Wireless Setup – Apple OSX

If the Wi-Fi icon is not showing on your menu bar, click on the Apple Menu:

1. Select System Preferences
2. Select Network
3. Make sure there is a tick in the box called Show Wi-Fi status in menu bar
4. Click Apply and close the window

The Wi-Fi icon should now appear in the menu bar at the top right of your screen.

First make sure that you are in a wireless supported location. We have extensive wireless coverage on all our main campuses and remote teaching sites. Outdoor areas near the buildings will generally have decent coverage, while the further you move from a building, the weaker the coverage becomes.

Second, try searching for eduroam through the Join Other Network option:

1. Click on the Wi-Fi icon in the menu bar
2. Select the Join Other Network... option
3. Click Show Networks
4. Select eduroam from the available list of networks
5. Leave the Mode field set to Automatic
6. Enter your full JCU email address and password,
7. Tick Remember this Network, and then click Join

First of all - try to connect again. Wireless networks in general are less stable connections than fixed lines so are more susceptible to signal loss or timeout.

Check that you’re entering your full JCU Email Address and Password correctly. Test that it works for other JCU Online Services like Webmail, if not then email ithelpdesk@jcu.edu.au and request a password reset for your JCU computer account which should resolve the problem.

Alternatively, the issue may be with the Wi-Fi password or wireless certificate stored on your computer. To remove those do the following:

1. In Spotlight search for Keychain Access and launch it
2. Select the All Items category
3. Search for 802.1X Password, the name should be eduroam and delete it
4. Then, search for jcu-authentication.jcu.edu.au it will be listed as a certificate, and delete it

Now click the Wi-Fi icon in the menu bar and toggle the Wi-Fi Off and then back On. Then try reconnecting following the Setup Instructions above.

If you've come from another institution that uses eduroam then you may have an existing profile saved to your computer that will need to be removed before you'll be able to connect to it here at JCU. To do that perform the following steps:

1. From the Apple Menu select System Preferences and click on Profiles
2. Select eduroam in the User Profiles list
3. Click the minus sign at the bottom to remove it
4. Close the Profiles window

Now click the Wi-Fi icon in the menu bar and toggle the Wi-Fi Off and then back On. Then try reconnecting following the Setup Instructions above.

Don't be concerned. It doesn't mean anything bad is about to happen to your computer or your personal details. Click Continue to proceed with connection. There is a system out on the internet which allows companies to pay for "signed" certificates, essentially verifying that they are indeed the company / service they claim to be.