Support and Services

If you are experiencing academic difficulties whilst at James Cook University, there are a number of support staff and services within the University who may be able to help.

Learning Advisors

If you need help with study skills or assistance with academic reading, writing, speaking etc, Learning Advisors are available in the Learning Centre on the Cairns and Townsville campuses. Visit Learning Skills for further information.

Enrolment Officers

If you have questions about your subject selection, advanced standing, changing your major or your course, degree completion or other course or enrolment query, you should contact an Enrolment Officer in the Student Centre. Contact details are available at Student Centre and Enrolment Team contacts.

Student Mentor Program

Participating in the Student Mentor Program is a great way for you to gain support and advice from continuing students during your time at JCU.

AccessAbility Services is a confidential support service for all students on campus who identify as having a temporary or permanent disability, injury, illness or health condition. The service can, for example, provide alternative formatting of course materials, supply assistive equipment and aids, and liaise with teaching staff. Medical documentation is required in order to register with the service and AccessAbility Support Advisers are based on the Cairns and Townsville campuses.

The JCU Careers and Employment Service has offices on the Townsville and Cairns campuses. It offers student and graduate career advice, job application and career planning workshops, career information libraries, and an online job database, CareerHub.

The Service also organises an annual careers fair that brings major employers and industries to the Townsville and Cairns campuses.

JCU’s Counselling Service is confidential and available to students on the Cairns and Townsville campuses. Individual and group counselling is available if you have personal issues like stress, relationships or anxiety. The Service also conducts workshops on topics including Settling into University and Managing Stress. Find out more about the Counselling Service.

The JCU Student Association represents the interests of all students at JCU.

Membership is voluntary and entitles you to discounts at food outlets on the Cairns and Townsville campuses, and at the gym and The Club (Townsville). Membership also entitles you to social sport nominations; participation in the Fisher Shield competition and access to specialist support services such as tax help; student employment; welfare support; and academic support.

All students at JCU can access Learning Skills for face-to-face assistance as well as online tutorials and workshops. Learn about everything you need to succeed in your studies including time management skills, effective note taking, oral presentations, writing skills, exam tactics and more. Special assistance is available for students from non-English speaking backgrounds.