictions a decision has been made to cancel all traditional JCU Graduation ceremonies for 2020.

Even though Queensland is enjoying relatively relaxed restrictions at the moment, there are still limitations on both the size and style of ceremony we could deliver, as well as ongoing restrictions on the ability for graduates and their family and friends to travel to a ceremony.

We are working on developing options to celebrate your achievements with you and these plans will be informed by changing restrictions as we move into 2021. Please ensure you check your student email as this is how we’ll send updates and invitations to you. We will communicate with more detail before the end of semester.

Students who were due to attend ceremonies earlier in the year may have already received digital and/or physical copies of your qualifications. For those due to complete their studies later in 2020, we will be in contact about those processes soon.

Congratulations for arriving at this point in your studies. As a JCU graduate you will be amongst a network of over 70,000 alumni and can access a range of benefits that will help support your career, professional development and life-long learning goals.

We’ll be in touch as more information comes to hand but if you need assistance in the meantime, just reply to this email or drop in to the Student Centre on Townsville or Cairns campus.

Kind Regards,
Jodie Midson
Director, Student Services  
James Cook University

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Returning to Campus in Study Period 2
Date: 23 July 2020


Dear Students,

Even though our campuses have remained open for students, the return to some face-to face-activities during Teaching Period 2 may be the first time some of you have physically been on-campus since the pandemic began.

Highlighted below are some of the changes you’ll notice in buildings and shared spaces when you are on-campus.

There are a number of things we as individuals can do to protect ourselves and our community against the risk of further COVID-19 outbreaks.

We’ve got more information about that below, but you can also view the Queensland Government COVID-19 prevention information online. Their website outlines general tips and advice as well as specific information for share houses, your home and staying safe and healthy while doing things like shopping, exercising or catching up with friends. 

Keeping safe is everyone’s responsibility, what are we doing and what can you do?

Increased Cleaning Schedules
JCU are ensuring that high traffic areas are cleaned in line with Government recommendations. This includes public spaces, rest rooms and other high touch surfaces around our campuses.

Hygiene
Hand sanitiser and/or antibacterial wipes are now available around campus. You may be asked to use them before you enter a particular room. The wipes can also be used to clean the surface where you are sitting. Hand hygiene is something we all need to take personal responsibility for. Please ensure you are washing or sanitising your hands regularly, even if it doesn’t seem like you’ve done anything to “get them dirty”.

It’s also a good idea to bring your own personal supply of hand sanitiser and a personal water bottle to campus as the water bubblers have been restricted in line with Government recommendations.

Physical Distancing Reminders
Signage has been installed on the floor and entry points to teaching, study and retail spaces. This includes indicators to help you adhere to physical distancing while queuing as well as defining entry and exit points.

Furniture and equipment configurations have been adjusted to accommodate the minimum distancing requirements. Please ensure that you do not move the furniture as it has been placed there for a reason.

It is important that wherever practical, you continue to proactively maintain 1.5m physical distance from people you don’t live with, and comply with the social distancing capacity thresholds of 1 person per 2 square meters in indoor spaces. It is a person’s right to ask you to keep your distance or step back, and where rooms are at capacity you can be asked to leave. These principles apply even if you are somewhere that has no visible signage or instructions.

Stay Home If You Are Sick
When you arrive on campus we are assuming that you are well and not putting yourself or others at risk. There have been many documented cases where COVID-19 has been spread by people who either displayed no or minor cold-like symptoms who didn’t realise they’d been exposed to the illness.

This one is really important and to this end, we are keeping the Notification of Extenuating Circumstances form in place for you to self-declare in cases where a medical certificate would have ordinarily been required. Please remember, the Notification of Extenuating Circumstances form is to be used as supporting documentation but you still need to actually apply for processes such as Special Consideration.

If you are worried about illness, please ensure you have read and are familiar with Government advice about when you should and where you can be tested for COVID-19.

Student Success Support Package
Changes have been made to the Extraordinary Student Support fund so students who are facing the hardest of financial circumstances during Teaching Period 2 can continue to receive support.

We are also still considering other aspects of the Student Success Support package, including assessment and results, and will be providing more advice on this soon.

The start of the study period is a good time to check in with yourself and those around you, and put strategies in place to take care of your mental health as part of any study plan you make. Read the Health and Wellbeing information for more ideas.

Student Experience Survey
Current first and final year students may soon receive an invitation to participate in the 2020 Student Experience survey which is conducted by the Australian Government Department of Education, Skills and Employment.

Participants are randomly selected from particular cohorts of higher education institutions like JCU. While voluntary, the Student Experience Survey results and data are used by universities and the government to improve the student experience. All responses are confidential and no personal data is linked to responses. You can find out more information on the QILT website or in the email when you are invited to take part. 

Getting Ready for Study Period 2
Classes start next week and whether you’re one of our students studying online, have face-to-face classes on-campus or a combination of both, The Library and The Learning Centre both have a host of workshops, short courses and information sessions that can help set you up for success.

If you are a continuing student who needs study planning advice or a new student who needs assistance with credit for previous studies, you can either book an online or phone appointment with an Enrolment Officer or drop in to see them in Townsville or Cairns Student Centres between 10 am and 2 pm daily.

For all other enquiries, the Student Centre team are here to help.

We’re looking forward to welcoming you back for Study Period 2, either virtually or from an appropriate physical distance.

Kind Regards,
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Non-GPA Results System Information
Date: 10 July 2020


Dear Students,

Following the results release earlier this week, we wanted to provide additional clarity around the options available to you under the Non-GPA Results system and clarification on how the system was developed.

After receiving student feedback, the Non-GPA Results system was finalised and communicated to you by email on 17 April this year. Information about the Non-GPA Results system is published on the Academic Safety Net page on our website.

Deadlines for Applications: For applications such as appeals and reviews you can submit the relevant request for 10 university working days after all your results have been released. This applies to both students who have results being released later this month and students who are sitting supplementary or deferred exams.

For students who received all of their results on 7 July, you can apply up to Tuesday 21 July.  

Level 1 and 2 Coded Subjects: if you are a student completing your first study period your GPA will show 0 (zero) even though you have passed subjects, whereas all other students will see their cumulative GPA from last study period.

If you need a TP1 Indicative GPA calculation, you can request it using the TP1 Indicative GPA - Letter of Advice. This should only be used if you are required to formally supply your results such as applying for a new course or a scholarship.

Please note that this will not officially change your result from Satisfactory on your academic record, and will not reflect in your GPA.

The Satisfactory/Unsatisfactory system was introduced for Level 1 and 2 coded subjects because they are foundational and generally won’t impact upon graduate employment outcomes or postgraduate study.

Level 3 Coded and Above Subjects: Students in Level 3 coded and above subjects can choose between the GPA System or Non-GPA System, and apply to convert their result (s) after discussing the potential impact of their choice with their Course Coordinator/Academic Advisor. Please note the change applies to all subjects and is non reversible.

Some of these subjects already utilise Satisfactory/Unsatisfactory results, while others were graded. The original result schema for each subject was retained because these can be required for admission to postgraduate courses or as criteria for job applications.

Student Feedback about Results
It is not possible to make further changes to the Results system for TP1 now, as this has been reported to the Tertiary Education Quality and Standards Agency as our response to COVID-19.

Student feedback is being considered for the result schema and Academic Safety Net for Teaching Period 2 however a final decision has not yet been made on this.

At the time of making the decision to change the results system, there were considerable unknowns and much uncertainty in relation to the way we lived and studied. The intention of providing the Academic Safety Net including the Non GPA system and academic waiver of fail results (except X) was to ensure students were not detrimentally impacted academically.

At that time disruption to studies and changes to assessment were highly possible. The solution needed to be consistent across student cohorts, while ensuring the ability for course progression for both students who were able to do well this study period as well as those whose results were at risk of being negatively impacted.  

Update on Queensland Borders
Students are reminded that if they are returning to Queensland from Victoria, or a declared COVID-19 hot spot they will be required to undertake hotel quarantine under the directions of health officials and police at their own expense as per previous communications.

However, from midday 10 July, students can now apply for a border pass to enter Queensland under a specific exemption relating to Higher Education rather than one based on residency – that is:
Any person who is a student at a higher education institution or boarding school and is entering Queensland for the purposes of receiving instruction, including a parent or guardian accompanying a student who is a minor.

If you have any questions or need assistance getting ready for Study Period 2, please contact The Student Centre.

Kind Regards,
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Tahnee Leman, Acting Director, Student Services 
Subject: Additional Information For Students
Date: 2 July 2020


Dear Students,

It is now less than a month before Study Period 2 commences, with classes starting on 27 July. With changes occurring frequently and rapidly it is important you stay up to date, so please continue to monitor your student email address regularly.

Timetable and Class Registration
By now, you should have either had direct communication from your college or checked campus attendance requirements (if any) using the Search Tool for Students.

The timetable for Teaching Period 2 will be available from Monday 6 July. This means you can view available class times and start planning your schedule for the rest of the year. We have more information about enrolment and your timetable online.

Class Registration opens between 14-17 July. View the opening schedule online. If you are enrolled, we will send you reminders as Class Registration approaches but we also recommend proactively knowing what you need to do and when.

Teaching Period 1 Results
Results are released on Tuesday 7 July. The Academic Safety Net information will be updated with information on how to change your result type, or request a Teaching Period 1 Indicative GPA.

Please be aware some sanctions can cause your results to be withheld, until various financial or academic obligations are resolved so now is a good time to check if there’s anything you’ve missed.

Common sanctions include but are not limited to:

  • overdue library items
  • outstanding fees
  • outstanding paperwork.

In most cases you would have received reminders or notifications about these matters. View common sanctions and actions required online.

Supplementary and Deferred Exams
If you have received a supplementary/deferred exam you will be emailed your new exam timetable on Wednesday 8 July. If you do not receive an email, you can contact the JCU Exams team.

As with recent exams, a limited number of places are available on campus for you to apply to complete online exams if you cannot do them at home or in another location. Applications for on-campus exam spaces will be open from 5 pm Wednesday 8 July until 12 pm Friday 10 July. More information about this will be sent via email if this applies to you.

It is important to be ready for your exams so make sure you check out the study and wellbeing resources The Learning Centre have put together to help you prepare.

Return to Campus Protocols
When you are on-campus, for a class or to use facilities like the Library that are open for all students, it is important to remember that the COVID-19 situation is not over. We need to continue social distancing and other Government-recommended hygiene activities to keep ourselves safe and healthy.

Please check your contact details are up to date in eStudent now, and keep them up-to-date during the semester.

What you need to do may vary depending on the type of activity and where you are but some things we need you to focus on include:

  • Completing attendance records legibly and accurately for non-timetabled activities as these will be used for contact tracing purposes if there is a reported case on campus. The timetable provides us student cohort detail and we can reach out if needed.
  • Considering downloading the COVID-Safe app if you haven’t already.
  • Using hand sanitiser stations when you arrive to class and other shared spaces such as the Library.
  • Ensuring you follow instructions on signage and staff directions.
  • Leaving 1.5m between you and other people including those in your group, when you are moving around campus, and when you are waiting for a class to start.
  • Not moving furniture around, as it has been spaced to ensure safe social distancing.
  • Staying home if you are sick, including those times when you are just a little unwell

Other than when you are performing lab and practical work where PPE is always required, you do not need to wear a face mask to campus. You may have seen an increase in some members of the public choosing to wear masks as part of their daily lives. Please be aware that it does not mean they are sick, it just means they are choosing to take additional precautions to protect the wider community while they are away from their homes.

Returning to Queensland from Victoria
Earlier this week, the Queensland government made announcements about the state border opening.

Effective from midday Friday 3 July, people arriving from or travelling through Victoria need to quarantine for 14 days. This is at their own expense in a Government designated hotel, as if you were returning from overseas.  Costs are likely to be $2,800 for one person or $3,710 for two adults sharing the room. It is our understanding that you can apply for a payment plan or to have part/all of the fee waived if you meet eligibility criteria for hardship or vulnerability. You can see information about eligibility and how to apply on the Queensland government website.

If you arrive before midday Friday 3 July you will need to self-quarantine. The JCU residential colleges can accommodate residents who are self-quarantining.

If self or Government quarantine is going to impact your ability to start classes, please contact your Head of Discipline or course coordinator as soon as possible.

YourJCU Surveys extension

We are keen for your feedback on subjects and teaching and so we’ve extended the survey opening timeframe until 6 July. Please access via your subject site or click on the email link sent to you.

Student Experience of Final Exam/Assessment surveys open now
We would like to hear about your experience of the final assessment/examination changes in Teaching Period 1, 2020.

The survey should only take a couple of minutes to complete. As the survey platform will be undergoing maintenance on between 1am – 1pm on Saturday 4 July please plan to complete it outside of these times.

We are continuing to reintroduce as many in-person student support services as we can in the lead up to Study Period 2 but while some are still only available virtually, we’ve got all our contact details in one place.

The Student Centres are open for in person, phone, email and online chat enquiries and are always here to help.

Kind Regards, 
Tahnee Leman
Acting Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Tahnee Leman, Acting Director, Student Services 
Subject: Planning for Teaching Period 2
Date: 18 June 2020


Dear Students,

During this week Course and Subject Coordinators started sending SP2 information including any on-campus attendance requirements.

If you have not received any communication, this means you may have a combination of attendance requirements depending on the subjects you choose to enrol into. To find out more you can use the new Search Tool for Students.

New Online Search Tool for Students: Find Your SP2 Attendance Requirements

Check information about attendance requirements for your subjects with the online Study Period 2 Attendance Requirements Tool.

This tool provides a broad overview of attendance requirements for subjects which may have in-person requirements. The tool does not include subjects that are coded as external or online availabilities or modes.  There is no detail about subject content or the timetable. The information is provided as a guide until your final timetable is released.

Your College will continue to communicate relevant information specific to your course, subject or circumstances that may impact your studies

Timetable and Class Registration from 6 July
The Teaching Period 2 timetable will be available from 6 July. Opening dates and times for class registration are staggered according to study periods and Colleges.

  • Class registration for all applicable postgraduate subjects opens on 14 July at 10 am
  • Undergraduate subjects open between 15 and 17 July.

The full class registration schedule is on our website.

Personal Travel and Living Arrangements

In the last email on 4 June, we gave you information about how to apply to travel back to Queensland if you are currently interstate.

If you have on-campus attendance requirements, please start finalising your return to Queensland. There is information about how to apply for an Entry Pass into Queensland for both those with a Queensland residential address and those without on the Queensland Government website or on the 4 June email to JCU Students.

International Students with on-campus attendance requirements should contact the International Student Support Team via email (internationalsupport@jcu.edu.au) to discuss possible options for you.

There are still on-campus accommodation options available for Teaching Period 2 in Townsville and Cairns, including short term options for students attending campus for intensive or block mode subjects.

Find out more at the JCU Accommodation website.

YourJCU Subject and Teaching Survey Closes Soon

The YourJCU Subject and Teaching Survey is an opportunity for you to provide feedback about your student experience of subjects and teaching at JCU.

Whether you’re providing praise or criticism, you’re welcome to express your views in your own words. We’ve put together some information about how to provide constructive feedback on our website

You can access the survey via the link sent to your student email account, or by using the “Tools” or “Books and Tools” area in your individual subject sites on LearnJCU.

Personalised Study Planning Support  
Our Student Centre can provide in person, phone, email or online chat assistance if you need help preparing for Study Period 2 or want to make changes to your enrolment. You can contact us online, or reply to this email and let us know a good time to get in touch with you.

For those of you who have now finished studying until Study Period 2, we hope that you enjoy your break. JCU student support teams stay open year round, so you don’t need to wait until the start of the next study period to get in contact with us.

We will be in contact again before results are released on 7 July to give you information about the Academic Safety Net, how it might apply to you and other important information relating to your course progression so please continue to monitor your JCU email address.

Kind Regards, 
Tahnee Leman
Acting Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Planning for Teaching Period 2
Date: 4 June 2020


Dear Students,

There is quite a bit of information for you to get through in this email, as it provides clarity to assist you in planning for your Teaching Period 2 (TP2) study.

Enrolments for Teaching Period 2 are open. We will soon start communicating subject-specific information to enrolled students, so we recommend that you proceed with enrolling if you haven’t already done so.

Return to Campus Plan for Students
Following the relaxation of Government-requirements, a phased return to campus for students is underway. You can read more below and see further detail in the attached infographic (PDF, 714 KB).

When scheduling face to face classes on campus, we’ve prioritised the tutorials, workshops and laboratory sessions that need experiential learning. Study Period 2, 7 and 8 campus attendance details will be communicated with students by 19 June, and the Study Period 2 timetable will be released on 7 July.

You may notice some changes to the scheduling, and also the way your classes are run. This is to ensure the recommended and regulated social distancing and hygiene measures can be complied with.  

We know that as life settles into the “new normal” some students may not be in a position to return to on campus classes as timetabled. Once the timetable is released, please communicate with your course or subject coordinator(s) if you have genuine circumstances that mean you are unable to commit to the scheduled classes.

It is also possible that there may be times during the study period where individuals or cohorts need to self-isolate or take additional precautions, and we are planning for how this will be managed in a way that has minimal disruption on your studies.

Online Lectures in Teaching Period 2
Lectures will remain online for the rest of the year. We have taken student feedback into consideration to make some changes to their delivery to provide a more interactive learning experience, better suited to the digital format.

Your learning materials will be made available to you at least 24 hours before a scheduled session and recordings will be in accessible formats. We will also be deploying software in subjects that allows for alternative formats of your files e.g. a word document to an ePub to view on your phone or to listen to as an mp3 file. Look out for this in your TP2 subjects.

Returning from Interstate
We understand that some students have been studying online from other states and territories in Australia. While state borders are still closed for leisure visitors, students returning to study can travel.

Those of you with a Queensland residential address will need to complete a resident border pass application online. It’s a quick and easy form to complete and approval is generally emailed to you instantly.

If you don’t have a residential Queensland address, you can still travel back for study purposes. You are considered an “exempt person” under border restrictions and can complete this form online.

If you are an interstate student, please start planning to return to campus if your personal circumstances allow.

International Students
Please know that those of you studying in your home country are valued members of the JCU community and we can’t wait to welcome you here as soon as travel becomes possible for you.  

We are continuing to work on possible options for you and will give you more information as soon as we can. In the meantime, our International Student Support Team are still available to provide you with assistance and help while you’re overseas.

Placements and Field Trips
As more industries and workplaces transition back from the restrictions, we are working on having placements and field trips back where possible during TP2. There are many factors impacting how these will run so more details will be communicated as they are available.

Your On-Campus Services

JCU staff also have a staged return to campus, with a priority on in person student services.

Earlier this week, the front counter service teams returned in both the Douglas and Smithfield Student Centres. The team are excited to be able to see you in person again, so feel free to say an appropriately socially distanced hello if you’re on campus.

Call centre support is running from 7:45 am – 5:00 pm during the exam period and our extended online chat hours of 8am to 6pm remain in place.


There is still a lot of information to be released to you in the coming weeks so please continue to check your student email regularly, even when you are on a break between study periods.

Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: On Campus Exam Request Applications Open Now
Date: 25 May 2020

Dear Students,

As mentioned in an email on 21 May, on-campus exam spaces are available for students who are unable to take online exams at home. There are limited spaces, therefore you must apply and receive pre-approval to sit your exams on-campus.

Students who may be eligible include:

  • those whose home environment is not conducive to sitting an exam
  • those with their own device but no or unreliable internet, and
  • those without a computer or web cam to complete assessments with.

Who can apply
All JCU students are able to apply, but as spaces are limited we ask that you consider your personal circumstances and only request to sit your exams at your nearest JCU campus if you have tried and failed to find an alternate solution.

What happens on-campus
These spaces will be in one of the JCU Computer Labs or a suitable area for you to bring your own device. While the exam space is supervised, there is no on-campus support provided. These are just places for you to complete your online exams. If you have multiple exams, please be aware you may not have the same room or place for each sitting.

If you are successful in applying to sit your exams on campus, please be aware there are social distancing and other protocols in place and you will be responsible for adhering to all signage and/or instructions from the exam supervisor. Respectful behaviour is essential. If technical exam trouble arises that requires a phone call you will need to leave the room to take this.

Please do not attend campus if you are unwell; you can apply for a deferred exam or special consideration if illness impacts your ability to sit your exams.

How to apply
You will need to complete this form on or before Thursday 28 May (applications may close sooner if spaces are exhausted). Space allocations will be made on Friday 29 May so please ensure you continue to monitor your student email account for further information. Spaces are allocated as ‘first in, first served’.

Home set-up Many of you have already undertaken practice exams or subject activities such as quizzes utilising your own equipment and venues, which replicate your exam conditions. As you have tested this out already it is highly recommended you replicate these conditions for the upcoming exams.

Additional exam support for students – register with AccessAbility

Submit your request for JCU AccessAbility assistance for the Study Period 1 exam period by Friday 29 May. AccessAbility may provide you with assistance and support, and where appropriate, adjustments or resources to ensure you’re able to successfully complete your exams. Find out more about this free and confidential service on the website.

JCU’s Learning Centre have a number of online resources to help you prepare for exams including study, wellness and troubleshooting tips. Peer Advisors are available to chat to online between 10am and 4pm Monday to Friday, and you are able to book virtual appointments with the team for extra academic and study tips assistance.

If you have any questions about exams please contact The Student Centre.

Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Preparing for Online Exams
Date: 21 May 2020

Dear Students,

The first exams of Study Period 1, 2020 start soon and as the final couple of weeks of classes get underway, we have provided some resources from The Learning Centre to help with your exam preparation.

If you haven’t already done so, you can view your exam timetable on StudentsOnline. You’ll find a list and explanation of the various online exam types and tips on our website.

JCU campus facilities for exam preparation
JCU libraries in Townsville and Cairns have had their opening hours extended to help students prepare for exams. You can view the daily hours, including virtual services if you can’t get onto campus, on the Library website.

Our campuses (including the CBD in Townsville and Cairns and computer labs) will remain open and accessible as study hubs for you to use during this period as well.

Social distancing measures are in place at all campus locations and we appreciate your support in ensuring that they are complied with. Remember it is important that you stay home if you are unwell.  

Practice exams before your final assessment

Those of you who have exam types that require use of specific software such as Respondus will be asked to complete a practice assessment at least two weeks before your actual exam. Your subject coordinator will communicate how and when this will take place for you.

If you don’t have a set practice exam for your subject, it is still a good idea to incorporate some trial online exam experiences into your study preparations.

Prepare for the unexpected
Your exam timeframe has been scheduled to factor in more time than you need to complete the assessment. It is very important that you check your set up now to ensure that you’re ready for exams. The Learning Centre’s Preparing for Exams at Home tips can help you to help you get ready.

Before your exam, you will receive an announcement in your LearnJCU Subject Site about the exam structure and the contact email for your College (which could be the subject coordinator). This announcement is to occur no later than one week before your scheduled exam.

We’ve created a Quick Guide to help you triage problems on the day. You can also apply for special consideration and/or a deferred exam.

The Query/Incident form that you have previously had available in face-to-face exams can still be used in online assessment. The link to this form will be located in your LearnJCU subject site in the Assessment folder. The form is to be completed and submitted after your exam if you had a content query (e.g. a specific question on the exam) or an unresolved incident (e.g. an image didn’t load or time delay due to internet interruption). The form may be used to support further applications, such as special consideration.


JCU AccessAbility services
Students who have an illness, injury, disability or other short or long term health condition can register with JCU AccessAbility up until Friday 29 May 2020.

AccessAbility may provide you with assistance, support and where appropriate, adjustments or resources to ensure you’re able to reach your full potential. You can register for, or find out more about, this free and confidential service on our website.

If you can’t take exams at home
There are many reasons why it is preferable to take online exams at home, including the ability to control your space and test your set up. We understand however that some students may not be in a position to do this. There are very limited places available on campus for students and they may fill quickly.

The exam spaces on campus are just that, spaces for sitting exams. Staff will monitor access and ensure distancing protocols, but there will be no technical or academic support provided in these spaces. Support will be identical to that available to students sitting exams online at home. We ask for your support in keeping on-campus spaces available for students in genuine need. If you are using the on-campus venues we appreciate your cooperation around the need for respectful behaviour and adhering to hygiene protocols.

Students in need will be able to apply for an on-campus computer, or a “Bring Your Own Device” seat for your exams. Applications for spaces will open on Monday 25 May and we will send additional information about how to apply at that time.  Applications will close when available spaces are filled. If demand exceeds the spaces available, unsuccessful applicants will be advised and will need to make alternative arrangements.

Coming up next
Preparations are also underway for Study Period 2, including timetabling ahead of Class Registration. There will be a change to the way online content is delivered for lectures and those classes that are remaining online and we will communicate more information about this to you all soon.

Copies of all official COVID-19 related communications will still be uploaded to the COVID-19 Information for Students webpage and shared on the JCU: Current Students Facebook page but please remember to continue to check your student email regularly, even during the study breaks as this is where key information will be communicated to you.

Best of luck with your exam preparation, please remember JCU’s Award Winning Learning Centre are here to help ensure your academic success so please continue to make use of their services and resources.


Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Planning for Final Assessment, Exams and Beyond
Date: 7 May 2020

Dear Students,

While there are still a few weeks of classes to get through before your final assessments and exams for this semester, we understand that there are questions about the relaxation of restrictions by Government and what Teaching Period 2 (TP2) will look like.

We have put together some information about the final assessment and exam period and we can also share some initial details about returning to campus, including Teaching Period 2.

Study Period 1 exam types and schedules
As we mentioned last week, the exam timetable will be published this Friday 8 May. Exam timetables can be viewed at StudentsOnline.  

All exams and final assessment will take place via LearnJCU. Visit the Exams website to learn the types of online exams you will encounter.

The Learning Centre are hosting an Essential Tips for Taking Exams online session on Thursday 14 May. The event is part of our week long virtual Exam Plan Fair which has a host of activities, events and resources to help you prepare for the upcoming exam period.

It is recommended that you test your own device and troubleshoot any issues that arise well before online assessment and exams, and for this reason public computers are not considered an ideal option.

It is a good time to start planning for your final exams, whether your study area is a suitable place to take exams or to relocate to a quieter zone of your home. Talk to your family or house mates about this, write up the timeslots somewhere for all to see, and make sure you’ve allocated sufficient time including advising your part-time work if needed.

Special consideration and deferred exams
JCU has introduced an Academic Safety Net as part of our Student Success Support Package however it is important to note that you can still access existing exam processes such as applying for special consideration or a deferred exam if you need to.

You can complete a Notification of Extenuating Circumstances form to self-declare where documentation like a medical certificate is usually required to complete your application.

Return to campus plan:
With the relaxation of restrictions by the Government, the University may conduct on-campus essential activities in certain disciplines from May through to July. There is much to consider in prioritising which activities may return, possible timing, and how we comply with health regulations, social distancing and cleaning. We will be adhering to Government directives, which currently require that any on-campus activities are deemed to be essential.

We are also developing the timetable for Teaching Period 2 and it is likely that a staged approach will see some disciplines and year levels return to some on-campus activities while others continue online. Our approach is flexible to ensure that there will be minimal disruption to the way you study if the situation changes again due to local or national outbreaks of COVID-19.

There will be no face to face lectures in TP2. Either pre-loaded weekly recordings and materials will be available or a scheduled Collaborate lecture will be offered and recorded.

Tutorials/labs/workshops and practicals will be either on-campus or wholly online.

We will be focusing on highly interactive learning experiences for students whether your classes are online or a mixed attendance mode.

For students who can’t return to campus due to travel restrictions or personal circumstances, arrangements will be made for you to do what you can remotely and then catch up at a later date.

We will continue to update you as the overall return to campus plan is developed so please continue to monitor your student email address and the COVID-19 Information for Students website.

Your college may also communicate cohort-specific information to you at a course, year or subject level.

Personal and academic support services
We remain committed to ensuring that you are not disadvantaged by the COVID-19 situation, so the Student Success Support package measures will remain in place to provide you with additional assistance so please continue to explore the range of financial, academic and personal support options available to you.

If you need further assistance or aren’t sure of something, The Student Centre are always happy to help.

Kind Regards,
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Study Period 1 Exams Update
Date: 29 April, 2020


Dear Students,

We know this teaching period has been different to most, and there is some uncertainty around the upcoming assessment period. Included below is more information about this, as well as support opportunities available to you. We are now in Week 9 of Study Period 1 (SP1) and while there are still four and a half weeks of teaching left, some of our focus and attention is towards the final assessments and exams.

Study Period 1 exams and examination period
As first advised in the COVID-19 email on April 6 there will be no on-campus exams in SP1. Amended Subject Outlines have outlined the different assessment methods. Online assessments and exams will be scheduled during the examination period (6 – 19 June) to prevent clashes and ensure that you have no more than two assessment events on any one day.

Online exam timetable release 8 May
We will be publishing the online exam timetable on Friday 8 May. This is later than the original date of 1 May, as it has taken some time and effort to ensure minimal risk of clashes or changes. You will receive more information about the online exam schedule and procedure as soon as the timetable is finalised.

Study and exam help and resources
Exam Plan Fair is a week-long event being held from 11 – 15 May with a host of virtual activities to assist with exam preparation, including wellbeing tips and techniques ahead of the exam period.

The library’s collection of past exams are a great way to consolidate your knowledge of the subject matter and prepare for your final assessments. The Learning Centre have a host of great resources and support services for students. We’ll be adding to these resources and supporting your transition to online exams in the coming weeks.

Student Success Support Package: financial, academic and wellbeing assistance for JCU students
We hope that you are exploring the support options available as we all navigate this different way of learning and working. The Student Success Support Package offers assistance and resources across three key areas: financial including support payments, parking permit refunds and penalty free tuition fee deferrals; academic which includes the Non-GPA results system, waiver of most fail results and additional flexibility for extensions and withdrawals. Plus a range of free or bulk billed telehealth and online services to support your physical and emotional wellbeing.

Additional information

We are continuing to keep the Student COVID-19 website up to date with the latest information, frequently asked questions and copies of correspondence. The Student Centre have extended live chat options between 8am and 6pm weekdays (closed weekends and public holidays) and are always able to assist with any questions you have.

Kind Regards,

Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)
From: Jodie Midson, Director, Student Services 
Subject: Student Success Support Package
Date: 20 April, 2020

Dear Students,

Last week the Vice Chancellor Professor Sandra Harding announced a Student Support Success Package to assist students who are in need of support due to COVID-19. The package has been designed in response to feedback received from students and will undergo further refinement as circumstances require.

Details are available on the website here.

The application process has been streamlined to one application form and we are encouraging students who are in need to apply for Financial Support. Information about the Academic Safety Net, Health and Wellbeing services, and FAQs are also on the website.

  • Financial assistance
    • Fast Track Student Support Fund offers grants of up to $400 cash and a $100 technology bursary to provide immediate cash flow assistance to students who don't qualify for Government benefits.
    • Exceptional Student Support Fund makes available extended support for those students facing the hardest of circumstances. Assessed on a case-by-case basis, this fund provides assistance with daily essentials through financial grants of up to $2,000 or Electronic Funds Transfer payments of $50 per fortnight. This fund is for those in exceptional circumstances.
  • An Academic Safety Net will help reduce the potential impact of COVID-19 on academic results. This includes non-GPA gradings, changes and flexibility in assessment as well as access to online counselling, Library resources and support services.  It is important to note the clarification provided about assessment flexibility and a waiver of WF, U and N results on academic records where at least 80% of subject assessments have been completed.
  • Increased student support and wellbeing resources. Our student support teams are available for online and phone assistance. We've also introduced bulk billed TeleHealth services for students at JCU Health and JCU Physio Clinic. The full range of health and wellbeing support resources for students are available here
  • Parking refund. If you purchased a six- or 12-month parking permit between January and March 2020 you will be eligible for a refund. We will contact students directly by student email to organise a refund.
  • Thank you for your patience and feedback over the past weeks and for your commitment to JCU.  We’re in this together and you can depend on our support.

    Your Student Centre team are here to help if you have any questions or need further assistance.

    Kind Regards,
    Jodie Midson
    Director, Student Services
    James Cook University
    CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)

From: Jodie Midson, Director, Student Services

Date: 17 April 2020


Dear Students,

Earlier this week the Vice Chancellor wrote to you about the need for further clarity around the non-GPA results system.

A major decision has been to waive N, U, and WF results, supported by a non-GPA system in foundational years (typically, Level 1 & 2 coded subjects), and to offer flexibility to students in coded subjects at Level 3 and above.

Over the last week, we have listened to your feedback and have made modifications to the approach to achieve this.

Students in coded subjects at Level 3 and above will have the opportunity to make an informed decision after results are published and, if you wish, to request a Change of Results Type for ALL passed subjects to Satisfactory (S) results.  You will be able consider your passing grades, your current GPA, your previous GPA and to consider implications of your decision (e.g. transfer to/applying for courses) before submitting the form.  On submission, you are providing consent to the University to make the change in the results recorded for you. If you wish to retain the grades that have been awarded you may do so.

Key Information:

  • A Change of Results Type application can be made within 10 University working days after results are published if you wish to have your subject results at Level 3 and above converted to Satisfactory (S) results type.  This action is for ALL passed subjects in TP1, 2020.
  • The Review of Final Subject Result procedure will apply in the following circumstances:
  • Individual subject result review - this is an existing procedure. You will still need to go to your Subject Coordinator first to commence the informal review process (e.g. I was awarded a ‘C’ grade and I think it should be a ‘D’).
  • TP1 2020 GPA – for students in Level 1 and 2 coded subjects who wish to apply for a TP1 2020 GPA calculation.  This is applicable to students who are exiting a course, applying for entry or transfer to a course, or where an International Institution requires a calculated GPA.
  • TP1 2020 Change of Results Type – for students who wish to convert ALL passing grade subject results to Satisfactory (S) result types.

Forms are to be developed for procedures 2 and 3 and will be available prior to the publication of results for Study Period 1, 2020.

We have updated the Frequently Asked Questions on the Student COVID-19 page with the detail of these changes.

We hope that these modifications to the Results System for Teaching Period 1, 2020 help you feel confident about completing this study period without the risk of adverse academic impacts.

Academic support and assistance developing a strategy for success this study period is available to you via:

The Learning Centre (for students studying at JCU Australia campuses or online)
The Resource Centre (for JCU Brisbane students)
Learning Centre Singapore (for JCU Singapore students)

Your Student Centre contacts for your campus can also help connect you to the JCU student support services if you’re not sure who to contact.

Kind Regards, 
Jodie Midson
Director, Student Services
James Cook University
CRICOS Provider Code 00117J (QLD)

To: All Students (Australia)

From: Professor Sandra Harding, Vice Chancellor and President

Date: 16 April 2020


Dear Students

This is a challenging time for the world and our place in it. The past weekend highlights for many of us how much life has changed and that our new reality requires time for adjustment – in our daily lives and in the way we learn. It also impacts our families and others we share our lives with. Education however has never been more important, for it teaches us the value of life – a good life – and develops character and skills to embrace a brighter future, whatever the circumstances.

As a university we are committed to ensuring your studies can be completed in the time expected, while also protecting your health and wellbeing. The goodwill I have seen among people over the past weeks gives me hope that this will be so and it has been reassuring to see the Australian Federal Government deliver a package for universities that guarantees funding and offers flexibility in its use.

Over the past two weeks we have listened carefully to your feedback and it has helped us build a Student Success Support Package which has some important features:

  • An Academic Safety Net which includes non-GPA gradings, changes and flexibility in assessments, and access to online counselling, Library and support services. The non-GPA component is being refined further and more about this will be shared with you shortly.
  • Fast Track Student Support Fund will be launched this week, as will an Extraordinary Student Support Fund for those students living with exceptional hardship. The detail around these funds is being finalised including how to apply and where means testing or evidence of hardship may be required. Applications for this support will be open on Monday 20 April.
  • Health and wellbeing initiatives which include telehealth services being made available through JCU Health and the JCU Physiotherapy Clinic, parking refunds, and practical advice about online learning, maintaining social distancing, working at home with kids, and exercise to help with sore heads, necks and shoulders.
  • Official communication is now available in one easy to find place – COVID-19 Advice page.

However challenging our personal circumstances, and I recognise these are very hard for some, I believe we will look back on this time and see the best in those we study and work with; our families, neighbours and those in whom we trust to save lives.  Education has shown over centuries to offer protection against an uncertain world. The present is no different.

With warm regards,

Sandra

To: All Students (including JCU Australia, JCU Brisbane and JCU Singapore, excluding HDR Students and JCU Online)
From: Jodie Midson, Director, Student Services 
Subject: COVID-19 Advice for Students #6
Date: 9 April 2020

We are heading into a well earned long weekend for Easter after our second week of online learning. We hope that you are able to use this time to rest and recharge.

In this email you'll find information about the new grading system, how we can help you get access to a computer at home, using campus facilities and Census Date.


Results system update

We recognise that many students are transitioning to a new way of learning, and that this requires adjustments to the way we deliver and assess learning outcomes. As advised in the Provost’s Covid-19 Update on 26 March, we are implementing a simplified grading system for this Teaching Period.

Over the last week, we have listened to your feedback and have made modifications to the system to reflect this. We have heard that those of you in the final years of your courses feel that your GPA this teaching period is important for employability or entry into postgraduate courses. By not recording fail grades on academic transcripts, when a subject is genuinely attempted, some pressure would be reduced.

Key information:
* Individual assessment pieces will still be graded as listed in your subject outline even though the overall grade will be Satisfactory or Unsatisfactory. This ensures you are still receiving feedback to help you reflect on your performance and plan future studies.
* Students may be eligible to apply for a Teaching Period 1 GPA if they are graduating from a course or hoping to transfer to another one.
* Changes to the process for Level 3 and above coded subjects.
* Updated information about maintaining scholarship eligibility.
* Information about pre-requisite subjects and receiving credit for the subjects studied.
* We've updated the Frequently Asked Questions on the Student COVID-19 page with all of the detail.


IT Resources Assistance Scheme

We understand that some of you don’t have easy access to equipment to support online learning.

If you do not have a computer or internet at home, our IT Resources Assistance Scheme may help.

Who is it for?  JCU Australia coursework students who plan to continue and complete their studies, and can demonstrate a genuine need for a computer and/or internet access to study online off campus.

As there is a limited amount of computer and internet resources a decision will be based on your responses to the application questions, including a personal impact statement.


What is included?  
* All in one computer (including keyboard and mouse) and/or
* Prepaid 4g Internet or WiFi dongle


Key information:
* Applications will be preferenced according to genuine, demonstrated need; it is not first in, first served.
* Applicants will need to provide information about current home technology set up, financial circumstances and a brief personal statement to apply.
* Successful applicants will be able to collect devices from the Townsville or Cairns campus, there is no delivery available.
* Successful applicants will receive computers and/or internet in working order however the package does not include ongoing support or warranty.
* Computers will be supplied with Windows10 Home. JCU's Office365 and other student software can be used on these computers; other software and licensing requirements will be the responsibility of successful applicants.
* Successful applicants are not required to return the devices.


How to apply
The application form, and instructions on how to complete it, can be found here.


Campus access and facilities

Campuses remain open to students to use computer labs and the library in both Townsville and Cairns. You can use your JCU ID cards for swipe access to the city campuses.


Census Date is April 14

We are here to help with any last minute questions about paying or deferring your tuition or SSA Fees before Study Period 1's Census Date on Tuesday.

Information is available on the Fees and Financial Support website or you can phone, email or chat with the Student Centre.

We hope you stay safe over Easter. The quiet period over the long weekend will be experienced differently by each of us. If you're feeling overwhelmed, the JCU Safety and Wellbeing website has helpful information sheets and community contacts you can reach out to 24/7.

Check out our What's On(line) page for things you can do and ways to stay connected with your friends and family.

Until next week,


Jodie Midson
Director, Student Services

To: All Students (except those enrolled at JCU Brisbane, JCU Singapore or JCU Online)

From: Professor Chris Cocklin, Provost

Subject: COVID-19 Student Update:  Number 5

Date: 6 April 2020

Key Points:

  • No on-campus final examinations for Teaching Period 1
  • More resources to help with online learning
  • Campus facilities are open

As the University responds to COVID-19, we know you are facing your own challenges.  In recent weeks we have been developing easier ways for you to reach us and access support during this difficult time and these can now all be accessed via the COVID-19 Support page.

No on-campus final examinations for Teaching Period 1

While we are still working through the modification and scheduling of assessment tasks for each subject, your feedback has helped us prioritise the following information:

  • No final, face-to-face examinations will be held on campus for subjects being completed in Teaching Period 1 (subjects commenced prior to 27 July).
  • Online assessment and exams to be held in the examination period (6-19 June) will be scheduled to prevent clashes and ensure that you have no more than two assessment events on any one day.
  • We will be working with students who require reasonable adjustments to ensure assessments can be completed.

We are committed to ensuring you can complete your course in the normal timeframe and will continue to provide updates on how assessments will be conducted as these are finalised.

More resources to help with online learning

We understand that online learning is a new environment for many students. Online learning contains resources and helpful hints to assist you with the transition to studying at home, academic assistance, and to chat with a learning or peer advisor.  We are here to help, and encourage you to take advantage of these services.

Campus facilities are open but social distancing applies

While all our services have transitioned to online, our libraries and computer labs can be a safe place to access Wi-Fi to download material. Please respect social distancing is the law and your help can save lives. Our City campuses in Townsville and Cairns are also open for students who need a place to go.

All the best for your studies this week.

Professor Chris Cocklin

Provost

JCU is Still "Here" to Help You

We may not be providing face to face service anymore, but our JCU teams are still here to support you virtually.

We've wrapped up how to contact everyone on this webpage but if you're stuck for how to reach the area you need, The Student Centre are always happy to help point you in the right direction.

Library & Computer Access for Students

As of April 3rd, both on campus computer labs and The Library are still open for JCU students.  We know how important accessing these areas are for our students, and these spaces will remain open and accessible, subject to government guidelines and regulations.

Please note that only students may access these facilities, you are not permitted to bring visitors (including family) into these spaces. It is important that social distancing measures are adhered to while on campus.

Don't forget you can always access the dedicated FAQs up to date with the latest information about access to the library.

From the IT Helpdesk

The IT Help Desk team is here to assist with your IT questions Monday to Friday, 8am to 6pm AEST (closed weekends and Public Holidays).

We are here to help you as you settle into online learning. You are welcome to call, email or log a ServiceNow request for us if you need IT Support.

You can also visit last week's Student Bulletin to see information about additional, course specific software that is now available for you to use on your own device.

From the Careers and Employability Team

JCU Careers and Employability – Appointments and Resources

If you need help with your career planning, decision making and job applications we have appointments available via Zoom, phone and email. Please phone us to book an appointment on Townsville: 4781 4711, or Cairns: 4232 1150. The JCU Careers and Employability website is full of free resources to assist with your career development and transition into professional employment, you can also keep up to date with our news on Facebook.

The Food Pantry (Townsville & Cairns)

There is a Food Pantry set up for students who live off campus to use. It is stocked with various non perishable food items, toiletries (including sanitary items for women) and other essentials.

Townsville - The pantry is located in the JCU Security Safe Zone next to the Student Centre. Security staff will be in the room 24 hours a day 7 days a week.

Cairns - The pantry is located on the first floor of the library. The library is open from 7:30am – 10pm on swipe card access.

To make sure we can help as many students as possible, per person and per item limits do apply so please refer to signage at the Food Pantry for more information and sign in as directed. Please bring your own bag and use the hand sanitizer provided before taking items.

What's On(line) To Do

JCU has a full page of free online activities that you can participate in with, or without, friends while you're at home.

From Mario Kart to watching adorable penguins, to seeing the world, there are plenty of great ways to relax, have fun, and learn something new!

Scholarships Closing Soon

Australian Orthopaedic Association Joint University Scholarship
Richard Hays Foundation Dean of Medicine Bursary
HEB Memorial Bursary 

Campus Walking Track Closures

Please note that the walking tracks on campus are now closed. For those who still want to get active outside, please keep up to date with Cairns and Townsville council advice on public area access.

JCU Student Association Update

Stay Active! JCUSA is hosting live training sessions on their Facebook page weeknights from 5.30pm!

The Townsville bike workshop will be closed to walk-ins this week but you can still book in for a bike service, as long as you call ahead and make appropriate arrangements - including a safe handover.

To: All Students (except those enrolled at JCU Brisbane, JCU Singapore or JCU Online)

From: Professor Chris Cocklin, Provost

Subject: COVID-19 Student Update:  Number 4

Date: 3 April 2020

Key Points:

GP health service for all JCU students

Placements

Study tips and free student counselling

Official communications

GP Health service for all JCU students

A GP health service is available via telephone for all JCU Students.  No matter where you are currently living a Telehealth consultation (via videolink or on the telephone) can be booked by calling 07 4781 4495. The service includes prescription renewal, mental health, and the day to day health concerns we all have at some point.  If a follow up examination is required this will be advised after the Telehealth consultation is complete.

Placements

We understand how important placements are to students and are working hard to plan a future which is changing at a rapid pace.  This is a priority for us as many aspects around placements are being determined by government regulations and individual workplace responses to COVID19.  We will keep you up to date.

Study tips and free student counselling

Social distancing and self-isolation are important to save lives. For students this means adapting to operating from home which may be challenging.  There are some great tips available including 9 ways to win at working and studying from home.  This article also links to free student counselling.

Official communications

All official comms from JCU are now easy to find in one place – visit the Covid-19 Advice.

This is a difficult time for us all but together we are able to achieve much more than we could have imagined only a couple of weeks ago.

Professor Chris Cocklin

Provost

Subject: COVID-19 Student Update: Number 3

Action required: Review information provided and visit JCU COVID19 Website

To: All Students (except those enrolled at JCU Brisbane, JCU Singapore or JCU Online)

From: Professor Chris Cocklin, Provost

Date: 31 March 2020

Dear Students

Key points:

  • Access to extra data and IT support
  • Resources to assist with online learning
  • How to give feedback on your online learning experience
  • Placements
  • Contacting JCU staff
  • Getting your questions answered

By now most of you will be accessing your learning materials online.  There are still some practical or laboratory-based classes which require an on-campus presence, but in the main teaching is now being delivered online.

This is a major adjustment, for both staff and students; staff learning how to teach and assess content in an accessible and reliable format, and students adapting to learning in an online environment.

I am sure there will be challenges for us to confront over the coming weeks. We will do our best to manage these so you can complete your course in the usual timeframe. Please be patient as we work through the various issues.

Access to Extra Data and IT Support

Access to extra data

Many telecommunications providers are offering additional data at no extra cost for pre-paid and post-paid plans (including TelstraOptus and Vodaphone).  Now is a good time to take advantage of these additional resources as you transfer to online study. Please contact your mobile/internet service provider for more information.

Contact point for IT support

If you are experiencing difficulties please contact the IT Help Desk., email ithelpdesk@jcu.edu.au or call 4232 1777 (Cairns) or 47815 500 (all other north Queensland campuses)

Best Browser for JCU Learn

Chrome is preferred, more information on supported browsers are available at the Blackboard site.

Best website if you are having trouble with JCU Online or Collaborate

Visit https://www.jcu.edu.au/learn/guides/accessing-lectures-and-tutorials-online for advice, trouble-shooting and how to access specific advice.

Access to on-campus IT facilities

At the current time, students can access General Access Teaching Computer Facilities

(GATCF) labs on campus by swipe card access.  These are being monitored to ensure that only JCU students are accessing them and that physical distancing and hygiene requirements are being observed. This may change over the coming days if government regulations require these to be closed, and we are working to identify other ways we can continue to provide access if that becomes the case.

Online Learning Resources

The Learning Centre has developed a suite of resources to help you adjust to online learning and stay connected.  Visit https://www.jcu.edu.au/students/learning-centre.

Our Library is also continuing to provide learning and information resources and can provide consultation services via their chatline.  Please visit https://www.jcu.edu.au/library/covid-19 for the latest advice.

Academic divisions and colleges are also deploying resources to support you to adjust to online learning.

Providing feedback on Learning Online

We are seeking early feedback on Lecture Recordings and Collaborate Subject Rooms. We have designed two surveys to your capture feedback and to provide insight into more effective resources and training.

Collaborate Subject Rooms Survey

Lecture Recordings Survey

I would encourage you to provide feedback so that we are aware of issues and can improve the learning experience for students.

Placements

I understand that the arrangements around placements are causing anxiety for many students.

Many aspects around placements are outside of our control at the current time, being determined by government regulations and individual workplace responses to COVID19.

I can assure you that subject co-ordinators and staff within the Colleges are working with accreditation bodies and the relevant industries to identify solutions to help you to complete your placements and other course requirements, and to graduate as soon as possible and in full compliance with any accreditation requirements.

Your subject co-ordinator or placement co-ordinator will keep you updated as information relevant to your course comes to hand. Please be assured that we are working on this as a matter of priority.

Contacting JCU Staff

Many JCU staff are working from home or will soon be transitioning to this arrangement. The best way to contact staff is via their email address.

Getting your questions answered

We have been updating the Frequently Asked Questions site to respond to questions received following my updates but I know this is not exhaustive.

We’ve made it easy for you to give us Feedback and let us know the information you need right now. Just click on the blue “Feedback” icon on the right of your screen when you area on our COVID-19 website.

Including your contact details is optional but we would like to be able to get back to you personally so please consider using your @my.jcu.edu.au email address when you are completing the form.

I do hope that you are adjusting to the changes in your University environment. Please do reach out if you are experiencing difficulties and the JCU staff will do their best to assist.

Regards

Professor Chris Cocklin

From the Student Centre

Welcome to the first, new look, new direction Student Bulletin. We'll still be sending these out to you every Friday during the main teaching periods and rounding up the latest news, tips and resources available to you now that we're in an online learning environment.

It is always ok to not be ok, but if you need personal support or assistance during this rapidly changing and at times challenging period, the JCU Student Equity and Wellbeing team are here for you.

Student Centre Front Counter Closure:

We are still available during our normal operating hours via phone, live chat and email. Face to face service in the Student Centres will no longer be available from Monday March 30, 2020.

You might not be able to see us in person for awhile but we are still here with you to help with whatever you need. Find our contact details here.

From the Library and Learning Centre

Library FAQs and Operations:

We're keeping dedicated FAQs up to date with the latest information about access to the library but if you need more help, connect with JCU Library staff via Chat, Email or Phone. You can also stay up to date with Library news and opening hours by following JCU Library on social media.

The Learning Centre

As of March 2020, all Learning Centre services are now fully online, including a remote Peer Support Desk. Find out more here.

Transitioning to online learning can be difficult in normal circumstances, let alone our current environment. We've put together some resources to help get you started and will continue adding to these regularly.

From the IT Helpdesk

We've been busy working on getting you access to systems and software you previously needed to be on campus to use. This is also a good time to take another look at our IT Essentials for Students page. Don't forget all JCU students have free access to Office 365 including One Drive for online file storage while you have an active enrolment.

IBM SPSS For Students: IBM currently have a special limited-time license agreement to allow staff and students to access SPSS Statistics on their personal devices so that you can continue your studies during the COVID-19 pandemic. Click here to access this offer.

Matlab: Mathworks currently have a special limited-time license agreement to allow staff and students to access Matlab on your personal devices during the COVID-19 pandemic. Click here to access this software.

Adobe: Adobe has provided temporary at-home access for JCU students, so that you can continue your studies during the COVID-19 pandemic. Find out how to install and set up Adobe at home.

We are here to help you as you settle into online learning. You are welcome to call, email or log a ServiceNow request for us if you need IT Support.

From the Careers and Employability Team

JCU Careers and Employability – Appointments and Resources

If you need help with your career planning, decision making and job applications we have appointments available via Zoom, phone and email. Please phone us to book an appointment on TSV: 4781 4711, or CNS: 4232 1150. The JCU Careers and Employability website is full of free resources.

Graduate Employment Opportunities – Apply now!

Graduate Programs are open now! If you are in your final year of study you can apply for Graduate Programs now (positions commence in 2021) – many are closing this Sunday 29 March so please check out all of the opportunities listed on JCU CareerHub and GradAustralia, as well as the company websites. All of the organisations that were due to attend the Careers Fairs last week have opportunities for JCU students (ranging from volunteer to graduate employment) please view the Exhibitor lists for both campuses and search their company websites to find out more.

Employable Me Webinar – Mastering Interviews and the Pitch

Learn how to overcome your nerves, pitch your skills and abilities, confidently respond to the interview questions and convince the recruiters that you are the best fit for the position. When: Tuesday 31 March, 10am-11am – Book via JCU CareerHub and receive the Zoom link.

Scholarships Closing Soon

JCU Halls of Residence Bursary (Townsville on campus accommodation)
North Queensland Gas Pipeline Regional Women's Scholarship
Ross River Solar Farm Regional Women's Scholarship

JCU Student Association Update

Need help interpreting JCU’s student policies and procedures?

Professional Student Advocates are available to assist you to navigate the Policy Library, understand which Procedure applies and advise you of your options on a myriad of issues that may arise during your course. This is a free and confidential service offered through the JCU Student Association and is independent of JCU.

Online Advocacy

Please see the latest updates on the JCUSA website about changes to face to face appointments.

Free Virtual Fitness & Recreation

If you don't already follow them, make sure you connect with the JCU Student Association on Facebook.
From free live streamed fitness classes (no equipment needed) to other fun, online events, they're helping the student community stay connected.

Subject: COVID-19 Student Update:  Number 2

Action required: Review information provided and visit JCU COVID-19 Website

To: All students (except those enrolled at JCU Brisbane, JCU Singapore or JCU Online)

From: Professor Chris Cocklin, Provost

Date: 26 March 2020

Dear Students

I would like to update you on JCU’s response to COVID-19 and measures being put in place to assist you as we make changes to the learning and teaching arrangements.

As I said in my update to you on Monday, our priority is to enable you to complete your course with as little disruption as possible and in the normal timeframe.  

I would also like to assure you that we will do everything possible to ensure that students are not disadvantaged due to the move to an online teaching environment this Semester.

Key Points

  • JCU is open.
  • Amended Subject Outlines posted to LearnJCU tomorrow.
  • Census Date for Study Period 1 extended until Tuesday 14 April.
  • Changes to results system for subjects commenced prior to 27 July.
  • Simplified process for notifying JCU of extenuating circumstances impacting your studies.
  • Monitor JCU COVID-19 website for latest advice

JCU is open to staff and students
We are working hard to keep as many services and facilities as possible open to students in what is a constantly evolving situation.  This will continue for as long as it is safe to do so, and while we ensure we comply with government requirements around social distancing, hygiene and working from home.

While access to some buildings and service points may be restricted over the coming days, we will continue to deliver learning materials and support services through digital technology.  

I can provide the following specific advice:

Subject learning materials – Your course coordinator and subject coordinators will keep you informed of learning materials and attendance requirements through LearnJCU or email.

Library – The library buildings in Townsville and Cairns are open, however building access and face-to-face service points may be restricted over the coming days, so please visit the Library website for the most up-to-date advice.  Library staff will continue to deliver their full range of online services and add additional services where possible.  Please visit https://www.jcu.edu.au/library to access these services.

Student Services – Student Central is open in Townsville and Cairns but will be stopping face-to-face counter service from Monday 30 March.  Staff will deliver these services through other channels with information on how these can be accessed available from https://www.jcu.edu.au/jcu-contact-information/student-centre or by calling 1800 246 446 (free call)

International Student Support – The International Student Support team continues to operate on campus from The Student Centre in Townsville and Cairns. Please email internationalsupport@jcu.edu.au if you require support.

If you are an international student who has returned home and you have not already advised us, please advise the International Student Support team as soon as possible.

Equity, Wellbeing, Careers and Employability – These services are being provided by Zoom or phone.  To access the services and make appointments, please:
Phone: Cairns 4232 1150 and Townsville 4781 4711
Email: studentwellbeing@jcu.edu.au careers@jcu.edu.au
Online (AccessAbility Services, Counselling and Wellbeing) https://www.jcu.edu.au/student-equity-and-wellbeing/contact-us

The Learning Centre -  A full range of services is available, for information and assistance visit  https://www.jcu.edu.au/students/learning-centre/contacts/contact-form or email a Learning Advisor at learning@jcu.edu.au or for peer support, peeradvice@jcu.edu.au .

Amended Subject Outlines Available

Your Amended Subject Outline will be loaded to LearnJCU tomorrow.  Please read this and ensure you are familiar with any changes made to your attendance requirements, subject delivery, assessment or learning outcomes.  Please contact your subject or course co-ordinator if you have any questions or concerns.

Extension of Study Period 1 Census Date
Census Date is when your enrolment for the study period is finalised and you become financially liable for each subject you are enrolled in.

The Census Date for Study Period 1, 2020 has been extended to April 14 (originally March 26). Further to this, while the original Payment Due date has already passed, we are not commencing usual processes for outstanding fees until after April 14, 2020.

Some students may still have fees, forms or other requirements outstanding. We will be contacting these students and advising what you need to do before the new Census date. This will be sent to your student email account.

Students can see information about what Census date means to you at the Fees and Financial Support website.

Changes to Results System
We understand that this is a stressful period for students, especially those who are moving from face-to-face delivery to an online environment delivery mode.  To reduce the pressure on students, particularly those who feel their academic performance might be adversely affected, we will be implementing a simplified grading system for subjects commenced before 27 July 2020.

Under the simplified results system, students will be issued with a subject result of Satisfactory or Unsatisfactory upon completion of the subject.  These results will not be counted toward your course GPA and a notation will be included on your Academic Transcript indicating that these were the only results available at this time.

Exceptions to the scheme will apply where it is required for professional accreditation or entrance requirements to higher degrees.  

More information on how this impacts you will be provided by your Course Coordinator or Academic Head in the coming days.

Notification of Extenuating Circumstances Form for Students
We have introduced a Notification of Extenuating Circumstances form for you to use for a number of processes whereby supporting documentation like a medical certificate and/or letter from a health professional (including mental health practitioners) may have been required in the past.

This includes assessment extensions; missed attendance at a compulsory class; deferred exam applications; special consideration requests and withdrawal without financial and/or academic penalty.

This form enables you to self-declare your circumstances for your application. Once you have completed this form, a copy will be emailed to you so that you can attach it to your application form in lieu of usually required documentation.

It is important to note that this form only replaces the documentation requirement, it does not replace the need to apply for the process relevant to your circumstances (e.g., deferred exam). It also does not guarantee your application will be successful.

The form is available online and via the JCU App.

JCU COVID-19 dedicated website
Please continue to monitor the University’s COVID-19 page for information and advice.

We are all aware of the considerable difficulties being imposed on everyone as a result of this virus. Our aim is to ensure the continuity of your learning and, as best we can, your personal wellbeing. I ask for your patience and understanding as we make the necessary changes to ensure the best outcomes for you. Above all, look after yourselves while we navigate these difficult times.


Professor Chris Cocklin
Provost

Subject: COVID-19 Student Update: Number 1

Action required: Review information provided and visit JCU COVID-19 Website

To: All students (except those enrolled at the Brisbane or Singapore campuses)

From: Professor Chris Cocklin, Provost

Date: 23 March 2020

Dear Students

I am writing to advise you of the arrangements we are putting in place at JCU to ensure continuity of your learning and studies as we manage the restrictions imposed by COVID19.

Your success is our first priority and we are making the necessary arrangements that will allow you to continue with your studies with as little disruption as possible and in a fully supported environment.

We are also aware that you might need additional flexibility with your studies during this time and so we are working through ways to accommodate this.  Our focus is on keeping you enrolled and engaged so you can successfully complete your subjects this semester in the normal timeframe.

We appreciate that these are difficult and uncertain times, particularly if you are away from your family and support network, and I encourage you to reach out to your subject or course co-ordinator, one of the university support services and/or fellow students if you need help with either your studies or your personal well-being.

Key points:

  • There is no coursework teaching at the University this week (23-27 March). This is to enable staff to prepare for a move of your learning resources to online formats, supporting the calls by government for people to maintain physical separation.

    Teaching will resume on Monday 30 March. Your Course or Subject Coordinator will notify you of your subject arrangements for that week by Friday 27 March.
  • From Monday 6 April, all subject lectures and where possible, all other types of classes will be taught in an online format (noting that some will be available earlier). Alternative arrangements to enable on-campus laboratory and practical components will be made where applicable.

    Learning and personal support is available to assist you to transition to online learning and manage other difficulties you are experiencing.

    Residential colleges remain fully operational and are safe for students.

    Campus facilities are open and available for you to stay connected. Please take advantage of the facilities that are provided for you.

    We will keep you informed of developments through regular email updates and dedicated COVID19 website including FAQs.

Teaching Pause – 23 – 27 March


There will be no coursework teaching at the University, including lectures and tutorials in person and online at the University from Monday 23 March for one week only (Week 5 of Semester 1). This pause in teaching will provide staff with the opportunity to develop resources and modify subjects for online delivery so you can continue your studies with confidence.


Students enrolled in the following programs are not impacted by the pause in teaching:

  • Postgraduate online courses in Data Science, Nursing, MBA (Global) and Psychology
  • Remote Area Teacher Education Program (RATEP)
  • Higher Degree by Research
  • Students currently on placement or internship
  • Specified courses/programs as notified by the Discipline
  • Specified external subjects as notified by the Discipline

All nursing and midwifery courses (Cairns, Mackay, Mount Isa, Townsville and External) are exempt from the pause, and students have been notified of the supported online learning arrangements that apply from Monday 23 March.


Unless otherwise notified there will be no assessment conducted during the week of 23-27 March.


Class Resumption on 30 March


Teaching will resume on Monday 30 March. By this week, some subjects will be ready for full online delivery and you may not be required to attend the campus. In other subjects, face-to-face teaching will continue as per normal timetabling, or with modified timetabling and your lecturers will assist you in making the transition to the new learning arrangement. Your Course or Subject Coordinator will notify you of your subject arrangements for that week by Friday 27 March.


Online Delivery from Monday 6 April


From Monday 6 April, all learning – lectures, seminars, tutorials, workshops, labs and practicals – will be available online to the extent possible. If the teaching cannot be delivered online, arrangements will be made to complete the requirement at an alternative time and/or alternative classroom arrangements to comply with spacing and hygiene requirements. Some essential knowledge and skills cannot be delivered online, but be assured that your program will be adjusted to ensure you meet all subject and course requirements prior to graduation.


Course and Subject Coordinators are reviewing assessment. Please check your LearnJCU site for details specifically related to your course and subjects. Changes made to assessment or other aspects will be reflected in revised Subject Outlines which will be posted to LearnJCU by Friday 27 March.


You do not need to change your enrolment status from internal to external.  Your existing enrolment status for each subject will be maintained even though materials will be made available to you online.


Learning and Personal Support


Academic staff will be developing materials and utilising media platforms to ensure that you can continue with your studies with confidence.  This will include written material, online lectures and collaborate sessions.  We understand that this is the first time many of you have studied in this format and we are endeavouring to make the materials as accessible and engaging as possible.


Staff in the JCU Learning Centre and Eddie Koiki Mabo Library are currently developing tools and information packs so that they can continue to support you as you make the transition to an online learning environment.  Much of this work will occur this week and updates will follow.


In the meantime, you can still access the Learning Centre and Library staff on campus through the usual channels (see points of contact below).
I would also like to remind you that confidential and professional counselling services continue to be available through JCU Student Equity and Wellbeing.


Residential colleges remain fully operational and safe for students


Our residential colleges are open and safe for students with government regulations around social distancing being adhered to.  Residents are encouraged to remain in on-campus accommodation so that they can access the various support services available.


JCU Campuses and Campus Facilities are open


While teaching will be moved online, our campuses will remain open to facilitate your engagement with activities and services that can still occur within the boundaries of social distancing and gatherings directions.


What facilities will be open: All buildings, retail and food outlets will be open where permitted by government (noting that requirements are changing progressively).  There are also covered outdoor WiFi enabled student spaces available on campus that can be utilised, but please observe social distancing requirements.


Library: The libraries will remain open while permitted to do so and offer a wide variety of resources and training to help you continue your study. Adjustments have been made to the seating to support social distancing requirements. You can also access training online and our librarians are offering consultations via Zoom.


On-campus social, health and wellbeing: You can access important services such as the Student Centre and JCU Health.  Health and wellbeing services will be moving progressively to appointments conducted by zoom or phone over the coming days.  For details on JCU Gym activities please visit https://www.jcusa.edu.au/gym/ for the latest information.  The Chaplaincy spaces in Townsville and Cairns are closed from midday today as per the government direction, and we will provide updates on the services available over the coming days.


Any campus activities which are still going ahead will be reconfigured to comply with social distancing guidelines. We will be relying on you to play your part in this and, if you need to self-isolate, you must do so. If you are still unsure as to what self-isolation means and how to put it into practice, please refer to Government advice.  If you are unwell and exhibiting flu like symptoms, please do not come to the campus.


JCU is also providing a safe environment for staff, students and visitors by increasing the frequency of targeted cleaning in public and shared spaces, with a focus on cleaning hard surfaces, providing hand sanitiser units and alcohol wipes in high-traffic areas, and raising awareness of healthy hygiene habits.  The routine use of face masks is not required, consistent with recommendations from the Australian Government and World Health Organisation in regard to their effectiveness.


Information and Contact Points


While it is a rapidly evolving situation, we will try to streamline the communication to ensure you get accurate, consistent and timely information that is relevant to you.


You should expect to receive information through the following channels:
University-wide information will be provided via Student Update emailed from my office (Office of the Provost) on a regular basis (weekly or bi-weekly) and also via the University COVID-19 website.  Frequently Asked Questions and other public health information will also be available and updated regularly.


Course or subject specific information will be provided by email or updates on LearnJCU from a member of College staff; for example, by course co-ordinators, subject co-ordinators, Head of the Academic Group or College Dean on as needed basis.


Cohort specific information will be provided as required via email from the following staff:
International Students: Manager, International Student Support
HDR Students: Dean, Graduate Research School
Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
Non-Townsville based students: Head of Campus or location
Residential College students: Deputy Vice Chancellor (Services and Resources)


Contact Points


Our standard student facing services are still available and we are developing tools to remain in touch with students who cannot attend campus. I would encourage you to continue to utilise the following services:
JCU Student Centre
JCU International
Indigenous Education and Research Centre
InfoHelp at JCU Libraries
IT Helpdesk


We are all aware of the considerable difficulties being imposed on everyone as a result of this virus. Our aim is to ensure the continuity of your learning and, as best we can, your personal wellbeing. I ask for your patience and understanding as we make the necessary changes to ensure the best outcomes for you. Above all, look after yourselves while we navigate these difficult times.


Professor Chris Cocklin
Provost

Subject: Advice to JCU Students – JCU on-campus teaching paused for a week from Monday 23 March

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 18 March 2020

Dear Students

Events over the weekend and this morning have meant a rapid review of the University’s response – in particular the further ban on public gatherings particularly in confined spaces. The measures announced by the Government are intended to slow the speed of community transmission of COVID-19 and, most importantly, protect those most vulnerable in our community.  

Today, I write to let you know that the University is implementing a one week pause for all face-to-face classes (including assessment) scheduled to be delivered on JCU’s Townsville and Cairns campuses, from Monday 23 March to Friday March 27 inclusive.

This week-long pause will enable your lecturers and the University’s professional staff to put in an intense effort to transition your lectures to an online format, review tutorials/labs/workshops formats, and ensure we can put appropriate further social distancing measures in place for you.  

I want to assure you that the Townsville and Cairns campuses will remain open during the pause week. All on campus students, including students living in on campus accommodation, should continue to attend to your study during the pause week with the Library, study areas, campus facilities and support services remaining open and available to you during this time and for the semester, subject to any further government directions.  

Keypath courses, the JCU GP Training Program, non-coursework postgraduate programs (including HDR programs), student work and clinical placements and internships as well as off campus course-related rotations that do not require in-person attendance on campus in Townsville and Cairns are not impacted by the pause.  

Classes on the Townsville and Cairns campuses will resume on 30 March for lectures, and tutorials/labs/workshops yet to commence online delivery.  

During this week, you will be able to discuss with your lecturers in person the changes taking place and how online delivery will work for you as well as learn how further social distancing measures have been put in place around the campus.  

It is important to note that you do not need to change your enrolment status from internal to external. Your existing enrolment status for each subject will be maintained even though materials will be made available to you online.  

If you are concerned about the possible health impacts of COVID-19 because of other medical conditions you may have, or the health impacts for those for whom you have carer responsibilities, you are encouraged to raise these concerns with your Academic Head or Head of Discipline. Your lecturers and support staff are well aware of the need for flexibility in these circumstances.

By the end of this week you will receive an email providing further details and advice.

If you have any more general questions, please contact the JCU Student Centre or email them at enquiries@jcu.edu.au or freecall (within Australia) 1800 246 446.

While there are no confirmed cases to date of COVID-19 on our campuses, it is critical that members of our community remain as safe as possible, while ensuring minimal disruption to teaching and research activities.  

Our priority in undertaking this work next week is to enable students to stay enrolled and complete their subjects within the normal study period time frame, particularly those who are about to complete their studies with us.  

I know this is a time of great stress for many in our community, just as it is for those elsewhere. Have no doubt that we are committed to your learning at JCU and securing the best possible experience for you. We will do all within our power to secure this for you in these extraordinary times.  

Please note that free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing.

Regards,
Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Subject: Advice to JCU Students about COVID-19 – JCU’s Australian campuses open and classes continuing as scheduled

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 15 March 2020

Dear Students

On Friday, the Prime Minister announced that the Government now advises against non-essential mass gatherings or public events of 500 people or greater with effect Monday. This is not in his words a ban, and it “doesn't include schools. It doesn't include university lectures.”.

Given this, we will need to review our University and public events scheduled from Monday to ensure we meet the Federal Government’s latest advice. I am advised that our lecture class sizes do not exceed 500 students at present, and Careers Fairs will go ahead this week as the expected numbers (based on last year) are significantly less within the rotation timeframes.  

Therefore, at the moment, on-campus classes are continuing as scheduled.  

A review of our events is being undertaken and there will be some postponements and cancellations of some events as a result.

The University is preparing for a transition to on-line teaching where it can from 06 April, and further advice on this will be communicated through your subject coordinators and broader University communications. For those subjects requiring on campus learning, accommodations for the social distancing are also being planned.

Today, Government made further directions regarding two weeks self-quarantining for all overseas travellers entering Australia with effect midnight tonight until further notice.  

Australia's Chief Medical Officer advises that the majority of people with COVID-19 infection (over 80%) have mild symptoms, not requiring any specific health intervention. Because it is so mild, many people with infection will continue working and interacting with the community. However, it can cause serious illness to the elderly and people with underlying respiratory conditions or chronic illness. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

We understand that some students will be concerned about the possible health impacts of COVID-19 because of other medical conditions they may have, or those for whom they have carer responsibilities. If this is an issue for you then you should raise these concerns with your Academic Head or Head of Discipline with a view to agreeing on how they can be addressed. Your lecturers and support staff are aware of the need for flexibility in these circumstances.

A reminder too, that if you feel unwell, you should not attend campus.

If you have any flu-like symptoms, had close contact with an infected person or recently returned from overseas, seek medical treatment. Call ahead of time to book an appointment and tell your doctor about your symptoms, travel history and any recent close contact with someone who has coronavirus.  

You can also call the National Coronavirus Health Information Line on 1800 020 080, or the Queensland Public Health Authority on 13HEALTH (13 43 25 84).

The University’s website is continually updated including with Frequently Asked Questions including some important facts around COVID-19 and precautions you can take for your own health.  

If you have any questions or concerns, please contact the JCU Student Centre or email them at enquiries@jcu.edu.au or freecall (within Australia) 1800 246 446.

JCU is taking, and will continue to take, the advice of Queensland Health and the Government in determining its response to COVID-19. If at some point there are confirmed cases which involve our JCU community, we will be guided by the health authorities as to what, if any, action the University should take at that time.  

I understand that this is a worrying time for many in our community, and it is a time of great uncertainty. Free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing.  

Please carefully monitor your own health - and all the best for your studies.  

Regards,
Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Subject: Advice to JCU Students about coronavirus (COVID-19)

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 9 March 2020

COVID-19 - JCU Preparedness and Response Planning

At JCU, we are committed to provide you with a healthy study environment.  

Accordingly, I wish to advise you that the University has activated our Critical Incident Management Team as we continue to monitor the progress of coronavirus (COVID-19),  ensuring the health and wellbeing of our community as a priority. Because of this, restrictions on some travel have been made for students (and staff) in addition to the guidance provided by the Australian Government Department of Health.

As you would be aware, a number of national initiatives are in place to tackle the spread of the virus, including travel restrictions and self-quarantining. Currently, Australian authorities have not called for special measures to be implemented, and therefore teaching and on-campus activities at JCU are continuing as usual.  

That means that lectures, tutorials and other associated learning activities, are occurring as scheduled, and students located in Australia who have not been exposed to or diagnosed with the virus should continue to participate in their on campus study activities as timetabled.

However, if you feel unwell, please do not attend campus.

If you feel unwell and have any flu-like symptoms, seek medical treatment. Call ahead of time to book an appointment and tell your doctor about your symptoms, travel history and any recent close contact with someone who has coronavirus.

You can also call the National Coronavirus Health Information Line on 1800 020 080, or the Queensland Public Health Authority on 13HEALTH (13 43 25 84).

I understand that this is a worrying time for many in our community. Free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing, Phone (07) 47814711 or (07) 42321150, or email studentwellbeing@jcu.edu.au.  

I want to assure you that there are teams across JCU working as quickly as possible to respond to the situation as it evolves, and plan for further action if required.  

Please keep an eye on JCU’s website, which will be regularly updated.  

Please carefully monitor your own health - and all the best for your studies.  

Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Non-GPA Q&A for students

We recognise that students are impacted in a variety of ways by COVID-19 and the transition to new ways of learning and assessment, and would like to do what we can to assist.

You may feel that your academic performance in this Teaching Period will be adversely affected, and that this could impact on your subject results and Grade Point Average (GPA).

For this reason, JCU has introduced the following initiatives to minimise the impact of the disruption caused by COVID-19 on your academic transcripts and GPA.

  • All FAIL results (excepting X) will be converted to a WD (Withdrawn) and will  not count toward your GPA,
  • A Non-GPA system will be implemented for students enrolled in foundational year (level 1 and 2 coded subjects), and
  • Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

A non-GPA system is a Result Type where students are awarded final subject results of either:

  • Satisfactory (S),
  • Satisfactory after sitting a supplementary examination or supplementary assessment (SS),
  • Unsatisfactory (U), or
  • X (Fail, did not sit for examination(s), or did not complete assessment requirements worth at least 80% of the total possible marks, or deferred examination not granted)

A Satisfactory completion (S) or (SS) means that you have met the requirements of the subject, and have accrued the credit points for that subject. This allows you to progress to higher level subjects.

As a Satisfactory result (S) or (SS) is not graded, the Satisfactory/Unsatisfactory results are excluded from your overall course GPA. Click here for more information.

The Non-GPA system will be applied to all Level 1 and 2 coded subjects across all JCU courses delivered in Teaching Period 1 2020 (subjects which commenced prior to 27 July 2020).

Level 1 and Level 2 coded subjects are any subjects which have a subject code where the first numeral is a 1 or a 2, for example, YY1003 and YY2003.

The original results system will be retained in Level 3 and above coded subjects (including some that already use the Satisfactory/Unsatisfactory result). Results achieved in Level 3 and above coded subjects in Teaching Period 1 2020 will contribute to a student’s course GPA as normal.

A Satisfactory completion (S) or (SS) is a passing result and therefore you will receive credit for completion of the subject. This means the subject counts as being completed as part of your course requirements, and the credit points assigned to the subject will be included in the calculations to determine how much of your course you have completed.

Supplementary examinations and assessments will progress as per subject outlines. Where a supplementary examination or assessment is not usually permitted, an alternative assessment item may be considered by the Assessment Committee, such as a special exam approved by a College Dean.

Yes, a Satisfactory completion (S) or (SS) result counts as meeting the requirements of that subject.

Yes, each individual assessment task will be marked as listed in the subject outline, and in accordance with the marking criteria/rubrics provided in the subject outline.

For many assessment items this will include receiving a numerical mark or grade with a weighted contribution toward your overall subject result. Your subject may also have other assessment items that contribute a Satisfactory/Unsatisfactory outcome, for example if the assessment was a non-weighted hurdle task (0% must pass item).

These marking procedures will allow you to receive feedback which accurately reflects your performance on the assessment task against the criteria/rubrics published in the subject outline. This allows for reflection on your performance, and to plan future learning needs.

You can apply for a Teaching Period 1 2020 GPA to assist in entry or transfer to courses where this evidence is required. JCU will consider criteria for course transfers and modify a GPA requirement where possible.

A waiver will be applied to students under scholarship schemes where a particular GPA needs to be maintained; four Satisfactory results will be sufficient.

A GPA waiver has been established for merit international scholarships.

Level 3 and higher-level coded subjects are advanced subjects, completed in the final years of undergraduate courses or in postgraduate coursework awards, and the GPA achieved in these subjects may:

  • contribute to a graduate’s employment opportunities, and
  • be required for accreditation, or
  • be required for entry to postgraduate courses.

For these reasons the normal system of reporting results has been retained for these subjects.

In instances where Level 3 and above coded subjects already utilise Satisfactory/Unsatisfactory results as normal practice, these will be retained.

No, not initially. The system is implemented at a subject level basis, so the results system applies to all students enrolled in a particular subject in a specific study period in Teaching Period 1 (up to 27 July 2020).

However, after the publication of subject results:

  • Students who are seeking entry/transfer to a different course, or exit from a course, or have International Institutional requirements, and have successfully completed Level 1 and 2 coded subjects can apply for an Indicative Teaching Period 1 2020 (TP1 2020) GPA, and
  • Students enrolled in Level 3 and higher-level coded subjects can apply to have ALL passing results converted to a Satisfactory result and not have a GPA calculated for TP1 2020.

If you are transferring/applying to another course after Teaching Period 1 2020, taking an exit award or an international study abroad student you may apply for a Teaching Period 1 2020 (TP1 2020) GPA.

A TP1 2020 GPA is a calculation of an equivalent Grade Point Average (GPA) based on marks/grades awarded across all assessment tasks in subjects completed at Level 1 and 2 in Teaching Period 1, i.e. the GPA you would have earned if a GPA grading system was applied to your performance in the subject assessment.  Your TP1 2020 GPA will be provided to you in a formal Letter of Advice.

A TP1 2020 GPA does not change your earned GPA from your previous or future studies. The GPA awarded from studies prior to 2020 will be retained in academic transcripts even if a TP1 2020 GPA is approved.

If you require a Teaching Period 1 Indicative GPA because you are applying for a course, transferring to another course or leaving the University, you can apply using the TP1 GPA Letter of Advice form (available from 7 July)..

Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

Students who wish to change their result type in Teaching Period 1 from the normal results schema to Satisfactory (Non GPA) should complete the Request to Change Result Type for Teaching Period 1, 2020 application form (available from 7 July).

This change is irreversible and must apply to ALL passed subjects in the Teaching Period.

You must first consult with your course academic advisor or course coordinator to ensure you understand and accept the full effects of this change.

Contact should be made with the subject co-ordinator via email requesting an informal review, accompanied by a Notice of Extenuating Circumstances or Special Consideration form to support your application. This process allows for an individual subject result to be reviewed. A formal review may be necessary and you can submit an application using the Review of Final Subject Result form for this.

Applications to have individual subject results in Teaching Period 1 reviewed, to convert all passing results for TP1 subject to S, or to have a TP1 2020 GPA calculated must be lodged within 10 University working days of the publication of final subject results.

Your Level 2 coded subjects will be graded as Satisfactory/Unsatisfactory and your Level 3 subjects will be graded using the normal results system for that subject. The results for the Level 2 coded subjects will not count toward your GPA. Your GPA for Teaching Period 1 will be calculated on your results for Level 3 coded subjects, unless you choose to have your passing results in the Level 3 coded subjects converted to S.  If the latter is option is taken, you will not have a GPA generated for Teaching Period 1 and your GPA from the previous teaching period will be maintained.

A Withdrawn (WD) result will replace failing results of N (Fail), U (Unsatisfactory) or WF (Withdrawn with Fail) in subjects completed after 9 April in Teaching Period 1 2020.

A Withdrawn (WD) result indicates that you have not completed the requirements of the subject, but this does not reduce your course GPA. If the subject is required for your course then you will need to repeat the subject in order to pass and have it contribute to your course.

If you have been awarded an (Fail, Incomplete) result it will remain on your academic transcript and count towards your GPA, as it shows that you have remained enrolled in the subject (did not withdraw) but attempted less than 80% of the assessment.

Fail results U (Unsatisfactory), X (Fail, Incomplete) or N (Fail) that have been applied due to proven academic misconduct will remain on your academic record.

JCU takes academic integrity very seriously and academic misconduct is unacceptable under the JCU Student Code of Conduct . There is no change to the current Student Academic Misconduct Procedure . The non-GPA results scheme implemented to support students through COVID-19 will not impact fail results of U (Unsatisfactory), X (Fail, Incomplete) or N (Fail) that are applied as a result of proven academic misconduct.  These results will stand and will appear on your academic record.  We have more information about academic misconduct on the JCU Exams and Results website .

For Teaching Period 1 under the Academic Safety Net, students in Level 1 and 2 Coded subjects can apply for a TP1 Indicative GPA – Letter of Advice (Letter of Advice), where:

  1. the student is transferring/applying to another course after the ASN   Term; or
  2. the student is taking an exit award; or
  3. Scholarship/Bursary reasons

The Letter of Advice is not a final result and the student has no right of review under the Review and Appeal of a Final Subject Result Procedure. The Letter of Advice will not lapse or expire but will be subject to JCU’s published policies on admission and credit.

General information for students

A Student Success Support Package is available for JCU students who have been financially impacted by the COVID-19 situation who do not qualify for Government assistance. This package includes Financial Support options. Visit jcu.edu.au/studentsuccess to find out more.

The FNQYAF COVID-19 Community Crisis Fund provides food and medical vouchers to disadvantaged youths (up to 24 years of age) or families who are suffering financial stress as a direct result of COVID-19.

To be eligible to apply, you must reside in the Far North Queensland region, an area from Cardwell, west to the Queensland border, and north to the Torres Strait Islands. The Fund will endeavour to assist all eligible applicants. You can apply here.

If you live in on-campus accommodation please also contact your RA or residential staff.

The Queensland Government have compiled a list of emergency relief services to assist vulnerable Queenslanders with support such as food vouchers, food parcels and third-party payments.

If you have become homeless or are at risk of homelessness you can use these services:

There is also Ask Izzy - a free and anonymous webpage that assists with searching different providers for the services you need – housing, meals, healthcare, counselling, legal advice, addiction treatment, and more.

If you are feeling anxious or worried, JCU has a free, confidential counselling service to all enrolled JCU students. Book a session on the phone or via Skype.

There are a range of free services that provide helpful resources including Beyond BlueLifelineHead to Health and Headspace.

We have also collated some helpful tips here Find your calm during the COVID-19 crisis and Managing uncertainty during the COVID-19 crisis.

We know that current conditions requiring people to stay at home, or isolate, or quarantine raise important questions of safety for anyone who is subjected to, or at risk of, violence from the people they live with. JCU campus is open to any staff member or student to work or study from, where safety in the home or place of residence is an issue.  

Support services are available and are responding to the increased contacts from women at this time.  Please reach out for support. Dial 000 in an emergency, or connect with Police by phoning 131 444 or visiting the website.

Please be aware that JCU has a Domestic Violence Policy, Bullying, Discrimination, Harassment and Sexual Misconduct Policy, and online reporting options to support students with these issues regardless of whether impacted on campus, at home, or online.

You should expect to receive information through the following channels:

  • University-wide information – Office of the Provost
  • Course or subject specific information - will be provided by email or updates on LearnJCU from a member of College staff; for example, by course coordinators, subject coordinators, Head of the Academic Group or College Dean on as needed basis.

Cohort specific information will be provided as required via email from the following staff:

  • International Students: Manager, International Student Support
  • HDR Students: Dean, Graduate Research School
    Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
  • Non-Townsville based students: Head of Campus or location
  • Residential College students: Deputy Vice Chancellor (Services and Resources)

Our student services are still available and we are developing tools to remain in touch with students who are working remotely.

JCU Student Centre

International Student Support

Indigenous Student Support

JCU Library

IT Helpdesk

To see the full list of facilities open visit Campus access and facilities.

Information about which subjects in Teaching Period 2 have on campus attendance will be communicated to students by 19 June and the timetable will be released on 7 July.

You can contact your course or subject coordinator any time you have questions about the subject or degree; however it is really important you reach out to them if you know that your personal circumstances are going to impact your ability to attend classes or placement/field trips.

Contact details for the Division of Tropical Health and Medicine colleges can be found here.
Contact details for the College of Arts, Society and Education can be found here.
Contact details  for the College of Science and Engineering can be found here.
Contact details for the College of Business, Law and Governance can be found here.

If your college contact details are not listed or you need more assistance, please contact The Student Centre.

Transitioning to online study

From Monday 6 April, all suitable learning including lectures, seminars, tutorials, workshops, labs and practicals will be available online. JCU has made this decision so that students can continue with their studies with as little disruption as possible.  Some essential knowledge and skills cannot be delivered online, but programs will be adjusted to ensure students meet all subject and course requirements prior to graduation.

Academic staff are developing materials including written material, online lectures and collaborate sessions to ensure students can continue their studies with confidence.

If the teaching cannot be delivered online, arrangements will be made to complete the requirement in a way which complies with spacing and hygiene requirements.

If your subject or course has a practical component your Subject or Placement Coordinator will be able to discuss alternative arrangements with you.

Students are encouraged to regularly check LearnJCU for details specifically related to their course and subjects.

Placement requirements

Placement arrangements are changing daily in response to external factors and government regulations – be assured we are working on a solution that helps you graduate as soon as possible and in full compliance with any accreditation requirements. If your subject or course has a practical component your Subject or Placement Coordinator will keep you updated.

Course and Subject Coordinators are currently reviewing assessments. Changes made to assessment or other aspects will be reflected in revised Subject Outlines which will be posted to LearnJCU by Friday 27 March.

Staff in the JCU Learning Centre and Library are currently developing tools and information packs so that they can continue to support you as you make the transition to an online learning environment.  Much of this work will occur the week of 23 March and updates will follow.

You should expect changes to your subject timetable as classes are adapted to a supported online learning experience and as any required face-to-face components are adapted to comply with spacing and hygiene requirements. Subject Coordinators will advise you directly of timetable changes.

The Study Period 2 timetable will be released on 7 July.

The Census date for Study Period 1, 2020 has been extended to April 14 (originally March 26). Further to this, while the original Payment Due date has already passed, usual processes for outstanding fees will not be commenced until after April 14, 2020.

Some students may still have fees, forms or other requirements outstanding. Those students will be contacted and advised on what you need to do before the new Census date. This will be sent to your student email account.

Students can see information about what Census date means to you at the Fees and Financial Support website.

If you purchased a six- or 12-month parking permit between January and March 2020 you will be eligible for a refund. We will contact students directly by student email to organise a refund. You will be asked to provide proof of your permit and provide your banking details. If you would like a refund, you don’t need to do anything - we will be in touch shortly.

Please note, while the majority of teaching is currently being conducted online, various campus computer labs as well as the library remain accessible for students. You are now able to park in any of the all-day, four hour or free car parking spaces on campus free of charge for the remainder of 2020. Infringements will continue to be issued for parking in non-designated parking areas or parking illegally.

Refer to your 2020 timetable for on and off campus requirements for your subjects.

International Students

Australia has a universal health care system that is among one of the best in the world. International students studying in Australia on a student visa are able to easily access safe, high-quality and affordable health care, as needed. This is facilitated through the Overseas Student Health Cover (OSHC) that international students, on a student visa, are required to maintain for the duration of their studies in Australia. OSHC assists international students to meet the costs of medical and hospital care they may need while in Australia.

The International Student Support Team is available to help you in any way they can and JCU also has a free confidential counselling service available to students.  We understand that it is important to stay connected with fellow students and our International Student Support Team are developing fun ways to stay connected in a virtual sense via online competitions, Facebook Live watch parties, online trivia contests, virtual cooking classes, careers and employment information sessions, as well as sharing tips for studying effectively online.  If you have not yet joined our closed Facebook Groups please do so.

Townsville JCU Internationals

Cairns JCU Internationals

Of course, your Overseas Student Health Cover (OSHC) will cover you should you require medical care. JCU students in Cairns can access The Cairns Hospital and our Townsville campus is located within the Townsville Health Precinct where The Townsville University Hospital is located.  Australia is well prepared for major incidents like pandemics and has excellent health systems to deal with the COVID-19 virus. Australia has launched a national response to tackle COVID-19 and all areas of the health sector are well informed and actively engaged in this national response.

You can contact the International Student Support Team in the following ways:

Email:

internationalsupport@jcu.edu.au

Facebook Groups:

Townsville JCU Internationals

 

Cairns JCU Internationals

Instagram:

@jamescookinternational

We are committed to ensuring we can welcome and support future students and to minimise the impact that COVID-19 may have on study plans.

JCU is following advice from the Australian Government Department of Health and Queensland Health and has made necessary changes to teaching and learning to keep our community safe. Many JCU courses are now being delivered online under a virtual campus model. Please refer to the JCU COVID-19 Advice page for the most up-to-date information.

We are working through a range of scenarios and we will update this page regularly with important information.

JCU will accept official “calculated” GCE A level, AS level, GCSE and GCE O level results as equivalent to ordinarily issued results where the “calculated” results are issued by Cambridge International, Pearson or any other official A Level awarding bodies. We will also accept official “calculated” International Baccalaureate (IB Diploma) results issued by International Baccalaureate Organisation. Please note that results issued by an individual school will not be accepted.

The validity of English language tests will be extended to three years for test results that meet the relevant threshold. Further information on JCU’s English language requirements is available here.

Offers already deferred until Study Period 2, 2020 can be deferred for up to an additional 12 months by students who are unable to arrive at a JCU campus due to travel restrictions.

For Study Period 1, 2020 all tuition fees, SSA fees and library fines, are due by the amended Census Date of 14 April 2020

14 April is an extension of the original census date of 26 March and has been approved as the new payment due date for Study Period 1, 2020.  It is important to pay all of your fees by this new payment due date in order to ensure continued enrolment in your subjects for Study Period 1.

Students can see information about what Census date means to you at the Fees and Financial Support website.

Additionally, a Student Success Support Package is available for JCU students who have been financially impacted by the COVID-19 situation who do not qualify for Government assistance. This package includes Financial Support options. Visit jcu.edu.au/studentsuccess to find out more.

If you have live in on-campus accommodation please also contact your RA or residential staff.

Students in on-campus accommodation

Yes, on-campus accommodation will remain open. We are following Government advice closely and are committed to supporting our students through this difficult time.

It is also important to note there have been no reported cases of coronavirus (COVID-19) at any of our Australian campuses or residences.

JCU has worked with the on and off-campus student accommodation providers to ensure they have suitable precautions and protocols in place should there be any concern about the health of a resident.

We know that practicing good hygiene is essential to reducing the spread of infection. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then disposing of the used tissue immediately.

You should also:

  • Avoid touching your face, including rubbing eyes
  • Avoid handshaking, hugging, air kissing, or other touching
  • Disinfect high touch surfaces regularly and keep your desk, keyboard and mouse clean and tidy
  • Don't share food or drink
  • Where possible, keep a reasonable distance away from others (1.5 metres is recommended)
  • Avoid mass gatherings wherever possible
  • Stay in your room if you become unwell, letting your accommodation support staff know.

If have any questions or concerns, please speak with your residential College staff or accommodation support staff.

For more information visit the JCU COVID-19 Frequently Asked Questions page.