Shared Mailbox Account Registration

ICT Services ICT Forms Shared Mailbox Account Registration

This form should be used to register for a Shared Mailbox account which allows for a nominated account administrator to have control over the permissions of the account. The account administrator can advise of the account's name, email alias, permissions for each staff member for the Exchange Online Mailbox. This Account is used for Divisions and Colleges to maintain a centralized area for email information that needs to be accessed by multiple Staff members.

You will be required to supply your date of birth, for verification purposes only.

Please indicate if you require “Full Delegation to Shared Mailbox” rights to multiple Staff Members or If the Account Manager is taking care of the permissions settings. Also ICT can set “Send As” rights for the Shared Mailbox Account otherwise the account manager can set “Send on Behalf Of” rights for Staff members. If the account manager chooses to set permissions themselves you do not have to provide “Staff Members Email” details.

Definitions

Full Delegation to Shared Mailbox: Staff Member has owner rights to all Folders of the Shared Mailbox Account

Send As: Staff Member can send an email as the Shared Mailbox Account

Send On Behalf Of: Staff Member can send an email on behalf of (their details will be shown in the header of the sent email) the Shared Mailbox Account.

Application Process

  1. Download the Shared Mailbox Account Application form to your computer.
  2. Open form in Adobe Acrobat and enter details, then click the submit button on the form to email it to the ithelpdesk@jcu.edu.au. This will generate a ServiceNow job for this request.
    For urgent action please contact the IT Help Desk and request a high priority job. 

Shared Mailbox Account Application form

  • Any misuse of computing facilities will result in account disablement as per the ICT Acceptable Use Policy.
  • ICT act in accordance with the Information Privacy Policy for the collection of personal information.
  • A separate form should be completed for each account to be created. 
  • Account information will be posted to the account holder at the internal JCU address supplied.  
  • The account will not become active until a validity check is performed by IT staff.

Please contact the IT Help Desk if you have any further questions.


ICT act in accordance with the Information Privacy Policy for the collection of personal information.