The JCU Security Service contributes to the provision of a safe and secure environment for all staff, students and visitors, to ensure the security of buildings and property belonging to the university and to provide an emergency response to any notified emergency situation.
A team of well-trained and equipped uniformed officers perform security patrols, access controls and ensure the ongoing provision of timely and accurate information and advice.
A safe secure community is best realised when everyone in that community accepts and shares at least some of that responsibility. Accordingly, your contribution to security, however big or small, is equally important to JCU's success.
To help everyone contribute in the best way they can, the Security Service employs a collaborative approach actively working with individuals and groups who study, work, reside at or visit the University, providing them with the necessary guidance and support to help build a strong culture of security awareness from which we all can benefit.
If you have any security related concerns or inquiries, please contact the Security Office on the phone numbers below.
Emergency Services (Police, Fire Service or Ambulance) – All Campuses
- External or mobile phones – dial 000
- Internal phones – dial 0 then 000
If you request any of these emergency services to respond to an incident on campus, you should also advise JCU Security on the telephone numbers listed below.
- From an external or mobile phone – dial 4781 5555 or 1800 675 559
- From an internal phone dial 15555
- From an external or a mobile phone – dial 4781 6000
- From an internal phone dial 16000.
Contact JCU Security Service by email to firstname.lastname@example.org
- From an external or mobile phone – dial 4232 1293 or mobile phone dial 0419 677 874
- From an internal phone dial 21293 (this number may divert to a mobile number)
Contact JCU Security Service by email to email@example.com (for internal use only)
Report Security Incidents
Report all security incidents as early as possible to the Security Office or a Security Officer. Any emailed reports may be sent to firstname.lastname@example.org. All reports remain confidential.
Emergency Management Program
Please visit the Emergency webpage for emergency information and evacuation procedures for staff and students.
Security Response Times
Security will respond to requests from clients as quickly as they can, taking into consideration other duties required to be performed and the appropriate priorities for these.
Security escorts are available for students and staff.
The Security Service provides escorts after-hours from buildings to car parks and on-campus accommodation buildings.
It should be noted that there is no officer dedicated to this service and so the response time will be variable depending on the duties and location of the Security Officers at the time of the request.
Queensland Police Beat (Townsville Campus)
A Queensland Police Beat operates on the Townsville Campus only. The Police Beat operates during Semesters 1 and 2 and will not operate during semester breaks.
Police Beat hours are:
- Mondays – 8:00am to 4:00pm
- Thursdays – 8:00pm to 2:00am
- Fridays – 12:00pm to 8:00pm
Contact Police Beat on 4781 6001 (this phone may be diverted to a mobile number).
To contact the Queensland Police outside these hours, you should ring the Stuart Station on 4799 8999, Townsville Station on 4759 9777, or Smithfield Station (Cairns) on 4030 7000.