Wireless Setup – Mobile Devices

ICT Services Help and Support Wireless Wireless Setup – Mobile Devices

The following instructions will guide you through the steps to connect an Apple iOS or Google Android device to the JCU Wireless network.

Apple iOS

Start by turning on your device (if it’s not already on). You’ll be presented with the Home screen, if you need to return to this screen at any time press the Home Button (big black button at the bottom).

  1. Tap the Settings icon

  2. Select Wi-Fi

  3. Make sure Wi-Fi is enabled and set to the ON position

  4. Under the Choose a Network ... section select eduroam (tap on the actual word eduroam, don’t tap on the blue arrow to the right)

  5. In the Username field enter your JCU email address

  6. In the Password field enter your JCU password

  7. Then tap on Join

  8. You should receive a Certificate prompt from jcu-radius.jcu.edu.au tap Trust

  9. You will then be returned to the Wi-Fi Networks screen and eduroam should have a tick next to it indicating that it is now connected

  10. Set the Ask to Join Networks option to ON

  11. Return to your main screen by pressing the Home Button

Google Android

Start by turning on your device (if it’s not already on). Unlock the phone and navigate to the Application Drawer, then select the Settings option.

  1. Under the Wireless and networks section tap the Wi-Fi option

  2. Make sure the wireless adapter is ON

  3. Under the Wi-Fi network section select eduroam

  4. Set the eduroam connection settings to:

    EAP method: PEAP
    Phase 2 authentication: MSCHAPV2
    CA certificate: Unspecified
    User certificate: Unspecified
    Identity: enter your JCU email address
    Anonymous Identity: Leave this field blank
    Password: enter your JCU password

  5. Tap on Connect

  6. Return to your main screen by pressing the Home Button

Troubleshooting

Eduroam doesn't show up in the available network list?

First make sure that you are in a wireless supported location. We have extensive wireless coverage on all our main campuses and remote teaching sites.  Outdoor areas near the buildings will generally have decent coverage, while the further you move from a building, the weaker the coverage becomes.

I’ve forgotten my credential storage password?

If you are getting prompted for a credential storage password when you try and configure your Android device to connect to the JCU wireless network and you’re not sure what that is then you will need to reset it. You can do this by going into the Settings > Location & Security, scrolling to the bottom and selecting Clear Storage. Then navigate back to your WiFi settings screen and tap the eduroam network and select the Forget option.  Then repeat the setup steps.

Further Assistance

If you require further assistance with configuring your device to connect to the JCU wireless network then support is available for Staff and Students on both the Townsville and Cairns campuses, more information can be found here.