Student Essentials

Student Centre

The Student Centre is your one-stop-shop for general enquiries including enrolment, fees, student loans, scholarships, course and subject information, obtaining Student ID cards and timetable issues.

Email: enquiries@jcu.edu.au
Phone: 1800 246 446 (free call in Australia)
Web: www.jcu.edu.au/students

Student Identification Card

A student identification (ID) card is a must for all students.

The Student ID Card is proof that you are a JCU student and although you do not need an ID card to access off-campus Library services, it will be required if your subject has exams on campus and if you wish to access on campus services throughout your studies. Your ID card will also give you access to Student discounts and concessions off-campus.

To request a Student ID card, complete the online Request for Student Identification Card form and attach a photo that meets the required criteria and appropriate identification. For students studying at study centres in Mackay, Mout Isa or Thursday Island, the process to obtain your Student ID card will be explained during Orientation Week.

Important Dates

Make sure you use a Study Planner to highlight important dates throughout the study period including; teaching weeks, census dates, payment due dates, last date to withdraw without academic penalty, lecture recess, study vacation and exam dates.

Student Online Accounts and Portals

It is essential you understand JCU’s online services before you start your studies. Online portals you will regularly use include eStudent, LearnJCU, JCU student email and StudentsOnline. All official communication will be sent to your JCU email account, so it is essential you check it regularly (at least twice per week).  Any communication you have with the university will also need to come from your JCU email accounts as proof of identity. If you require any assistance with the online portals, please contact Infohelp.

Student IT Essentials

View Student IT Essentials information regarding your online accounts, Office 365 Email service, free software packages and agreements, IT Help Desk, personal computer and mobile device use at our study centres, and much more.

Textbooks

Prescribed textbooks will be listed in your Subject Outline via LearnJCU.

You can buy new and second-hand textbooks online, through the Co-op Bookshop (postage is free for orders over $50).

If you live 50km or more from either the Cairns or Townsville campuses, you can use the Off-Campus Library Services, to borrow books.

Student Conduct, Rights and Responsibilities

JCU values its students and placed them at the heart of the university. The JCU Student Charter promotes mutual respect and sets out what students can expect of JCU and what JCU expects from its students in terms of conduct and respecting the rights of others.

There are also a range of student policies related to your rights and responsibilities, including exam and fee policies, student forms as well as the Student Contract which details the terms and conditions you agreed to when you accepted your offer at JCU.

University Terminology

Sometimes coming to university can feel like you are learning a whole new language. The following resources are designed to assist you with understanding university terminologies:

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