ICT Alert 963519090

Service outage for Staff Email | Student Email
Times are in Australian Eastern Standard Time (AEST)

When: 22nd May 2019, 8am
Clients affected: Staff and students

On the 22nd May at 8am, 'Staff Email; Student Email' has experienced a service outage. We hope to have this resolved as soon as possible, we apologise for any inconvenience.

Current status


As of Friday 24th May 2019 Microsoft has resolved the issues with Outlook email and other services.

23rd MAY Microsoft is currently working to restore the service, JCU staff and students may continue to experience intermittent issues until this problem is resolved.

22nd MAY Microsoft have traced the problem to a recent update and are working to resolve the issue.


There have been multiple reports of both staff and students experiencing Server Unavailable errors in Outlook as well as difficulty logging into and searching within Outlook online and in the Outlook desktop client. Microsoft is currently looking into the issue.

- Check back for updates.

Get help Please contact the IT Help Desk during business hours if you require further information.