ICT Services Help and Support Software NVivo JCU Site License Agreement

NVivo JCU Site License Agreement


This is a Site License Agreement. The License permits the installation of the software on any University owned computer or any computer owned by a person who has a formal relationship with the University ie all staff and all students.

Once a person (staff or student) ceases to have a formal relationship with the University the software must be removed from their computer.

NOTE: The software and license key must not be made available to any person who does not have a formal relationship with the University.

If students (Postgraduate or Undergraduate) wish to purchase a perpetual license (this is outside of the scope of the Site License Agreement) they can do so at QSR International or by sending email to info@qsrinternational.com.

How do you obtain the Software

Please contact the IT Help Desk and they will refer your request to your Desktop Support Team.

Contacting the IT Help Desk

You can contact the IT Help Desk via your Service Management Web Self Service Portal. This service can be accessed from a desktop, laptop or mobile device from on or off campus.

You can contact the IT Help Desk via email to ITHelpdesk@jcu.edu.au. Email requests will be serviced Mon-Fri from 8am to 6pm when the University is open.

You can contact the IT Help Desk via phone by dialling 15500 (if you are on the Townsville campus) or 21777 (if you are on the Cairns campus) selecting Option 1 from the Service Menu. If you are dialling external to the University the number is 61+ 7 47815500. This service is available Mon-Fri from 8am to 6pm when the University is open.

License Restrictions

This license agreement cannot be extended to the Singapore Campus. QSR, the vendors for NVivo, have negotiated a separate license agreement for Singapore. JCU staff on the Singapore Campus should contact their Singapore Helpdesk staff for assistance.