ArcGIS Software

ArcGIS is an integrated collection of GIS software products that provides a standards-based platform for spatial analysis, data management and mapping.

JCU has a site license for this product that allows for the installation of the software on any JCU owned computer being used by a JCU staff member or JCU student. If you are interested in having the software installed on a JCU owned computer please contact the IT Helpdesk and your request will be referred to your ITR IT Support Team

The software can also be installed in a student computer lab (GATCF or School owned lab) for teaching purposes. If you are interested in having the software available for your course please contact the IT Helpdesk. Include in your request the computer lab(s) that you have booked for the course, the subject group that the software is to associated to and the date that you require the software to be available. The GATCF team require 2 weeks notice to ensure that the software is installed and tested.

Contacting the IT Helpdesk

You can contact the IT Helpdesk via your Service Management Web Self Service Portal. This service can be accessed from a desktop, laptop or mobile device from on or off campus.

You can contact the IT Helpdesk via email to ITHelpdesk@jcu.edu.au. Email requests will be serviced Mon-Fri from 8am to 6pm when the University is open

You can contact the IT Helpdesk via phone by dialling 15500 (if you are on the Townsville campus) or 21777 (if you are on the Cairns campus) selecting Option 1 from the Service Menu. If you are dialling external to the University the number is 61+ 7 47815500. This service is available Mon-Fri from 8am to 6pm when the University is open.

License Restrictions

This offer is not available to students for installation on their personal computers. There is an ESRI ArcGIS Student install disk available to students who are undertaking GIS subjects. Students should discuss access to this offer with their GIS lecturer.

The license agreement does not extend to the Singapore Campus. A separate Agreement will need to be negotiated between the Singapore Campus and ESRI.