Your first 48 hours
- Future Students
- Current Students
- Research and Teaching
- Partners and Community
- About JCU
- Celebrating 50 Years
- Advanced Analytical Centre
- Applying to JCU
- Australian Lions Stinger Research
- Australian Tropical Herbarium
- Association of Australian University Secretaries
- Careers and Employability
- Australian Quantum & Classical Transport Physics Group
- Centre for International Trade and Business in Asia
- College of Healthcare Sciences
- College of Medicine and Dentistry
- College of Science and Engineering
- COVID-19 Advice
- Diploma of Higher Education
- Division of Tropical Environments and Societies
- Economic Geology Research Centre
- Graduate Research School
- Indigenous Education and Research Centre
- IT Services
- Why JCU?
- Exchange and Study Abroad
- Australia Awards Scholarships
- International Pathways to JCU
- JCU Study and Information Guides
- Applying to JCU
- Fees and costs
Coming to Australia
- Arrival service
- Useful links for new residents
- Life in Australia
- Working in Australia
- Living costs and other expenses
- What to bring
- Life at JCU
- Contact us
- JCU Eduquarium
- JCU Global Experience
- JCU Halls of Residence
- Language and Culture Research Centre
- Marine Geophysics Laboratory
- Open Day
- Parents and Partners
- Pathways to University
- Planning and Performance
- Planning for your future
- Professional Experience Placement
- Rapid Assessment Unit
- JCU Connect
- Safety and Wellbeing
- Scholarships @ JCU
- Study Now
- Student Equity and Wellbeing
- VAVS Home
- Australian Institute of Tropical Health & Medicine
Airport Arrival Service
If you have booked the Student Centre’s Airport Arrival Service, you will be met at the airport, bus or train station by James Cook University’s Arrival Service operators who will take you to your pre-arranged accommodation. You will be given a brochure outlining some key information to assist you in your settlement.
If you are in on-campus accommodation in Townsville
Familiarise yourself with your room and college/hall of residence and talk to your Residential Assistant (RA) who will be able to provide you with information about your college/hall (including meal times and venues, computer access, etc).
Contact your family to notify them of your safe arrival and your contact details (public phones are available close to colleges/halls – ask your RA for details). You can also use the computers at the Student Centre on your arrival to send emails to your family and friends back home.
If you are in off-campus temporary accommodation
Talk to your temporary accommodation provider and familiarise yourself with the area; ask about bus stops, shopping centres and food outlets.
Discuss with your accommodation provider your accommodation arrangements, e.g. if you require more or less days than you originally booked.
Contact your family to notify them of your safe arrival and your contact details (ask your accommodation provider about public phones / how to make an international call).
Obtaining your JCU computer account
You will be able to access your JCU computer account from FOUR weeks before the start date of your studies at JCU. Your JCU username and password will give you access to a number of JCU online facilities, including your email account and internet access.
To obtain your JCU computer account visit the New Student Website, Step 2. You will need your JCU student ID number to complete this process and this number is located on your Confirmation of Enrolment (CoE), under section C – Student Details - “Provider Student ID” (e.g. 12345678). If you don’t have a CoE, please contact your International Admissions Officer by emailing InternationalAdmissions@jcu.edu.au
- You will be asked to change your password immediately. Please make sure that you keep your username (e.g. jc123456) and password in a safe place.
- Further information about your JCU computer and internet access will be provided at the Welcome Information Sessions.
Accessing the internet on-campus
If you are living on-campus, talk to your Residential Assistant regarding internet access at your Hall/College. Once you have your JCU computer account information you will be able to access the internet at any of the computers available at the library or computer rooms.
Accessing the internet off-campus
If you are in off-campus accommodation, talk to your accommodation provider and/or landlord about internet access.
There are a number of internet cafes located throughout Townsville and Cairns, and paid internet access is available at most shopping centres. Most public libraries have internet access for general public use. For location and contact details, consult the phone directory.