Student Support

Personal Support

Student Mentors

Our award-winning Student Mentor Program links our new students with the Student Mentors during O Week, who are experienced, trained students in the same course of study as you. They volunteer their time to support new students through their first study period and settle into university life

JCU Student Association

The JCU Student Association consists of elected students that represent the interests of students at JCU.  JCUSA also runs sporting programs, fitness centres, clubs and societies and social events. The Student Advocacy Officers in Townsville and Cairns offer independent, non-judgemental advice, advocacy and representation for all students.

Counselling

JCU’s Counselling Service provides a free, professional, confidential and responsive service to help you succeed at JCU and manage personal issues that could impact on your studies. These services includes individual appointments, referrals, workshops and more.

The Desk

The Desk is an online service which aims to support students to achieve mental and physical health and wellbeing. They have a range of online resources to help improve wellbeing and study more efficiently.

AccessAbility

AccessAbility Services is a free and confidential support service for JCU students who have identified and registered as having a short or long term disability, injury, illness or health condition.  The service provides access to practical advice, assistive technology, and academic adjustment support, so you can work to your full potential while at university.

Multifaith Chaplaincy

The JCU Multifaith Chaplaincy Centre is a free service provided by the University in partnership with local faith communities to support students in their spiritual lives.  Approved Chaplains visit the Cairns and Townsville campuses and can be contacted directly.

Safety and Wellbeing

All members of our university community have a right to feel welcome, respected and safe. At JCU, we are committed to ensuring that our working and learning environment is free from discrimination and harassment.

The JCU Safety and Wellbeing website provides information about a range of safety and wellbeing issues including bullying and harassment, discrimination, assault, reporting incidents and emergency contacts.

James Cook University values and celebrates the diversity our our community and is committed to ensuring our learning and working environments are safe and welcoming.

JCU is proud to be part of the Respect. Now. Always. campaign - a national initiative led by Universities Australia to highlight our determination to ensure our students and staff are safe from discrimination and sexual harassment.  Further information about the campaign and free services available for students can be found on the Safety and Wellbeing website.

The Student Conflict Support website is a self-help resource to assist students in managing conflict. If offers a range of video case studies and resource sheets to support students in managing conflict and a referral resource should student need further support.

Careers and Employment

JCU's friendly Careers and Employment team can help you with career advice and action plans, job search strategies, resume checking and LinkedIn profile development. Their website has lots of helpful resources and programs you can access to help improve your graduate employment prospects from day one. You can also find listings of part-time, casual, volunteer, vacation and graduate work opportunities on CareerHub.

Financial Support

There are a number of support options available to help you with the cost of studying, including student loan programs to help with subject fees, or scholarships that award you money to help pay for study materials and textbooks.

Campus Facilities and Services

There are a range of facilities and services on campus – from help in finding accommodation to health and medical services. Click on the links below for more information;

Support for Australian Aboriginal and Torres Strait Islander Students

JCU’s Indigenous Education and Research Centre staff are here to support you through your whole journey while at University and even after you graduate.

We provide assistance with your studies and access to free coaching to help with assignments, or prepare for exams. Our Indigenous Student Support Advisors are available to help answer any questions and offer support, whether it be about study plans, scholarship information or to help you develop strategies for time management and planning.

Support for International Students

The International Student Support Team is available to assist you during your studies.

Friendly, dedicated support staff assist international students with arrival and transition support, international orientation, Visa and Confirmation of Enrolment enquiries, Overseas Student Health Cover, social activities, welfare support and much more.

There are a range of resources available to help international students get prepared, including the International Student Guide and handy webinars with information to assist you pre-arrival and on your arrival. You can also visit the International Students website.

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