IT Services Help and Support Collaboration Tools
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Take your teamwork to the next level with technology-based Collaboration tools at JCU. Streamline your work tasks, start a group chat, create an information repository, co-author files, share folders and work more collaboratively with your team. It's a new way to work and IT is here to help.
ICT has a suite of tools for JCU staff, available via JCU's current M365 suite, downloadable via the Software Center or via ServiceNow request.
Microsoft Teams
OneNote
Communication Sites
Microsoft Whiteboard
For more information about Collaborative Tools at JCU, these quick guides are a great place to start.
- Microsoft Teams (Available by request)
Introduction to Teams or Team Owners Guide - Yammer (O365)
Introduction to Yammer or the Yammer Owners Guide - OneDrive for Business (O365)
Quick Guide to OneDrive - OneNote (O365)
Quick Guide to OneNote - Whiteboard (available)
Microsoft Whiteboard - Communication Sites (Available by request)
Communication Sites at JCU - Zoom (Available)
Zoom Guide
If you need more information LinkedIn Learning has additional training resources available.
What does your team hope to achieve or improve by using collaboration tools and what benefits would you like to see?
If you need help deciding which tool is right for your team, refer to the Collaboration Tools Feature List. Each collaboration tool has different features with different business benefits. Choose the tool that is right for you.
You may also find the Collaboration Tools user scenarios a useful comparison for reference. Please discuss the options available with IT Services and Support staff if you have any questions.
To apply for a collaboration space at JCU:
- Log a job via JCU ServiceNow to request a Collaboration Space.
- Familiarise yourself with the available tools in the Collaboration Tools Feature Matrix.
- An IT Service Delivery team member will contact you to discuss your business requirements and assess the appropriate tool/s to help you achieve the best outcome.
JCU has run successful Collaboration tools pilot programs with several Business areas. View the JCU user experience stories to see how these tools might help your team.
The Information and Space Planning unit (ISP) has tested Microsoft Teams and provided feedback about their experience.
Read or View Feedback from ISP.
Please log a job via JCU ServiceNow and one of our friendly IT Services and Support Staff can provide further assistance.