COVID-19 Advice Information for Students in Australia

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Information for Students in Australia

On-campus teaching pause 23 to 27 March 2020

All face-to-face teaching scheduled to be delivered on the Townsville and Cairns campuses will be paused from Monday 23 March to Friday 27 March, inclusive. This includes lectures, tutorials, practicals and assessments.

This time will allow relevant lecturers to fast-track transition to online delivery of subjects and for the University to implement additional social distancing measures, as part of JCU’s response to the COVID-19 pandemic

The University will remain open during the teaching pause, subject to any further direction by the Government. The library, study areas, student enquiry centre, support services, on-campus accommodation, and campus facilities will be open and available during this time. We encourage students to stay engaged with their studies during the pause week and to continue to use on campus facilities and services.

Those courses able to convert to online delivery will do so from 30 March, with all others to follow from 6 April. Classes, tutorials, labs and workshops will resume in Townsville and Cairns on Monday 30 March for those programs yet to commence online delivery. During that week, academic staff will be able to advise their students in-person on the changed arrangements for their courses.

Students enrolled in the following programs are not impacted by the pause in teaching:

  • Online Postgraduate courses in Data Science, Nursing, Psychology and the Master of Business Administration (Global)
  • Remote Area Teacher Education Program (RATEP)
  • Non-coursework postgraduate programs (including HDR programs) Students currently on placement or internship
  • Specified courses, programs and external subjects where students have been notified directly.
  • All nursing and midwifery courses (Cairns, Mackay, Mount Isa, Townsville and External) are exempt from this pause. Students have been notified of the new arrangements which apply from Monday 23 March.

Unless otherwise notified there will be no assessment conducted during the week of 23-27 March.

Teaching will resume on Monday 30 March. By this week, some subjects will be ready for full online delivery and you may not be required to attend the campus. In other subjects, face-to-face teaching will continue as per normal timetabling, or with modified timetabling and your lecturers will assist you in making the transition to the new learning arrangement. Your Course or Subject Coordinator will notify you of your subject arrangements for that week by Friday 27 March.

Students will be advised separately of the status of their course in due course.

Official Communications

Copies of all COVID-19 communication sent to students. Please note information contained in the communications below may not be the latest advice available, please refer to Information for Students in Australia and Frequently Asked Questions for latest advice and updates.

Subject: COVID-19 Student Update:  Number 2

Action required: Review information provided and visit JCU COVID-19 Website

To: All students (except those enrolled at JCU Brisbane, JCU Singapore or JCU Online)

From: Professor Chris Cocklin, Provost

Date: 26 March 2020

Dear Students

I would like to update you on JCU’s response to COVID-19 and measures being put in place to assist you as we make changes to the learning and teaching arrangements.

As I said in my update to you on Monday, our priority is to enable you to complete your course with as little disruption as possible and in the normal timeframe.  

I would also like to assure you that we will do everything possible to ensure that students are not disadvantaged due to the move to an online teaching environment this Semester.

Key Points

  • JCU is open.
  • Amended Subject Outlines posted to LearnJCU tomorrow.
  • Census Date for Study Period 1 extended until Tuesday 14 April.
  • Changes to results system for subjects commenced prior to 27 July.
  • Simplified process for notifying JCU of extenuating circumstances impacting your studies.
  • Monitor JCU COVID-19 website for latest advice

JCU is open to staff and students
We are working hard to keep as many services and facilities as possible open to students in what is a constantly evolving situation.  This will continue for as long as it is safe to do so, and while we ensure we comply with government requirements around social distancing, hygiene and working from home.

While access to some buildings and service points may be restricted over the coming days, we will continue to deliver learning materials and support services through digital technology.  

I can provide the following specific advice:

Subject learning materials – Your course coordinator and subject coordinators will keep you informed of learning materials and attendance requirements through LearnJCU or email.

Library – The library buildings in Townsville and Cairns are open, however building access and face-to-face service points may be restricted over the coming days, so please visit the Library website for the most up-to-date advice.  Library staff will continue to deliver their full range of online services and add additional services where possible.  Please visit https://www.jcu.edu.au/library to access these services.

Student Services – Student Central is open in Townsville and Cairns but will be stopping face-to-face counter service from Monday 30 March.  Staff will deliver these services through other channels with information on how these can be accessed available from https://www.jcu.edu.au/jcu-contact-information/student-centre or by calling 1800 246 446 (free call)

International Student Support – The International Student Support team continues to operate on campus from The Student Centre in Townsville and Cairns. Please email internationalsupport@jcu.edu.au if you require support.

If you are an international student who has returned home and you have not already advised us, please advise the International Student Support team as soon as possible.

Equity, Wellbeing, Careers and Employability – These services are being provided by Zoom or phone.  To access the services and make appointments, please:
Phone: Cairns 4232 1150 and Townsville 4781 4711
Email: studentwellbeing@jcu.edu.au careers@jcu.edu.au
Online (AccessAbility Services, Counselling and Wellbeing) https://www.jcu.edu.au/student-equity-and-wellbeing/contact-us

The Learning Centre -  A full range of services is available, for information and assistance visit  https://www.jcu.edu.au/students/learning-centre/contacts/contact-form or email a Learning Advisor at learning@jcu.edu.au or for peer support, peeradvice@jcu.edu.au .

Amended Subject Outlines Available

Your Amended Subject Outline will be loaded to LearnJCU tomorrow.  Please read this and ensure you are familiar with any changes made to your attendance requirements, subject delivery, assessment or learning outcomes.  Please contact your subject or course co-ordinator if you have any questions or concerns.

Extension of Study Period 1 Census Date
Census Date is when your enrolment for the study period is finalised and you become financially liable for each subject you are enrolled in.

The Census Date for Study Period 1, 2020 has been extended to April 14 (originally March 26). Further to this, while the original Payment Due date has already passed, we are not commencing usual processes for outstanding fees until after April 14, 2020.

Some students may still have fees, forms or other requirements outstanding. We will be contacting these students and advising what you need to do before the new Census date. This will be sent to your student email account.

Students can see information about what Census date means to you at the Fees and Financial Support website.

Changes to Results System
We understand that this is a stressful period for students, especially those who are moving from face-to-face delivery to an online environment delivery mode.  To reduce the pressure on students, particularly those who feel their academic performance might be adversely affected, we will be implementing a simplified grading system for subjects commenced before 27 July 2020.

Under the simplified results system, students will be issued with a subject result of Satisfactory or Unsatisfactory upon completion of the subject.  These results will not be counted toward your course GPA and a notation will be included on your Academic Transcript indicating that these were the only results available at this time.

Exceptions to the scheme will apply where it is required for professional accreditation or entrance requirements to higher degrees.  

More information on how this impacts you will be provided by your Course Coordinator or Academic Head in the coming days.

Notification of Extenuating Circumstances Form for Students
We have introduced a Notification of Extenuating Circumstances form for you to use for a number of processes whereby supporting documentation like a medical certificate and/or letter from a health professional (including mental health practitioners) may have been required in the past.

This includes assessment extensions; missed attendance at a compulsory class; deferred exam applications; special consideration requests and withdrawal without financial and/or academic penalty.

This form enables you to self-declare your circumstances for your application. Once you have completed this form, a copy will be emailed to you so that you can attach it to your application form in lieu of usually required documentation.

It is important to note that this form only replaces the documentation requirement, it does not replace the need to apply for the process relevant to your circumstances (e.g., deferred exam). It also does not guarantee your application will be successful.

The form is available online and via the JCU App.

JCU COVID-19 dedicated website
Please continue to monitor the University’s COVID-19 page for information and advice.

We are all aware of the considerable difficulties being imposed on everyone as a result of this virus. Our aim is to ensure the continuity of your learning and, as best we can, your personal wellbeing. I ask for your patience and understanding as we make the necessary changes to ensure the best outcomes for you. Above all, look after yourselves while we navigate these difficult times.


Professor Chris Cocklin
Provost

Subject: COVID-19 Student Update: Number 1

Action required: Review information provided and visit JCU COVID-19 Website

To: All students (except those enrolled at the Brisbane or Singapore campuses)

From: Professor Chris Cocklin, Provost

Date: 23 March 2020

Dear Students

I am writing to advise you of the arrangements we are putting in place at JCU to ensure continuity of your learning and studies as we manage the restrictions imposed by COVID19.

Your success is our first priority and we are making the necessary arrangements that will allow you to continue with your studies with as little disruption as possible and in a fully supported environment.

We are also aware that you might need additional flexibility with your studies during this time and so we are working through ways to accommodate this.  Our focus is on keeping you enrolled and engaged so you can successfully complete your subjects this semester in the normal timeframe.

We appreciate that these are difficult and uncertain times, particularly if you are away from your family and support network, and I encourage you to reach out to your subject or course co-ordinator, one of the university support services and/or fellow students if you need help with either your studies or your personal well-being.

Key points:

  • There is no coursework teaching at the University this week (23-27 March). This is to enable staff to prepare for a move of your learning resources to online formats, supporting the calls by government for people to maintain physical separation.

    Teaching will resume on Monday 30 March. Your Course or Subject Coordinator will notify you of your subject arrangements for that week by Friday 27 March.
  • From Monday 6 April, all subject lectures and where possible, all other types of classes will be taught in an online format (noting that some will be available earlier). Alternative arrangements to enable on-campus laboratory and practical components will be made where applicable.

    Learning and personal support is available to assist you to transition to online learning and manage other difficulties you are experiencing.

    Residential colleges remain fully operational and are safe for students.

    Campus facilities are open and available for you to stay connected. Please take advantage of the facilities that are provided for you.

    We will keep you informed of developments through regular email updates and dedicated COVID19 website including FAQs.

Teaching Pause – 23 – 27 March


There will be no coursework teaching at the University, including lectures and tutorials in person and online at the University from Monday 23 March for one week only (Week 5 of Semester 1). This pause in teaching will provide staff with the opportunity to develop resources and modify subjects for online delivery so you can continue your studies with confidence.


Students enrolled in the following programs are not impacted by the pause in teaching:

  • Postgraduate online courses in Data Science, Nursing, MBA (Global) and Psychology
  • Remote Area Teacher Education Program (RATEP)
  • Higher Degree by Research
  • Students currently on placement or internship
  • Specified courses/programs as notified by the Discipline
  • Specified external subjects as notified by the Discipline

All nursing and midwifery courses (Cairns, Mackay, Mount Isa, Townsville and External) are exempt from the pause, and students have been notified of the supported online learning arrangements that apply from Monday 23 March.


Unless otherwise notified there will be no assessment conducted during the week of 23-27 March.


Class Resumption on 30 March


Teaching will resume on Monday 30 March. By this week, some subjects will be ready for full online delivery and you may not be required to attend the campus. In other subjects, face-to-face teaching will continue as per normal timetabling, or with modified timetabling and your lecturers will assist you in making the transition to the new learning arrangement. Your Course or Subject Coordinator will notify you of your subject arrangements for that week by Friday 27 March.


Online Delivery from Monday 6 April


From Monday 6 April, all learning – lectures, seminars, tutorials, workshops, labs and practicals – will be available online to the extent possible. If the teaching cannot be delivered online, arrangements will be made to complete the requirement at an alternative time and/or alternative classroom arrangements to comply with spacing and hygiene requirements. Some essential knowledge and skills cannot be delivered online, but be assured that your program will be adjusted to ensure you meet all subject and course requirements prior to graduation.


Course and Subject Coordinators are reviewing assessment. Please check your LearnJCU site for details specifically related to your course and subjects. Changes made to assessment or other aspects will be reflected in revised Subject Outlines which will be posted to LearnJCU by Friday 27 March.


You do not need to change your enrolment status from internal to external.  Your existing enrolment status for each subject will be maintained even though materials will be made available to you online.


Learning and Personal Support


Academic staff will be developing materials and utilising media platforms to ensure that you can continue with your studies with confidence.  This will include written material, online lectures and collaborate sessions.  We understand that this is the first time many of you have studied in this format and we are endeavouring to make the materials as accessible and engaging as possible.


Staff in the JCU Learning Centre and Eddie Koiki Mabo Library are currently developing tools and information packs so that they can continue to support you as you make the transition to an online learning environment.  Much of this work will occur this week and updates will follow.


In the meantime, you can still access the Learning Centre and Library staff on campus through the usual channels (see points of contact below).
I would also like to remind you that confidential and professional counselling services continue to be available through JCU Student Equity and Wellbeing.


Residential colleges remain fully operational and safe for students


Our residential colleges are open and safe for students with government regulations around social distancing being adhered to.  Residents are encouraged to remain in on-campus accommodation so that they can access the various support services available.


JCU Campuses and Campus Facilities are open


While teaching will be moved online, our campuses will remain open to facilitate your engagement with activities and services that can still occur within the boundaries of social distancing and gatherings directions.


What facilities will be open: All buildings, retail and food outlets will be open where permitted by government (noting that requirements are changing progressively).  There are also covered outdoor wi-fi enabled student spaces available on campus that can be utilised, but please observe social distancing requirements.


Library: The libraries will remain open while permitted to do so and offer a wide variety of resources and training to help you continue your study. Adjustments have been made to the seating to support social distancing requirements. You can also access training online and our librarians are offering consultations via Zoom.


On-campus social, health and wellbeing: You can access important services such as the Student Centre and JCU Health.  Health and wellbeing services will be moving progressively to appointments conducted by zoom or phone over the coming days.  For details on JCU Gym activities please visit https://www.jcusa.edu.au/gym/ for the latest information.  The Chaplaincy spaces in Townsville and Cairns are closed from midday today as per the government direction, and we will provide updates on the services available over the coming days.


Any campus activities which are still going ahead will be reconfigured to comply with social distancing guidelines. We will be relying on you to play your part in this and, if you need to self-isolate, you must do so. If you are still unsure as to what self-isolation means and how to put it into practice, please refer to Government advice.  If you are unwell and exhibiting flu like symptoms, please do not come to the campus.


JCU is also providing a safe environment for staff, students and visitors by increasing the frequency of targeted cleaning in public and shared spaces, with a focus on cleaning hard surfaces, providing hand sanitiser units and alcohol wipes in high-traffic areas, and raising awareness of healthy hygiene habits.  The routine use of face masks is not required, consistent with recommendations from the Australian Government and World Health Organisation in regard to their effectiveness.


Information and Contact Points


While it is a rapidly evolving situation, we will try to streamline the communication to ensure you get accurate, consistent and timely information that is relevant to you.


You should expect to receive information through the following channels:
University-wide information will be provided via Student Update emailed from my office (Office of the Provost) on a regular basis (weekly or bi-weekly) and also via the University COVID-19 website.  Frequently Asked Questions and other public health information will also be available and updated regularly.


Course or subject specific information will be provided by email or updates on LearnJCU from a member of College staff; for example, by course co-ordinators, subject co-ordinators, Head of the Academic Group or College Dean on as needed basis.


Cohort specific information will be provided as required via email from the following staff:
International Students: Manager, International Student Support
HDR Students: Dean, Graduate Research School
Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
Non-Townsville based students: Head of Campus or location
Residential College students: Deputy Vice Chancellor (Services and Resources)


Contact Points


Our standard student facing services are still available and we are developing tools to remain in touch with students who cannot attend campus. I would encourage you to continue to utilise the following services:
JCU Student Centre
JCU International
Indigenous Education and Research Centre
InfoHelp at JCU Libraries
IT Helpdesk


We are all aware of the considerable difficulties being imposed on everyone as a result of this virus. Our aim is to ensure the continuity of your learning and, as best we can, your personal wellbeing. I ask for your patience and understanding as we make the necessary changes to ensure the best outcomes for you. Above all, look after yourselves while we navigate these difficult times.


Professor Chris Cocklin
Provost

Subject: Advice to JCU Students – JCU on-campus teaching paused for a week from Monday 23 March

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 18 March 2020

Dear Students

Events over the weekend and this morning have meant a rapid review of the University’s response – in particular the further ban on public gatherings particularly in confined spaces. The measures announced by the Government are intended to slow the speed of community transmission of COVID-19 and, most importantly, protect those most vulnerable in our community.  

Today, I write to let you know that the University is implementing a one week pause for all face-to-face classes (including assessment) scheduled to be delivered on JCU’s Townsville and Cairns campuses, from Monday 23 March to Friday March 27 inclusive.

This week-long pause will enable your lecturers and the University’s professional staff to put in an intense effort to transition your lectures to an online format, review tutorials/labs/workshops formats, and ensure we can put appropriate further social distancing measures in place for you.  

I want to assure you that the Townsville and Cairns campuses will remain open during the pause week. All on campus students, including students living in on campus accommodation, should continue to attend to your study during the pause week with the Library, study areas, campus facilities and support services remaining open and available to you during this time and for the semester, subject to any further government directions.  

Keypath courses, the JCU GP Training Program, non-coursework postgraduate programs (including HDR programs), student work and clinical placements and internships as well as off campus course-related rotations that do not require in-person attendance on campus in Townsville and Cairns are not impacted by the pause.  

Classes on the Townsville and Cairns campuses will resume on 30 March for lectures, and tutorials/labs/workshops yet to commence online delivery.  

During this week, you will be able to discuss with your lecturers in person the changes taking place and how online delivery will work for you as well as learn how further social distancing measures have been put in place around the campus.  

It is important to note that you do not need to change your enrolment status from internal to external. Your existing enrolment status for each subject will be maintained even though materials will be made available to you online.  

If you are concerned about the possible health impacts of COVID-19 because of other medical conditions you may have, or the health impacts for those for whom you have carer responsibilities, you are encouraged to raise these concerns with your Academic Head or Head of Discipline. Your lecturers and support staff are well aware of the need for flexibility in these circumstances.

By the end of this week you will receive an email providing further details and advice.

If you have any more general questions, please contact the JCU Student Centre or email them at enquiries@jcu.edu.au or freecall (within Australia) 1800 246 446.

While there are no confirmed cases to date of COVID-19 on our campuses, it is critical that members of our community remain as safe as possible, while ensuring minimal disruption to teaching and research activities.  

Our priority in undertaking this work next week is to enable students to stay enrolled and complete their subjects within the normal study period time frame, particularly those who are about to complete their studies with us.  

I know this is a time of great stress for many in our community, just as it is for those elsewhere. Have no doubt that we are committed to your learning at JCU and securing the best possible experience for you. We will do all within our power to secure this for you in these extraordinary times.  

Please note that free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing.

Regards,
Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Subject: Advice to JCU Students about COVID-19 – JCU’s Australian campuses open and classes continuing as scheduled

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 15 March 2020

Dear Students

On Friday, the Prime Minister announced that the Government now advises against non-essential mass gatherings or public events of 500 people or greater with effect Monday. This is not in his words a ban, and it “doesn't include schools. It doesn't include university lectures.”.

Given this, we will need to review our University and public events scheduled from Monday to ensure we meet the Federal Government’s latest advice. I am advised that our lecture class sizes do not exceed 500 students at present, and Careers Fairs will go ahead this week as the expected numbers (based on last year) are significantly less within the rotation timeframes.  

Therefore, at the moment, on-campus classes are continuing as scheduled.  

A review of our events is being undertaken and there will be some postponements and cancellations of some events as a result.

The University is preparing for a transition to on-line teaching where it can from 06 April, and further advice on this will be communicated through your subject coordinators and broader University communications. For those subjects requiring on campus learning, accommodations for the social distancing are also being planned.

Today, Government made further directions regarding two weeks self-quarantining for all overseas travellers entering Australia with effect midnight tonight until further notice.  

Australia's Chief Medical Officer advises that the majority of people with COVID-19 infection (over 80%) have mild symptoms, not requiring any specific health intervention. Because it is so mild, many people with infection will continue working and interacting with the community. However, it can cause serious illness to the elderly and people with underlying respiratory conditions or chronic illness. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

We understand that some students will be concerned about the possible health impacts of COVID-19 because of other medical conditions they may have, or those for whom they have carer responsibilities. If this is an issue for you then you should raise these concerns with your Academic Head or Head of Discipline with a view to agreeing on how they can be addressed. Your lecturers and support staff are aware of the need for flexibility in these circumstances.

A reminder too, that if you feel unwell, you should not attend campus.

If you have any flu-like symptoms, had close contact with an infected person or recently returned from overseas, seek medical treatment. Call ahead of time to book an appointment and tell your doctor about your symptoms, travel history and any recent close contact with someone who has coronavirus.  

You can also call the National Coronavirus Health Information Line on 1800 020 080, or the Queensland Public Health Authority on 13HEALTH (13 43 25 84).

The University’s website is continually updated including with Frequently Asked Questions including some important facts around COVID-19 and precautions you can take for your own health.  

If you have any questions or concerns, please contact the JCU Student Centre or email them at enquiries@jcu.edu.au or freecall (within Australia) 1800 246 446.

JCU is taking, and will continue to take, the advice of Queensland Health and the Government in determining its response to COVID-19. If at some point there are confirmed cases which involve our JCU community, we will be guided by the health authorities as to what, if any, action the University should take at that time.  

I understand that this is a worrying time for many in our community, and it is a time of great uncertainty. Free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing.  

Please carefully monitor your own health - and all the best for your studies.  

Regards,
Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Subject: Advice to JCU Students about coronavirus (COVID-19)

Action required: Review information provided and review the JCU website

To: All students

From: Professor Sandra Harding, Vice Chancellor

Date: 9 March 2020

COVID-19 - JCU Preparedness and Response Planning

At JCU, we are committed to provide you with a healthy study environment.  

Accordingly, I wish to advise you that the University has activated our Critical Incident Management Team as we continue to monitor the progress of coronavirus (COVID-19),  ensuring the health and wellbeing of our community as a priority. Because of this, restrictions on some travel have been made for students (and staff) in addition to the guidance provided by the Australian Government Department of Health.

As you would be aware, a number of national initiatives are in place to tackle the spread of the virus, including travel restrictions and self-quarantining. Currently, Australian authorities have not called for special measures to be implemented, and therefore teaching and on-campus activities at JCU are continuing as usual.  

That means that lectures, tutorials and other associated learning activities, are occurring as scheduled, and students located in Australia who have not been exposed to or diagnosed with the virus should continue to participate in their on campus study activities as timetabled.

However, if you feel unwell, please do not attend campus.

If you feel unwell and have any flu-like symptoms, seek medical treatment. Call ahead of time to book an appointment and tell your doctor about your symptoms, travel history and any recent close contact with someone who has coronavirus.

You can also call the National Coronavirus Health Information Line on 1800 020 080, or the Queensland Public Health Authority on 13HEALTH (13 43 25 84).

I understand that this is a worrying time for many in our community. Free, confidential and professional counselling services are available to all students through JCU Student Equity and Wellbeing, Phone (07) 47814711 or (07) 42321150, or email studentwellbeing@jcu.edu.au.  

I want to assure you that there are teams across JCU working as quickly as possible to respond to the situation as it evolves, and plan for further action if required.  

Please keep an eye on JCU’s website, which will be regularly updated.  

Please carefully monitor your own health - and all the best for your studies.  

Sandra

For more information, please contact the Chief of Staff on x14078, or at chiefofstaff@jcu.edu.au

Have feedback? Email vc@jcu.edu.au

Government resources

The Australian and Queensland Governments provide a range of resources about coronavirus:

Department of Health:  

Prime Minister of Australia:

Department of Home Affairs:

Department of Education, Skills and Employment:

Travel requirements

On 24 March 2020, the Prime Minister announced a ban on Australians travelling overseas. This is on top of the existing advice to not travel overseas, and is effective from 25 March 2020. Exemptions will apply to some travellers. More information is available on the Department of Home Affairs website.

Only Australian citizens, Australian permanent residents, New Zealand citizens usually residing in Australia, and immediate family members of Australian citizens and permanent residents will be allowed to enter Australia. All travellers to Australia are still required to self-isolate for 14 days. You may board a domestic flight to your intended destination in Australia to self-isolate there. Find out more information on the Home Affairs website.

From 25 March 2020, there is a ban on non-essential overseas travel. This is on top of the existing advice to not travel overseas. Exemptions will apply to some travellers. More information is available on the Department of Home Affairs website.

The Government is maintaining its highest advice level, level four travel restrictions - do not travel overseas at this time. Travel restrictions also apply within Australia, and it is advised to avoid all non-essential domestic travel.

Restrictions on all travel – domestic and international

On 10 March 2020 the University’s travel insurer confirmed that COVID-19 is considered a foreseen circumstance for any new travel arrangements made after 2 March 2020. This means that the JCU travel insurance policy will not respond to claims relating to or resulting from COVID-19 for any domestic or international travel booked after 2 March 2020.

To enable us to continue to protect the health, safety and wellbeing of our people, and due to the advice from the insurer, effective immediately the University has implemented the following measure effective immediately:

  1. No travel may be booked until further notice, even if the University travel has been approved prior to this announcement. This restriction applies to all JCU work-related travel, regardless of funding source.

Be aware that domestic University air travel is not covered by insurance for any loss due to cancellations or flight disruptions. Any associated costs, should these arise, would need to be picked up by the relevant work area.

We understand that this is a worrying time for many in our community. We want to assure our staff and students that there are teams across JCU working as quickly as possible to respond to the situation as it evolves, and plan for other possibilities.

We will continue to provide updates as new information becomes available.

This page is regularly updated.

Information was last updated: Friday 27 March 2020

General information for students

There will be no coursework teaching at the University, including lectures and tutorials in person and online at the University from Monday 23 March for one week only (Week 5 of Semester 1). This pause in teaching will provide staff with the opportunity to develop resources and modify subjects for online delivery so you can continue your studies with confidence.

Students enrolled in the following programs are not impacted by the pause in teaching:

  • Postgraduate online courses in Data Science, Nursing, Psychology and the Master of Business Administration (Global)
  • Remote Area Teacher Education Program (RATEP)
  • Higher Degree by Research
  • Students currently on placement or internship
  • Specified courses/programs as notified by the Discipline
  • Specified external subjects as notified by the Discipline

All nursing and midwifery courses (Cairns, Mackay, Mount Isa, Townsville and External) are exempt from the pause and students have been notified of the supported online learning arrangements that apply from Monday 23 March.

Unless otherwise notified there will be no assessment conducted during the week of 23-27 March.

For more details please see Information for Students in Australia.

We understand that some students will be concerned about the possible health impacts of COVID-19 because of other medical conditions they may have, or those for whom they have carer responsibilities. If this is an issue for you then you should raise these concerns with your Academic Head or Head of Discipline. Your lecturers and support staff are aware of the need for flexibility in these circumstances.

We can be proactive in protecting ourselves, our loved ones and our communities. First and foremost among these actions is regular and thorough hand-washing, good respiratory hygiene, and social distancing. Secondly, keep informed and follow the advice of the local health authorities including any restrictions put in place on travel, movement and gatherings.

Learn more about how to protect yourself here.

If you are feeling anxious or worried, JCU has a free, confidential counselling service to all enrolled JCU students. Book a session on the phone or via Skype.

There are a range of free services that provide helpful resources including Beyond Blue, Lifeline, Head to Health and Headspace.

You should expect to receive information through the following channels:

University-wide information – Office of the Provost


Course or subject specific information - will be provided by email or updates on LearnJCU from a member of College staff; for example, by course coordinators, subject coordinators, Head of the Academic Group or College Dean on as needed basis.


Cohort specific information will be provided as required via email from the following staff:


International Students: Manager, International Student Support
HDR Students: Dean, Graduate Research School
Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
Non-Townsville based students: Head of Campus or location
Residential College students: Deputy Vice Chancellor (Services and Resources)

Our student services are still available and we are developing tools to remain in touch with students who cannot attend campus.

JCU Student Centre

International Student Support

Indigenous Student Support

JCU Library

IT Helpdesk

If you are studying at JCU on the Study Abroad or Exchange program from an overseas institution and have chosen to return home, you may be able to continue your current Semester 1, 2020 enrolment through external studies.

If you would like us to review which subjects you can complete externally please email internationaladmissions@jcu.edu.au to let us know that you plan to return home and that you want us to advise on your external study options. We will then email your JCU email to let you know your options. You should reply to that email with your decision and if you choose to accept you will be moved to the external mode of our Study Abroad program.

Transitioning to online study

From Monday 6 April, all suitable learning including lectures, seminars, tutorials, workshops, labs and practicals will be available online. JCU has made this decision so that students can continue with their studies with as little disruption as possible.  Some essential knowledge and skills cannot be delivered online, but programs will be adjusted to ensure students meet all subject and course requirements prior to graduation.

Academic staff are developing materials including written material, online lectures and collaborate sessions to ensure students can continue their studies with confidence.

If the teaching cannot be delivered online, arrangements will be made to complete the requirement in a way which complies with spacing and hygiene requirements.

If you subject or course has a practical component your Subject or Placement Coordinator will be able to discuss alternative arrangements with you.

Students are encouraged to regularly check LearnJCU for details specifically related to their course and subjects.

If you subject or course has a practical component your Subject or Placement Coordinator will be able to discuss alternative arrangements with you.

What about assessments?

Course and Subject Coordinators are currently reviewing assessments. Changes made to assessment or other aspects will be reflected in revised Subject Outlines which will be posted to LearnJCU by Friday 27 March.

We understand that this is the first time many of you have studied in this format and we are seeking to make the materials as accessible and engaging as possible.

Staff in the JCU Learning Centre and Library are currently developing tools and information packs so that they can continue to support you as you make the transition to an online learning environment.  Much of this work will occur the week of 23 March and updates will follow.

You should expect changes to your subject timetable as classes are adapted to a supported online learning experience and as any required face-to-face components are adapted to comply with spacing and hygiene requirements. Subject Coordinators will advise of timetable changes.

Non-GPA Q&A for students

If you receive an S (satisfactory), this is a passing level result and therefore you will receive credit for completion of the subject. This means that the subject counts as being completed as part of your course requirements, and the credit points assigned to the subject will be included in the calculations to determine how much of your course you have completed.

Generally, final subject results are allocated from two main options: Option 1 (graded): HD,D,C,P,N,X; Option 2 (ungraded): S,U. Please refer to the following link for a full list: https://www.jcu.edu.au/students/exams-and-results/subject-results-explained

If you do not receive an S (satisfactory) for your subject, you may be eligible for a supplementary assessment or supplementary examination if that is available for your subject. Decisions to award a supplementary will be made by College Assessment Committees in accordance with normal results processing.

Yes, an S (satisfactory) result counts as meeting the requirements of that subject.

Yes, while your overall subject result will be an S or U, each individual assessment will be graded as listed in the subject outline. This will allow you to receive feedback that accurately reflects your performance on the assessment task, so that you can reflect on your performance and plan future learning needs.

By close of business on Thursday 9 April you will receive notification from the University if your subject is exempt.

At this stage the non-GPA results system will apply to subjects that are currently being undertaken, and for subjects that commence prior to 27 July 2020. The University will update this as required and you will be informed if there is a change to this time frame.

A range of non-GPA results schemes are being implemented in universities throughout the world as we all try to assist students adapt to changes being made to the learning and teaching arrangements for their subjects.

We understand that this is a stressful period for students, especially those who are moving from face-to-face delivery to an online delivery mode.  The non-GPA result system will reduce the pressure on students, particularly those who believe their overall course GPA is important to employment outcomes and that their academic performance may be adversely affected this semester due to the move to online studies.

For more information visit the JCU COVID-19 Frequently Asked Questions page.