Housekeeping

Communal Living

Living together comfortably demands a high degree of cooperation and consideration for others. We expect our residents to clean their own rooms and to keep their shared living areas clean and tidy. Please do not leave personal items, including clothes airers and hangers in common areas; dryers and external clothes lines are provided.

Cleaning Schedule

Your room and communal areas will be cleaned every two weeks. Common Rooms (ie. Junior Common Room, Gymnasium, Computer Lab, Laundries, etc.) are cleaned weekly. Bathrooms are cleaned daily, from Monday to Friday (excluding public holidays) at University Hall and Rotary International House, and twice weekly at George Roberts Hall. Western Courts residents are expected to take responsibility for the upkeep of their individual en suites, which will be serviced by housekeeping fortnightly during the scheduled room clean.

If communal bathroom supplies (ie. toilet paper or soap) are exhausted over the weekend or on a public holiday, please ask a Residential Assistant for extras (does not apply to Western Courts; resident must supply their own).

A schedule of planned cleaning days for the year will be displayed prominently in common areas. The cleaning schedule may occasionally vary in unforeseen circumstances but we will notify you of such changes where possible.

Please make sure your personal belongings are not scattered over your room on your scheduled cleaning day. Housekeeping may leave notes for you as reminders to clear space, remove rubbish etc, or just to thank you for being clean and considerate. If warnings are not heeded action will be taken.

We recommend always locking your room and carrying your keys with you at all times, even for short absences. Please note that after each servicing of your room, Housekeeping will lock your room on departure as a mandatory safety measure.

While our housekeeping staff respect your privacy and understand that occasionally you may not wish to have your room cleaned, it is expected that housekeeping staff may have regular access to your room. If access is denied on a regular basis, the Housekeeping Supervisor or Senior Residential Assistant will discuss this with you.

Rubbish Removal

There is a tidy bin in each room which is intended for day to day paper waste etc, and housekeeping will only empty this bin on your scheduled cleaning day, removal of any excess rubbish is your responsibility. Do not leave food scraps and smelly items in your room bin, or unsealed bags as these may attract vermin.

A rubbish bin is located in your unit or on your floor for day to day items. If you have a social gathering and large amounts of rubbish, bottles, cartons, etc. are generated, it is your responsibility to place this in the industrial bins located on the grounds at each hall.

In self-catered areas, residents are required to implement a rubbish roster, where each day one floor resident is responsible for emptying all rubbish from the common areas of their floor into the industrial/recycling bins provided. Further, any food which, in the opinion of RA’s or Housekeeping staff, is not in a hygienic condition may be disposed of without notice.

Accidents

We understand that occasionally accidents will occur, so if you have an accident (eg. spillages or broken glass), contact your Housekeeper or RA immediately. Your RA has access to a vacuum cleaner and mop at all times.

You may also borrow a vacuum cleaner from your RA to clean your room, but we ask that you return the vacuum within one hour so that other residents are not inconvenienced. Residents are responsible for any loss or damage to the vacuum cleaner, so please take care with it, and do not vacuum wet floors.

When you leave

Following your departure, housekeeping or maintenance personnel will conduct an inspection of your room, checking that all inventory items are left in a reasonable condition. You will be charged for any items that are missing or damaged beyond fair wear and tear. When you vacate your room we also expect you to remove all your rubbish and food items or we will pass on the costs of rubbish removal to you.

While we carry out random cleaning inspections throughout the year, if your room requires extra cleaning or repainting as a result of your living habits, you will be notified and a cleaning fee will be charged to your account.

Repair or replacement costs incurred for any damage to the room, furnishings and inventory items (excluding fair wear and tear) will be charged to the resident.

Cleaning & Maintenance Charges

Labour per hour (min 1hr)

$49.50

Fridge removal

$100.00

Mattress removal

$20.00

Bottle top removal from ceiling

$30.00

Painting - room

$750.00

Painting - wall

$250.00

Painting - door

$120.00

*This list is intended as a guide only; not all charges are listed and prices are subject to change without notice.