Student services

James Cook University offers students a variety of on-campus student support services which you can access at any point of your studies to assist you to manage your academic program.

International Student Support

The International Student Support team help international students with their arrival, orientation and transition and personal concerns. They can also assist you to manage anything that may affect your studies and Confirmation of Enrolment (eg. taking leave, academic progression).

AccessAbility services

AccessAbility Services is a free and confidential support service for all students who identify as having a temporary or permanent disability, injury, illness or health condition that is impacting on their studies. AccessAbility Services can assist you to develop strategies to support your participation at JCU.


The Counselling Service is a free and confidential service you can access to talk about any issues that could have an adverse impact on your studies. All counsellors are qualified, registered practitioners.

Careers and employment

The JCU Careers and Employment Service provides information, advice and guidance on careers and employment to current JCU students and graduates. Their free services include an online job finder database (CareerHub), access to computer-based career guidance programs, advice on resume preparation, and other employment resources.

Graduate Research School

If you are studying a research program at JCU the Graduate Research School offers information and advice about your studies and helps monitor your research as well as assist you with any variations to your program. A number of additional services are also available to research students, including the SKIP program.


InfoHelp can assist you with any computer related issues that you may have during your studies including problems with your login, password and connecting to wireless network. Located within the Library, InfoHelp staff can also assist you with information for assignments, developing information literacy and research skills. InfoHelp also has useful online “how to” and “survival” guides and links to IT related training resources

JCU Library

The JCU Library can contribute to your academic experience at JCU. The Library collections include print and digital resources that support the teaching and research programs of the University. For other information, access to electronic resources and opening hours during teaching period breaks visit Library.

Learning Centre

If you need help with study skills or academic support during your studies. The Learning Centre can provide you with assistance. Language and learning services are available to all JCU students and include workshops to help students with academic reading, writing, speaking, presentations, referencing, English grammar and note-taking. They also offer courses and programs to assist in the transition to tertiary study, individual and group support for students from Non-English Speaking Backgrounds (NESB) as well as online learning skills resources and editing skills support.

Multifaith Chaplaincy

The Multifaith Chaplaincy Service provides pastoral care and spiritual and religious support to students of any religious background. The Chaplaincy can also provide you with advice on places of worship in Townsville and Cairns.

Student Assistance Helpline

JCU has established a helpline to provide a constant source of advice and assistance to students after office hours, on weekends and during holiday periods. The helpline can be accessed as a free call from landlines anywhere in Australia (standard call rates apply from mobile phones). The Helpline can provide information and referrals on a wide range of issues affecting international students and will also link students back to the Student Centre staff for ongoing follow up. You can access the Helpline by calling 1800 754 185.

Student Mentor program

JCU highly values the work of its student mentors. During Orientation Week and throughout the year, continuing students who have joined the Student Mentor Program help new students by providing support and information about life at University. For further information, and to find a mentor, visit Student Mentor Program.

Student Association

The JCU Student Association is directed by elected students and provides services and amenities to students. These services include student representation to the University, entertainment, sporting facilities and food outlets. They also provide academic and welfare support to all students.

Contact us

Telephone: +61 7 4781 5601
Location: The Student Support team is located in Building 134.

Telephone: +61 7 4232 1558
Location: The Student Support team is located in Building A1.