International Students Life at JCU Student services and support Sonder - 24/7 personal safety and wellbeing service

Apply now

Sonder - 24/7 personal safety and wellbeing service

Sonder is a multilingual safety and wellbeing app which connects students with the Sonder Support Team any time of the day or night.

The Sonder service is included in a JCU student’s Overseas Student Health Cover if they took out their policy with Allianz after 1 February 2020

The Sonder Team can help with any issues or concerns with wellbeing, safety, medical needs or mental health.

Sonder screen shot

When to use Sonder

  • When you’re sick and don’t know what to do next
  • If you’re injured and don’t know what kind of help you need
  • If you’re concerned, stressed, anxious or worried
  • If you’re lost or in an unfamiliar location
  • If you’re walking home alone and want to make sure someone is looking out for you.

The Sonder Support Team

Sonder's Australian based, 24/7 operations centre is made up of people with specialist skills and mental first-aid training. They offer emotional support and advice in uncertain situations, can review your circumstances and get you the help you need. The in-person support team can provide emotional support, de-escalate risky situations and help you deal with any issue that comes your way.


How to use Sonder

24/7 help 
Swipe for help in the app to speak to us via live chat or over the phone with any issue concerning you. We can even send in- person assistance if needed.

Check on me
If you’re meeting someone new or going to an unfamiliar destination makes you feel uncomfortable, our ‘Check on me’ feature will allow us to keep an eye out to make sure you are OK.

Track my journey
We track your progress throughout your journey until you feel safe, secure and no longer need us.

Safety alerts
Our 24/7 Support Centre monitors for both minor and major events which could impact your safety.

Sonder 24/7 help screen shot

You will be provided with further information about the Sonder service, including how to set up an account, as part of the JCU International Student Orientation Program.