COVID-19 Advice Information for Students COVID-19 Frequently Asked Questions: General Information for Students

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COVID-19 Frequently Asked Questions: General Information for Students

General information for students

The FNQYAF COVID-19 Community Crisis Fund provides food and medical vouchers to disadvantaged youths (up to 24 years of age) or families who are suffering financial stress as a direct result of COVID-19.

To be eligible to apply, you must reside in the Far North Queensland region, an area from Cardwell, west to the Queensland border, and north to the Torres Strait Islands. The Fund will endeavour to assist all eligible applicants. You can apply here.

If you live in on-campus accommodation please also contact your RA or residential staff.

The Queensland Government have compiled a list of emergency relief services to assist vulnerable Queenslanders with support such as food vouchers, food parcels and third-party payments.

If you have become homeless or are at risk of homelessness you can use these services:

There is also Ask Izzy - a free and anonymous webpage that assists with searching different providers for the services you need – housing, meals, healthcare, counselling, legal advice, addiction treatment, and more.

If you are feeling anxious or worried, JCU has a free, confidential counselling service to all enrolled JCU students. Book a session on the phone or via Skype.

There are a range of free services that provide helpful resources including Beyond BlueLifelineHead to Health and Headspace.

We have also collated some helpful tips here Find your calm during the COVID-19 crisis and Managing uncertainty during the COVID-19 crisis.

We know that current conditions requiring people to stay at home, or isolate, or quarantine raise important questions of safety for anyone who is subjected to, or at risk of, violence from the people they live with. JCU campus is open to any staff member or student to work or study from, where safety in the home or place of residence is an issue.  

Support services are available and are responding to the increased contacts from women at this time.  Please reach out for support. Dial 000 in an emergency, or connect with Police by phoning 131 444 or visiting the website.

Please be aware that JCU has a Domestic Violence Policy, Bullying, Discrimination, Harassment and Sexual Misconduct Policy, and online reporting options to support students with these issues regardless of whether impacted on campus, at home, or online.

You should expect to receive information through the following channels:

  • University-wide information – JCU’s Chief of Staff
  • Course or subject specific information - will be provided by email or updates on LearnJCU from a member of College staff; for example, by course coordinators, subject coordinators, Head of the Academic Group or College Dean on as needed basis.

Cohort specific information will be provided as required via email from the following staff:

  • International Students: Manager, International Student Support
  • HDR Students: Dean, Graduate Research School
  • Indigenous Students: Pro Vice Chancellor (Indigenous Education and Research)
  • Non-Townsville based students: Head of Campus or location
  • Residential College students: Deputy Vice Chancellor (Services and Resources)

Our student services teams are available and we have tools to remain in touch with students who are working remotely.

JCU Student Centre

International Student Support

Indigenous Student Support

JCU Library

IT Helpdesk

JCU is monitoring the situation closely and making decisions in response to any potential impacts on our community and operations.

Any activities which are still going ahead have been reconfigured to comply with social distancing guidelines. We will be relying on you to play your part in this and, if you need to self-isolate, you must do so. If you are unwell please do not come to the campus.

JCU is also increasing the frequency of targeted cleaning of public and shared spaces, with a focus on cleaning hard surfaces, providing hand sanitiser units and alcohol wipes in high-traffic areas, and ensuring that all Heating, Ventilation and Air Conditioning systems are working according to their guidelines.

The University has a comprehensive plan to prepare and respond to pandemics. The aim of the plan is to:

  • Minimise health risk to staff and students
  • Ensure the safety of students with minimal disruption to study plans
  • Minimise the risk of JCU premises or people becoming a mode of transmission
  • Ensure the safety of staff and students should working or studying from home, quarantine or isolation requirements need to be enforced.

You can contact your course or subject coordinator any time you have questions about the subject or degree; however it is really important you reach out to them if you know that your personal circumstances are going to impact your ability to attend classes or placement/field trips.

Contact details for the Division of Tropical Health and Medicine colleges can be found here.
Contact details for the College of Arts, Society and Education can be found here.
Contact details  for the College of Science and Engineering can be found here.
Contact details for the College of Business, Law and Governance can be found here.

If your college contact details are not listed or you need more assistance, please contact The Student Centre.

Masks are no longer be required in most indoor settings, including workplaces, schools, shops, cafes, restaurants and pubs.

Some venues such as the health clinics on campus still have mask wearing requirements, so please adhere to any local signage in place.

Masks are still recommended whenever you can't socially distance. If any student or staff member for their own health reasons wishes to continue wearing a mask, then they are supported in this.

Vulnerable members of the community who are at greater risk of developing severe illness with COVID-19 are certainly encouraged to continue wearing masks if they want to and should consider their circumstances and how best they can minimise the likelihood of exposure to COVID-19.

The University is hosting events where social distancing and health safety guidelines can be complied with, as directed by the advice of Queensland Health and the Australian Government.

To see a full list of events, visit JCU Events

JCU does not currently have a mandatory vaccination policy in place. You can still attend campus if you have not been vaccinated, though it is encouraged that all students and staff get vaccinated to provide themselves with the best possible form of protection from COVID-19. Any staff or students who are unvaccinated will be required to adhere to public health orders that apply to attending food vendors on campus.

Current research has suggested that COVID can have persistent effects on divers. As such, students who have recovered from COVID and wish to participate in JCU Dive Club should seek medical advice prior to recommencing their usual diving activities. If any current JCU divers have experienced any COVID-related symptoms, such as cough, shortness of breath or fever, you should not dive for at least four weeks and get tested.  Further information has been provided by the Diving Medical Advisory Committee (DMAC), however students who are concerned should consult a medical professional.

Positive COVID-19 Cases

JCU advise students to notify the university directly via the COVID Notification Form if they have been confirmed as COVID-positive. Where there is an indication through a COVID Notification Form that a person was on campus while infectious – the class will be notified.

When JCU receives a notification that a COVID positive individual has been on campus while potentially infectious, the university will alert staff and students who have attended those work or study locations to closely monitor their symptoms as there may be an increased risk of infection. Due to privacy legislation, JCU will not share the personal details of anyone who reports a COVID-positive result.

Subject Coordinators will post a message to students via LearnJCU if a notification identifies that a COVID-positive person attended a class they delivered.

If a student advises the University they have attended campus and received a positive COVID test result, JCU will place an announcement in LearnJCU on the subject site.

Students should still attend class however monitor for symptoms.  If symptoms appear, stay home, get tested and fill out the COVID-19 Notification Form. It is important to remember that some people may be asymptomatic and therefore may not realise they have contracted COVID. In these instances, it is important to ensure that you always maintain social distancing to give yourself the best possible protection.

If you are a positive case whilst on placement

  1. Contact the placement provider and advise them that you have received a positive test result
  2. Contact the placement team and fill out the COVID-19 Notification Form.

Subject Delivery Modes for 2022

Subject delivery modes will vary depending on your area of study and may consist of a combination of online, on-campus and pre-recorded classes.

Students are encouraged to regularly check LearnJCU for details specifically related to their course and subjects.

When viewing your subject/s via the JCU Timetable, the room displayed for your class will indicate the delivery mode of that class, please refer to the following descriptions:

  • Online delivery: will display as LEARN-JCU under room(s) on your timetable
  • Pre-recorded delivery: will not display on your timetable, further details on subject delivery will be detailed in your subject outlines
  • On-campus delivery: will display as a building and room number under room(s) on your timetable

We have created useful resources and tips for learning online.

Students in on-campus accommodation

Your health and wellbeing is our top priority. We have put in place a range of measures across our accommodation to provide a safe environment including enhanced cleaning measures and the ability to provide zero contact dining options.

The on-campus accommodation providers are managing positive notifications in accordance with the Queensland Government’s Isolation for Diagnosed Cases of COVID-19 and Management of Close Contacts Directions (No.3).

This includes:

  • Any resident who become symptomatic is to notify the College’s staff, and get tested and isolate until they receive a negative test result.

If you do need to isolate, the accommodation providers will provide guidance, support, and essential supplies.

When moving on to on-campus accommodation you and your visitors will need to:

  • Wear a face mask
  • Use the QR codes to check into buildings

Only residents are permitted within the check in areas. Residents may also have a maximum of two (2) visitors to assist with move in. Aside from this exception for those on move in day, external (non-resident) guests are currently not encouraged.

Higher Degree by Research (HDR) students

For more information, please view Frequently Asked Questions for HDR Students.

Non-GPA Q&A for students

We recognise that students are impacted in a variety of ways by COVID-19 and the transition to new ways of learning and assessment.

You may have felt that your academic performance in Teaching Period 1 2020 was adversely affected, and that this could have impacted on your subject results and Grade Point Average (GPA).

For this reason, JCU introduced the following initiatives to minimise the impact of the disruption caused by COVID-19 on your academic transcripts and GPA.

  • All FAIL results (excepting X) will be converted to a WD (Withdrawn) and will  not count toward your GPA,
  • A Non-GPA system will be implemented for students enrolled in foundational year (level 1 and 2 coded subjects), and
  • Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

A non-GPA system is a Result Type where students are awarded final subject results of either:

  • Satisfactory (S),
  • Satisfactory after sitting a supplementary examination or supplementary assessment (SS),
  • Unsatisfactory (U), or
  • X (Fail, did not sit for examination(s), or did not complete assessment requirements worth at least 80% of the total possible marks, or deferred examination not granted)

A Satisfactory completion (S) or (SS) means that you have met the requirements of the subject, and have accrued the credit points for that subject. This allows you to progress to higher level subjects.

As a Satisfactory result (S) or (SS) is not graded, the Satisfactory/Unsatisfactory results are excluded from your overall course GPA. Click here for more information.

The Non-GPA system applied to all Level 1 and 2 coded subjects across all JCU courses delivered in Teaching Period 1 2020 (subjects which commenced prior to 27 July 2020).

Level 1 and Level 2 coded subjects are any subjects which have a subject code where the first numeral is a 1 or a 2, for example, YY1003 and YY2003.

The original results system will be retained in Level 3 and above coded subjects (including some that already use the Satisfactory/Unsatisfactory result). Results achieved in Level 3 and above coded subjects in Teaching Period 1 2020 will contribute to a student’s course GPA as normal.

A Satisfactory completion (S) or (SS) is a passing result and therefore you will receive credit for completion of the subject. This means the subject counts as being completed as part of your course requirements, and the credit points assigned to the subject will be included in the calculations to determine how much of your course you have completed.

Yes, each individual assessment task was marked as listed in the subject outline, and in accordance with the marking criteria/rubrics provided in the subject outline.

For many assessment items this includes receiving a numerical mark or grade with a weighted contribution toward your overall subject result. Your subject may also have other assessment items that contribute a Satisfactory/Unsatisfactory outcome, for example if the assessment was a non-weighted hurdle task (0% must pass item).

These marking procedures allow you to receive feedback which accurately reflects your performance on the assessment task against the criteria/rubrics published in the subject outline. This allows for reflection on your performance, and to plan future learning needs.

You can apply for a Teaching Period 1 2020 GPA to assist in entry or transfer to courses where this evidence is required. JCU will consider criteria for course transfers and modify a GPA requirement where possible.

A waiver will be applied to students under scholarship schemes where a particular GPA needs to be maintained; four Satisfactory results will be sufficient.

A GPA waiver has been established for merit international scholarships.

No, not initially. The system is implemented at a subject level basis, so the results system applies to all students enrolled in a particular subject in a specific study period in Teaching Period 1 2020 (up to 27 July 2020).

However, after the publication of subject results:

  • Students who are seeking entry/transfer to a different course, or exit from a course, or have International Institutional requirements, and have successfully completed Level 1 and 2 coded subjects can apply for an Indicative Teaching Period 1 2020 (TP1 2020) GPA, and
  • Students enrolled in Level 3 and higher-level coded subjects can apply to have ALL passing results converted to a Satisfactory result and not have a GPA calculated for TP1 2020.

If you are transferring/applying to another course after Teaching Period 1 2020, taking an exit award or an international study abroad student you may apply for a Teaching Period 1 2020 (TP1 2020) GPA.

A TP1 2020 GPA is a calculation of an equivalent Grade Point Average (GPA) based on marks/grades awarded across all assessment tasks in subjects completed at Level 1 and 2 in Teaching Period 1, i.e. the GPA you would have earned if a GPA grading system was applied to your performance in the subject assessment.  Your TP1 2020 GPA will be provided to you in a formal Letter of Advice.

A TP1 2020 GPA does not change your earned GPA from your previous or future studies. The GPA awarded from studies prior to 2020 will be retained in academic transcripts even if a TP1 2020 GPA is approved.

If you require a Teaching Period 1 Indicative GPA because you are applying for a course, transferring to another course or leaving the University, you can apply using the TP1 GPA Letter of Advice form (available from 7 July 2020).

Students in advanced level subjects (level 3 and higher-level coded subjects) will have the option to have Passing subject results converted to the Non-GPA system.

Students who wish to change their result type in Teaching Period 1 from the normal results schema to Satisfactory (Non GPA) should complete the Request to Change Result Type for Teaching Period 1, 2020 application form (available from 7 July 2020).

This change is irreversible and must apply to ALL passed subjects in the Teaching Period.

You must first consult with your course academic advisor or course coordinator to ensure you understand and accept the full effects of this change.

A Withdrawn (WD) result will replace failing results of N (Fail), U (Unsatisfactory) or WF (Withdrawn with Fail) in subjects completed after 9 April 2020 in Teaching Period 1 2020.

A Withdrawn (WD) result indicates that you have not completed the requirements of the subject, but this does not reduce your course GPA. If the subject is required for your course then you will need to repeat the subject in order to pass and have it contribute to your course.

If you have been awarded an (Fail, Incomplete) result it will remain on your academic transcript and count towards your GPA, as it shows that you have remained enrolled in the subject (did not withdraw) but attempted less than 80% of the assessment.

Fail results U (Unsatisfactory), X (Fail, Incomplete) or N (Fail) that have been applied due to proven academic misconduct will remain on your academic record.

For Teaching Period 1 2020 under the Academic Safety Net, students in Level 1 and 2 Coded subjects can apply for a TP1 Indicative GPA – Letter of Advice (Letter of Advice), where:

  1. the student is transferring/applying to another course after the ASN   Term; or
  2. the student is taking an exit award; or
  3. Scholarship/Bursary reasons

The Letter of Advice is not a final result and the student has no right of review under the Review and Appeal of a Final Subject Result Procedure. The Letter of Advice will not lapse or expire but will be subject to JCU’s published policies on admission and credit.