All workplaces have to manage conflict, both internal and external. There are high costs involved when workplace conflict is not effectively managed. Organisations are recognising the importance of developing and implementing structures to facilitate conflict management and resolution.
At a broad level, this workshop examines the development of systems and structures to facilitate conflict resolution and co-operative decision-making in organisations. It reviews national and local employment laws, human resources (HR) and industrial relations (IR) issues for managers and executives, and practical tools and techniques for issue identification and workplace conflict management. At an applied level, the workshop also deals with challenging contemporary workplace issues, like workplace bullying and harassment, performance management and social media at the workplace. Specifically, you will learn about the following topics:
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