Wireless Setup – Apple OSX

The following self-help guide is for clients that have OSX 10.7 (Lion) and above installed on their laptop. It is written with the assumption that you are using the built in AirPort card on your Mac.

Setup Instructions

  1. Click the Wi-Fi icon in your menu bar.

    Note: If the Wi-Fi icon is not showing on your toolbar, click on the Apple Menu, select System Preferences, select Internet & Network icons, then Network.  Select the Wi-Fi icon in the list of options on the left.  Make sure there is a tick in the box called "Show Wi-Fi status in menu bar".  Click Apply and close the window.  The Wi-Fi icon should now appear in the menu bar at the top left of your screen.

  2. Make sure Wi-Fi is On.

  3. If the eduroam network doesn’t automatically show up, choose Join Other Network ... otherwise select eduroam from the available list.

  4. Leave the Mode field set to Automatic.

  5. In the User Name field enter your JCU email address.

  6. In the Password field enter your JCU password.

  7. Tick the Remember this network box, then click Join.

  8. If prompted to Verify Certificate, click Continue. You will then be prompted allow the change, enter your computer’s username and password. Note: This is NOT your JCU username and password.

  9. Click Update Settings.

You will now be connected to JCU's eduroam wireless network.

Troubleshooting

Eduroam doesn't show up in the available network list?

First make sure that you are in a wireless supported location. We have extensive wireless coverage on all our main campuses and remote teaching sites.  Outdoor areas near the buildings will generally have decent coverage, while the further you move from a building, the weaker the coverage becomes.

I can't authenticate to Eduroam?

First of all - try to connect again. Wireless networks in general are less stable connections than fixed lines so are more susceptible to signal loss or timeout.

Check that you’re entering your full JCU Email Address and Password correctly. Test that it works for other JCU Online Service like Webmail, if not then email ithelpdesk@jcu.edu.au and request a password reset for your JCU computer account which should resolve the problem.

There are no networks to choose from

Click the plus button (+)
Click Show Networks,
Click eduroam,
Enter your JCU email address and password,
For 802.1X select WPA: eduroam or automatic,
Tick Remember this Network, and then click Add

I get a message asking me to “Verify Certificate” when I try to connect to Eduroam. Should I be worried?

Don't be concerned. It doesn't mean anything bad is about to happen to your computer or your personal details. Click Continue to proceed with connection. There is a system out on the internet which allows companies to pay for "signed" certificates, essentially verifying that they are indeed the company / service they claim to be. JCU does not currently subscribe to any of these paid certificates so you may encounter messages like this when accessing some of JCU's online services.