Student Essentials

Student Centre

The Student Centre is your one-stop shop for general enquiries including enrolment, fees, student loans, scholarships, course and subject information, obtaining Student ID cards and timetable issues.

Phone: 1800 246 446 (free call in Australia)

Student Identification Card

A student identification (ID) card is a must for all students.

The Student ID Card is proof that you are a JCU student and although you do not need an ID card to access off-campus Library services, it will be required if your subject has exams on campus and if you wish to access on campus services throughout your studies. Your ID card will also give you access to student discounts and concessions off-campus.

For instructions on how to apply, see the Student ID card website.

Important Dates

Confirming and checking your enrolment before the census date is critical.  Use a Study Planner to highlight important dates throughout the study period including;

  • Teaching weeks
  • Census dates
  • Payment due dates
  • Last date to withdraw without academic penalty
  • Lecture recesses
  • Study week
  • Exam dates
  • Last day to register for classes
  • Results publication date

For additional information see Key dates explained.

Student Online Accounts and Portals

It is essential you understand JCU’s online services before you start your studies. Online portals you will regularly use include eStudent, LearnJCU, JCU student email and StudentsOnline. All official communication will be sent to your JCU email account, so it is essential you check it regularly.  Any communication you have with the university will also need to come from your JCU email accounts as proof of identity. If you require any assistance with the online portals, please contact IT Help Desk.

Student IT Essentials

View Student IT Essentials information regarding your online accounts, Office 365 Email service, free software packages and agreements, IT Help Desk, personal computer and mobile device use at our study centres, and much more.


Prescribed textbooks will be listed in your Subject Outline via LearnJCU.

Textbooks can be purchased online from Booktopia. Their academic experts have matched your course to the books you need and you can search by course code, or use the form to select the courses you are enrolled in to see your course materials. Double check this against the list in your Subject Outline.

Second-hand textbooks are also available online at StudentVIP, but make sure that you buy the correct edition, as information is regularly updated.

If you live 50km or more from either the Cairns or Townsville campuses, you can use the Off-Campus Library Service to borrow books.

JCU Respect Online Module

JCU Respect: is an online module that all students are required to complete within the first four weeks of commencing studies. The module addresses sexual harassment and sexual assault and covers recognising, responding, referring and reporting.  It will take about an hour to complete.

You will find the module in LearnJCU. For assistance email  Visit the Safety and Wellbeing website for more information.

Student Conduct, Rights and Responsibilities

JCU values its students and placed them at the heart of the university. The JCU Student Charter promotes mutual respect and sets out what students can expect of JCU and what JCU expects from its students in terms of conduct and respecting the rights of others.

There are also a range of student policies related to your rights and responsibilities, including exam and fee policies, student forms as well as the JCU Student Contract which details the terms and conditions you agreed to when you accepted your offer at JCU.

University Terminology

Sometimes coming to university can feel like you are learning a whole new language. The following resources are designed to assist you with understanding university terminologies:

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