Student Support

Off-Campus Student Story

Personal Support

Student Mentors

Our award-winning Student Mentor Program links our new students with experienced, trained students in the same course of study as you. They volunteer their time to support new students through their first study period and settle into university life.

JCU Student Association

The JCU Student Association (JCUSA) consists of elected students that represent the interests of students at JCU.

JCUSA has Student Advocacy Officers based in Townsville and Cairns who offer a free, independent and non-judgmental service to all JCU students.


JCU’s counselling service provides a free, professional, confidential and responsive service to help you manage personal issues that could impact on your studies at JCU.  Bookings are essential and appointments are available by phone or Skype.

The Desk

The Desk is an online service which aims to support students to achieve mental and physical health and wellbeing. They have a range of online resources to help improve wellbeing and study more efficiently.


Whether you have a permanent disability or a temporary injury or condition which is affecting your study, AccessAbility Services aims to take a holistic approach to your life, taking into consideration the impact of health on your studies.

Safety and Wellbeing

All members of our university community have a right to feel welcome, respected and safe. At JCU, we are committed to ensuring that our working and learning environment is free from discrimination and harassment. Safety and Wellbeing provides information about a range of safety and wellbeing issues including bullying and harassment, discrimination, assault, reporting incidents and emergency contacts.

The Student Conflict Support website is a self-help resource to assist students in managing conflict. If offers a range of video case studies and resource sheets to support students in managing conflict and a referral resource should student need further support.

Careers and Employment

JCU's friendly Careers and Employment service staff can help you with career decision making and action plans, graduate information, job search strategies, job application checking and LinkedIn profile development via email or phone appointments.

Our website has lots of helpful resources and programs you can access to help improve your graduate employment prospects from day one. You can also find listings of part-time, casual, volunteer, vacation and graduate work opportunities on JCU CareerHub.

Financial Support

There are a number of support options available to help you with the cost of studying, including student loan programs to help with subject fees, or scholarships that award you money to help pay for study materials and textbooks.

Visiting Campus

If you are coming onto campus, check out the interactive campus maps for building and parking information. Single day parking permits are available from the Co-op Bookshop in Cairns and Townsville and cost $2. There are also a number of 24-hr computer labs on campus and you will need your JCU ID card to gain entry.

Information for Australian Aboriginal and Torres Strait Islander Students

JCU’s Indigenous Education and Research Centre provides culturally appropriate support services to Australian Aboriginal and Torres Strait Islander students. Our friendly Learning Support staff, Pastoral Care staff, Library Liaison Officer and Student Association are on hand to promote a successful JCU experience from progression to completion.

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