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Services
- Manage complaints and appeals that fall within the scope of the Student Complaints Management Policy and Procedures
- Conduct quantitative and qualitative analysis of the formal complaints and Student Appeals received, referred, resolved and withdrawn, and of performance in complaint handling
- Identify systemic and high risk issues and report on these to minimise future adverse impacts on students and the University's activities
- Undertake policy review and development for student-related policies
- Provide training and communication around complaint handling, policies and processes related to student complaint and student conduct management, and enhance the skills of staff involved in these processes
- Provide resources to support both students and staff in understanding rights, responsibilities and procedures in complaints resolution
Key resources - Provide high level of advice, recommendations and secretariat support to senior staff regarding allegations academic and non-academic misconduct
Key resources
