Education Division Student Complaints

Student Complaints

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  • Manage complaints and appeals that fall within the scope of the Student Complaints Management Policy and Procedures
  • Conduct quantitative and qualitative analysis of the formal complaints and Student Appeals received, referred, resolved and withdrawn, and of performance in complaint handling
  • Identify systemic and high risk issues and report on these to minimise future adverse impacts on students and the University's activities
  • Undertake policy review and development for student-related policies
  • Provide training and communication around complaint handling, policies and processes related to student complaint and student conduct management, and enhance the skills of staff involved in these processes
  • Provide resources to support both students and staff in understanding rights, responsibilities and procedures in complaints resolution
    Key resources
  • Provide high level of advice, recommendations and secretariat support to senior staff  regarding allegations academic and non-academic misconduct

Key resources