Welcome to the home of resources for agents and partners representing James Cook University (JCU).
JCU establish partnerships with Education Agents they believe share in the vision of delivering quality services, experiences, and education to students.
As an agent, you have an important role of representing JCU with integrity and accuracy to students in the pursuit of a quality international education. To support you as a representative of JCU we have made information and resources available online and have developed an Agent Training Portal (for current partners only).
JCU uses Ascent One to manage agent details and to send a communication, such as the quarterly Partner Newsletter, or updates about new developments or important information. It’s required that your details are current and maintained so that you receive this information. If you would like to receive communication directly from JCU, contact the International Development team.
Ascent One is also used to maintain the agent list on the JCU website, making your offices and contact details visible to prospective students. Ensure you keep each office branch and staff contact details up to date, and that you add any new offices to Ascent One and let the JCU team know.
Promotional material can be ordered directly from JCU in three simple steps:
You can also track the promotional material you have placed on order in Ascent One. Go to Home > Promotional Material > Track Status to review or cancel your order (only pending orders can be cancelled). Contact the International Development team or your JCU representative.
James Cook University is a registered higher education provider (CRICOS Provider Code 00117J) that offers education services to overseas students.
To provide education and training services to international students the University must comply with rules and regulations required by the Australian Government and the national regulator TEQSA (Tertiary Education Quality and Standards Agency).
The ESOS Framework incorporates the:
Your obligations as our agent under the ESOS Act include but are not limited to:
Application and offer enquiries
General agent enquiries
Agent Commission Office
Commission payment enquiries and invoices
International Student Support
Enquiries about arrival, accommodation, orientation, and important dates (including the compulsory International Student Orientation)
Ascent One support
The International Development team oversee the recruitment of international students to the university. The team consist of International Development and Relationship Managers who are responsible for the activity in key countries around the world.
The International Admissions team manage enquiries relating to student applications, with their primary purpose to process applications and acceptances.
The International Student Support team provide international students with support. Their services extend to students pre-arrival, with support services available to students throughout their study and beyond graduation.