The Division has a strong customer service ethic and continuous improvement culture. We are receptive to new ideas and ways in which we can enhance our delivery of services for the University. We value individuals and customer collaboration to maximise the service to our customers.
A user story is a tool from an end-user perspective that describes the type of user, what they want and why. A user story helps to create a simplified description of a requirement that can be used to improve service.
Eg: As a staff member, I want the Service Now Catalogue headings and descriptions to be written in plain English rather than process jargon, so I can find the right service quickly.
- Think of the services you use that help you do your job.
- Identify an improvement to the most important service to you.
- Write a user story that helps us to improve and provide better service.
Complete the following questions and select submit at the end. The request will be provided to the service owner for feedback.