Student Help at JCU
The Student Centre is your one-stop-shop for general enquiries relating to enrolment, fees, student loans, scholarships, course and subject information, obtaining Student ID cards and timetable issues.
A student identification (ID) card is a must for all students. You will need an ID card to access buildings on campus, borrow from the library, access print services and during exams.
To order your ID card, simply log into StudentsOnline and upload a suitable photograph. The Student Centre will contact you once your ID card is ready for collection.
For full instructions, see Your Essential Checklists.
For additional information, see Key Dates Explained.
It is essential you understand JCU’s online services before you start your studies.
Online portals you will regularly use include:
All official communication will be sent to your JCU email account, so it is essential you check it regularly (at least twice per week), including any Junk or Clutter folders. Any communication you have with the University will also need to come from your JCU email accounts as proof of identity.
If you require any assistance with the online portals, please contact InfoHelp.
See Student IT Essentials for information relating to:
Prescribed textbooks will be listed in your Subject Outline via LearnJCU.
You can purchase new and second hand textbooks online, as well as on campus through the Co-op Bookshop.
Copies of all textbooks are also available for short-term loan from the Library.
JCU values its students and placed them at the heart of the university.
The JCU Student Charter promotes mutual respect and sets out what students can expect of JCU and what JCU expects from its students in terms of conduct and respecting the rights of others.
There are also a range of student policies related to your rights and responsibilities, including exam and fee policies and student forms, as well as the Student Contract which details the terms and conditions you agreed to when you accepted your offer at JCU.
Sometimes coming to university can feel like you are learning a whole new language. The following resources are designed to assist you with understanding university terminologies: