Frequently Asked Questions

Frequently asked questions concerning our Conference and Function service:

Is technical support offered?

A staff member will be available for basic technical support in use of our equipment only.

Is internet access available?

Both conference rooms are equipped with LAN (local area network) ports and network cables, and all our venues have access to wireless internet.

Internal clients (JCU staff and students) can use their JCU NetAccess account for internet access.

Delegate internet accounts can be arranged for external clients requiring internet access. We require at least 72 hours notice prior to the event if a delegate account is required, fees may apply.

Can we organise our own catering?

It is not our policy to allow parties to provide their own catering. We have an extensive menu options to choose from.

Do we have to set the room up ourselves?

No, basic setup is included in the room hire.

Comprehensive room setups may attract additional fees to cover labour and laundry costs. Contact the Functions Coordinator if you have any special requirements.

How can I organise support during our function?

Contact information for the Functions Coordinators will be provided to the conference presenter on the day of the event.

Each conference room has a phone installed with the Functions Coordinator's mobile number and the local taxi number programmed into speed dial.

If you will be using the Balcony, there is a phone available in the administration office.

Can I book a function or event on a weekend or public holiday?

Yes, subject to availability.

Weekend and public holiday rates will be provided on request.

These functions will attract a surcharge on catering (which allows for the penalty rates that we are legally required to pay our staff on the weekends).