Travel insurance and registration

Recording your travel Concur/Tripit

Concur Locate is an online travel management system that gives JCU the ability quickly locate and communicate with student travellers, with the benefit of pre-travel advisories to help you remain safe when travelling overseas. This is extremely important as it allows JCU to fulfil its duty of care and to locate students at the time of an emergency, critical incident or natural disaster.

This is a requirement for all overseas travel.

Initial set-up of your Concur/Trip-It accounts:

  1. Log-in to Concur ( using your JC log-in details
  2. Click the Trip-It tab under the Apps screen
  3. When prompted, create a trip-it account (using your JCU email)
  4. Verify your account using the email notification received from Trip-It
  5. Download the Trip-It app to your Smartphone to receive alerts on events that might impact your travel (security, weather events, natural disasters, flight status, gate changes, etc.)

Once your initial set-up is complete, and for all travel:

  • Email your travel itineraries and confirmations to to be added to your profile (you can also add trips yourself via the app).
  • If your plans/itinerary change at any time before or during your travels, email the update to

Be mindful that if you require assistance, JCU needs to be able to locate you in order to provide the support and assistance needed.

Chubb Insurance – JCU Business Travel Insurance

JCU students going on exchange through the Global Experience Office are covered by the JCU Business Travel Insurance for the length of their approved travel (maximum 9 consecutive months), subject to certain conditions.

Additional and/or private travel outside the approved placement and travel dates is not covered by the JCU Business Travel Insurance and students must purchase their own travel insurance for private/additional travel. Information about JCU’s Business Travel Insurance is available on the JCU website.

If you have any questions about insurance coverage, please contact the JCU Insurance Officer at

Chubb Assistance – JCU Travel Assistance

Students travelling on approved JCU travel have access to Chubb Assistance 24/7 global assistance membership services, prior to, and during your travel.

Students can phone Chubb Assistance at anytime from anywhere to request assistance. If your travel, health and safety are at risk or if you need advice or assistance to deal with situations that arise while travelling and working overseas – call Chubb Assistance. When overseas you can call Chubb Assistance reverse charges via the operator.

Chubb Assistance website:

Chubb Assistance phone number: +61 2 8907 5995

JCU policy number: 04PP007672

Ensure you save the Chubb Assistance number to your phone, and carry the Chubb Assistance card in your wallet. The card includes the emergency phone number and JCU’s Policy Number.


Smartraveller is provided by the Australian Department of Foreign Affairs and Trade (DFAT). You should register your travel plans with smartraveller, so that in the event of an emergency DFAT will be able to contact you or your family. You should also subscribe for official government travel advice and bulletins.

When registering, you may be asked to provide the following:

  • Do you have overseas travel insurance: YES
  • Insurance company: Chubb Australia Insurance Limited
  • Policy No. 04PP007672
  • Phone number: +61 2 8907 5995

DFAT also operate 24-hour consular assistance: 1300 555 135 within Australia (local call cost), +61 2 6261 3305 from overseas, or +61 421 269 080 for SMS.